Sam's Club

Mr*** order was delivered to him, and he had the option at the time of delivery to refuse the merchandise. We show that the merchandise DID fit into the room. We also show that Mr. Chopra called in days after delivery and talked with
***. *** did inform Mr*** that we would be unable to take the merchandise back. No mention of calling on the day of delivery during that call.Mr*** called in again on 12/and talked with ***, and he asked again for us to take the merchandise back because it was too oversized for the room. He told Jessica that the store told him about a restocking fee and he was fine with that, but that the store manager said he had to go through customer service for the exchange. We did not approve his request to reselect. Mr*** did not refuse the merchandise on delivery, nor did he call us with hours. We do use computer software that logs all calls in and out of the department. We have no calls from Mr*** until his call of 12/13.I have *** the signed copy of the terms and conditions as well as the ticket. The return is not approved.thank you

Revdex.com spoke with the business regarding this advertisementShe stated that since some ads can be confusing they always add see store for details in case the customer has any questions or concerns with the wording the adIn this case since the $coupon came with this mailer and it does have this disclaimer the business will not be providing any additional refund to the customer

I have *** a copy of the private mailer, as well as the additional insert and envelope. All of the prices shown on the ad are the prices that the merchandise was tagged to sell ON WEDNESDAY only, and each piece that had been marked down additionally- only for
Wednesday, were flagged on the ad. On Friday the additional discounts would not apply.The tufted chair that retails for $1000.00, was marked down an additional $making the price $for WEDNESDAY ONLY. On Friday the chair was on sale for $599.00.The NFL chair was $on both Weds and Friday. There was also an additional insert with the ad, with a $coupon attached, and that insert describes how to get the free gifts, use the additional $coupon, and also says SEE STORE FOR DETAILS.If you have any other questions, please let me know.thank you

I'm am sorry to hear the *** are upset with the way the warranty plan works. In several locations in our stores we have the *** terms and condtions available to anyone who wishes to take a copy. The terms and conditions clearly state what is and is not
covered. Uniters does not replace matching pieces or sets. Haynes does not control Uniters nor can we make Uniters approve all the stools to be returned.We do have an open ticket *** to replace/reselect on one barstool sku *** and one in sku ***. We did check stock and show we have two of the *** in stock at one of our stores. *** *** in customer service has left a couple of messages asking that the *** call in. *** will be checking on the stock that we show availto make sure they are really there and inspect them, and if we can get them, we can switch out the two approved return barstools for the two we show that we have- for the same price. Thank you

Hello, We are very sorry to hear that Ms*** is unhappy with the delivery time frame, however, we did verify the address, phone, items and date with her, and on our terms and conditions we do state: Our delivery hours are 8am to 9pm. We will contact you the
afternoon before your scheduled delivery to provide you with a three hour estimated time frame. We will make every attempt to complete your delivery within this time frame. Due to delays on the road there may be occasions when we are unable to meet this time frame. Should this happen you will be notified of the delay and given a revised delivery window. For your convenience we can contact you at work approximately one hour in advance to allow you to meet the drivers at your home. REQUESTED TIME FRAMES ARE AVAILABLE FOR AN ADDITIONAL FEE.I do show the delivery was made on 10/16. thank you

Hello, I have attached the signed order and the terms & conditions. Everything was explained a the time of purchase. We can not authorize a return.thank you

Dear ***,I apologize that your experience was less than outstanding. I am going to remove the remaining charge from your account, as this was our mistake. While we pride ourselves on being accurate with every step of the order process, mistakes can be made. I hope that this fully
resolves the issue for you. Please do not hesitate to contact me with any questions. Please be aware that we do send out month end statements to all of our customers in order to help head off any situations similar to this. You would have received a statement for January sometime in the first week of February that would have showed any outstanding balance. Please be sure to review any statement you receive from us to ensure your records match ours.I apologize for any inconvenience this has caused you, and we look forward to serving you in the future for all your propane needs.Sincerely,Brian ***General Manager

I went there to have my hearing checked and have hearing aides that were donated to me set to my hearing lossBefore I could get a word out the "Doctor" launched into a sales pitchI told him that I had the devices and needed an exam and to get them programmed for meHe told me that he didn't think that could be done and called his boss? After the call I was told that it was against FDA regulations to do thisThat is not correctI left there very upsetPOOR BUSINESS PRACTICES AND UNTRUE INFORMATION! Apparently this doesn't qualify for a complaint but it certainly should

Customer did receive 30% off our every day price. This was a featured item in the mailer. The 30% was the advertised price, we can send him a screen shot of every day price if he needs to see it. Mailer shows our price and then the 30% off….says take an extra 30% off in red
and then shows the reduced price in red

Hello, We did send out a technician who looked at the sofas, and did determine it looks exactly as the vendor intended, and also matches the way our floor sample looked. We can not change the way the vendor made the itthere is no repair or fix. This is a very popular item, and good
seller for our company, and I'm very sorry to hear that Mrs*** is not happy with this product. Because there is nothing wrong with the product, we will not authorize a return at this time. The product is covered under the one year in home service warranty, and if Ms*** has any problems with it, all she has to do is call customer service and we will send out a technician. I am attaching a picture of the sofa as shown in the customer's home.thank you

Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The address on the ticket is my father’s address as it was his credit that was used for this transaction. We told the sales associate the whole time why we were purchasing the furniture. It was for my move to *** ***, NC. This was perfectly known to her as to why we were buying the furniture. Pictures were sent the first week in May. *** did finally return my call yesterday, May 26, around 7:00pm and stated that she had the pictures and would call me back after she forwarded the pictures to the vender on Friday. It really sounds to me like the right hand doesn’t know what the left hand is doing.Regards,*** ***

I was tricked into accepting a pre-approved Sam's Club credit card and my purchase was immediately charged to this new card, all without my permission or acceptance I tried to get this reversed, but was told that it was impossible as it was all done electronically and their bank had already processed the application and could not stop it, also resulting in a negative inquiry against my credit score I dealt with staff who worked in the accounting department for over minutes, asking more than once to have a manager assist Each time I was told the management would not be able to help since they work in accounting and that he would expect them to solve the problem I asked to have the manager call me but he didn'tI visited the store the following week and asked to see the manager Again was told he was not in I left him a personal note to please give me a call regarding the matter but he still has not bothered to call me Another manager, Josh also asked me to come in and ask for him personally I did that but was also told he was not in I also left him a persona message to please call me about the bank transaction He has not called All attempts to contact a member of the management team have failed and they refuse to call me to discuss I am considering legal action since the credit card transaction was done by the employee at the register without my permission and then was unable to reverse, stop, or correct the transactions

We have exchanged the foundation for the customer on April Our recovery agents spoke with the customer who confirmed that she was satisfied with the delivery and confirmed that no other issues were outstanding

I went to sam's to buy gas which I do often and after I had paid and was driving home my phone notified me that $had been debited from my account and then it notified me again that $had been debited from Sam's I called the Sams I had purchased the gas from and asked them what the charge was for and they replied "when you buy gas they automatically put a $charge on your debit and hold the money for hours I asked how that was legal when they also debited me for the gas and they said they do it with everyone I then called the call center for sam's and they told me the same thing and said that they get multiple calls about this issue They could not explain why they hold the $along with the charge of the gas I then called corporate headquarters and left a message Monday, Tuesday and Wednesday of this week and no one called me back The charge did fall off today however I purchased the gas on Saturday Why would they hold on to $of my money for days when they had already deducted the amount of the gas and been paid for it I would prefer that they give me the gas and I pay days later

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]. Note: I also attached pictures of the damaged drawer that needs to be replaced.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you

We do agree that the order that went out the first time, and was refused by Ms***. She reported that it was not the set she wanted. The set she wanted was available, but there was a large price difference. The floor sample was marked correctly, and it was
discovered that the sales person made an error when placing the order. The store manager did work with Ms*** to resolve the issue, and the ticket was rewritten for the set Ms*** said she wanted. The store manager thought the matter was taken care of, until Ms*** posted negative remarks on facebook saying she was not happy.The store manager immediately looked up the order, and contacted Ms*** to try and work with her on the order, which had been redelivered in April. He offered her an additional $off in credit, and also told her he will send her a $gift certificate, but we can not lower the price to the less expensive set. This was a mistake on the sales person's part, and he in no way was trying to do a bait an switch, and the store manager did apologize to Ms*** again.We value our customers, and the store manager reported that Ms*** has agreed to the offer of coming back in and using the $in credit and gift certificate.thank you

I have been a member at Sam's for a very long time, they have received plenty of my business, recently my local Sam's club in ***I was purchasing groceries I the self-check out section and as soon as I started to scan my items, the person who verifies your purchases at that sections walk over and started placing my items on the ground and passing me item to scan I told him I don't need his help and he stated he don't mind and continuedIt was weird that this was going on, I am a shopper at Sam's club all the timeWhen finally finished, I paid my bill and then same person county my items, he then said I forgot to ring up somethingI told him this is why I did not need any help and he then told me it is his job, I asked is it also your job to place my items on the groundWe then began a back and forth of who was right and who was wrong
At some point a manager name Keith came up, I explained my case to him and he then said I could not come thru with more than ten items on the cart, I then stated that the gentleman placed my things on the ground, he then began to council me as to what policy was and told me that Sam's appreciates my business but does not does not need my business
Shock at the comment and amazed that he would say something like that, I felt offended and told him to just get away from me, he stayed there and did not move at allRealizing that he was a manager I then asked for store manager and he stated they don't have one and I had to deal with him
I told him I was going to call the corporate number and he replied go ahead the know how to deal with arrogant *** like you we do it all the timeI then started to yell out of frustration and told him to just leave me alone, he replied *** I will have you removed from the clubAt that time, I ran over to him and asked him who is he calling a *** I am black man just like you, he responded I am not your typeHe then said get out my store and I replied this is not your store and he proceeded to call securityAnd I left
Astounded at the behavior this guy who a few months' back was telling me about all the folks that got fired, one specific about a manager that was sleeping with the cart boy, that ran around with his paints down, in which got fired and that he was glade the company needs a black manager like him because he has a corporate background
I called Sam's club to complain, no one has called me back, called Atlanta market manager Keith and left message with his secretary and no call back
About a week later, I got a call from a gentleman named Terrance called me and said they were revoking my membership and they would return my membership money after $290,later the manager they have named Keith was right they don't need my *** like me
Terrance told me my behavior got me removed, he then stated that it was sides to every story after I asked him if he listened to the audio, he said no, there was no need to I can a=only assume that he agrees Sam's club don't need *** like me

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***

I was at the Salisbury MD locationLast year I filed a complaint against them which they resolvedBut this time I want to compliment miss FrancisShe is a door greeterI've come to really like herShe speaks with me and my kidsWe always look for herAnd appresheative her kindness she has displayed