Sam's Club

I have been a member of Sam's Club since they opened day in Orlando, FL and had only a few problems over the yearsThe employees and their customer service for the most part listened and worked out or fixed the few problems I have ever had to keep me happyAfter all of these years, I had a couple of issues a month ago after buying $4,worth of furniture in day for my daughter as an early Christmas/Housewarming gift for their new houseEveryone I talked to at the club agrees with me (except the GM, who was too busy to listen to my problem) in that I was right in being upset but no one can make the decision to fix the problemSam's Customer Service line is a waste of time since they are just phone personnel that refer the issue/complaint back to the General Manager of the club where the problem startedNo one in the corporate office seems to care any longer about how customers/members are treated in the clubsIf the GM of the club handles a customer's problem in the wrong way, and you complain to Sam's, the complaint gets sent to the GM of that club and never gets resolvedToo bad, I have loved shopping at Sam's for years and have spent a lot of money there every year but their CUSTOMER SERVICE IS NON-EXISTENT! It appears everything is swept under the rug and they don't careThe problem gets sent to the GM of the club and he is the problemIf you rely on the wolf to watch over your chickens you are going to be without chickensI left my phone number with their customer service department times and no one ever called me backI cancelled my year membership and joined Costco

My name is Chakwela H., I'm filing a Revdex.com Complaint against Sam's Club at ***Today I went to Sam's Club in Akron, I let them know that I purchased a mini refrigerator a year ago and it's now blowing hot airAt that time I was giving great customer service because not only did the customer service rep search the computer for the receipt for me but she also assured me that I can exchange the itemI asked could someone else exchange it and she said yes as long as they have the receipt that she was given me I sent my daughter the copy of the receipt as well as a screen shot of my membership Id but when she got there she was turned away telling her the item wasn't even on the receipt, she couldn't exchange an item from that long ago and Kimberly in customer service kept saying over and over oh so it's blowing hot airI then called and spoke with the customer service rep Kimberly she again told me the item wasn't on the receipt so I told her I had the receipt in my hand and gave her the item as well as the item numberShe placed me on hold came back to the line and asked have I tried to call the manufacturer because this has been a long timeI told her no I have been a customer for many years and I spend a lot of money at Sam's club so anytime I have an item that breaks I come back to Sam's Club but Kimberly continued to be smart about it
I asked to speak with a manager, she placed me on hold came back to the line and said we could possibly work something out but you will need to be hereI am very upset because not only have I been a long time customer, but I spend a lot of money with this businessIf this item isn't working and I want to exchange it my daughter shouldn't have been turned away nor should I been on the phone with Kimberly going around and around with rude customer service which seemed as though she was taking it personalI am requesting that someone listen to the call and I will be sure to let all of the local business along with her friend at the local college that my daughter attends not to go to Sam's Club in Beavercreek

Hello, We would be happy to discuss our ad with Mr***. The tax free offer could not be combined with any of our other promos, but was available for items not already reduced or on sale.50% is off the comparative value the product can be found inother retailers.We can’t
address the specific group price without knowing whichgroup it is, but our store manager will contact Mr***.thank you

The order the customer is referring to is from and out of any in home service warranties. Please find attached the service files and color photos from the extended warranty claim by Uniters 2016. We would like to remind the customer that if they do
not use the warranty plan for an approved claim- after five years they may use the amount that they spent to purchase the warranty, on a purchase at any of our Haynes stores. On order *** August they spent $319.99. Their warranty is still in place at this time- should they wish to file another claim. Warranty information may be obtained on line.thank you

I have been a satisfied customer of Sam's club, in store, for the most part, but when I thought to try online pickup order, I thought it would work out greatEspecially being I work in retail myself, I had ordered a cologne for pickup and it had charged my account and sent me my confirmation, so far so good, while I was en route to pick up my order, since I had filed a time of when I wanted to pick it up between 10-11, I chose to be there as soon as I couldAs I was driving I received a message that my order was cancelled, I decided to call the store as I was on the way to find out why it was cancelledI call, tell the operator why I was calling and she goes to transfer me to whomever was in charge of pickup ordersAs I'm driving to the store I'm waiting for someone to answer, I get there, minutes later, still on the phone, explain I have been on the phone waiting the whole time, look at their phone board and see the is only call on hold, which was mine, especially since when I hung up the light for it turned off, then they told me to meet the person in charge of order pickup at the pickup register, so I go over, don't have to wait long, she arrives I tell her the issue and I asked why it was cancelled being it was a product that want popular and it didn't make sense for it to be flying off the shelfWe walk to the item to find there are two in stockMind you I have already paid for this item online, then I buy it in store, being it is a Christmas giftAll the while I have tried to be understanding because my place of work does online orders and I have worked that department in my store as well and sometimes we just cannot find what someone has orderedBut that day was not the case, now I asked when the money should go back into my account since the order was cancelled, they said it should only take about days, I made the order Saturday night, pickup Sunday morning, today is now Thursday and I have called their corporate office asking when my funds are supposed to go back in and they tell me they haven't charged anything and that my bank is the one that is supposed to release my funds, I have had an issue in the past before trying to find out who is supposed to release funds and my bank told me it is the company's responsibility that I order from to release the funds they have no control over getting my funds back into my account and that I would have to contact the company that charged me, a lady named yessica told me there was no money taken from me and that I have to wait for my bank to give me my money back, I am getting very irritated now and curse a little, being I feel she is treating me like I am stupidThe money says pending and says pending for Sam's online Bentonville ARI know I am not stupid and they are trying to give me the run around for my funds back and I don't appreciate being treated like I am stupid or that I haven't tried other avenues to solve this issue, some people live paycheck to paycheck and I was trying to do something nice for my significant other,I just didn't realize it would have me broke, I have $in my account and the amount that is supposed to be returned to me is $maybe others have time to wait for their money to return but I have had patience long enough it would only be fair for companies to treat their customers like they matter instead of like a paycheckValue your job treat others respectfully, realize these are hard times and there are people that truly struggle but are trying to have at least a small Christmas for their families

Hello, We currently have an open service ticket for this customer. Initially, the customer called in requesting we allow a return on the chair because it is too large for the room. We do not allow returns due to preference. The customer asked to speak to a
manager about a return stating that we should make an exception because his daughter was in *** and because the chair it too large for them. The customer also said there seemed to be a problem with the back cushion, so we should take it back because of that.A manager did speak with the customer and explained that we don't allow returns or exchanges due to size or customer preference, however we do service what we sell on most items. We did request photos. The chair appears standard, but we sent a technician out to the home anyway. The customer told the technician that they were unhappy with the back of the chair and the front of the back cushion. The technician did make adjustments to the back cushion to please the customer, however the condition of the cushion is standard and the chair looks like our floor model. Please see photos attached. The first photo is from the day of delivery. The second photo is a photo of our floor sample, taken today. The photos after that are the chair in the customer's home.After the technician visit, the customer reported that the seat cushion is sagging. We asked for photos. The seat cushion looks standard with wear and tear, however, the photos were sent to the vendor with a request to send the foam core and we would replace the core for the customer. The vendor has agreed to send the core directly to the customer. As of today they have given an ETA of Dec 11th, 2016.As soon as the customer has the core, we will send out our technician to install it in the chair, however, the new core will wear as any foam core cushion will do. The cushion will be depressed after someone has been sitting in the chair. This is normal.Thank you

Thank you so much,My husband has just had a heart attach, so I don't have time to follow this through the, knowing there will be no response from the furniture store.So thank you so much...you can close this file, I'll live with my junkie furniture..Haynes furniture is a bad store...Their description of my complaints are too funny.Thank you,*** ***

Ordered "Fletcher7PcSetCounterHeightWhite" on April 8, Was supposed to be delivered by May Never heard from anyone - contacted Sams and MXD on May 5th (hours spent on phone between companies)MXD scheduled delivery for that weekNever showed upCalled MXD and Sams again to find out what was going on (another hours on the phone)Found out MXD couldn't find one of the packages - apparently there were 4, they said they only received - but have no way of telling where the other package is or if they ever even got it from SamsWaited a week - didn't hear from anyoneCalled Sams and MXD again - they said they would deliver the packages that they had, scheduled for May May MXD calls and says they can't deliver because now all the packages are missing(Another hour on the phone)Next day, call Sams and MXD, (another hours)MXD claims to have now found all the packages and schedules delivery for Saturday May 11:30am -1:30pmMay MXD calls, tells me the product doesn't meet their safety inspection because they say Sams Club sent the wrong size screws and the chairs don't go together properlyI told them to delivery anyway - and I would buy the screwsThey finally agreedSaturday morning, May MXD calls and says they will be late and not sure what time(Entire Saturday wasted, have already taken off work days for scheduled deliveries that never showed up)In the afternoon a truck comes and delivers a tableNo chairsA completely different tableA brown wood, regular height table - not a different color of the same table - a completely different size in all directions, totally different table(I stress that because your customer service keeps minimizing the problem by suggesting it was just a simple accident picking the wrong color of the same table - no it's nowhere even close to the table I ordered, not in style, shape, size, etc.) The delivery guys tell me, they're leaving the table - I can call Sams Club if it's not right - and try to convince me that I'll like this table betterThey leave, without taking the tableA few hours later another truck shows up - with the chairs for the original table I orderedI took a look and they were the right chairs, but they wouldn't be able to be put together until Sams sent the proper hardware - At this point, I had them take the table out of my house, and take everything backI called Sams club (another hour on the phone)Nobody, apologizes, nobody cares at all how this much stress this has caused me and my family over the last monthNobody cares that we're eating our meals on the floor in our new house because we don't have a table!l And can't buy a different one because my money has been held up on this for days!!! Customer service tells me they can ship another one but can't give me any kind of ETA, so they'd rather just give me a refundWhatever that meansFineAt this point I can't deal with this one more minuteI'll buy the same table and chairs somewhere elseI should have to begin with!!! So the refund they offer, they say can't go through until MXD returns the merchandise to SamsAre you kidding me!!?!? MXD is incompetent, unprofessional, and in no hurry to get this back to Sams, believe meMonday, May - another TWO HOURS on the phone trying to get somebody to get my refund processed without having to wait for the shipment to be returnedWHAT A NIGHTMARE!!!!!!!! I ordered a lot of new furniture recently when we bought a house - from Target, Walmart, Home Depot, other online vendors, etcand had zero problems - but this experience dealing with Sams Club and your vendor MXD - has literally been the worst online ordering experience of my lifeI am extremely disappointed that a club I PAY to be a member of would treat it's members this wayWHAT A SHAME!!!!

I have always purchased my tires through Sam's Club and I have never had a problem until nowThis time my tires were bought at Sam's Club in *** in December of In February my son and I decided to take a short trip to Nashville (hour trip)Once we make it to Nashville just about to exit off of the highway we hear a loud noiseWe thought we had a flat tireWe get to our destination driving really slowWe check the tirflatSo I ask my brother in-law to check it out because we have to get back on the roadMy brother in-law, nephew and my two sons go up the street on a busy highway and the whole front wheel on the passenger side detaches where it wasn't torqueAll my lug nuts had broken offWe went to Sam's Club to file a claimThe gentleman put the info in but had trouble getting info into computerSo he had to enter the information about three timesThe claims examiner called from Claims Management IncorporationMrL.asked me a small amount of questions, said he would call me back in a couple of days but never didSo I called the company for over a monthI got in contact with his manager and was told Mr Lput me down for non paymentThe manager said because my vehicle was driven over 3,miles that ended the caseMrLlied to me saying he would call me back in a couple of days for proofHe never asked for any type of proofThis is no way to do businessI will never do business in the future with Sam's Club

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The $was taken off because the couch was delayed by several weeks and was offered PRIOR to any issues with the tableI would not accept delivery of the couch until Haynes sent me an email stating this, as I knew they were trying to have it cover the table and couch.The table itself may cost $199, but my entire purchase was approximately $After the couch was delayed, $was offered for the inconvenienceThen, my table that was in stock when I purchased it, was sold and given to another customerI was told it would be about daysSince then, I received a phone call from my sales lady saying the table would be in by August 12th (which would have been close to days) and she would call me then to set up deliveryI called twice and left messages for her to call me and have also called and left a message for the manager to call me backI still have not heard anything from anyone.As far as the offer to accept a floor model, this is unacceptableFloor models are typically reduced by 50% or more, as they are often scratched and have been on displayI told them I would consider it if I was getting a discountI will not pay full price for a piece of furniture that is not new
Regards,
*** ***

Our ADV low price promise states that if the same merchandise goes on sale within days from the date of purchase (lower price, but must have the same delivery and financial terms as the original sale if delivery/financed.) It must be the same: Same style and
color, same vendor. Special orders do not quality for stock merchandise advertising allowances, because they are customer orders. I apologize for any misunderstanding or miscommunication. The Store Manager and the Director of Stores have been sent this complaint and the Store Manager shall respond by phone to the customer this week.thank you

I had my credit limit decreased from $2,to $1,while I had a $1,balanceThey lowered the limit, reported to the credit bureau and sent me a letter all in the same dayMy issue is that if you do all this in one day with no reason, how do you give a person a chance to rectify this? How does the letter being sent the same day that you do all of this help at all? It's obviously to late to do anything if you send the letter the same day that you lower the credit limit and report it to the credit bureausThis all happened while I am in the middle of closing on a house and am having my credit pulledI can't think of anything more detrimental to a person than this

I had an issue with Sams Customer service I had an upgrade and changed my mind back to a downgrade which resulted in a refund of This never happenedAfter several complaints Sanika offered a gift certificate that never happenedI finally went to your West rd fm store seeking restitutionTalked to Jared and Carmelia and was treated poorlyThey finally gave me the refund and Gift certificateThe experience has been horribleI have never been treated so poorly over such a small amount on moneyIt could have been avoided with just a small amount of customer compassion

One of our managers did call this customer, and apologized for any inconvenience. A ticket was already in the system for a replacement. It was scheduled, and according to our delivery manifest it appears that the order is complete. That same manager
has a note in the order to follow up again on Friday.thank you

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]Although our initial inquiry was about the size of the chair, that has nothing to do with the issue we are dealing with nowWe had resigned ourselves to keeping the chair, but within days of the delivery of the chair, the back was sagging so that large pieces of fabric were bunched at the bottom of the back of the chairThis is not what the chair looked like in the storeThat was initially corrected when the technician put almost an entire bag of stuffing in the back, but that is already sagging againThe foam cushion began sagging shortly after thatWe have furniture that is years old that looks better than this chair, which we have had for only three monthsI'm attaching current pictures that show some of the problem, but we have more, including the original ones from only a few days after the purchaseDecember is another days away--more than the days you suggest as appropriate, and that does not include the time to get a technician here, which previously took several weeksWe expect a speedier response, and no implications that what we are asking is inappropriateThank you.
Regards,
*** ***

We regret that Mrs*** is distressed about the mechanism on her recliner. As consumers we can all identify with the frustration that results when a mechanical part breaks. The manufacturer of the grouping purchased by our customer has provided a replacement mechanism
and will underwrite the cost of installation by a factory trained service technician to restore the recliner to manufacturer standardIn fact, shipping records indicate the part was delivered to Mrs*** on March 6. We have contacted her and provided a tentative date for serviceWe requested that she return our call to confirm that this is a convenient date
Customer Service is here to facilitate the vendor's warranty and act as our customer's advocateIt is distressing for us to be advised that a customer has contacted us but has not received a responseOur telephone system records all incoming and outgoing callsThere were no calls placed to Customer Service on March or on March from Mrs***'s telephone number
Haynes Furniture services what it sells. It is not possible to authorize a return of Mrs***'s for a refund

The sofa is an imported product that arrives by shipRegrettably, delays occur which are beyond our company's controlWe are committed to delivering Mr*** sofa to him as soon as it arrives in our warehouse and we have also requested that the sale associate promptly communicate any
updates to him

Hello, We believe this has already been addressedThis customer posted a complaint on ***, and customer service worked on the complaint. (It was the first time Customer Service had seen this complaint, as the customer had been working only with the sales person.)At the time the customer
placed the order, we did advertise this group with slip covers. It comes already dressed in slipcovers over bare upholsteryApparently the sales person did not understand that the promotion we ran at the time included the additional slipcovers in a different color. (Normally they are an extra purchase.) Customer Service has ordered the additional slipcovers to be included with the package price of the group, and this should resolve the complaint.Thank You

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***

At the time of the customer's scheduled delivery of a sofa and recliner in March, we discovered that all recliners in our inventory had production issuesWe delivered the sofa and refunded the delivery fee to compensate the customer for her inconvenienceIt was assumed that we would be able to
deliver the recliner when the next shipment of recliners arrived at the beginning of May; however, the manufacturer has notified us that their production issues have not been resolvedWe are concerned that the delay will be considerable because this merchandise is imported. We have spoken with the customer to offer a reselection to different merchandise or a full refund. She has chosen to return the sofa for a refundWe will contact her to schedule a pick up of the sofa to resolve the complaint