Samsung Electronics America

Samsung has reviewed Mrs [redacted] complaint in regards to her dryer Our system shows the agent assigned to the claim spoke with Mrs [redacted] on 1/26/and again on 1/29/to discuss the case The agent submitted an FOC (free of charge) service request; reference Txt# [redacted] for the unit The ASC has been in contact with Mrs [redacted] to schedule the repair on the unit Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their refrigeratorThe customer was set up for a one time free of charge repair under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] claim in regards to returning Note phones for a refund Our system shows that boxes were shipped to this address [redacted] but based on the address on Mr [redacted] complaint, this is the incorrect address A request for a single count box will be shipped to Mr [redacted] address [redacted] for him to be able to return the devices Once Mr [redacted] receives it, please have him send back the box with the devices at his earliest convenience in order to proceed with the refund(s) in a timely manner We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

As per Prizelogic Mr [redacted] registered for his promotion, however, they registered as a Pay only entry This promotion had two forms of entry: Purchase during the promotion period and activate Samsung Pay àreceive $samsung.com code and an entry into a sweepstakes Activate Samsung Pay on a device that a consumer already owned àreceive an entry into a sweepstakes Mr [redacted] did not purchase their phone, but only activated Samsung Pay which resulted in an entry in the sweepstakes and not the $samsung.com code

Samsung has reviewed Mr [redacted] complaint in regards to his Note exchange/refund Our system shows that Mr [redacted] received a SFlat in exchange for returning his Note device Based on exchange values, Mr [redacted] would be eligible for $for the difference in devices, $for the loyalty and then $for the case The correct return should have been in the amount of $however, the agent who initially submitted the request added an additional $to the return value in error This error was essentially the loyalty credit being paid twice and why the check was issued in the amount of $altogether The agent assigned to the complaint spoke with Mr [redacted] on 8/17/and informed him that based on the above information, no additional funds will be granted for the return/refund of the device Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mr [redacted] claim again in regards to his Galaxy Sphones As previously advised, Samsung cannot evaluate and try to resolve the issues with the devices without running diagnostic testing Mr*** has the option to first back up the phones and then reset to factory setting prior to sending them in for service Once service has been completed, he can download the information back onto the devices If Mr*** would like to proceed with service after he backs up and resets the devices, please have him contact the agent for further assistance We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: [redacted] I am rejecting this response because: I got a call from [redacted] on Wed11/while I was at work and I responded to her request and sent a email of a itemize list of all of the ruined food I emailed on Wed 11/and Sun 11/and at this time I have not been contacted This really needs to be handled in a timely manner This has went on since September this is getting absolutely ridiculous I have responded in a timely manner I have done everything in my power to comply I have tried to be understanding This is NOT a way to run a business All I want is what was ruined After what I've been through they should over compensate us since they have gave me nothing but the run around It should not have taking me to file a complaint with the Revdex.com Regards, [redacted]

Samsung has reviewed Ms [redacted] complaint in regards to her washer Our system shows a refund request in the amount of $524.25; reference Txt# [redacted] was submitted for the unit The Refunds Depthas been trying to contact Ms [redacted] via phone but has been unsuccessful in reaching her in regards to the serial decal sticker The Refunds Depthas advised that if Ms*** can take a picture of the serial decal sticker in the back of the unit and send it in, the unit will not have to be picked upThe agent was not able to leave a voice message for Ms [redacted] because her voicemail is not set up The agent emailed Ms [redacted] advising her to take the picture and send it in so that the refund can be processed in a timely manner Please have Ms [redacted] provide the picture of the serial decal sticker at her earliest convenience in order to proceed with the claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their washerThe customer has been provided with the information for the recallRepair has been set up for the customer for her dryer under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has attempted to contact the customer regarding their refrigeratorUnfortunately, the customer has not been available and we have not received a responsePlease have the customer contact us at [redacted] so that we may assistWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I purchased what I thought was a new tv I wasn't expecting to have it refurbished, if I wanted a refurbished tv I would have looked for that expecting to get a good price! I am paying full price for a defective tv that needs the screen and other internal parts changed outThey want to do this factory work in my home with no monetary compensation to meI was told that the pamphlet, that comes with the tv, states that a service only warranty contract is what Samsung provides the customerHow could I have known their policy before I got the item in my homeLike millions of people, I go into a store, purchase an item expecting that a big ticket item is going to work as it is suppose to and that if there is a problem the company or manufacturer will replace the item in a timely mannernot refurbish it!!! What a racquet they've got goingsending out defective models in order to get rid of them!!! By the way I tried to compromise I offered to buy a better modelhowever, they obviously want to stick me with this oneI have no confidence in a model that came into my home defectiveAs of this writing I have called Samsung several times, leaving messages but not getting any responses, apparently my number is on a no answer, no call back list Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I explained to the Samsung contact person that I was aware of the recall, but did not agree that the recall solution.For a washer that was purchased for almost $1000, Samsung was offering a $rebate amountThat is almost 90% depreciation in under years.When I asked about how good the reinforcement of the machine would be, they stated, we cannot guarantee that after the reinforcement your machine will be able to work on the cycles the machine offersThe machine will still need to be run on delicate for most cycles (even with the reinforcement).This means that, even with the reinforcement, Samsung does not provide any guarantees that the device is safe to useWhen I asked each of the person who contacted me, if they would keep the machine in their home, they each said no, we would get a new oneSo, how can I get a new one after already spending almost $for a machine and they offer only $in return? The average lifespan of a machine is yearsI am being forced to get a new machine way before the average lifespan of the machine has been reached because they cannot guarantee the safety with the fix they offer Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I talked to someone the other dayShe told me my phone was done under a warranty claimMy phone over heated and melted apartI don't know about it being a warranty issueIt was more of a manufacturing defectThe phone was repaired and sent backI spoke to several tech people who told me that is unacceptableThe phone should have been replaced or upgraded to a phone that doesn't have the battery issueI still have not used the phoneWe have several Samsung products in our home because we feel they make a good product and stand by their wordThis is my business phone and being out a phone for workI am going to seek some legal advice regarding this matterI don't feel this matter was handled the right way.Regards, [redacted] ***

Samsung has reviewed [redacted] complaint in regards to her refrigerator Our system shows the agent assigned to the claim spoke with [redacted] on 3/13/to discuss the case On 3/15/18, the agent emailed [redacted] to inform her that a refund request in the amount of $1,807.76; reference Txt# [redacted] was submitted for the unit The agent advised [redacted] that the product is under review and to hold on to the unit until receiving further instructions Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

We appreciate your correspondence and allowing Samsung the opportunity to review your claimUnder the Samsung Standard Limited Warranty physical damage is not covered If a product is shipped to Samsung for service and physical damage is found a service charge would be applied in order to complete repair Based on the repair center’s evaluation of the device, the damage was found not to be in warrantyAt this time Samsung can offer a second evaluation of the phone to determine any additional resolution for this matterA UPS premailer (empty box) will be delivered to your home address tomorrow for retrieval of the product if you wish to continue with this offer Once the product is received it will be re-evaluated and follow up will then be provided to you If you do not wish to accept this offer simply discard of the UPS premailer boxThank you

Complaint: [redacted] I am rejecting this response because: The company uses deceptive business practices as evidenced by their "so called" "incentive " to stay with their product, which they did not pay me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I did not refuse to take it to a local repair shopI would gladly take the unit to a LOCAL repair shop, if I was given a local one originallySamsung gave me the wrong shop as stated in the original complaintThe one given to me by samsung did not accept carry in AND it was a mile drive one wayThe microwave is still at that repair shop because Samsung refuses to change the ticket to an inhomeI will not take off another day of work to pick up the microwave to bring it to a proper place, that would not be smart on my partSamsung got me into this mess, they should show something to get me out I have called back the number which was given to me when Samsung representative called meI keep getting a mail boxI have already left a message and have not recieved a responseAlso, Samsung did not even give me hours to reply to this to phone callThat is not even trying to reach outCalled me at 1/23/3:53PM - attempted to close compliant 1/24/1:00PM Regards, [redacted] ***

Our files indicate that the customer’s request regarding their Samsung refrigerator has been reviewed an additional time per customer rebuttal requestWe have re-sent the promised e-gift card to the customerThe customer should receive it via email within 24-hoursWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr [redacted] complaint in regards to his Note refund Our system shows a compensation request in the amount of $929.18; reference Txt# [redacted] was submitted for approval On 8/23/17, a Compensation ReqSubmitted email was sent to Mr [redacted] email on file, notifying him that the refund has been submitted for approval On 9/05/17, a Compensation ReqApproved e-mail was sent notifying him that the refund has been approved and a Compensation ReqProcessing e-mail notifying him that the check is being processed to be issued for payment in the system Once, the check has been issued, please allow 7-business days after the check has been mailed to receive itThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

I am rejecting this response because: When there is a known issue like the capacitor problem as acknowledged by Samsung, it is like a Lemon and they have to fix it irrespective of warranty periodIf they had sent me a communication regarding this problem, I would have got it fixed before I am looking for just the repair of my television not any damages for not being able to use itI will accept if they agree for a repair at no cost to me