Safe Home Security

This company abuses and commits fraud on the elderly In my opinion this company violates the Fair Debt Collection Practices Act, commits wire fraud and abuses the elderly They harass those they violate repeatedly Would not recommend any dealings with this company

Complaint: [redacted] I am rejecting this response because: I'm not sure why I received this one twice, as I already replied to the exact same message earlier today. Sincerely, [redacted]

To Whom It May Concern, [redacted] followed the correct protocol to cancel their account with Safe Home SecurityDuring the cancellation process they paid a buyout to close out their accountWhile the buyout was being processed an automated bill went out in the mailThat bill is not due as the buyout and the automated bill crossed each other in the mailThe buyout that was paid closed the account in full The Humphrey's account is closed with a zero balance and no further action is required on their end Sincerely, Colin W [redacted] Corporate Account Manager Safe Home Security

Complaint: [redacted] I am rejecting this response because: The appointment to repair was made for December 4, 2015, but no one showed up for the repair nor did anyone call to cancel or re-scheduleWhen I called to find out why the tech failed to show up, the voicemails were not returned, It was then that I cancelled my contract with them Sincerely, [redacted]

The system is not working, and they can't fix itBut they continue to charge me, even though I canceled the service

Complaint: [redacted] I absolutely do not accept this responseThis is nothing more than a copy of the contract I signed when I acquired the home security serviceThere is zero explanation as to why NOBODY ever called or emailed back after months of exercising patience and exhausting every option I knew before turning to youEvery person I talked to promised to call me back after they did some research about me being able to break the contract due to military necessityI find it hard to believe that I am the first service member any of them have ever dealt withIt is a very simple question; will you let me out of my contract due to the needs of my country who deemed it necessary for me to move to a different geographic location to protect THEIR freedoms? This contract does not say if I can or cannot exit because of military ordersThe salesman said they deal with military all the time and it would be no problem as long as I could prove the Air Force made me relocateI have multiple issues that I am upset about regarding this companyThe highest of my priorities is to have Safe Home contact the credit agencies and repair my creditThe very first time I called in Aug after I moved, the agent said I could cancel my contract if it was done in writing and if I included a copy of my military ordersI did that twiceThe salesman in and the agent who answered in Aug said I can cancel, I had no reason to doubt the validity of their words or knowledgeThis is their area of expertise after all (I use that word lightly)I stopped payment after thatThis entire debacle could have been resolved/prevented if one person exercised the slightest bit of customer service skills and downright decency as a person by returning just one of my multiple messagesI want to know if they do not let me out because of military necessity to OUR country; why? I want an explanationIn years of active duty service I have never had an issue with any company, big or small about a mandatory government moveI have the money to pay if I owe them, but they never gave me an answer if I truly owe them or notTwo people that represent their company said I can cancelEveryone else said they'd call me backWhy should I be p***lized because their employees don't know their job well enough to answer that question correctly? I was reported delinquent when I was still waiting on an answerThe more I called, the more I waitedI needed a simple question answered before I gave them any more moneyI don't think that is unreasonable at allAs a consumer, I have lost total faith in their ability to meet my needs and feel that alone should be a lawful way to break our contractThe fact that Revdex.com contacted them about a complaint and all they did was send a copy of my contract with no explanation or answer any of my concerns is a clear demonstration of their laziness and lack of professionalismI take my credit rating and bill payment history very seriousTo have a blemish on my record because this company is a complete sham is unacceptable in my opinionBelow is a list of what an acceptable resolution would be for me in the order of their priorityI am not naive, I know this will never happen, but I feel these requests are very fair and any reputable company would accommodate my request if they were aware of my nightmare of an experienceI would actually prefer that you send them this exact message with no alterations if that is an optionTheir management NEEDS to know the type of service or lack thereof is being provided For me this does not come down to moneyIt is principle driven nowThey need to be held accountableclosed complaints through Revdex.com in the last months, closed complaints in the last years........there seems to be a negative trend and they aren't doing anything about it Report to the credit agencies that these delinquent payments were no fault of mine Provide an explanation why they never returned any of my phone calls I want an apology from a senior leader within the company I want my contract terminated as of Aug with no p***lties Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: It could not have been brought up any sooner, because I just recently found out about the contract and the money being taken from my mom's bank account every month As far as I'm concerned this contract is void because it was signed when she had dementia and was unaware of what she was doing You took advantage of her for years, but no longer There will be no more payments sent to your company for this system Sincerely, [redacted]

when I started with this so called buisness..I had reently lost my husband...my girlfriend was there ...when the salesman came.....he had me intial paper wrk and supposedly told me wht was in the writing.....at NO time did he tell me I was signing a year contract...I would not have aggreed to such along term as I wasnt palnnig on staying in n.y another years....trying to cancel would have cost a rediculous amt....thy offered no release.....BE WARE...OF SUCH SALES PEOPLE.......I would NEVER RECOMMEND THIS SEVURITY COMPANY TO ANY ONE.!!!!

It is illegal for another company to enter a customer into a contract while they are already in an existing contractThis is known as "tortious interference" and Guardian is not legally able to hold this customer to their contractSafeguard will not cancel this contract and a refund of any amount is impractical

Literally impossible to cancel...I waited them out a year for a cancellation only to be told there was still another year on the contractThis is criminal

To Whom it May Concern, The customer's original agreement was due to expire February 18th, as long as a cancellation letter was sent to the company in writing, days prior to the expiration dateIf no letter is received, the account renews on a month to month basis per the monitoring agreement A cancellation letter was not sent to Safe Home Security until March 11th, That would allow the account to cancel on April 11th, as long as payments were fulfilled Currently the customer has not paid for the months of February and March in the amount of $per month, totaling $owedThat is not counting the late charges and the finances that have been placed on the account for lack of payment Safe Home Security is willing to accept a final payment in the amount of $waiving the late and finance charges, and closing the account once the payment is made Because of the agreement in place, there is no refund duePlease see attached monitoring agreement for clarification Sincerely, Colin W [redacted] Corporate Account Manager Safe Home Security

ISSUE HAS BEEN RESOLVED WITH CUSTOMER AND SHE ACCEPTED OFFER David R [redacted] serif;">CRO,Chief Retention Officer Safe Home Security Sebethe DrCromwell, CT###-###-#### ext [redacted]

To Whom It May Concern, We do sincerely apologize for any negative markings that have shown on [redacted] credit reportOn our end we are showing the account has been closed and cancelled for over a yearThere is a zero balance on the account Because the account has been closed for some time, if we were to re-open the trade line in order to adjust the negative markings, it may in the end only hurt [redacted] credit report further What we have opted to do in this case was to simply delete the entire trade lineThis will register on [redacted] credit report that she was never a customer of Safe Home Security, additionally wiping out any negative markings Please allow up to business days for this transaction to be visible on the consumer's end Again, we sincerely apologize for any issues this may have caused Sincerely, Colin W [redacted] Corporate Account Manager Safe Home Security

I do NOT recommend Safe Home Security I did not sign up with this company Safe Home Security bought out the company I signed up with I called to have service stopped in April because our house was under construction and the security system was disconnected At NO time was I told that I needed to send in a letterSafe Home Security stopped monitoring us but continued to charge us Then even though I overpaid for service I asked to be discontinued, Safe Home reported us to two credit agencies and ruined my credit Let me repeat, I overpaid and was reported to the credit agencies Now they won't correct their mistake

To Whom It May Concern, Please let this letter serve as formal cancellation of the account for [redacted] There is no further balance due and the account has been closed with a zero balance Sincerely, Colin W [redacted] Corporate Account Manager Safe Home Security

Horrible experience, I have been lied to and there is no reasoning with there resolution deptSmall operation that makes a fortune by a horrible buisness practice of locking people into self renewal contracts the kind that many states are now passing laws againstI urge everyone to speak out and notify your local state licensing agency!!!

To Whom It May Concern, The information provided in this complaint differs highly from the factsThe customer entered into a month agreement in June of The customer signed and acknowledged the year automatic renewal clause in that contract as well [redacted] was NOT sold the account by Jeremy as stated in the complaintJeremy is a member of the internal Collections DepartmentHis sole job is to collect past due monies on accounts Jeremy was not employed with the company in 2011, therefore was not able to sell [redacted] a system/agreement [redacted] did not send a cancellation at the end of term in May or JuneShe sent a cancellation letter with a post mark date on the envelope of August 30th, That letter was received by Safe Home Security September 6th, At that point [redacted] had not paid the company since July [redacted] has spoken to several members of our Customer Service Department as well as Jeremy from CollectionsShe has been explained all the information we have just provided several timesShe began to accept resolution to this matter at the end of September, until she decided to sign up with a new companyAt that point she was again explained her obligation, offered a resolution, and given a monetary figure to close, which she acknowledged The customer has been offered a reduced amount to close at $to closeThe customer is claiming they have mailed one payment of $39.99(not yet received), making the amount owed to close $Sincerely, Colin WalshCorporate Account Manager Safe Home Security

The customer [redacted] has been contacted and [redacted] is scheduled to take care of the customer on 11/2/between and PMThe customer was satisfied and was pleased that this was done so quickly 73, 125);"> Todd S [redacted] Dispatch Manager Safe Home Security Sebethe DrCromwell, CT###-###-####

To Whom It May Concern, This customers contract is not for "50" months, it is for months We do apologize for any inconvenience the consumer is having in her personal life, but that does not release the customer from the contractual obligationWe would be more than willing to send a tech at no charge to do a full retraining of the alarm system for anyone in the homeThat way the customer can take advantage of the security system in the home We are unable to release the customer early as the contract as almost two years left on the account Sincerely, Colin W [redacted] Corporate Account Manager Safe Home Security

DO NOT USE THIS COMPANY!!! I have been using this company for five years (bad mistake)and have had poor customer serviceThey have not once come out to check the equipment since it was installedThe backup battery for the unit had gone bad but when I requested a new one, I was told there would be a $charge since the battery was two months past warrantyIt would also be two weeks before they could send someone out to replace itThis was the second battery to go badWhen the battery goes bad, the unit beeps every minuteYou can only shut it off for four hours by pressing the status button and then it starts again.Even though I had been paying for a full parts and labor warranty, they said batteries were not coveredWhen I told them I wanted to cancel with them and use another company, they told me that they had already rolled my contract over for another year and I would have to continue paying for another seven months and would have to give two months notice in writingThey also tried to talk me into signing another five year contractAGAIN, DO NOT DO BUSINESS WITH THIS COMPANY!!!