Samsung Electronics America

Samsung has contacted the customer regarding their concerns with their washerAs per service transaction number [redacted] the repair has been completed We apologize again for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim# [redacted] Thank you

Samsung has contacted [redacted] regarding the customer’s concernsAs per [redacted] , the customer was informed a partial promotion code will be given for the product not received in the amount of $We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Complaint: [redacted] I am rejecting this response because:They are flat out lying as I have phone records showing I had conversations with them on the three occasions previously listed I would be glad to get them from my phone provider to prove they are lying over weeks with no fix and I was instructed on the last call to purchase a new washer NOT ACCEPCTABLE I will get phone records and let them say they never spoke with me Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: There is no recourse for the consumerAll options are determined on behalf of the consumer take no real life considerationsSo in reality, there is really no one that is concerned with the general consumerI will never be satisfied since I am never made whole, given options only that cost me more dollarsI regret ever becoming a Samsung consumerI will make it a mission to let everyone know why Samsung is not a brand worth spending hard earned dollars for.I thank Revdex.com for what their reach is but I wish there was more to be done for millions purchaser of this exploding device Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I have already sent the device in to Samsung twice for replacementBoth times the device was returned un-repaired and not replacedAt this point, I have no reason to believe that Samsung will ever honor their promise to replace the device and that they are simply trying to stave off a valid warranty claimSince filing my complaint through the Revdex.com, I have continued to contact Samsung in an attempt to resolve this issueIn the phone calls that I have made to Samsung since this complaint was filed, I have sat on hold for approxhours and been transferred to different peopleThe conversation I had Wednesday evening (9/28) where I was told that an advance exchange (sending a replacement with me returning the damaged device upon receipt) was approved and that I was to receive a follcall from the "back office" within 1-business daysIt is now Friday (9/30) and I have yet to receive a call from the "back office" as promisedThis will be the 4th or 5th time that I have been promised a return call from Samsung and the commitment went unfulfilledAll of these reasons are why I do not have faith that Samsung will honor their commitment this timeUntil Samsung honors their commitments in full, I consider my complaint valid and unresolved Regards, [redacted]

We appreciate your correspondence and allowing Samsung the opportunity to review your claim face="Calibri"> We have received feedback from our E-Commerce department advising that they are currently working with you regarding this matter Unfortuantely, E-Commerce is the only department which can assist you with an availability and shipment date Once this information is available they will be in contact with you directly Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung DishwasherWe have offered the customer a one-time free of charge repair accommodationThe customer has accepted and we have set up a service request for himWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their concerns with their televisionSamsung has offered the customer an exchange under transaction number [redacted] We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their concerns about their dishwasher A refund has been submitted and approved under transaction number [redacted] Ms [redacted] has been advised that the acceptance document is needed to complete the process We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# [redacted] Thank you

Samsung has contacted the customer regarding their concerns with their unitThe customer was submitted and approved for an exchange due to the repair being delayed We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

I just received a call from Samsung stating the old promotional code [redacted] is still valid and that someone will call Monday and assist me over the phone to register it on my tvI am enclosing the email they sent me stating it was no longer validI had asked them for assistance

In order to provide resolution Samsung will require the phone be shipped to our facility for evaluation Samsung covers the expense of shipping.To arrange a new Service Ticket please contact Samsung Customer Support at [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: I am sending Lashanda, from the presidents office, a receipt for the purchase of this refrigerator, as per her request, to process a refund. I have been informed by Lashanda that Samsung has contacted the service provider that they sent to repair the refrigerator and they have had no response from them. I would like to keep this complaint open until there is a final resolution to this problem. Regards, [redacted]

Samsung has reviewed Mrs [redacted] claim in regards to her washer Our system shows that the agent handling her claim received her rebate form via email on 3/13/along with invalid POP (Proof of Purchase) for the new unitThe agent contacted Mrs [redacted] and requested a valid POP, required with the submission of the rebate form Mrs [redacted] stated that it may take over a week to receive the requested POP from the retailer Once Mrs [redacted] emails the POP to the agent, they will submit her documents for processing Up to date, the agent has not received the POP to proceed with the claim Please have Mrs [redacted] send in the POP at her earliest convenience for the agent to submit her request accordingly We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Dear Mr [redacted] : Thank you for being a valued Samsung customerWe apologize for the inconveniences you are experiencing in regards to the TrapromotionOur E-Commerce Group is currently looking into the complaint but in order to be able assist you further, they need the order number associated with the tradevicePlease provide the order number and any additional information for the E-Commerce Group to be able to locate your account and assist you with your claimSincerely, Samsung Office of the President

Dear Mr***:Thank you for contacting Samsung Electronics America, Office of the President, we appreciate the opportunity to respond to your inquiries and concernsYour feedback is very important, as it allows us to better understand how we can improve our customers' experience We are sorry to hear that you were experiencing an issue with your Samsung.com order Samsung believes in building quality products, and we apologize for not meeting your expectations We value our relationship with you and we are committed to providing the highest level of service simply because you (our customer) deserve it The feedback you provided is vital to Samsung and our commitment and dedication to our products and services We will utilize your feedback to consider possible changes and enhancement to our current policies and procedures Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.Sincerely,Samsung Office of the President

Upon further review of Mr [redacted] claim, our system shows the agent handling the claim still have not received the requested proof of purchase or proof of activation to document ownership of the device in order to proceed with service As previously advised, if Mr [redacted] cannot provide proof of purchase or activation, no accommodation can be made for this claim We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

In reference to Complaint Number [redacted] , I would like to report that Samsung has resolved my issues to my satisfaction and you may close the complaint on file with the Revdex.com.They have exchanged my unit as of 6/22/per my requestPlease feel free to contact me should you have any questions.I sincerely appreciate your assistance with this matter

Samsung has reviewed Ms [redacted] complaint in regards to not receiving her [redacted] credit The Promotions team has advised that the play code was sent to Ms [redacted] on 10/03/ Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their Monitor The customer has been set up for a no charge part adaptor and cordWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] Thank you