Safe Home Security

This is the worst company to deal with Mother got sick and we no longer use the system at the house where she lives They refused to cancel my account even though I fulfilled the original year contract years ago (paid but did not use the service for years) They never sent any correspondence to new address and sent negative report to credit bureau There methods are a scam

To Whom it May Concern, Mr [redacted] and a representative came to an agreement in September of An erroneous charge was entered onto the ***'s account which took away from the credits that were put on the accountSince this complaint was made, Mr [redacted] and myself have spoken and resolved all issuesAll credit's have been put on the account as requested and the customer is happy with the outcomePlease close this complaint as resolvedRespectfully, Colin [redacted] Corporate Account Manager

I have contacted [redacted] and left a voicemail on her phone so I called her husband where he forwarded me the cancellation emailThe account was submitted to be closedGreg M ###-###-#### [redacted] ***

DO NOT USE: This company is full of employees who are not qualified. The techs can't fix my alarm system, customer service doesn't know when the techs will be able to come out, and management promises responses and the leaves you hanging for 4 weeks! They will refuse refunds, even though you have no working service. They are a joke. I threatened legal action and got out of my contract. Use a qualified company people!

A rude costumer rep help me decide to cancel my services with this company I wrote a cancellation letter and sent it the next day I called a week later to confirm they received my letter Left message in their billing department No answer back I left message in other department trying to connect with billing No call back Now it's two weeks Four days after my rude experience and my complaint filled, my debit card was compromised in New York Not to far from Connecticut To coincidental....how do I avoid them sending me to the collection agency Cause my bank stopped the fraudulent charges and stopped my debit card from being used from anyone including me I want to file add my complaint!!!!!

[redacted] called into our office and wanted to cancel his service because he felt his rate was too high and he was offered a lower rate and three months free in which he accepted because he was satisfied with our service After the three day rescission period the customer called in to cancel again because he had an alarm event where he had a unpleasant experience with the monitoring company [redacted] because he felt they were rude and when he called into our office and our primary monitoring center [redacted] who answers our calls when our office is closed did not have the customer in their records but they do have access to our system database to assist the customer In conclusion, the contract stands We have no intention of releasing the customer from the contract The customer has always been monitored, was provided a lower rate, was provided three free months, an extra month for inconvenience with the monitoring center and in addition, if it would make the customer feel more comfortable, we will send a technician to his home at no charge where we can switch his monitoring center to [redacted] We request this complaint to be closed Greg M ###-###-#### ext ***

To Whom It May Concern, We have reached out to this customer twice via phone and left messageWe have received no contact back This customer's account is closedNo further obligation is requiredThe bill the customer received was sent out prior to the cancellation being finalizedThe customer can disregard that bill Sincerely, Colin W [redacted] Corporate Account Manager Safe Home Security

I have had their service for three and half years Could not get anyone to come and work on it Went with another company and now safe home wants me to pay them dollars Do I need a lawyer to handle this?

SHS bills me every month for a service that doesn't work; I have refused to pay them until they fix itTwo weeks ago I agreed to make one monthly payment in return for a service tech coming to check everything outNo one has called or shown up to do the service work and fix the systemThey are getting cut off againI would gladly mail their equipment back in exchange for a cancelled contract

To Whom it May Concern, The company is willing to accept a payment of $to close [redacted] account A copy of her agreement and an invoice has been mailed per the customer's requestI ask if MsLieberman has any questions she contact's myself directly at [redacted] Sincerely, Colin W [redacted] Corporate Account Manager Safe Home Security

We have been unsuccessful trying to resolve system and billing problems with this company After several phone conversations with a person named Annie and also the resolution manager Sal, we will not (at this point) be paying anymore to this company and will most likely seek legal advise

To Whom It May Concern, MrWare has repeatedly attempted to abuse this platform for no reason whatsoeverIn June [redacted] made a complaint on this platform stating he was having trouble cancelling his account because he was instructed to send a cancellation letter and didn't feel he needed to Now, [redacted] wants Safe Home Security to give him our private installer codes so he can have another company take over his current alarm systemThese installer codes protect our customers from being victims of other companies fraudulently taking them over, that is the reason they are not freely given out As explained several times to [redacted] we will gladly send a tech to home to default the keypad if his new company is unable to default it themselvesThere is a $charge for thisThat will allow ** [redacted] *new company access to his keypad This is our final and only stance on this matter Sincerely, Colin W [redacted] Corporate Account Manager Safe Home Security

To Whom It May Concern, The customer is making claims that the Customer Service has been poor because the representatives informed him when his contract expired and [redacted] was not pleased with the answerThat is what led him to make this complaint We have attached a copy of [redacted] 's current monitoring agreement expiring July 25th, The customer's account is currently past due in the amount of $ If the customer is having an issue with his system, Safe Home Security would be more than willing to send a tech to the home to evaluate any problems once the past due balance has been brought currentWe have recently attempted to send a tech to the home but when our tech arrived [redacted] demanded he remove the systemThe tech was unable to assist [redacted] in anyway and left the home without being able to perform a system diagnostic because the customer did not allow him to do so Sincerely, Colin W***Corporate Account Manager Safe Home Security

To whom it may concern: It was brought to our attention that James [redacted] has filed a complaint against Safe Home Security Inc because he was having issues with his alarm system The customer had a scheduled appointment on 11/23/where the tech did not show He was then told that the time needed to be rescheduled for 11/25/and unfortunately the tech did not show again I spoke to the customer an apologized for the inconvenience and frustration he has experienced, especially during the holiday I have reached out to the technician and we have rescheduled the service appointment for 11/30/where I informed that I will follow up to ensure that it gets done I have also credited his account for three months for the inconvenience Greg M###-###-####

I have contacted Safe Home Security about 4-times to schedule a technitian to come to my homeThis is ridiculous.I've been paying for a service that they are not offering meIt takes them weeks to schedule a technitian and then their work windows don't work with my scheduleI asked their customer service staff to make a note for the technitian because the earliest that I can be home is 3pmThe technitian apparently never gets the message and comes to the house at 1pmThat has happened 2xI spoke with the representative after feeling stood up and they rescheduled me for Sat mormingWell today is Saturday and since I did not get a call from their technitian, I called their customer service lineNow the rep says that I was not scheduled in for todayWhat?! I've scheduled my day around themI tried to cancel but since I have a contract with them, I would have to pay over $1000sCan I cancel and not pay the cancelation fees since they are not holding their end of the contract? ThiCompany is terrible

The number I have for Safe Home Security is ###-###-####I spoke with Gary B [redacted] on several occasions, his extension is [redacted] The number to [redacted] Company is ###-###-####But every time I try to reach someone on the resolution department, no one ever answersI've left messages and they never call backThey owe me approximately $I can provide bank statements with proof of exactly how much they are supposed to refund me if need beThank you for helping me [redacted]

To Whom it May Concern, We will be closing the Broger's account per their request on April 30th, We ask that the Revdex.com close this complaint as resolved Sincerely, Colin W [redacted] Corporate Account Manager

We have been trying to get hold of customer regarding the buyout Gladysbell S [redacted] Payroll & Dealer Support Manager Safe Home Security Sebethe DrCromwell, CT###-###-#### ###-###-#### Credit Line mailto:[email protected] www.safehomesecurityinc.com

After-sales customer service is non-existant.
Left several phone msgs, text msgs, no repsonse to either.

Would not recommend this company to anyone due to their lack of customer service.