Samsung Electronics America

Samsung has contacted the customer regarding their concerns with their tablet. Samsung understands it is disappointing for any product to fail, whether in-or-out of... warranty. The Limited Warranty on your [redacted] was 12 months, parts and labor, which expired 08/31/2015 based on the information currently on file. Due to the unit is out of warranty, the repair costs are the responsibility of the owner. By you opening the tablet yourself, you void any type of accommodations that could have been offered to you. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case [redacted] . Thank you

Upon further review of Mr [redacted] ’s claim, our system shows that the agent who handled the claim advised him that since the unit is OOW, he may choose to have it diagnosed/repaired by a Samsung authorized or any non-Samsung servicer We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mr [redacted] claim in regards to his phone Our system shows a service request; reference Txt# [redacted] was submitted for the device Mr [redacted] sent in the device for a repair without any physical damage; however, when RSI received the device, it had been physically damaged Consequently, a damage claim has been created through UPS which is pending upon investigation The agent who handled the claim spoke with Mr [redacted] on 7/20/and provided him with the UPS damage claim update We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution to repair the washer is satisfactory to me

Complaint: [redacted] I am rejecting this response because:When I talked to the agent, I told her the first time I talked to Samsung they wanted to send my husband's phone to Texas and we cannot have this because he works 3rd shift and that leaves me alone at home with my son and if something were to happen I have no means of getting in touch with himAnd, like I explained to her, multiple times, [redacted] does not give out loaner phone, I never asked Samsung to give me a loaner phone, I told her I wanted a replacement because at the time it was within a months time since we have bought the phone and replacing it shouldn't be an issueMy husband cannot go 2+ weeks without a phone just to "maybe" see if they would even fix or make me try and pay for their faulty equipmentI still have the year manufacturer warranty which covers their faulty equipment which is what has happen to the phone which I have explained to the agentI even told her if she wouldn't go two weeks without her phone, she cannot except others to do so as wellI did not hang up on her, she told me if I was not going to send the phone to Texas there was nothing else she was going to doSo SHE ended the callI need his phone replaced due to the manufacturer having a defective equipment out on the marketThe Samsung Galaxy SActive is marketed for its durability and it has not even lived up to it's nameIt cracked in my husbands pocket, being the only thing in there, after weeks of him having itThere are THOUSANDS of other cases like his on the internet trying to fight Samsung to get them to replace their phonesWe are now months into us having the phone and the problem continuesWe need his phone replacedIf they advertise a phone to be as durable as the S7, the cracking in the pocket should not have happenedIt is defective and Samsung needs to take responsibility for their product., Regards, [redacted]

Samsung has reviewed Ms [redacted] claim in regards to her refrigerator Our system shows an exchange request; reference Txt# [redacted] was submitted for the unit Ms [redacted] has been advised that the retailer will be in contact with her to proceed with the exchange We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has reviewed Mr. ***’ claim in regards to his Samsung Galaxy S7 Edge unlocked phone. Our system show the agent handling his claim made several attempts to contact him to discuss the claim. The agent left voice messages and sent emails advising Mr. [redacted] that Samsung needed the... model and serial number for the device in order to validate the warranty for a possible accommodation. The agent sent another reminder email on 7/11/17, however up to date has not received the requested information. Please have Mr. *** reply to the agents email and provide the model and serial number for the device in order to proceed with the claim. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has reviewed Mr [redacted] complaint in regards to a refund for his dryer Our system shows a refund check in the amount of $599.46; reference Txt# [redacted] was issued on 8/15/for the unit Please allow 7-business days after the check has been mailed to receive it Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their washerThe customer has been approved for a refund of their unit under transaction # face="Calibri"> [redacted] We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, full satisfaction will depend on the final repair and it's promptnessI understand as I am being sent a mailer that total time may take longerHowever, I still expect the same 2nd day air shipping of the mailer to me, my product to Samsung, and my product's returnI have been a Samsung buyer for years, and upon successful completion of this repair, I expect to be a faithful Samsung customer for years to come Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Samsung refused to repair my phone and now it is out of warrantyI have been without a phone for six weeks trying to work with Sprint's Customer Support and Office of the President to no availAs mentioned in my prior complaint, I have had different issues with this phone but they refuse to fix the LCD in order to access the content and delve further into the software and see if there are any manufacturing defectsThey advertised that they put their phones through rigorous testing so they don't break, yet my phone completely stopped working, which is advertisingCase in point, look at the issues they have with the recently released Samsung Note phone that went into flames and weren't' allowed on planesI am very disappointedI recently heard about Credo Mobile who are offering a free Samsung Sedge with a year contract and I refuse to sign up with them because I don't even want a free Samsung phone after the bad experience I have had with my phone and with the service I thank the Revdex.com for trying to help me with this complaint and it's too bad that some businesses don't really care about their customers and retaining them Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Once again, this company proves that they are completely tone-deaf to the issues that I'm experiencing and insistent upon my producing a receipt to guarantee a product which has proven to be poorly madeI want a fully functioning product as I paid a significant amount of money for something that simply stopped working for no reasonI am a journalist and I will be CERTAIN to warn anyone I come across not only of the poor customer service I received from Samsung but also the extremely poor quality of their merchandise Regards, [redacted] ***

Samsung has contacted E-Commerce regarding their concernsAs per E-Commerce, When a package is shown delivered we ask the consumer for a signed and notarized affidavit stating they did not receive their item, once we receive that we reshipWe use Ingraham Micro for the shipping and are not offered a call consumer option on the shipping sideThe consumer is emailed their tracking numberWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Thank you

Samsung has reviewed Dr [redacted] claim in regards to her refrigerator Our system shows the agent who handled the claim submitted a refund request in the amount $1,592.99; reference Txt# [redacted] for the unit for approval Once the refund has been approved, Dr [redacted] will receive an email with the acceptance document along with further instructions on how to proceed with the claim The agent also advised Dr [redacted] that product is under review and to hold onto product until receiving these instructions to avoid any delays in the refund/claim process If the product has been disposed of, the offer will be voided Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted E-Commerce regarding the customer’s concerns. As per E-Commerce, we do apologize for the inconvenience and we appreciate your support of the Samsung brand. Unfortunately, there was a pricing error on Samsung.com, occurring for much of the day on Sunday, May 15. The price of the... [redacted] television was incorrectly displayed at $100, when the correct price was $799.99. We regret and apologize for this error; unfortunately, we are not able to process the order you placed at the $100 price. We would, however, like to give you a $50 eCertificate good toward your next purchase on Samsung.com. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has reviewed Mr [redacted] claim in regards to be charged twice for repair cost Our system shows the agent who handled the claim placed a conference call on 7/12/with Mr [redacted] and his bank to verify that there was only one charge hold set up by Samsung We apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Complaint: [redacted] I am rejecting this response because: In reference to complaint ID [redacted] , yes Samsung has contacted me with a solution last week But have not replied to my request for a transaction number and what to do since I no longer have the range in my possession What's my next step in the process See email trail belowThanks [redacted] Regards, [redacted]

If the phone showed any signs of defects in it's design upon purchase it would need to have been returned to the seller or service provider for exchange or refund If Samsung has no prior knowledge of a defect found we cannot assist in providing a resolution Samsung does not have any history for reports of a separated screenWe do apologize again, however, resolution would need to be provided at the service provider level for replacement optionsThank you

Samsung has contacted the customer regarding her concerns with her washerUnfortunately because the customer disposed of the unit there is nothing we can do in regards to thatCustomer was offered a $ [redacted] gift card in which she accepted We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at [redacted] between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # [redacted] Thank you

Samsung tries to accommodate our customers with a resolution to the best of our ability on a case by case review However in Mrs [redacted] case, based on the technicians report from the previous repair; reference Txt# [redacted] , the device was deemed rooted which automatically voids Samsung’s warranty Mrs [redacted] was previously advised that due to the device being rooted, Samsung will not be able to proceed with any repair or accommodation at this time Regrettably, Samsung’s stance remains the same No accommodation can be made for this claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case