Samsung Electronics America

Upon further review of Mr [redacted] ’ complaint, E-Commerce has advised that a $compensation promotional code was sent to him on 10/08/to the email on file Please have Mr [redacted] check his email at his earliest convenience for the code Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed [redacted] complaint in regards to his Samsung.com order [redacted] received UN75MUinstead of UN75MU6300, the correct model Samsung television he wanted Unfortunately, E-Commerce does not have an exchange or replacement program A [redacted] Freight Return Shipping label was initiated on Samsung.com on 12/12/in order for [redacted] *** to return the unit Once the product is returned and processed through the warehouse, a refund for the unit will follow E-Commerce has also advised that [redacted] will need to reorder the 75" Class MU4K UHD unit Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their phoneThe customer has been approved for a refund and the customer has acceptedWe apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer regarding their TelevisionSamsung does not reimburse for accessory purchases but offered the customer a $gift cardThe customer accepted the offer of the $gift cardWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] .Thank you

Revdex.com: I just would like it noted I was not contacted by samsung to schedule an appointment until I informed them I filed a Revdex.com complaint Which is absolutely ridiculous for an organization Thank you for your help it has been greatly appreciatedI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Upon further review of Mrs [redacted] concerns regarding her recalled unit We apologize again for any inconvenience this issue has caused however the response is the same At this time consumers have two options in regard to the recall • The first option is a free in-home repair that includes reinforcement of the washer's topConsumers who choose the in-home repair will receive a free one-year extension of the manufacturer's warranty, regardless of the age of their washer • The second option is a rebate that can be applied towards the purchase of a new washer from Samsung or other brandConsumers who choose this option will also be reimbursed for any installation and removal fees charged by the retailerThe rebate amount is based on the model and manufacture date of the recalled washerConsumers who choose a Samsung washer will receive an additional loyalty incentive up to $toward their new

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Under the coverage section of the Samsung warranty it clearly states your product must be shipped to Samsung for warranty service Samsung's warranty obligation is for repair service only We do not provide immediate replacement and apologize if this information was given to you in error.Additionally, if you have insurance through your service provider, some providers do offer a replacement policy on phones which need servicing In some cases, they may send out a replacement phone and the defective phone is sent back to them in return For more details on a possible exchange, please contact your service provider.If you wish to continue with the evaluation offered by Samsung please contact Samsung Customer Support at [redacted] to arrange a new service ticket If you are in need of a device during repair we would advise contacting your local service provider for possible loaner availability.We do apologize for any inconvenience this may cause.Thank you

Samsung has reviewed Ms [redacted] claim in regards to her Samsung Blueray player Our system shows the agent who handled the claim contacted Ms [redacted] and advised her that the warranty date for the device has been validated Ms [redacted] informed the agent that she was working with the retailer to see if they were able to refund her for the device The agent advised Ms [redacted] that if the retailer is unable to refund her unit, to contact Samsung customer service to have a service ticket created for repair of unit We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer regarding their concerns with their televisionSamsung has offered the customer an exchange in which he accepted We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

I am rejecting this response because: I don't have a gauranetee that Samsung will fix the issue, just that they will look at it I already know that they will say this is not covered by warranty, because they have pulled this same thing on me before

Samsung has reviewed Mr [redacted] complaint in regards to refund for a defective product Our system shows E-Commerce was not able to find Mr [redacted] order in the system and an E-Commerce agent emailed him requesting additional information on the Samsung.com order As of 11/10/17, the agent has not received a reply from Mr [redacted] to in order to assist with resolving the case Please have Mr [redacted] reply to the agents’ email at his earliest convenience in order to proceed with the claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer to address their concerns regarding their Samsung DryerWe offered a buyback (refund) to the customer and explained the refund processWe advised once we receive a copy of the customer’s purchase receive we will follow up to confirm receipt and the amount we can refundWe will continue to monitor this case to ensure resolution and customer satisfactionWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # DW80F800UWS/AAWe have addressed MsStark’s complaint and have offered her a buybackWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

The customer was informed (see my response from June 16) that she is not eligible for the BOGO [redacted] promotion which is strictly for orders purchased through Samsung.com only. Unfortunately the customer purchased the phones directly from [redacted] and is ineligible to receive the BOGO [redacted] offer.

Samsung isn't supporting MagicInfo Express phone appI just got off the phone with MagicInfo Express tech supportWhen I asked how to update the display using the update feature in the app the representative told me that the app was just something play around and the they didn't support the phone app at allWhen I spoke to the supervisor he told be that the they didn't have resource to help me (ie they didn't have the competence to field the simplest of questions, such as how do update the software of the productWhat added insult to injury was the incompetence supervisor who tried to make sure that it sound like my inquiry was hostileI was amazed how incompetent the MagicInfo support group appears to beThe most amazing part was that Samsung has releases software that it doesn't supportTheir idea is of support is take your information and tell you they get back to youThis wouldn't be bad accept for the fact that the total level of incompetence leads one to think that this is just a way to get rid of the customerIn fact this was the initial impression the I got from interactions with my representativeI have dealt with software tech support for years or more and in this time this has been one my worst experiences with a companyIf anyone has a contact with the higher management of MagicInfo Express tech supportPlease send them the link to this complaintThey really need to see this post

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I sent the phone back to Samsung on 3/27/with the provided E-LabelTracking# [redacted] Will wait for the repair to be completed Regards, [redacted]

Samsung has contacted the customer to address their concerns regarding their Samsung Dryer. The customer has accepted a free of charge repair and to continue with service. We advised to the customer that if he is still not comfortable with the repairs we can offer an alternative option of an... exchange or refund. The customer advised that at this time he would like to continue with service. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] 3. Thank you.

Samsung has contacted [redacted] regarding their concernsAs per [redacted] , a promotion code for the value of the missing item will be provided to the customerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Complaint: [redacted] I am rejecting this response because: How can u buy a washer and not pay taxes Only reason I had to buy new washer was due to recall I did call agent back and left message and was not called back Regards, [redacted] ***

Samsung has reviewed Ms [redacted] s’ complaint in regards to her refrigerator Our system shows the agent assigned to the claim spoke with Ms [redacted] s on 12/11/to discuss the case The agent offered Ms [redacted] s a free diagnosis on a unit however she declined the offerThe agent advised Ms [redacted] s that beyond the free diagnosis of the unit, no other accommodations can be offered for the claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case