Sam's Club

Hello, We are very sorry to hear that Mr& Mrs*** are disappointed.Our sales staff are not given any customer's credit application information as far as why something was approved or not, so if they shared an assumption with the customer, it was only that, an
assumption. As far as referring Mr*** to applying on line, no
one can quote what someone qualifies for. All applications go to our finance underwriters.On the request to remove the inquiry, our underwriters can request a mask of the
inquiry which will remove the hard inquiry from other creditors viewHowever,
they cannot request the mask without having the exact name, address, and SS# of the
applicant. They also cannot assume that the information they have on file under the name on this complaint, is this Mr***, just by using his name. One of the finance managers has left two messages for Mr***. We will need to verify
this personal and private information with the customer. Also, our finance managers will not be able to discuss his wife’s credit offer with
him. They will however, discuss his information in his credit file, if he
returns their call.Please ask him to call our toll free number *** Please ask for *** or ***.Thank you

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There was no resolution to the issue as presented by Haynes.First, I would prefer if Haynes STOPPED copying and maintaining customers drivers license.Second, I would like a copy of Haynes written policy of safeguarding ***, to include how the *** is stored, protected and a detailed method as to how it is destroyed.ThirdI would like to see Haynes written policy as to how they remedy a breach of *** in the event of identity theft that originated at Haynes.Fourth, I would like to know what Haynes written policy is for liquidated damages should a customer suffer an identity theft that originated at Haynes.Fifth, I believe that all of my requested information be posted and available on their web site and made available to the general public
Regards,
*** ***

Sam's has employee's inside the store recruiting customers to upgrade their membership (at an added cost) promising a 2% cash back When the time comes to renew due to expiration, they don't tell the customer that if they don't renew their plus membership, the 2% cash back they earned and well as the extra money it cost for the upgrade is stolen from them In other words, the customer gets it ways-they take the extra money for the upgrade and steal the 2% from them they earned When you email and/or call them, they tell you that's their policy It's criminal, that's what it isThey would rather lose a customer and have complaints filed against them than to resolve a $issue What a scam!!!

Worst online order customer service I have ever dealt withTook days to get my online order canceled that they said had shipped but when I went to fedex, it only showed a label had been createdI had to call back around times and spend multiple hours on the phone to get my refunddays after I had made the order!!!! I had to call extra times after they "said" my order was being canceled and I had been issued a refundI am giving them one more chance to refund before I file a claimRIDICULOUS!!!!!