Samsung Electronics America

We appreciate your correspondence and allowing Samsung the opportunity to review your claimPlease note that it is common for the Galaxy S and devices to be constructed with glass parts It is requested of the consumer to confirm with their service provider or the seller the specifications of a device upon purchaseIf a product is purchased and is determined to not meet the consumers’ satisfaction they are allotted a buyer’s remorse period with the seller, and are able to return the product for exchange/refundThe time given for this service is solely up to the sellerAt this time Samsung can offer as courtesy to repair the back of the device free of charge, however, we cannot provide refund or exchange on the phone or VR Once the product has completed repair you are welcome to contact the seller where the items were purchased for possible resolution concerning refund/exchangeTo continue with repair we will require the IMEI or DEC # of the product, once received a Service Ticket can be processed for repair This information can be sent to [redacted] , please reference Claim Ticket #: [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: We have had a service man out here a couple weeks ago and said he couldn't fix the frig, now they are sending out another service company and we will wait and see what he has to say before we close this out Regards, [redacted]

Samsung tries to accommodate our customers with a resolution to the best of our ability on a case by case review However in Mr [redacted] case, he was previously advised that his refrigerator is OOW (out of warranty) and any repair costs would be at his expense Regrettably, Samsung’s stance remains the same Due to the unit being OOW, no accommodations can be made for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mr [redacted] complaint in regards to being charged $for the Trapromotion Our system shows a full refund in the amount of $175.00; reference Refund # [redacted] has been issued Please allow 3-business days for the funds to reflect in the account Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer to address their concerns regarding their Samsung TabletWe have advised to the customer that his Tablet does not carry an international warranty and that Samsung will not be able to honor his request for a refundWe suggested that perhaps he can send to [redacted] and when ready he can coordinate pickup and do the export papers or maybe work with Best Buy as unfortunately Samsung USA cannot repair this unitWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer regarding their televisionThe customer has been set up for a free of charge repair under transaction # face="Calibri"> [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has attempted to contact the customer regarding their RefrigeratorUnfortunately we have not heard back from the customer Please have the customer contact us at [redacted] .com so that we may assist We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

As per [redacted] there is no record of Ms [redacted] with any of the Samsung promotions [redacted] also does not have any record of the customer contacting customer service Ms [redacted] references a promotion with the premise that does not exist(at least not through [redacted] ) Unless the promotions were in a different name, address, email address there is no records on fileIf Ms [redacted] has more information that can assist in locating the information, please provide that to us We apologize for any inconvenience and delays the customer experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer regarding her concerns with her dryer The customer was offered an exchange done directly through the retailer in which she accepted The exchange ticket was submitted (transaction # [redacted] )Customer may reach out to the retailer directly as this exchange has been approved on Samsung end since 12/19/ We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim # [redacted] Thank you

Samsung has contacted regarding her concerns with his dryerMr [redacted] has been set up for an exchange done directly through the place of purchase We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung Microwave and DishwasherAs an accommodation, we have offer a one-time free-of-charge repair accommodation for both unitsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Complaint: [redacted] I am rejecting this response because:While I appreciate the fact that my matter was finally cleared up, nothing at all has been mentioned about the shockingly terrible customer service at Samsung. I spent many hours over the span of three months trying to get this resolved.It speaks volumes about the culture of incompetence at Sumsung that the only way they finally resolved this was when I contact the RevDex.com and the NJ Department of Consumer Affairs. I would like this to be addressed. Regards, [redacted] ***

I am rejecting this response because: It was a refrigerator with over of melting food that was barely years old to have a board fry up After bouncing all over customer service, which I believe was Bangladesh, and given a number for a service provider still a week out, I had to take matters into my own hands and contact a local provider Unfortunately, Samsung is a special order ( I can see why, because there are constantly problems), I still have to wait a week for a part and I am forced to spend on a refrigerator that is barely years old and one we payed almost for A Kenmore, why maybe not as pretty, would have fun forever and I would not have a problem getting a part WE are a family of with little kids and living out of a cooler Tracy from the office of the President doesn't think my time is important or melting food This wasn't a broken TV It was a broken appliance full of food and the first person they sent me to was a week out for even a visit Not to mention, the service provider they recommended was 2xs the cost of the local repairman and I am guessing this is all part of a scam I will contact investor relations today and I will email the corporate office daily until Samsung stands behind their products

I am rejecting this response because: The rep [redacted] said that if I sent a copy of the bill of sale for the we washer that would be acceptable and now samsung is going back on their word and not honoring what was said, if they listened to the recording they will hear him tell me that

Samsung has contacted our Product Marketing team regarding the customer’s concernsAs per our team, the [redacted] is supported by Gear Sand is automatically downloaded as a packaged with [redacted] app not in the [redacted] ***The [redacted] had a delay in launch and will soon be made available with advertised streaming capabilityThe App count has been in the process of developing watch faces that offer quicker access to informationWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Dear Mr [redacted] , Thank you for contacting Samsung Electronics of AmericaYour feedback is important to us as it allows us to better understand how we can improve our and your customer service experience We have received your complaint regarding your Samsung Blu-Ray and we appreciate the opportunity to respondWe apologize for any inconvenience you have experienced We were also unable to locate any previous communication with our customer service with the information you have provided Please provide your customer service ticket reference number, model and serial number so that we may better help youWe understand your frustration and apologize for delay and look forward to helping you Regards, Samsung Electronics America, Inc [redacted] ***

Upon further review of Mr [redacted] concerns, we apologize for the delay and any inconvenience this issue may have caused For the recall repair you are not charged for the service, we apologize if you were told that Samsung along with the US CPSC has offered the following two options in regards to the recalled washing machine - The first option is a free in-home repair that includes reinforcement of the washer's topConsumers who choose the in-home repair will receive a free one-year extension of the manufacturer's warranty, regardless of the age of their washer- The second option is a rebate that can be applied towards the purchase of a new washer from Samsung or other brandConsumers who choose this option will also be reimbursed for any installation and removal fees charged by the retailerThe rebate amount is based on the model and manufacture date of the recalled washerConsumers who choose a Samsung washer will receive an additional loyalty incentive up to $toward their new Samsung washer purchase We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim# [redacted] Thank you

Samsung has contacted the customer regarding their smart phoneThe customer has been informed that the department that handles the return request for cellphones will be emailing the customer with a shipping label to send in the device for his refundWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Hello, We do thank you for allowing Samsung the opportunity to review and resolve your inquiry.In review of your account it appears your product is setup for shipment to Samsung for repair of an power cycle issue (Service Ticket # [redacted] Our records indicate the repair facility has been instructed to provide a total motherboard replacement which should provide resolution Once this repair has been complete your product would infact have been totally refurbished, which is in essence the same as receiving a reconditioned replacement deviceAs per warranty, a replacement is likely to be that of a reconditioned unit.Samsung must be allowed the opportunity to exhaust all repair options available, as our obligation as the manufacturer is to provide repair service Unfortunately, we cannot speculate how many attempts it may take to repair a unit.If after this repair attempt you are still experiencing issues with the device Samsung can then look into alternate resolution for your issue.To resolve this issue as quickly as possible we must ask that you proceed with the return shipment of your product to Samsung via the shipping label emailed to you on 2/21/so we may continue with service.Thank you

Samsung received the original Revdex.com complaint 12/1/at which point a new service ticket and shipping label were processed the same dayService ticket [redacted] / [redacted] Tracking: [redacted] .The consumer shipped the phone to Samsung, delivered 12/6/After further evaluation the phone was returned unrepaired due to a void of warranty ( [redacted] Tracking [redacted] delivered 12/8/16)The phone was found to have been repaired by a third party facility - back of the unit was different from the original part.Please reference the Samsung Standard Limited Warranty - Section- What Is Not Covered: [redacted] Samsung authorized shipment of the phone for evaluation due to a complaint of proof of purchase not being approvedOnce the phone arrives at the repair facility all other factors pertaining to the Samsung Standard Limited Warranty apply.Based on the condition of the device Samsung must refer the consumer to their service provider for resolution if insurance is available.Thank you