Safe Home Security

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I will require them to correct any reporting made to any credit bureau, and once they have been paid send a written statement via e-mail to me that the contract is terminated and that I have no other obligation to them or any of their affiliate companiesIf these additional terms are acceptable let me know to whom and where I send the money Additionally, I always pay legitimate bills, however this company has no ethics and per all the online complaints is really only about generating money with very little regard to servicing customersI take offense to their statement that I owe them per the contract, and they do not need to provide serviceTheir statement contradicts their own contact Sincerely, [redacted]

Twice we have tried to cancel service with this company and each time we have been explicitly lied to about the date we needed to call to cancel the service This time we are selling our home and no longer need the service but when we called to find out when we need to call to cancel they gave us a date after our contract expiration and then called to schedule a battery service and informed us they have already auto renewed us for two years during which for most of it we will not even be living the home

In April, we sent an email to Safe Home indicating that we were not pleased with the service and that we wanted to cancel the contract and close our accountWe received a couple of phone calls from customer care asking about our problems and we were told that we can't cancel the contractWe have already replaced our alarm service with another company and are no longer utilizing their central station monitoring systemWe just received a bill from them for another year of service and they had the nerve to include a fee for servicing an alarm system that we no longer haveNo wonder there are so many complaints against them! Their customer service is awful and the way that they practice business is deceitful

More than a year after my account was closed, Safe Home Security began reporting inaccurate negative information to all three credit reporting agenciesSo far I've been told twice that the information would be corrected and removed from my credit report, however, that hasn't happened yet, going on four months after the initial call

To Whom It May Concern, The [redacted] contract was to expire in June if days written notice was sent prior to the cancellation dateThe [redacted] did not send any cancellation documents until June 9th, At that point, the account had already surpassed the expiration date and entered into a one year automatic renewal per the contract terms On August 18th the [redacted] sent a copy of their sale of home document which allows an early cancellation clause to come into effect, releasing them from the agreement No further billing is required on the accountPlease let this response serve as formal confirmation of cancellation Sincerely, Colin W [redacted] Corporate Account Manager Safe Home Security

To Whom It May Concern, We apologize for any confusion that has occurred in regards to the [redacted] accountPlease let this serve as a formal letter of cancellation We have sent updates to the two major credit bureaus we work with to reflect the account has paid to date and closed Sincerely, Colin W [redacted] Corporate Account Manager Safe Home Security

This is the worse company I have ever had to deal withThe never help you, call you back, hold up there end of the contract, they also write down your credit card info and can't tell you who has itThey also lie to you and say they will call you back over the phone and also will tell that same lie in an emailNo one knows what they are doing I would never want anyone to deal with the worse service from this company

To Whom It May Concern, The laws pertain to the state the customer signed the contract in for serviceThe customer signed the agreement in [redacted] for service in [redacted] not CT

To Whom it May Concern, We have reviewed this account and detail and Safe Home Security has opted to close this account with no further payments due Please let this serve as formal confirmation of cancellation Sincerely, Colin W [redacted] Corporate Account Manager Safe Home Security

Hello To All, I was a customer of SHS in my previous addressI moved residences half way through my year contract and was willing to take the service with me to my new address, I was informed that their provider of choice did not offer service to my new areaTherefore, they would not be willing to set up service but I was still obligated to pay the Monthly Fee for the remained of my contractI was LividI hired a Lawyer who had brief communication with them until the harassing calls and letters stoppedI thought issue was solved.....not a chance....just woke up the other day to a credit warning stating I have gone down due to a collection put out against my nameIt seems they waited for my contract to expire and now they are sending a collector after mePLEASE NEVER USE THIS COMPANY, they are thieves

Complaint: [redacted] I am rejecting this response because: I did receive a call from Christoper H [redacted] (which approved the disc with no fee) on this morning and was advised that because he was notified that I contacted the Revdex.com he would now need to speak with upper management to see if the initial offer he made to cancel the service with no contract extension or fees will standHe placed me on hold and returned to the phone and advised that the offer no longer stands and that the only way that we are now able to get out of the contract is one of three: 1) Buyout the contract $2) Sell the home and pay the monthly cost until they receive creditable proof the home has been sold or 3) My mothers death/placed in Hospice care, continue to pay the bill until they receive creditable proof of either Explained to Christopher if I had simply been able to get confirmation that my email was received then I would have had no reason to contact the Revdex.comHowever it was not until yesterday, 4/that I was able to speak with Chasidy who advised that the email she previously gave me was her personal email [email protected] and the email actually needed to go to the customer care team at [redacted] regarding the disconnectI requested to speak with "upper management" and asked who he had spoke with and was advised that he was management and I wouldn't be speaking with anyone elseI explained again to Christopher this years ago that we go the free installation and had I been told in January when I spoke with Jasmine regarding the contract expiration date and cancellation the days notice for cancel then I would have done thatHad I even gotten the correct email address to send the disconnect notice that was requested and to sent Chasidy directly I would have sent it there the 1st timeAgain requested management after going back and forth for approx mins minutes was told he was the manager, I wouldn't be talking to anyone else, advised me to have a better day and hung up Called back to Safe Home Security and left a message for MrAl who I was advised by MrP [redacted] is the CEO of Safe Home Security and the issues that I am having with MrH [redacted] and his service or lack there of MrP [redacted] was able to confirm that there are notes "all of the account"Hopefully, MrAL contacts me directly because this is the type of service that I do not need I have attached all documents from Jan through my recent contacts with Safe Home SecuritySo I have done as requested to get the service disconnect with no contract extension even though the initial contract does not end until 4/28/and without fees as promised by Christopher but because I contacted Revdex.com because of no response or confirmation on the part Home Safe Security the offer is off the tableHopefully MrAl brings better service to the situationPlease, please, please bypass Christopher H*** Sincerely, [redacted]

The customer rejected the offer, then accepted it in the body With that said, we are pleased the customer expressed that they accept our resolutionWe will be reaching out to the client to schedule a date to service the customer and waiving the late fees on the account

To Whom it May Concern, The [redacted] signed a month price protection plan in March of She signed and agreed to the automatic renewal clause stating the agreement will renew on an annual basis if a cancellation letter is not sent days prior to the expiration date Our records indicate that when [redacted] called Safe Home Security to cancel he spoke with a representative about installing a camera package at their homeIt seemed that the [redacted] were going to go forward with staying with Safe Home Security upon installation of the cameras Since the service call was set, the [redacted] have made a complaint with the Revdex.com and have not answered or returned phone calls from Safe Home Security If the [redacted] goal is to close their account with Safe Home Security without penalty, we will honor their requestSafe Home Security was under the impression that the [redacted] were going to go forward with a camera upgrade Please clarify that closing the account is the request of the customer, and we will gladly oblige Sincerely, Colin W [redacted] Corporate Account Manager

Horrible customer serviceVery unprofessionalRenews contract without consumer authorizationI would not recommend anyone to use their service

To Whom It May Concern, We will be closing [redacted] account per her request Sincerely, Colin W [redacted] Corporate Account Manager

My system hasn't worked for 22months but they still take money from my checking account They refuse to let me out of my contract I've made many calls to customer service to set up appointments to have my system serviced I get a run around every time Once I had an appointment and they did not even show up or call to say they weren't coming I've talked with their resolution department and they say I must honor the contract even though the system is not operableI had to I close my bank account to stop them from taking payments I will resume payments and fullfill my contract after I get service and the system is operating again

To Whom It May Concern, The complaint the [redacted] 's are making does not have all the correct details listedThe [redacted] 's contract was due to expire September 23rd, as long as a cancellation letter was received days prior to the expiration date(no later than July 23rd, 2016) The [redacted] 's did not call until August 11th, to cancel their servicesAt that point, per the contractual obligation the [redacted] 's signed, the account was to renew for another year of monitoringThe [redacted] 's did not send a cancellation letter to Safe Home Security until 09/20/Making the account eligible for cancellation September 23rd, Ms [redacted] did speak with a Manager named Joseph, who made a decision to have the account processed for cancellation earlyThe processing period for cancellation is days The [redacted] 's should not see anymore withdrawals from there account after this month At this time there are no refunds due Sincerely, Colin W [redacted] Corporate Account Manager Safe Home Security

I've been with Safe Home for at least years and will admit when things are working well (billing, system, etc...), I have not had any issues When things go wrong, it's usually been an unpleasant experience requiring follow ups and escalations to management (if they exist) It's a bit stunning when things go wrong because you walk away asking if they understand what good customer is service and do they even care

Beware of this company for their unethical business practicesI got stuck with a 36moscontract, ending this May 2015, which they told me I automatically renewed for another yearMy story started when two of their sales person knocked on my door claiming they were running a special promotion in my area for a limited timeThat promotion included free equipment to those who participates in their marketing campaign, which was to place their company logo in front of the houseAfter researching this supposedly exclusive promotion, I found most companies offer the equipment and signage (logo) for freeAs a new home owner and their aggressive sales tactic, I fell for it I called to cancel my service after seeing the 36th payment posted on my credit cardHowever, I was told a written notice must be received days prior to the expiration date or else it automatically renew for monthsHow must I give days notice, yet they don't give reminders I called in November, December, and January to be proactive, but nothing happened at those times because of their delay strategyIts too soon they said I'll give you a better deal they said Give it another month they saidJust call me directly to cancel they said Then, time passed days and no written letter they saidLuckily, I did write an email in January, but I got the email address wrong Hopefully, it's good enough The person I spoke to at the cancellation number had no sympathy Rather than handling account closures, he kept on pushing for a deal to make a saleNo respect! Please help me cancel this contractThis contract should not be enforceable due to claim (Promissory Estoppel)

To Whom it May Concern, We do not make the laws that govern different states renewal clauses, we merely follow them We have reviewed this accountDue to the [redacted] tenure as customer's of Safe Home Security, we have opted to close the account early No further billing or obligation is required Sincerely, Colin W [redacted] Corporate Account Manager Safe Home Security