Samsung Electronics America

We appreciate your correspondence and allowing Samsung the opportunity to review your claimIf a product is deemed out of warranty by date a proof of purchase receipt is requiredIf the receipt shows the product was purchased within the warranty’s one year time frame service will be renderedIf the phone was purchased outside of the one year time frame payment would be requiredPlease note, if during repair the repair center finds physical damage to the product then payment would be required If liquid damage is found the phone may be denied service and returned to the consumer unrepairedIf a device is received with the Reactivation Lock activated the phone may also be returned without repair until the reactivation lock is removedBased on our records a proof of purchase receipt has been received, and approved The product will go through the repair process If additional information is required you would be contacted directlyThank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimWe do apologize for the delay in receiving resolution to this matter Direct contact has been made with the appropriate parties in order to provide you with follow up Thank you

Dear Mr [redacted] , Thank you for contacting Samsung Electronics of AmericaYour feedback is important to us as it allows us to better understand how we can improve our and your customer service experience We have received your letter regarding your Samsung Washer and we appreciate the opportunity to respondWe apologize for any inconvenience you have experiencedWe were unable to locate any previous communication with our customer service with the information you have provided Please provide your customer service ticket reference number, model and serial number so that we may better help youWe understand your frustration and apologize for delay and look forward to helping you Regards, Samsung Electronics America, Inc [redacted] [redacted] (###-###-####)

If you have additional concerns regarding resolution of your case please contact [redacted] directly Thank you

Samsung has contacted Mrs [redacted] regarding her concerns with her rebate Consumers with a recalled washer will be offered two easy choices as part of the recall program• The first option is a free in-home repair that includes reinforcement of the washer's topConsumers who choose the in-home repair will receive a free one-year extension of the manufacturer's warranty, regardless of the age of their washer• The second option is a rebate that can be applied towards the purchase of a new washer from Samsung or other brandConsumers who choose this option will also be reimbursed for any installation and removal fees charged by the retailerThe rebate amount is based on the model and manufacture date of the recalled washerConsumers who choose a Samsung washer will receive an additional loyalty incentive up to $toward their new Samsung washer purchase We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # [redacted] Samsung has informed the customer that as per our warranty it is for service and they would need to continue with the pending serviceUnfortunately, at this time we are unable to grant his request for an exchangeShould the assigned service center not be able to complete the repair or resolve the issue, we can look into other accommodations at that timeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mrs [redacted] claim in regards to her phone/physical damage The agent handling her claim spoke with Mrs [redacted] and requested photographs and/or documentation showing the damaged phone and physical injuries to her person Mrs [redacted] stated she will not provide photographs or documentation without first being compensated by Samsung The agent advised Mrs [redacted] that Samsung would assist with her demand however we would require claim documentation including photographs and any other pertinent information Up to date, Mrs [redacted] has refused to comply with our request to be able to proceed with the claim No accommodation can be made until the required photographs and/or documentation has been provided We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim Your claim has been forwarded to Prize Logic for additional review and consideration of your rebateDirect contact will be provided concerning your claim once reviewedThank you

Samsung has contacted [redacted] regarding their concernsAs per [redacted] , the IMEi from [redacted] was deemed not valid for this promotionThe customer has been notified of the informationWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

While we understand your concern the Terms and Conditions clearly state offers are available while supplies last In the event the item has sold out at the time of your selection period it unfortunately cannot be providedPrize Logic does not receive notification as to if an item will be restocked, however, should it be restocked the item will again be listed as an available selection

Samsung has contacted Prizelogic regarding the customer’s concernAs per Prizelogic, per terms and conditions, there is a delay in the shipments, and could result in deliveries as late as mid to late summerThe customer was approved on 4/and has not been fulfilled yetWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Complaint: [redacted] I am rejecting this response because: I did not even receive both products in my orderI ordered two phones through the "Buy One, Get One" offerThe first one was received via FedEx, but I had to physically go to the Distribution center to receive it since it required a signature for deliveryWhen the second phone arrived, I followed the same procedure, as the Delivery driver left a tag on my front door stating that a signature was required and a second delivery attempt would be madeWhen I went to the Distribution center to retrieve the item, they had already sent the item back to the Sender, after simply one delivery attempt and one day's opportunity for me to go and pick it up.Upon mentioning this information to Samsung, I wanted my second phone sent back to me as it was mistakenly sent back to the senderThey refused to send me the phone back and said it will be restocked, and it will automatically begin to process a returnI've told them many times that I did not want to process a return, because then I would lose my promotion/discountHowever, they refused to not only grant my initial request of an exchange for the unsatisfactory phone color, but my request to have my phone sent out that was part of my orderThus, I never even received both items in the order and was forced to return even the second phoneThis was almost two weeks ago, and I have yet to even receive my refund for the orderI will never again work with a company that is so difficult with the most basic tasks and gives customers a hard timeThe promotions that they offer are gimmicks and there is no level of customer service within the company AT ALL Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: the company had such a poor and gen [redacted] response as they would do for anyoneAfter I was lied to by employees at samsungThe calls are recorded and they can pull those phone calls upIt was ridiculous that they could not exchange it for the correct watch No one wanted to help and there response is pathetic Regards, [redacted]

According to our files, Samsung has contacted the customer regarding the customer’s unit model # DW80F600UTS/AA We have offered the customer an exchangeWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

They resolved it this past Friday

We appreciate your correspondence and allowing Samsung the opportunity to review your claimSamsung’s warranty clearly states that a proof of purchase receipt along with the defective product must be returned in order to receive warranty serviceAs a one-time courtesy the authorization to replace the charger has been warrantedHowever, for any future accessories that may need replacement Samsung will require receipt of the original product prior to receipt of repair/replacementPlease return the defective charger upon delivery of the replacementService Ticket #: [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # RS261MDRS/XAASamsung has approved a return authorization for the customer for the store to give the customer a credit for the purchase price of the original unit to use toward a replacement We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # RF32FMQDBSR/AASamsung has offered the customer an exchangeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:I hope that appropriate consumer protection action is taken against Samsung and other companies like it that appear to set up road blocks for consumers who want to exercise legitimate warranty claims After separate ticket claims for the same incident, it's apparent this is their intentions I imagine many consumers just give up, not wanting to deal with the frustrations Samsung's behavior fringes on the boundaries of fraud and misrepresentation on warranty coverage I will continue to hold Samsung and other companies accountable who refuse to give the customer service promised by their own warranties I will continue to relay my experience with Samsung's customer service to other consumers and how to take appropriate legal action against Samsung and other companies who exercise these anti-consumer practices Thank you for your assistance in this matter Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: they say refund will be within ten days after product is returned .Been waiting almost two months to return productThey are hoping I would accept resolution to this issue because I contacted you and as you stated issue would be closed with Revdex.com in ten daysWould like to keep file open till refund is receivedWhen refund is received will be more than happy to cancel complaint Regards, [redacted]