Samsung Electronics America

Complaint: [redacted] I am rejecting this response because: I just returned from out of town and pulled the chargers out of my boxI have:1-foot usb cord no longer working3-rapid charger boxes that no longer work3-foot USB cables that no longer workI just called in the the [redacted] number and mentioned that I am trying to file a warranty claim and explained my situation.Since I bought most of my chargers through Samsung via amazon.com it no longer covers my chargersAmazon only offers a day return for these last I checked and to be honest these chargers have slim chance of making it the daysEven if they last more than a month I haven't had one last much longer than thatWhich is why after less than a year I"m building a collection of these chargers that no longer work P.Sto the person at Samsung handling this complain I own the following from your company-Samsung Galaxy Swith otterbox cases-Samsung Gear fit-Multiple fast chargers-And I have cars equipped with face charging adapters.I mention this because I do spend a lot with Samsung and have a lot of their itemsI would like to buy a tablet soonBut right now the Samsung tablet isn't as high on the list as it would have been Regards, [redacted] ***

Samsung has reviewed Mr [redacted] claim again in regards to the $e-certificate Our system shows the E-commerce Division issued the $replacement promotional code which was sent to Mr*** today, 7/03/via email We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

As informed, under the coverage section of the Samsung warranty it clearly states your product must be returned to Samsung for warranty evaluation serviceSamsung’s warranty clearly states that physical damage is not coveredWe cannot speculate at what point of impact would cause damage to a product.Samsung can make no determination regarding repair of your product, or if charges will apply for repair until the unit has been evaluated.To ship your product to Samsung for evaluation service please contact Samsung Support at ###-###-####

Samsung has reviewed Mrs [redacted] claim in regards to her washer The agent who handled the claim spoke with Mr [redacted] on 3/17/and he requested for a new unit in place of the recalled unit The agent advised Mr [redacted] that replacing the unit is not an option and educated him on the rebate options Mr [redacted] did not agree with the resolution the agent provided and did not proceed with the claim No accommodations will be provided for this claim other than the rebate options discussed We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed [redacted] complaint in regards to his phone Our system shows the agent assigned to the claim spoke with [redacted] on 3/05/to discuss the case The agent informed [redacted] that if the device is deemed to have liquid damaged or BER (beyond economic repair), unfortunately the repair will not be covered under Samsung’s warranty [redacted] told the agent that he will not pay for the repair and would just like the device back if that is the caseThe agent informed [redacted] that the technician will determine if the device has liquid damage or is deemed BER, at which time the device will be returned unrepaired if either is the final diagnosis On 3/07/18, [redacted] device was shipped back to him unrepaired due to “Liquid damaged on PBA components” per the technicians notes on the account Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Our files indicate that the customer’s complaint regarding Model # WA400PJHDWR/AA has been reviewed an additional time per customer’s rebuttal requestUpon review of our records, we just received the refund acceptance document(s) from the customer on 5/28/which is the same day that we spoke with the customer in regards to his Revdex.com complaintOur refund process is to business days after the acceptance documents are received and currently the customer is within the time frameThe refund check has been issued on 6/10/so the customer should receive their check shortly depending on USPSWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: Although a rep of Samsung did contact me, Samsung's response was the same - the noises being made by my Samsung refrigerator are within "specifications" - and Samsung absolutely refuses to do anything to resolve the situation Just who decides what "specifications" of noises are? Since it appears that we are getting nowhere, I only ask that my complaint against Samsung be retained and posted for all consumers to view when they contact the Revdex.com to check reviews on Samsung refrigerators Needless to say, I am more than disappointed in Samsung's refusal to do anything about the loud noises coming from my refrigerator In my years, I have never heard noises like those generated by my refrigerator Samsung can say all it wants regarding "specifications", but I would like to know which other manufacturer's refrigerator generates such noises within "specifications" - noises which also startle family and guests to the extent that they question why Samsung would sell such a product Again, I only ask that the Revdex.com keep my complaint posted, as there appears to be no resolution to our noise problem, notwithstanding the many communications between Samsung and myselfThank you Regards, [redacted]

We appreciate your correspondence and allowing Samsung the opportunity to review your claim. We must advise the device has been tested and received an IP (Ingress Protection) rating of IP67, which means that it is protected against dust intrusion and capable of withstanding water... immersion of between 15 cm to one meter for 30 minutes. The unit has also passed military specification (MIL-STA-810G) testing against a subset of 18 specific environmental conditions, including temperature, dust and sand, shock/vibration, and low pressure/high altitude. Please note, covers must be tightly closed to withstand these tests, however, it may not perform as shown in all extreme conditions. If liquid damage was found during evaluation this may indicate the phone was not properly sealed when in contact with liquid, or the liquid contact was too severe. Unfortunately, any damage incurred through contact with water or other liquids can, and in most cases will, cause corrosion to the inner workings of the handset. Even when some functionality is retained, it generally happens that the corrosion continues to spread, causing more damage over time. In these circumstances, due to Samsung's policy concerning repair, it is no longer feasible to attempt to repair the phone because the cost associated may in most cases cost more than the actual value of the unit; consequently, the phones received in this condition into our North Texas repair facilities are shipped back to the customer unrepaired. Additionally, if you have insurance through your service provider, some providers do offer a replacement policy on phones which need servicing. In some cases, they may send out a replacement phone and the defective phone is sent back to them in return. For more details on a possible exchange, please contact your Service Provider. Unfortunately, Samsung would not be able to honor the request of a replacement device. We do apologize for any inconvenience this may have caused.

I am rejecting this response because: Samsung has not treated us very nicely - the refrigerator malfunctioned times causing us great frustration and large $ in food losses Our problems started on May and is still going We feel Samsung should not have charged us $for the service call made, as the problem was covered under the Samsung 5-yr, Seal System warranty and we did not need the extended warranty, which was suggested when we called Samsung for a service call Also, we feel the refrigerator should have been replaced, rather than us getting a refund check for the original purchase price of $1,399, as our new refrigerator (which is cuftrather than cuft.) cost us $more than the malfunctioning refrigerator Additionally, the Customer Service at Samsung needs much improvement - calls are not returned - we had to complete a great deal of paperwork to obtain the refund offered (which, as of July we still do not have), and we now await Samsung's ok to dispose of the old refrigerator at our cost! We are fortunate we had the $ to purchase a new refrigerator, but some people are not so lucky - but, who seems to care! Again, we want not only the $1,refund, but the $and $400, which we feel we are entitled to because the refrigerator problem was strictly in the hands of Samsung and not us

According to our files, Samsung has contacted the customer regarding the customer’s unit model # DW80F800UWS/AASamsung is continuously working with the customer to provide a resolutionCurrently, we are waiting to hear back from the customer regarding their recent repair completed on 3/13/We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # [redacted]

Upon further review of the customer’s file, the customer’s address has been updated in the systemThe two prizes have been resent to the customer’s new addressWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have shipped my phone to themThey agreed to repair damage caused by their third party vendor Regards, [redacted]

Samsung has contacted this customer on 01/09 regarding getting an exchange on his unit. Please have the customer contact [redacted] and refer to ticket number [redacted] so that he may proceed with the exchange done directly through the retailer. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] or the above ticket number. Thank you

Samsung has reviewed Mrs [redacted] claim in regards to her range Our system shows the agent who handled the claim spoke with Mrs [redacted] on 7/26/and she confirmed that [redacted] replaced her unit for a new one Mrs [redacted] requested that Samsung provide an accommodation for the cost of her having to eat out with her family The agent advised Mrs [redacted] that Samsung does not cover the cost of eating out Due to Mrs [redacted] range being replaced, no accommodations can be made for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their television. The customer has been set up for repair under transaction # [redacted] . We apologize for any... inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] . Thank you

Complaint: [redacted] I am rejecting this response because: Yes, I did get approved for a return and replacement, but I'm supposed to get a phone call about when the replacement is supposed to arrive in 7-BUSINESS days which is a comically ridiculous amount of time in an age of free shipping and two day deliveryIs the TV being sent by cargo freighter from Korea? This is just another delay tactic much like their redundant "troubleshooting" or transfers between departmentsI got a brand new baby monitor from [redacted] in less than a week without even talking to someone on the phone onceIt was handled by emailAnd what do I get for being significantly inconvenienced on a $2,000+ investment? Not even a "we're sorry that our product was a POS or that our replacement policy is designed by greedy corporate executives who have been instructed to save as much money as possible no matter what because we don't give a [redacted] about customer satisfaction when we already have their money." I do not accept their responseIt's not good enoughRegards, [redacted] ***

Under the coverage section of the Samsung Standard Limited Warranty, physical damage is not covered If the product has sustained physical damage a service charge will applySamsung can repair the product once the required service amount has been paid, however, a replacement unit cannot be honored Requests for replacement must be referred to the Service Provider directlyFor details regarding repair please contact Samsung Customer Support directly at ###-###-####

Samsung has reviewed Mr [redacted] complaint in regards to his phone Our system shows the agent who handled his complaint spoke with Mr [redacted] on 8/29/and apologized for the issues that he has been experiencing with his phoneThe agent offered Mr [redacted] the option for a FOC repair due to the many issues that he has experienced Mr [redacted] told the agent he would get back to them once he makes a decision on whether to accept the offerThe agent sent Mr [redacted] an email with their direct contact information for him to reply with his decision Please have Mr [redacted] reply to the agent’s email if he decides to proceed with service Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their televisionThe customer has been offered a one-time free of charge parts only accommodationUnfortunately, the customer has declined our offer for serviceWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] .Thank you

We certainly understand your distress regarding the functionality of your Gear and apologize for any ongoing issues you may have experienced We would like to confirm if the unit has experienced damage, or is out of warranty by date (it was purchased more than one year ago) a standard charge will likely apply for the repairs to your device if repair service is required Although we understand the reasoning for not having to utilize the unit, we always suggest that it is in your best interest to confirm the device is functioning properly upon its return to you As a one-time courtesy Samsung has authorized a free of charge repair for your productPlease refer to the new Service Ticket # [redacted] , and utilize the UPS E-label we have emailed to [redacted] Upon receipt of your product service will be providedPlease note, should repair service be required in the future a service charge may be applied.Thank you,Samsung Electronics America