Sam's Club

I recently purchased a smart television from my local Sam's Club ..the TV had a grey stop down the center of television obstructing clear view of low light shows so I returned due to television defect..I then purchased a new one under the warranty I purchased with the television..I was notified by someone that they thought they had purchased a television that I may have returned to my local Sam's club...by verifying the information they were giving me about the television it was in fact the television I had purchased..number one all my information and accounts I had set up on the television was available to them as soon as they plugged in the television and turned it on, including the numbers of my credit cardI immediately called Sam's Club and spoke to a manager who had informed me that they were not allowed to resell a smart television because it is just like a computer and stores all your informationI was told I would receive a call within hours..I had to call again after no call..the people who purchased my television were told it was on clearance due to b a floor model and only had hours to return if there was a problem...after I called back again to speak to a different manager about the situation she was extremely rude and would not give me any other information as to someone to contact higher up than a store managerthis is a very serious matter regarding my personal information and identity !!! Along with being an illegal action by Sam's Club to resell this merchandise..if it wouldn't of been a sheer coincidence that the people that repurchased knew who I was this could of turned into a far worse situation for meA single mother of two can't afford to loose anything that would compromise the future of being an independent sole provider and potentially being involved in identify theft

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
It is Haynes Furniture's statement that I was provided free delivery due to the delay That is untrue, I was given free delivery because it was a veteran's day promotion/sale going on at the time of purchase Haynes also stated that the order was cancelled by me That is also untrue I spoke with Claret in the business office and she offered to provide me a refund for my order but I specifically said that was NOT what I wanted My order was then cancelled by someone at the store without my knowledge or approval The solution to reorder once the shipment arrives is ridiculous as to then my order would be behind the other people waiting for their table Where was I in line before the cancellation? I have no kitchen table in my home as I write this due to misinformation or out right lies as to the delivery date There is no way that I can wait another to months.Regards,
*** ***

WENT INTO THE SAMS CLUB IN PINEVILLE NC SOLELY TO GET MY TIRES ROTATED AN ON COMPLETION WHEN THEY WENT TO DRIVE MY CAR OUT OF THE BAY THE INCOMPETENT WORKER USED A CHEVY KEY IN MY BUICKS IGNITION AN BROKE ITTHEY HAD MY CAR TOWED TO MY MECHANIC LIKE THEY WERE GONNA HAVE IT FIXED AN THEY HAVE DENIED MY CLAIM BEFORE THEY HAVE FOUND OUT WHAT REALLY HAPPENED TO THE CARTHE MANAGER WAS SO RUDE AN THE CLAIMS ADJUSTER HUNG UP ON ME IN MID SENTENCESO I'M TAKING THEM TO SMALL CLAIMS COURT TO RESOLVE THIS MATTER

Ordered flowers for my daughter's wedding; flowers didn't come, contacted samsclub.com and they said the flowers were unavailable - but they did not notify me I was assured a "refund" of my order charge, but did not receive the ordered flowers at all After one hour attempts, speaking to several customer service people and two supervisors I have not yet received my refund The person always promises to call back with information and they never do DO NOT ORDER FLOWERS FROM SAMScom unless you want your wedding ruined :( and unless you want to hold for a minimum of minutes and still have no resolution

Hello, I am sorry to hear there was confusion on the purchase *** and the advertising of our sale prices. I did have the sale reviewed, and the order DOES qualify for the advertised prices. After applying the discounts, the refund or credit back to *** ***
would be $plus tax. This information has been sent to the store manager at store Haynes in Richmond, *** ***. If the order is financed, the credit should appear on the finance account. A note has also been entered into the ticket in case there are any questions.thank you

ONLINE ORDER AND DELIVERY WAS A MISERABLE EXPERIENCECUSTOMER SERVICE REPS AND SUPERVISORS WERE NOT INTERESTED IN HELPING ONLINE CUSTOMER SUPPORT REPS REFUSED TO WORK WITH LOCAL STORE MANAGER TRYING TO ASSIST ME
CONFIRMED DELIVERY DATE PRIOR TO PLACING ORDERSAMSCLUB.COM DID NOT HONOR DATES AND DO NOT CARE WHEN AND IF ITEMS ARE RECEIVED
RECEIVED A SURVEY FROM SAMCLUB.COM ABOUT MY EXPERIENCEI DO NOT EXPECT A RESPONSETHE IMPRESSION I'VE RECEIVED THUS FAR IS LACK OF CUSTOMER SERVICE; THEY ARE JUST ANOTHER LARGE COMPANY THAT DOES NOT CARE ABOUT CUSTOMERS

Mrs*** spoke with our carpet manager on 2/20/regarding issues with seam separation in the master bedroom doorway of her homeThe carpet was purchased and installed in January 2016. The carpet installer contacted her on 2/21/and scheduled a service call for 2/22/at
9:00amPhotographs taken by the installer indicated that the damage to the carpet was caused by the dog, not by a defect in the productCustomer still insists that there are other areas of concern so our manager is contacting her to schedule an appointment for the manufacturer's representative to make an inspection

On April 29th I visited the Kemper Commons Circle location to purchase some items for my bossI've never been to a Sam's club before, so I was unaware that you had to show your membership card when you first walk inSince I didn't do this, I received major attitude and nasty looks from the woman at the doorI was looking around for paper towel and toilet paper dispensers and was unable to locate themI went up to a lady who seemed to be part of management(dressed in a professional outfit instead of uniform) to ask where I could find theseShe told me that they do not keep them in stockI called my boss to let him know and he was able to direct me to where they were in the store very easilyIf you're a part of management, you should know what you're talking about and be more willing to help your customersI go to the checkout line to pay for my items and I had the rudest cashierI had of each item so I only took one out, they were decently heavyShe proceeds to take them all out of the cart ignoring my effort to make it easier for the both of usI didn't even receive a, "Hello" or "Have a nice day" from herShe didn't strike up any conversation and seemed to just be bothered by the customers trying to check outAgain, I've never been to Sam's club, so when I left I just walked straight out the door, not knowing they needed to check my receiptI was rudely yelled for and I received a nasty look and attitude from the man at the doorI will NEVER go to any Sam's club again, especially not this oneOne of the rudest and clueless staff's I have ever come in contact withTerrible customer service

This is an open service file. Rep *** has been in contact with our customer, and the customer is aware that we are working with the vendor. We are working the claim with the goal of obtaining an Return Authorization.We are not able to replace the bedding unless we
have a return authorization.thank you

Ms*** indicated to Revdex.com that she was accepting the offer to have the two bar stools replaced

Our service technician did find an issue with the connector which binds the armless recliner to the wedge on MsThornton's sectional. The connector did not reach the bottom of the track and the wedge leg was not touching the floorSometimes all that is needed is for an adult to sit down
on the piece so that the weight of the sitter pushes the connector into the track. It has to be someone who weighs at least lbs. Mr*** most sincerely was not making any comments about our customer's weight. It was an attempt to see if this action would correct the problem. Unfortunately, it did not. We contacted MsThornton to advise her that we would exchange the piece but we had to leave a voice message for herA customer service representative will attempt to follow up with her tomorrow and schedule a convenient time to complete the exchange

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
For reasons stated in the original complaint its clear that they are not offering anything that resolves the issueI filed a claim with the warranty service sold by the store and yet it is not being honored Thanks for the assistance,
Best Regards,
*** ***

We regret that some merchandise on MsJ*** order was delayedOur manufacturer is overseas and while we trust that the estimated arrival dates provided to us are accurate, sometimes delays are inevitable though very unwelcomeWe have been advised that the bed is scheduled to be in our
warehouse by 11/15/As soon as it arrives, we will contact MsJ*** to schedule a convenient delivery date.
MsJ*** contacted our Customer Service Department to express concern about a the finishes on a dresser drawer and on a mirror. A technician was sent to inspect and restore the pieces. Our customer refused to permit him to restore the dresser drawer so we ordered a replacement drawer; however, the frame on the mirror was not defectiveThe manufacturer adds distress marks and that is what the customer assumed were flaws in the finish. The technician darkened the distress marksWe will not be exchanging the mirror. Customer Service is contacting MsJ*** to schedule an appointment for the technician to bring the replacement dresser drawer
We appreciate our customers and apologize for the inconvenience we have caused her

There is some misunderstanding. The customer was offered to pick out something else, OR, get a refund by returning the merchandise. The set (table and chairs and a dinning server) with tax is $***, including delivery. If the customer wanted to
return individual items, they are priced as follows: table ***, side chair $*** each, arm chair $*** and the server $***, plus tax and a portion of the delivery fee. If the entire set were to be returned, the total refund would be the amount showing on the sales ticket $***. We certainly can not give money back without return of the goods. The table did not even retail at ***.**, so we certainly would not be able to give the customer more than the value of that table.Our offer still stands. If the customer would like to reselect, we will extend the offer for two more weeks., If the customer would like to return the set, we can also do that for the refund amount above.The customer was quoted a return price for the table and chairs only. The table and chairs are $*** plus tax and delivery, aprox $***. Again, we can not refund the amount of the table and chairs without the return of them. In turn, we would send them back to the vendor for our refund.thank you

We have apologized for the merchandise being on arrival. The table is still on arrival and the customer was offered to take a floor sample, or reselect on the table, or cancel the table. It is a $end table. The customer demanded $off the
order. However the customer was offered $credit, which has been applied to her account. We are expecting the table order to arrive very shortly. The business office has a copy of the order, and will be checking it daily and will contact the customer as soon as the table is in stock again. Thank you

I ordered a TV online Order number: *** and paid for it 8/7/it took too long to get here and I refused it sending it backI am still waiting for a refund as of 9/3/Here is a timeline of this debacle
8/7/purchase to arrive by 8/13/I kept checking the shipping number and Fed Ex didn't show any reference to it
On 8/15/I called to cancel the order, I was told to call back in two days and report a lost shipment, I pointed out the TV never made it out of their warehouse as only a shipping label was created and Fed Ex never picked it up
8/16/I received a notice from Fed Ex that the TV was picked up 8/15/at 8:00pm and was on the way
Sams Club shipped it after I called and brought it to their attention (and told them I didn't want it)
8/19/I had bought another TV already so I refused delivery and it was sent back to Sams Club and arrived 08/22/10:AM Signed for By: ***
I called on 8/22/requesting a refundIt was OKed and I was told 3-days, I thought that was a but long with computers and banks being tied together
Not having received my refund on 8/28/I called again and was told "that's strange it should have gone thru"
She assured me she would hurry it along and I would have it in (Yes you guessed it 3-days)
9/2/I received and email stating my refund had been made (this is days after they received the TV back new unopened never even received by me)
9/3/I still don't have a refund to my American Express cardI called and talked to a supervisor "MsJ."
She was not sympathetic to my situation (she may have more money than I do and it wouldn't bother her) in a monotone she kept coming back on the line and saying "Mr SI'm still checking" that call lasted min
I was told the refund was madeAmerican Express does not show the refund as of today 9/3/
I have wasted my time and have been upset with this whole situation, I shouldn't be forced to make call after call to get a refund for something they failed to ship in a timely manner

While attempting to simply return an item to the Sam's Club located in Ferguson in late 2014, MO, I was wrongfully subjected to action by the Ferguson Missouri Police force at the hands of a Sam's Club manager, Joshua M Later, *** claimed the call was due to me swearing and physically threatening staff, which secret audio recording taken by me proved false Never once have I been offered an apology or remuneration, even though Sam's Club upper-managers Michael Rand Dory acknowledged *** testimony was after reviewing security footage of the event -- a conversation which I also secretly recorded
Regional manager Dory, instead only offered that the "staff was really scared" due to the events surrounding Michael Brown's death I find this explanation insufficient and discriminatory
Although Sam's Club dropped charges, never once has any official there apologized for my treatment or the slander In fact, Sam's Club attorney Myra Mliterally laughed at me when I requested compensation and mockingly offered me a $gift card Walmart and Sam's Club have rightly earned their reputation as a soulless conglomerate that wrecks lives I recommend that all persons who may inspire "fear" in Sam's Club & Walmart personnel find another organization to do business with (e.g., Target) -- one that treats you as valued human beings instead of coercing you with violent municipal police forces They will surely justify it by citing the "fear" you inspire

Hello, We are very sorry to hear that Mr*** wishes to cancel hisorder. Most of the casegoods today, and some of the upholsteryproduct, comes "knocked down" or unassembled. This is done for a couple of reasons, 1) it cuts down on
theprice. and 2) a lot of customers pick up merchandise and do nothave a truck, OR, because the merchandise is not assembled, they canopen the packages or boxes while the product is in the back of their vehicleand take the furniture into the home piece by piece, and actually be able tofit the merchandise through doors or upstairs or get it where ever they wantthe furniture to be. If the furniture were already built, it would be difficult to handle, andin many cases, too heavy. We do have some items that do not knockdown or come apart at all, and most of the time our customers will purchasedelivery for that type of product.Many of our customers will ask how the furniture comes packaged or if it isassembled so they know what they need when they go to customer pick up, andthey can figure out if the product will fit.In the terms & conditions portion of the ticket, we do have asection that pertains to customer pickup, and it states:MOST ITEMS WILL BE PROVIDED TO YOU IN THE FACTORY CARTON AND REQUIREASSEMBLY. SHOULD ASSEMBLY BE REQUIRED YOU WILL BE RESPONSIBLE FORASSEMBLING THE PRODUCT.I will attach a copy of the terms and conditions to this file as well as one part of the ticket.I will have a *** or *** contact Mr*** to find out if he wouldlike to purchase delivery for the chairs, which would include assembly orif he prefers, he may schedule a day to go to customer pick up to getthem. If he would like to cancel the chair portion of theticket that has not yet been picked up, he may do that. The table may not be return, as Mr*** has had that product since 5/14/15. Our return policy is also located in the terms and conditions.thank you

I have purchased several items on line and through the Sam's Club auction siteOn more then one occasion I have been sent a cheaper version of the product that I had purchasedWith the most recent episode I asked for an explanation as to why this happened and was reassured that someone would be calling me to discuss thisAll I received was a return address label via e-mail with no explanationI have spoken to four different individuals about this matter (me calling them) with the same results-someone will be contacting youThe last conversation was with a supervisor, Crystal, who was no help, offered no explanation, stating she had to check with the warehouse to find out what happenedThis has happened with a memory foam mattress top, a multiple phone system, computers, as much as I can rememberI voiced my concern about the "bait and switch" tactics of the auction siteThey are happy to refund your money if you go through the bother of contacting them, printing out a return label, and packaging up and sending the product backThis does nothing to address the time spent dealing with the return, nor does it address the poor quality customer service by not providing the correct product to begin withI have felt that I have gotten the run around from Sam'sI feel that there answer to this problem has been we can refund your purchaseI feel that this is probably happening to other individuals and that Sam's club has a problem with there auction site and quality control or it is purposely being done to increase profitsIf you don't catch it or if you don't want to go through the hassles of a return then you will settle for the cheaper productAll I was asking for was an explanation and for the products that I purchased to be sentThey were unable to provide neither

Dear *** ***:When Customer contacted me in regards to the problem described in the letter, he explained that right after he assembled the bike, he wanted to use it, but both of the pedals came offHe did mention that once the pedals came off, he noticed the threads on both, the crank
arms and pedals were damaged and requested replacement parts from us.There are only to causes for the pedals to come off the crank arms, one has to do with an installation error and the other one has to do with lack of maintenance.During installation, if assembler installs the pedals in an angle, he will notice they feel a little tight and if he continues the threads of the crank arms and pedals will get damageThis will cause a problem immediately after the installation.With the time and use, the pedals will get loose, so as part of the maintenance process, we recommend inspecting the pedals periodically to ensure they are tightIf the bike is used while the pedals are loose, the threads on both, pedals and crank arms will get damaged and pedals will come out.| explained customer that our warranty covers manufactory defects only and not consequential damages, based on the description of the problem, this was related to installation error which we don't cover under our warranty policy.Attached is a copy of our warranty schedule for reference.If you have any questions don't hesitate to call me or email me back.Sincerely,*** *** Product Support Manager Hoist Fitness Systems *** *** *** ***
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