Samsung Electronics America

Samsung has contacted regarding her concerns with his dryerMr [redacted] has been set up for an exchange done directly through the place of purchase We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

I am rejecting this response because: I don't have a gauranetee that Samsung will fix the issue, just that they will look at it I already know that they will say this is not covered by warranty, because they have pulled this same thing on me before

Dear Mr***:Thank you for contacting Samsung Electronics America, Office of the President, we appreciate the opportunity to respond to your inquiries and concernsYour feedback is very important, as it allows us to better understand how we can improve our customers' experience We are sorry to hear that you were experiencing an issue with your Samsung.com order Samsung believes in building quality products, and we apologize for not meeting your expectations We value our relationship with you and we are committed to providing the highest level of service simply because you (our customer) deserve it The feedback you provided is vital to Samsung and our commitment and dedication to our products and services We will utilize your feedback to consider possible changes and enhancement to our current policies and procedures Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.Sincerely,Samsung Office of the President

According to our files, Samsung has contacted the customer regarding the customer’s unit model # DW80F800UWS/AAWe have addressed MsStark’s complaint and have offered her a buybackWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Dear Mr [redacted] : Thank you for being a valued Samsung customerWe apologize for the inconveniences you are experiencing in regards to the TrapromotionOur E-Commerce Group is currently looking into the complaint but in order to be able assist you further, they need the order number associated with the tradevicePlease provide the order number and any additional information for the E-Commerce Group to be able to locate your account and assist you with your claimSincerely, Samsung Office of the President

As per [redacted] there is no record of Ms [redacted] with any of the Samsung promotions [redacted] also does not have any record of the customer contacting customer service Ms [redacted] references a promotion with the premise that does not exist(at least not through [redacted] ) Unless the promotions were in a different name, address, email address there is no records on fileIf Ms [redacted] has more information that can assist in locating the information, please provide that to us We apologize for any inconvenience and delays the customer experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

I just received a call from Samsung stating the old promotional code [redacted] is still valid and that someone will call Monday and assist me over the phone to register it on my tvI am enclosing the email they sent me stating it was no longer validI had asked them for assistance

Samsung has reviewed Mr [redacted] complaint in regards to being charged $for the Trapromotion Our system shows a full refund in the amount of $175.00; reference Refund # [redacted] has been issued Please allow 3-business days for the funds to reflect in the account Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have advised to the customer we are unable to provide any accommodations to him due to his unit’s limited one-year manufacturer’s warranty expired in 04/The mentioned settlement expired in September of and as a courtesy we had extended the free of charge assistance to customer well beyond the dateUnfortunately, Samsung is no longer covering the parts and laborSettlement coverage extends to specific models manufactured prior to December Unfortunately, the customer’s model is not one of the affected models and therefore not covered by the settlement which ended in September of We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their televisionThe customer has been set up for a free of charge repair under transaction # face="Calibri"> [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their TelevisionSamsung does not reimburse for accessory purchases but offered the customer a $gift cardThe customer accepted the offer of the $gift cardWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] .Thank you

Samsung has reviewed Mr [redacted] complaint in regards to refund for a defective product Our system shows E-Commerce was not able to find Mr [redacted] order in the system and an E-Commerce agent emailed him requesting additional information on the Samsung.com order As of 11/10/17, the agent has not received a reply from Mr [redacted] to in order to assist with resolving the case Please have Mr [redacted] reply to the agents’ email at his earliest convenience in order to proceed with the claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted [redacted] regarding their concernsAs per [redacted] , a promotion code for the value of the missing item will be provided to the customerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has contacted the customer regarding their concerns with their unitThe customer was submitted and approved for an exchange due to the repair being delayed We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has attempted to contact Mr [redacted] regarding his concerns with his washer Unfortunately after several attempts the agent has not been able to reach the customer The following email was also sent to the customer Hello [redacted] , I am following up with you from Samsung Office of the president in regards to your washing machine and the Revdex.com complaintYour opinion is greatly appreciatedI do apologize for the inconvenienceI would like to speak with you regarding your complaint, as well as try to provide you with a resolution based on what is available from SamsungBelow you will find my direct contact information if you would please reach out to me at your earliest convenienceThanks for being a part of SamsungHave a great day

Complaint: [redacted] I am rejecting this response because: My refrigerator is currently working after the technician replace to boards I was told I would be reimbursed for all of the food ruined Samsung now says because the technician said it was cooling they are not reimbursing us for all of our ruined food We have tried to be understanding but it is a little hard to after they have taking a month to fix our fridge and now we are out $500+ on groceries All I know is I came home from work and my refrigerator wasn't working and my ice cream was soup when my son tried to eat it Regards, [redacted]

Upon further review of Mr [redacted] claim, our system shows the agent handling the claim still have not received the requested proof of purchase or proof of activation to document ownership of the device in order to proceed with service As previously advised, if Mr [redacted] cannot provide proof of purchase or activation, no accommodation can be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mrs [redacted] claim in regards to her refund Our system shows a refund check in the amount of $was issued on 3/29/17; reference Txt# [redacted] Please allow for 7-business days after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their Monitor The customer has been set up for a no charge part adaptor and cordWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I sent the phone back to Samsung on 3/27/with the provided E-LabelTracking# [redacted] Will wait for the repair to be completed Regards, [redacted]