Sam's Club

I returned my ring 3/15/i was told it needed to be authenticated so that my refund could be approvedI spoke with Marianela who is a senior agent there and she said my refund should of been finalized since 4/25/She said I apologize I don't know where your money is at and what happenedTwice I was told my ticket had been closed but no one knew whyEmails and me writing down who I spoke with every time did not helpI told them even before they had received my ring that the account that was used to purchase the ring had been closed almost years agoI had one woman tell me to purchase a Sam's Club gift card and they would refund the money on the cardI literally have been calling everyday day or every weeks to be told something else every timeI get an attitude every time I ask to speak with a supervisorThe emails never include the person's last name or extension number so it's had to speak with the same personI just called again this morning and spoke with a MrsJwho was rude as wellSaid she could not get a hold of any of the people I have spoken to but would let them know to call me backIf I do not have a response by the end of today I will be contacting on your side our local news stationI even contacted the store manager at the local Sam's Club in Avondale Eddie Vand he never called to let me know if he was able to do anything about my refund and that was weeks ago

Hello, On the application that was signed at the time of purchase for finance, the $is described. I have *** the paragraph. thank you

Dear Revdex.com, We have an open service file for this guest. The store manager did offer to send a *** gift certificate, however, we do not see that a gift certificate was issued. It sounds like a coupon had been sent, possibly in error. We would be happy to issue a gift
certificate or apply it to the finance account. Unfortunately we cannot provide a *** credit. We will meet the request halfway, and issue a gift certificate or credit in the amount of ***, as a good neighbor gesture because we do value our customers.As far as the color of the sofa's, as the customer reported; they made the decision to keep the sofas, because they were the correct style but are black instead of chocolate brown. The GBS protection plan is fine regardless of the color, because we can confirm the product came from our shipment/P.O., and is in the correct style. It is also notated in the comments log of the original ticket.The damage on the sofa's is not "fraying" and is not a vendor defect, but rather damage from use or an accidental scuffing or picking/rubbing on the corners while using the sofas. This damage is not covered under the vendor warranty. We offered to assist the guest over a week ago, to file a claim with GBS. GBS is considering a claim, but asked that the customer submit photos showing the full front of the sofa in question. The customer has not yet submitted the requested photos and time is running out for filing a claim.Our service representative will be calling the customer again today to remind her that the GBS claim is pending.Please see the photos attached.thank you

We agree that the sofa and loveseat have been serviced multiple times and so we have been working with the manufacturer to find a resolution other than restoring with new partsThe manufacturer has authorized a return of the sofa and loveseat for a reselection of different itemsThe
consumer is aware of the decision

Sams has a special one day sale, and by mid day, sold out of many items on line Ordered item then through local store, to be picked up next day Guess what, sold out before they could get my item What are we dealing with KMART? Walmart has not ever been my favorite, but always HAD loved Sams
2nd, just as important, the quality of the product in the Joliet Il facility Bad grapefruit, watermelons, lemons that get moldy within a couple of days Totally unacceptable

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Since I purchased two of the same sofas and only one has the issue I do not want to keep the defective oneThe one in the store is defective alsoThe tech said he could not fix the sofa

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
I would like to respond to the complained I filed with Revdex.comThe Haynes furniture did give me the option to reselect after I filed this complaintWe were able to get a different sofa & love seat instead of sectionalThey did gave me the option of discounted restocking fee however, there was no price adjustmentI had to buy furniture (+ other stuff to make up the price difference) for the same amount. Thanks to Revdex.com.org for helping us thru this and I will call this complaint resolved. regards,**

*** purchased a memory foam mattress that was a special orderWe are given a timeframe for delivery to our warehouse by the manufacturerUsually the eta is accurate but, regrettably, on this occasion the product was delayedWe regret the frustration and inconvenience that the
delay caused our customerThe mattress arrived on *** * and our sales associate contacted the customer to advise her that it is ready for pick up at our Richmond warehouseShe was also contacted the same day by our business office to complete a refund for the order which she cancelled on *** *We are awaiting her response as to how she wishes to proceed

Hello, It is correct that we are out of stock on the table selected by this customer. It is unknown why our computer showed that we had a table in stock. It is a mistake. Unfortunately we do not have a concrete date. If we had such a date we would be glad to
give that to the customer.This was explained to the customer and the store team also approved a free delivery to the customer because of the delay.The customer service department does not handle orders that have not yet been delivered or picked up and this was explained to the customer and the customer was referred back to the store. The customer also requested to not wait for the on arrival shipment, and the store cancelled the order.There is an open purchase order for over of these tables, and perhaps the customer would like to place an order when they arriveAgain, we do not have a date for the arrival. We are very sorry the customer is not happy with this information thank you

Sirs,
A few weeks ago I purchased a package of computer paper from Walmart in Lansing Illinois, paid for by cash
Last Friday I received a UPS delivery from SamsClub that contained a package of computer paperThe invoice had my name and address but no chargeI am puzzled as to how or why I got the package, and how was my name and address was found in your data baseI never shopped at Samsclub and I am not a memberMy purchase from Walmart was the first time I had ever been to a Walmart store, Nor have I ever purchased anything from Walmart or Samsclub onlineAnd since I paid for my order at Walmart in cash and NOT a credit card, how did this order happen, that is my concern
On the invoice the order number is *** dated 08-04-
I simply want to know HOW Samsclub got my name and address, and why they sent me an item similar to one I purchased elsewhere!!!

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***
I was contacted by Haynes on Saturday, January 14. The resolution is to allow me to reselect furniture for the dollar amount in which I paid for the original furniture. They gave me days to select. I went into the store yesterday and due to the sale advertisement, they were extremely busy. The salesperson suggested that I come back Wednesday, January so that she can take her time with me. I will go to Haynes tomorrow and reselect furniture.Thank you for your assistance

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I understand the response that Haynes gave but that was not what was said to me and my wife while at the store buying the furnitureI have waited for Haynes' phone call but no one has called me yetI filed this complaint with you because I have tried to call the corporate office but every attempt I make I am told someone from the store will call me and they have not called at allThis store in Richmond is by far one of the worst encounters I've had with trying to resolve an issueIt's clear their staff doesn't know the policies of the business and their customer service doesn't care to make the situation right.
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

We are very sorry to hear that there is an issue with this purchase. Delivery is a service that is purchased at the time of the sale for $*** to local areas.I looked up this order, and I do find that there is an exchange ticket in the system and it is scheduled for
delivery. There is a notation that a reduced rate for delivery was offered at $***. There was also an offer made for a discount of $*** to keep the merchandise as is, but the customer declined. We also offer service, as described in our terms and conditions of the sale, but again the customer declined.It appears that the manager working with this guest did arrange for the delivery-and it is already scheduled. If the customer needs further assistance, they can call *** thank you

Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They used the words most under their terms and conditions and the word most when saying most people inquireThat does not state customer must assemble and would it not have been appropriate for my sales person to instruct me that you must pay an additional for us to assemble this item or you will have to pick up and assemble yourself. The newspaper article did not say assembly required, the purchase probably took an hour from the selection to the time to get my debit card information etcWould it not have been appropriate during that hour for someone to inquire if I wanted it delivered and assembled for an additional or maybe someone to say, Mr. *** are you aware that if you pick these items up you will have to assemble them yourselfNo, they were afraid that they would lose the sale, and they are correctI would not have made the purchase had someone made me aware of the conditionsThey relied on making the sale first and after getting paid I would then realize that I had to pay an additional I spent on a truck, gas, and miles and on a man to help me load and unload what I thought was an assembled dining setI have spent a lot of money at that store and just a few months prior about 3,on a sofa, chair and tables and did not have to assemble themI can see putting a grill together or a filing cabinet but a dining room set? I doubt if I assemble them I will find anyone that will sit on them, and I feel by being misled and renting the truck etc. I have paid for delivery and assembly.
[Provide details of why you are not satisfied with this resolution.]Regards*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

I won an auction from Sam's Club, and as usual they were unable to receive payment for the auction and sent me an email to contact them I have had the same problem paying for membership renewals also after doing some research I found out that my Sam's club credit card was not linked to my Sam's club account, so I entered the proper information and deleted all the other credit cards listed on my account, I then tried to call the number listed in the email and was immediately disconnected so I used their incident report form from the website to ask them to resubmit the charges After about minutes I got a reply that explained how to register and bid on an auction and my report was labelled resolved (the subject was clearly labeled "problems paying for auction" [Incident #***] The next day I called the number again, twice I had to explain that I wasn't canceling my bids, that I was trying to pay for my winning auction, and then finally I was asked to hold, after about minutes I got a dial tone I then called back and after going through all the prompts again I finally got a person and said I needed to pay for an action, I heard a click and immediately got the dial tone again I also have have a complaint about my membership benefits, if you go to your account page and try to renew your membership they try to sell you their plus membership for $100, I read through the benefits and decided to do it, the last item on the list clearly states you can have up to cards on your account some time ago I customer service and gave them the information to add my daughter to my account so she could go in there on her own and get a cardthey had no problem with this the next day my daughter drove hours to come down here and go to Sam's Club to get her membership card, she was told that I'm only allowed one family card and she would have to pay for her own membership, I then called the store and was also told I was only allowed one extra cardeven though the benefits of a plus membership is up to cards This company obviously has no concerns about how they treat people, and there's no way to contact them to try and resolve issues

I bought my son's favorite 5cheese Mac and Cheese, take and bake from Sam's Club on February 14, When I cooked it, it noticed that the texture was a little different, but dismissed itAfter eating a portion and suffering a severe tummy ache, I went to the boxI noticed that it had been sold after its sell by date of February 6, I promptly took the receipt and box back to the shopI was reimbursed, however, did not receive an apologyI thought that at the very least for the sake of customer service, I would receive an apologyDisappointingI need to be careful next time
The Sam's Club, I visited was on ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

We have three service orders that have been opened. Aprox 1 month after the delivery of the dual sofa and loveseat the customer called in to report that she did not like the quality and requested we do something about that.
This merchandise was special ordered and unfortunately we can not change the way the merchandise was made or change the material it is made from. We did send out one of our service technicians who reported that the seat seams were not perfectly even, and he adjusted the material. Service closed.Aprox months later the customer called in to report she was unhappy with the firmness of the seats. We again sent out a technician. The technician reported that the seats were within factory standard and wear but the customer was not happy with them, so he requested a part order for all the seat cores for the reclining sofa and they were installed. The customer said she was still not happy with the quality and not happy about pilling on the fabric from wear. Our Service Department Manager reviewed the reports and photos, and did speak with the customer. Wear and tear and pilling are not vendor defects.One month later the customer called again, saying she did not like the quality and not happy about pilling. A Service order was opened Customer Service sent a report to the vendor requesting approval for exchange or return., and the vendor approved a return for reselect. The ticket number is *** and the customer was made aware.The ticket is still open, and we are waiting for the customer to come to the store to reselect.thank you

Gift Card Hacked - Sam's Club Richmond, Virginia White Oaks Where this location has the gift card rack is a prime spot for hackers, due to the fact I purchased Darden's Gift Card 12-22-as a gift for my Pastor only to learn that one of the card has been used on 12-26-and not by my Pastor but by someone After seeing the news report on Channel I recognized what had happened I contacted Darden (1-5-17) to let them know that they might want to contact your company about where they have the cards located I did talked the manager at the Sam's Club on 1-4-regarding this matter and she recommended that I called Darden Now I know its not a Darden problem but Sam's Club problem because of the location of all the gift cardsPlease contact your store in Richmond, VA asked to relocate the display to a safe location I will be contacting Channel and let them know that Sam's Club is another location where gift cards are not I the secure location