Samsung Electronics America

Complaint: [redacted] I am rejecting this response because: The Samsung representative who contacted me stated that they will not repair the dryer window door as it is cosmetic and not covered under warranty If indeed I can submit a receipt for refund, that will be acceptable but the representative never made any mention of that Please provide clarification if this is possible Regards, [redacted]

Samsung has reviewed Mr [redacted] claim in regards to his refrigerator Our system shows a refund in the amount of $2,529.54; reference Txt# [redacted] was submitted due to no coverage in the area to repair the unit The refund is on the account for [redacted] [redacted] (under BP account # [redacted] ) who was advised that product is under review and to hold onto product until receiving further instructionsIf the product has been disposed of, the offer will be voided On 6/30/17, a Response Required for Refund Process e-mail was sent to Mr [redacted] email on file ( [redacted] ) with the acceptance document attached, along with instructions that are required to proceed with the refund(s) Once Mr [redacted] or [redacted] [redacted] sends in the acceptance document, the Refund Deptwill be able to process the refund(s) Please have Mr [redacted] or [redacted] [redacted] send in the acceptance document along with all required information at their earliest convenience in order to proceed with the claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Our files indicate that the customer’s complaint regarding Model # SM-T3100ZWYXAR has been reviewed an additional time per customer’s rebuttal requestSamsung has mailed the customer a $gift card insteadWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung DishwasherWe have offered the customer a pro-rated buyback (refund) and we are currently waiting for the customer’s response/acceptanceWe will continue to monitor this case to ensure resolutionWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the customer was approved on our end but rejected by AT & T for an invalid television account numberPrizelogic will forward the customer’s information to AT & T for an updateWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Complaint: [redacted] I am rejecting this response because: I have never received a call back from Samsung regarding this issue or any discussion with them about a refund of the dishwasherI have called Samsung at the phone number they have provided with the complaint number that was provided to me on or separate occasions in the last days and left messages but never got a call backOnce, they have contacted me and we have agreed and the check is in the mail I would accept this as a resolution but not until this happens Regards, [redacted] ***

Samsung has reviewed Mr [redacted] claim in regards to his Samsung.com order Our system shows the E-Commerce Division is currently investigating this matter and will contact Mr*** once it has been resolved We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have advised to the customer that we are unable to offer any accommodations due to the determination of the damage to her unit as being physical/concealed damageWe explained that Samsung’s limited manufacturer’s warranty does not cover this type of damage and the repair costs would be the customer’s responsibilityWe suggested for the customer to contact their retailerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted Mrs [redacted] regarding her concerns with her range We apologize for the inconvenience this issue may have caused Unfortunately the agent has not been able to get in touch with the customer Please contact the agent so that she may assist you with your concerns We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mr [redacted] complaint in regards to his phone Our system shows the agent assigned to the claim communicated with Mr [redacted] (per his request) via email in discussing the case The agent submitted a service request; reference Txt# [redacted] and sent Mr [redacted] a Next Day Air shipping label in order to send in the device to the service center The device was received on 11/13/17, repaired and shipped back on 11/14/via UPS; reference UPS tracking # [redacted] which was delivered on 11/16/to the address on fileThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

its alreadt been a long time what are you guys waiting for Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Samsung has contacted the customer regarding their concerns with the dryerSamsung has offered Ms [redacted] a free of charge repairThe repair center has attempted to contact the customer to schedule the repair and has left a message to call them backThey can be reached at [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:After [redacted] came out to install the recall fix for Samsung on 11-22-our Samsung Washer never worked after the installationWhen I phoned Samsung on 11-22-they set up a visit to fix the machine on 11-27-On 11-27-the [redacted] peoplecame back out to install the recall fix - I explained that the washer hasnt worked since the recall fix was installed by [redacted] on 11-22-I asked the guy why he was sent back out - He stated that Samsung sent him outI called Samsung again on 11-27-after the [redacted] person left wanting to know why they sent them out and not a Samsung repair technicianTHey stated they could not answer that question and they would call me on Monday morning 11-28-I did not hear from Samsung on the morning or afternoon of 11-28-thus I called the repair person I have used on other appliances in my home and set said company up to repair the washerSamsung did call at approximately 5:pm on 11-28-to inform me that they would not pay for the washing of my clothes at a laundry mat and they could not give me a date when a Samsung technician would be scheduled to fix my Samsung Washing Maching - I advised the Samsung customer service person that Ii had set up my own service since I could not get them to reply or set up service to fix the washer that they broke (please note that the washer was still under warrenty), the Samsung person kept asking me if I am denying service which I replyed four times that I am not denying service I cannot get service from SamsungTHe 11-28-phone call ended and I received another phone call from Samsung on 11-29-from the executive customer service group and she wanted to know if I wanted the said washer fixed - I asked when would they have a service person come and fix it - she never gave me a date - I advised the person that I had set up service with a repair company to fix the washer and she asked who it was and I gave her the name and number of the repair service - she then said she could arrange for the seervice to be done by a Samsung person - I again asked when and would it be todayTHe Samsung person stated that she would call me back - I never heard from the person againThe repair comany that I paid for came on 11-29-and could not fix the issue because Samsung would not sell them the parts that where needed to fix what [redacted] broke during the Recall fix on 11-22-I went on 11-29-and purchased a new washing machineI have had other calls from Samsung customer support since this timeSamsung refused to service this washer, delayed service to this washer, and has caused much duress that was needless and I really believe intentionalAs a consumer and parent / husband I have to take care of my family and my families needs, I cannot go to work in dirty clothes nor send my childrenn to school in dirty clothesApparently Samsung does not care about my family or other families that are in the same situation due to the recall fix casuing other families to have washing machines that quit working after [redacted] installed the fix.I am not asking for a new machine nor will I accept a Samsung machineI bought this Washing machine becasue I was under the impression that Samsung would provide timely service and take care of the persons that purchased said appliances Regards, [redacted] ***

I am rejecting this response because: I did not inflict any physical damage to the TV I was present in every step of the process from purchasing the TV at the retailer, driving it home and installing it As I mentioned, the TV was brand new in the box when I just installed it in June Can Samsung confirm without a doubt that the TV was not damaged at the factory, in transit to the retailer, or at the retailer's site I have purchased and installed many TV's in my lifetime (actually Samsung TV's) and have never had an issue until this instance with any physical damage I actually purchased other Samsung TV's at the same time this damaged one was purchased, and had no issues with either of those

According to our files, Samsung has contact the customer regarding the customer’s unit model # RS265TDRS/XAA Samsung has offered the customer coverage for the cost of repair as a one-time accommodationThe customer advised to us that they have already paid for the repair; therefore Samsung has agreed to reimburse the customer for the parts order for the repair We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Dear Ms [redacted] :Thank you for contacting Samsung Electronics America, Office of the President, we appreciate the opportunity to respond to your inquiries and concernsYour feedback is very important, as it allows us to better understand how we can improve our customers' experience We are sorry to hear that you were experiencing an issue with your Samsung phone We are glad to hear your issue has been resolved and that [redacted] (a Samsung Authorized Dealer) was able to offer assistance with your phone The feedback you provided in your complaint is vital to Samsung and our commitment and dedication to our products and services We will utilize your feedback to consider possible changes and enhancement to our current policies and procedures Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.Sincerely,Samsung Office of the President

Samsung has contacted the customer to address their concerns regarding their Samsung WasherWe have advised to the customer that at this time he would have to continue with service per our limited manufacturer’s warranty termsWe additionally advised that we would also not be able to honor his requests for an exchangeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I did respond to their findings of liquid damage which I requested pictures ofHowever, to my understanding, they were unable to fix the issue which I sent it in for SOUND problems not a tablet that's completely not functionalThey were all aware that my tablet was functioning prior to sending in productAnd with that said, throughout their help via phone calls within the month my tablet never showed signs of deterioration My tablet was in well, good condition prior to handing it to their technicians! Regards, [redacted]

Samsung has reviewed Mr***’ complaint in regards to his Samsung.com order E-Commerce has advised that a refund in the amount of $402.79; reference Refund number [redacted] was issued for the order Please allow 3-business days to see the funds reflected on the account Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case