Samsung Electronics America

Complaint: [redacted] I am rejecting this response because: once again, I have emailed and called leaving messages and no one has bothered to respond So my complaint still stands NO ONE at Samsung cares for this customer Regards, [redacted]

We appreciate your correspondence and allowing Samsung the opportunity to review your claimPer the review performed by Prize Logic they are only able to confirm one rebate submission with the email address [email protected] The last name Ferreira has no additional submissionsThe receipt provided confirms only one Galaxy S purchase (SMG920VZDA) made at Verizon on 7/21/If there was an additional phone purchase, the registration is under a different name so they are unable to locate the registration unless the proper name and email address is providedFor additional assistance with your rebate request please contact Prize Logic directly at: or at the Customer Support Hotline number ###-###-####Thank you

Samsung processed a request on 2/14/to send Mr [redacted] a remote control for the TV, reference Txt # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mr [redacted] claim in regards to his Note refund Our system shows a refund check in the amount of 958.12; reference Txt# [redacted] was issued on 7/11/for the device Please allow 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: [redacted] I am rejecting this response because: The exchange refund department is not complying with sending the replacementI made it clear that I no longer had the previous tv due to it not workingSo now they will not ship my replacementI am beyond livid, have spent numerous time calling in and getting no whereThe number provided to call the "office of the president" says all managers are unavailable and to leave a message, which I did and received no responseI would like my replacement that was promised and to be done with this! Regards, [redacted] ***

Samsung has reviewed Mrs [redacted] complaint in regards to her $replacement promotion code E-Commerce apologizes for the delay and has advised that a request for a new code has been escalated to the promotional code department E-Commerce is diligently working on getting the new code to Ms [redacted] as soon as it becomes available Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their washerThe customer has been set up with another ASC repair center under transaction # [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their OvenThe customer was offered a one-time FOC Repair under transaction [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I have repaired the dryer with my own funds from a lack of response - I would like a reimbursement Regards, [redacted]

I am rejecting this response because: How can a settlement/recall expire? How about backing the product and the company? We did not cause this problemWe spent $3,on this and the product failed

Samsung has contacted [redacted] regarding the customer’s concernsAs per [redacted] the email address provided [redacted] does not show any registrations or submissions in any [redacted] promotionsWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has reviewed Ms [redacted] claim in regards to removal of her washer and dryer Our system shows the agent who handled the claim emailed Ms [redacted] and apologized for any misinformation she received however Samsung will not be able to honor her request to pick up or dispose of the washer/dryer units No accommodations will be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung further reviewed Mr [redacted] claim in regards to his refund for the Notephones Our system shows a refund in the amount of $955.98; reference Txt# [redacted] and a refund in the amount of $1005.96; reference Txt# [redacted] was issued on 4/06/for the cases and devices Please allow for 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mr [redacted] claim in regards to the repair for his Galaxy SphoneThe agent handling his claim; reference Txt # [redacted] processed an E-label on 3/21/17; tracking # [redacted] to ship out his phone for serviceWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimSamsung has authorized Free of Charge Repair for the LCD and duplicate icon issueAn expedited shipping and repair service ticket has been processed Please use the Next Day Shipping label emailed for return of the phoneThank you

Samsung has attempted to contact Ms [redacted] regarding her concerns with her device In order for any resolution size="3"> to be made the device will need to be evaluated Please contact us at your earliest convenience so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The company has assured me that this replacement unit, though it has been manufactured in Canada, will accept standard Samsung toner cartridges that can be purchased through Staple, Office Depot, etc I have boxed the unit Thank you for your assistance in having this matter clarified Regards, [redacted] ***

Samsung has reviewed Mr [redacted] claim in regards to his television Our system shows that based on the photos on file there is evidence of a point of impact on the screenThe agent that handled his claim spoke with Mr [redacted] on 3/17/and informed him that the screen has a point of impact on it and that is considered physical damage The agent explained that physical damage is not covered under the warrantyMr [redacted] stated he did not think it was physical damage but a manufactures defect The agent advised Mr [redacted] that if that is the case, it would have to be specified by an authorized Samsung technician Mr [redacted] declined OOW (Out of Warranty) service to correct the physical damage issueThe agent provided Mr [redacted] with information to the different Samsung service centers in his areaNo accommodation will be made for this claim other than OOW serviceWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mr [redacted] ’ claim in regards to his device The agent handling his claim contacted him and offered to set up the device for service In the middle of Mr [redacted] verifying his mailing and email address, the call was disconnected The agent called him back, he answered and stated he was at work and no longer has time to talk with the agent and disconnected the call Service has been set up; reference Txt# [redacted] and the agent emailed Mr [redacted] the remaining information regarding what will need to be done to follow through with serviceWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because:As per the original terms and conditions the Gear Swas supposed to be shipped after to weeks after the submission, which in my case submission date is 4/and weeks is 5/and it has been an additional weeksFew of my freinds who purchased the phones after me and submitted the claim a week after me got their watches nearly a month backHope I will get the Gear Sshipped before end of this week and have a tracking number providedWaiting for a rebate fulfillment for nearly months is not acceptable Regards, [redacted] ***