Safe Home Security

This company is unethical and should not be in business My husband was excited when his step dad offered us a free system he 'won' to protect me and our two young kids on our acres while my husband worked weeks at a time out of townThe company came and installed the system and had my husband sign a contract The installer told my husband that the only way to get out of the contract is if we moveYes, my husband should have asked more questions and should have read the contract in more detail, but we are trusting people and did not expect to get so screwed! Now, almost years later we are selling our house and will be living with my mother in law while we look for another oneSafe Home Security says that we have to pay for the system for years no matter whatOur only other option is to pay $to have it cancelledI own my own business and I would NEVER hold anyone accountable to pay for a service for an additional years that they will not be usingI would suggest that no one does business with this company

To Whom it May Concern, I am unsure why [redacted] is rejecting this resolution as Safe Home Security has honored her desired resolution of closing her account at the end of this monthNo further billing or action is required by MsPowersThe account will be closing April 30th as requested We ask The Revdex.com to close this complaint as resolved, as all the requests of [redacted] have been met by Safe Home SecuritySincerely, Colin W [redacted] Corporate Account Manager

It was brought to our attention that [redacted] has filed a complaint against Safe Home Security Inc The customer was having issues in trying to cancel their service The customer has called into numerous times and has spoken to multiple representatives that have informed them of the cancellation process We require a letter, fax or email with the customer’s request to cancel The customer claims that they sent one but we have not received one to date On 6/30, customer service manager Greg contacted [redacted] and apologized for their difficulty in terminating their serviceThe customer was informed of the cancellation process again and provided an email to send the cancellation inIn speaking with the customer, the customer refused to give the reason for discontinuing service and declined any offer given to maintain service On 7/1, we reached out to the customer to verify that they received the email link As soon as he customer sends a cancellation letter, the account will be processed to be closed Greg M ###-###-#### ext ***

Complaint: [redacted] I am rejecting this response because: I cannot accept this response as satisfactory because it still does not meet my needsBeing that I had an unsatisfactory experience with the alarm monitoring service hours after I signed the contract, I should be allowed to void the contractI also would like to reiterate how unacceptable it is to call and ask if my alarm is going off at my home to be told that my address isn't pulling up in their systemWe also tried searching via my phone number and nothing came upThis is simply inexcusableJust because I was a customer since does not really mean anything as I haven't had an issue rise up to prove that the monitoring is really not up to my needsIt also is very insulting to provide a free month of monitoring for the inconvenience due to all of thisI cannot believe how unprofessional the monitoring agents are when I am contactedNo name of company and were they were quite rudePlease void this contract as I'll state again, it is quite strange that I was never "on a contract" before since and here we are in and I need a contract Sincerely, [redacted]

CUSTOMER RECEIVED FULL CREDIT FOR BALANCE AND DOES NOT HAVE A PAYMENT UNTIL FEB Gary B [redacted] Resolutions Safe Home Security Sebethe DrCromwell, CT###-###-#### mailto:[email protected]" class="cuttext">href="mailto:[email protected]">mailto:GBelanger@safehomesecurit...⇄ www.safehomesecurityinc.com https://www.facebook.com/pages/Safe-Home-Security-Inc/[redacted]

Where do I begin?! 1st off the field agent knocked at my door, misrepresented himself as an *** affiliate & offer my husband & I an upgradeHe had all our information & convinced us that with this upgrade we would have a better piece of mindConsidering there were many reported break-ins on our block, we decided to jump at the chance for better securityWell NOT TRUE at allMy home was broken into 6days ago with alarm & motion detector enabled, but no police dispatch was issued until I arrived home & reported it to Safe HomeWe were told by customer service rep that a technician would be out in 24hoursWell after 24hours I CALLED & was then told someone would be there the next morning for sure...Well no one arrived again, I then asked to speak to a supervisor but was told they were not in the office & was sent to voice-mailFinally a dispatcher called later that evening & said that a technician would be there in an hour...Well THAT DIDN'T HAPPEN! I called the next morning mortified at this point & was told by rep that a technician would be out in a few days because its now the weekend & I can leave a message for the supervisorMonday morning came, still no technician or return phone call, so I called Safe Home back again (11am) & rep told me he can have a technician out tomorrow & still there were no supervisors to speak withFinally, supervisor calls apologizes, offers a month free & tells me that a technician will be out later that evening...needless to say, its now Tuesday & still NO TECHNICIAN! I asked to cancel services & was told that I would have to pay over $3,for early termination even though they're not honoring their part of the deal....Crazy I Know!!!

I got an alarm system back in august of [redacted] of [redacted] went to install the system which he never completed The monitoring system was never hooked up to the phone line and is still like that today I restucco my home and he had stated to me that he would go rewire the cameras I took off of work about times to wait for him and he never showed up [redacted] *inally show up rewired the cameras but did not hook up to the DVR because it was raining He went back again and hooked it up and it shorted the DVR and the cameras After he blamed the short on my electrical, he said that the cameras and DVR were under warranty and that he would go back and replace them Well I waited for about a month and he never called I called him and never answered I called Safe Home Security to schedule an appointment, after talking to someone who was very rude and unprofessional, I schedule an appointment which I took off of work again they never showed up I called and they said that the appointment was canceled, with no notification, and that I had to contact [redacted] If you have any suggestions on what I can do please let me know I am currently in the process of filing a civil complaint through my locate magistrate court on both companies

To Whom It May Concern, [redacted] account with Safe Home Security was closed on April 29th, The system automatically generated a bill prior to that and mailed it to the customer The customer can disregard the bill he has received from Safe Home Security as it is not owed [redacted] account is closed in full, and no balance is dueNo negative markings will be placed on [redacted] credit reportHis report should show closed in full We apologize for any confusion We ask that The Revdex.com close this complaint as resolved Sincerely, Colin W [redacted] Corporate Account Manager Safe Home Security

This is an absolutely INCOMPETENT business! I have had an account for years and not only had a technician call to tell me he couldn't show up at the last minute, after I had taken vacation to be there Then a second time, I CALLED to confirm the install To my surprise (not really), there was no install scheduled To add to the insult, they actually talked me into upgrading my contract from to and waived me for one month They ALSO did not inform me of my optionsI was told that this was a year contract I was NOT told that this could be a OR year contract Then I was billed the first month after being promised a waiver of the first month This company does nothing but lie and generate a bill DO NOT sign a contract with this company I have seen absolutely no proof that they do anything except automatically bill your account You will not receive phone calls or invoices, and you WILL be automatically renewed at the end of your contract if you do not call them to cancel it They do absolutely NOTHING to protect you

This customer is in contract to make payments and payments have not been made since October of The customer is at fault for failing to make monthly payments in accordance with the terms of the attached contractPhone calls were returned by various reps on numerous datesOur notes indicate a representative by the name of Shabnam leaving two messages on the dates of November 19th and November 20th, Another message was left by a representative by the name of Cezar on December 3, If the customer feels that phone calls were not returned, the only explanation is human errorMy name is Justin L [redacted] and I've worked for this company for yearsMy title is [redacted] Director and I am sorryPlease see the previously attached agreement to reference your termination date

Complaint: [redacted] I am rejecting this response because: I do not wish to have this service any longer, I should not be forced to stay in a contract (which I originally fulfilled) for a service that has not and will not be used My mother is the resident of the house and has been for the past years, she may have given authorization to continue service but I surely did not Please advise how we can cancel the service immediately? The house is vacant as of August I sent an email on 07/27/requesting cancellation to [redacted] An email request was also sent in January when we realized we were still being charged for this service I believe there is a class action suit that has been brought against this company for similar concerns Please tell me how much money you want to terminate service Is this really the way you do business? Sincerely, Michelle Lieberman

To Whom it May Concern, I apologize if you felt you were mistreated by any of the representatives that you have spoken withSafe Home Security will honor what the customer was told on the phone call and the account will be sent to cancellation at the end of this monthAgain, we apologize for any inconvenience Sincerely, Colin W [redacted] Corporate Account Manager

Response: To Whom It May Concern, 125);">A Senior Account Executive reached out and spoke with [redacted] todayThey are working at coming to an agreement with both parties are happy withWe will be reaching out to [redacted] after the Holiday Weekend to finalize the details of the resolution Sincerely, Colin W [redacted] Corporate Account Manager Safe Home Security [redacted] ###-###-#### [redacted]

This company has horrible business practicesThey have refused to cancel my account for several reasons for yearsFirst I called to cancel and they said my policy didn't renew until MayThen in May I called to cancel and they said they needed a written request but since my policy automatically renewed I was stuck for another yearThe following year I sent a written request and was told it was not received days before renewal so it renewed againThe 3rd year and now they tell me I have to request written cancellation days before renewalNow I'm stuck for another year paying for overpriced outdated home security equipment and service

We cancelled this one out a few weeks ago and Lauren notified Erica and Sandra Probably need to talk with them because they didn't cancel it outWe did what we were suppose to doLet us know if there is anything else you would like us to do.> Thanks, Brad

Do not do contract with this Company....I am having the same problems that all the other customers are having, Can not get out of contract and alarm does not workI am so sorry that I ever stopped at the [redacted] Security Systems booth at a home show that I attended about ten years agoI will never give them another penny or let them near my home again even if it means taking a ding on my creditDon't know how they can stay in business ...oh yea they are true crooks!!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] spoke to Princess B [redacted] and sent an email requesting to terminate monitoring contractPrincess stated that the account would be closed and no other action needed once email was sent Sincerely, [redacted]

To Whom It May Concern, The terms of the agreement as well as the terms of cancellation are all listed in the contract the [redacted] signed and agreed to The [redacted] claim is that they wanted to cancel their contract because they got rid of their home phone line, rendering the system inoperable The current security package the [redacted] have is $per month for the system wired through the home phone lineBecause of the [redacted] tenure as a customer, they were offered a reduced monthly payment to $per monthAdditionally, they were offered a Cellular Backup Unit at no charge ($value) so that the security system could function without a home phone line In order to alter the terms of the current agreement, a new agreement would be required to sign in order to alter the terms to match the new rate and new mode of communication Sincerely, Colin W [redacted] Corporate Account ManagerSafe Home Security

Complaint: [redacted] I am rejecting this response because: I did not receive a call on December 4th or 5th from protection oneI did have contact on December 2nd and December 3rd regarding a technician scheduled to come out but they never showed up to remove the system I moved from the residence on December 3rdThe next contact I had with Safe Home Security was with Teresa from their customer service department on December 8thAfter some discussion she agreed to install a new system at my new residence at no charge to meShe said someone would call and set up an appointment to do the installI am still waiting for that callI did receive a call on December 11th and another at a later date that I do not recall to remove the system from my old residence but I told him that I don't live there any more and do not have access to the residenceI am currently being charged for service for a security system that I do not have installed My desire would be to have this contract from [redacted] cancelled and be relieved of any further obligations Sincerely, [redacted] **

To Whom It May Concern, As stated in [redacted] agreement it is the customer's responsibility to call in at least once per month to test their security system to ensure all zones are communicating correctly If a burglary occurred in the [redacted] residence, this is the first time [redacted] has ever stated anything of that nature to our companyThis instance is the exact reason why we request customer's to regularly test their alarm system As stated in our previous response once $is paid, the account will go to close once that payment is received Sincerely, Colin W [redacted] Corporate Account Manager Safe Home Security