Samsung Electronics America

Complaint: [redacted] I am rejecting this response because: As stated in the original complaint, I disagree that a company that makes such high-end products cannot fix a problem voiding my warranty due to something else that does not have relation to the first problem.I compare it to denying to fix the failing electronic component of a washing machine because there is a dent in the bodyOr that a car factory refuses to fix the car's engine because the glass has a crack in itDoes not really make senseI have never requested or expected the screen to be fixedBut a repair on a device that reboots by itself and which battery drains/shuts-down at 15% charge remaining.Samsung stated that I abused the device and for that reason the screen is broken, which I again disagreeIt indeed had a small accident that, nonetheless, did not interfere with the device functionality in any wayHowever small accidents happen to cell phones and I not only not abused it but also had a cover that has not prevented the crack, unfortunately, due to the nature of the curved screen of this particular device.What I would expect of a company of Samsung's size and reputation would be making note of the device's condition (damaged glass) and that portion will not be fixed, however that other malfunction that is not linked to the glass can and should still be fixed under the warrantyThe quality control would, then, state that the device passed all tests and, again, that the original condition received (damaged glass) was not fixed and that screen may have passed others tests but not the one linked to this specific problem Regards, [redacted]

Samsung has reviewed Ms [redacted] claim in regards to her rebate Our system shows the agent handling her claim spoke with her on 4/13/to discuss the claim The agent went over the rebate process and advised of the two options for the TLW Recall: repair or rebate which is standard for all consumersMs [redacted] informed the agent she was not happy with the amount of the rebate The agent advised Ms [redacted] that the recall options provided by Samsung cannot be altered because the rebate amount is based off of the model and the manufacture date of the washing machine Other than the rebate or the repair options provided, no further accommodations will be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mr [redacted] claim in regards to his range Our system shows an exchange request; reference Txt# [redacted] was submitted for the unit The agent who handled the claim spoke with Mrs*** on 5/31/and informed her that the exchange was released in the system to the retailer and she should hear from them within business days We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

In order to better assist you with resolving Swireless charging issue, can you please explain the symptoms of your wireless charger? Thank you,

Complaint: [redacted] I am rejecting this response because: Samsung never performed the action in their last response where they indicated they would send me a link for a discounted product This request remains open and unresolved Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Samsung is sending me in circles I am not calling their Customer Service department which is useless and is the reason why I opened this case with the Revdex.com I have CLEARLY stated my grievances and have CLEARLY stated the outcome I want so why am I being pushed off to a customer service department that is nothing but people trained to parrot scripted words about company policy and close with a perfunctory "I am SORRY" I want Samsung to pick up my washer and dryer that they have REFUSED to honor the warranty on and to refund me my money They train their agents to sell machines with lies about a manufacturers warranty and yet when it came time to honor that warranty they refused and put me through a week of stress and to find an alternate means to fix these machines I want a response from Samsung on this and not to attempt to sweep me under the rug again! Regards, [redacted]

Samsung has reviewed Ms [redacted] complaint in regards to her washer Our system shows the agent who handled the complaint submitted another service request; reference Txt# [redacted] on 8/14/for a different ASC to service the unit As of 8/18/17, service on the unit was completed Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Our files indicate that the customer’s request regarding his Samsung tablet has been reviewed an additional time per customer rebuttal requestWe have addressed Mr [redacted] concerns and have agreed to offer him a Free of charge exchange that will be for a new comparable model unitWe advised to the customer to allow their place of purchase 24-hours to contact them to complete exchangeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday, and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and am hopeful that the Service company is able to address the issues To date, the Service company does not yet have all parts they need, as a result they have already rescheduled several times due to the part arrival Regards, [redacted]

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN65F8000BFXZASamsung has offered an exchange to the customerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, the customer did not provide an order number, E-Commerce has reached out to the customer via email to retrieve their Samsung.com order numberWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Complaint: [redacted] I am rejecting this response because: I haven't heard anything from Samsung regarding thisi had to go to ***s to get replacements and had to pay to get rid of Samsung since they are of no help, and get [redacted] brandi want Samsung to pay the differenceI haven't ever received a phone call from Samsung It's always been me calling trying to get answers Regards, [redacted] ***

Samsung has reviewed Mr [redacted] claim in regards to his Galaxy Note phone Our system shows the agent handling the claim submitted a service request; reference Txt# [redacted] on 7/07/to send in the device for repair A UPS E-label; reference UPS tracking # [redacted] was sent to Mr [redacted] email on file to send in the device for service We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: Samsung itself admitted that the offer has expired before the submission and that means they are clearly cheating customers.They should fulfill their promiseI am a customer and I do not want to know about their agreement with [redacted] but I need my promised product.I did clearly followed the rules and submission guidelines from Samsung and I never see any notes from Samsung saying that the Netflix is no longer available while the time I submit the offer..So I am totally eligible for the compensationThey cannot falsify a customer for buying their productsI need dollars or dollars store credit.I am a customer and I need a satisfied action from Samsung Regards, [redacted]

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, the customer placed an order for a speaker on Samsung.com and no longer wanted the productThe customer requested to return the product and was informed of the return policyWe informed the customer of Samsung Direct return policy Non-defective products: A product that was purchased from Samsung.com can be returned for a refund within days of purchaseWe will refund the amount you paid for item to the payment method you used to place your orderThe customer is responsible for the return shipping costAfter the product has been received back at the Samsung warehouse a refund will be submitted for your order Defective/Damaged product: A product with a quality or operational defect that was purchased from Samsung.com can be returned for a refund within days of purchaseWe will refund the amount you paid for the defective item, and any applicable shipping charges to the payment method you used to place your orderWe will provided a prepaid return shipping labelAfter the damaged product has been received back at the Samsung warehouse a full refund will be submitted for your order

Samsung has contacted the customer to address their concerns regarding their Samsung productWe contacted th customer and were able to come to an agreement of a refundWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has contacted the customer regarding their phoneThe customer is being submitted for confirmation of compensationWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has reviewed Mr*** claim in regards to his refund Our system shows an E-Commerce agent spoke with Mr [redacted] and informed him to proceed with the return of the productOnce the product is received back at Samsung warehouse, a refund will be credited to his accountWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: I have reviewed the Company response and fail to see how they have made any effort to further resolve my concernsThey have provided me nothing further to respond toIf they would like to contribute something substantiative to this conversation I would be happy to respondThank you for your time Regards, [redacted]

Samsung has attempted to contact the customer regarding their concerns with their Washing MachineUnfortunately, the customer has not been available during attempted contactsPlease have the customer contact us at [redacted] so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] .Thank you