RSM Entertaintment

I have received the complaint from Mr. and Mrs. [redacted] regarding their membership, purchase with Sun Tan City.
 
On March 16, 2015 Mr. and Mrs. [redacted] purchased a month to month open-ended agreement that allowed them once a day tanning services at our Johnson City Encore location for...

$69.99 per month plus tax. Per the membership agreement that was signed in the salon by Mr. and Mrs. [redacted], all Sun Tan City memberships require at least one automatic payment before the client is able to cancel the membership and there are no refunds for unused services.
 
As of May 18th, 2015 Mr. and Mrs. [redacted]’s membership with Sun Tan City was terminated and a glow card request was submitted for the amount of $83.64 each, since we do not refund for unused services.
 
Loyal customers are the key to any company’s success so it is my hope that Mr. [redacted] will continue to utilize our services. I have appropriately noted Mr. [redacted]’s concerns and have forwarded them to the proper management team to ensure they are addressed.

April 4th, 2016 Revdex.com I have received the complaint from Ms. [redacted] regarding his membership, purchase with Sun Tan City. On March 17th, 2016 Ms. [redacted] purchased a month to month open-ended agreement that allowed them once a day tanning services at our Hurst South location for...

$65.99 per month plus tax. Per the membership agreement that was signed in the salon by Ms. [redacted], all Sun Tan City memberships require at least one automatic payment before the client is able to cancel the membership and there are no refunds for unused services. As of May 1st, 2016 Ms. [redacted]’s membership with Sun Tan City was extended. Per the document that we have on file for Ms. [redacted], April was her first required payment. Ms. [redacted]’s payment date has been adjusted to 07/01/2016. Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed. Sincerely, [redacted] Director of Client Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have already completed the action proposed by Sun Tan City on October 12, 2016.  I have ALL corresponding documents (that have already been sent) attached.  These documents state the correct date in which my contract was terminated.  These documents also include the credit card statements proving that I did not authorize the credit card that was used due to the fact that this card is no longer in my possession.  These documents include all of the correspondence I have had with my bank and Sun Tan City.  I was given this same response when I called (with the assistance of my bank on the other line) to figure out how this issue needed to be resolved.  Faxing these documents in October STILL did not resolve the issue and I do not expect it to do so now.  I am requesting the Sun Tan City review the phone calls that are on file associated with my account before telling me to do something AGAIN that I have already done and not gotten the refund that I deserve.  I can also get records of the phone call through my bank proving that this has already been discussed.  Again, this is fraudulent behavior on the part of this business and I will not let this matter go until I receive my money back that was charged illegally.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have received the complaint from Mr. [redacted] regarding his phone number being on file, with Sun Tan City.
 
On June 2nd, 2015 Mr. [redacted] received phone calls regarding our promotions that we are currently running. He asked the representatives, to remove his phone number from our...

call list. Per Mr. [redacted]’s request, we have fully removed his number from our system.
 
Loyal customers are the key to any company’s success so it is my hope that Mr. [redacted] will continue to utilize our services. I have appropriately noted Mr. [redacted]’s concerns and have forwarded them to the proper management team to ensure they are addressed.

I have received the complaint from Mr. **. [redacted]’s regarding his membership, purchase with Sun Tan City. On Augu** 11th, 2015 Mr. **. [redacted]’s purchased a month to month open-ended agreement that allowed them once a day tanning services at our Danville location for $39.99...

per month plus tax. Per the membership agreement that was signed in the salon by Mr. **. [redacted], all Sun Tan City memberships require at least one automatic payment before the client is able to cancel the membership and there are no refunds for unused services. As of October 7th, 2015 **. [redacted]’s membership with Sun Tan City was terminated. We have issued Mr. **. [redacted] a refund, back to the credit card on file.Loyal customers are the key to any company’s success so it is my hope that **. [redacted]’s will continue to utilize our services. I have appropriately noted **. [redacted]’s concerns and have forwarded them to the proper management team to ensure they are addressed. Sincerely,  [redacted]Director of Client Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I spoke with [redacted] at [redacted] ###-###-#### option 4 who stated they will not refund my membership since they did not receive the funds, she stated Sun Tan City would have to refund.  Please note, the products and equipment provided by [redacted] is not the same as Sun Tan City.  I am respectfully requesting a refund from Sun Tan city please.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
I
[redacted]

I have received the complaint from Ms. [redacted] her membership purchase with Sun Tan City.Ms. [redacted]’s membership was purchased April 7th, 2015 totaling $685.49. Ms. [redacted] utilized her membership for a total of 7 months.  Typically, when a refund request is submitted for a yearly...

membership, the monthly membership rate equivalent to the membership type is multiplied by how many months the services was used and that total is deducted from the total that was paid for the membership. In Ms. [redacted]’s case this totaled $57.16. After further review, Sun Tan City has made the decision to submit an additional refund request for Ms. [redacted] and calculating the refund differently. Sun Tan City has taken the total amount paid for the yearly membership and divided that total by twelve months totaling $57.12 and multiplying that total by the seven months of used services totaling $399.86. This amount was deducted from the total paid and an additional refund was submitted in the amount of $228.46 (due to Ms. [redacted] already receiving a refund in the amount of $57.16). Therefore, Ms. [redacted] will be refunded a total of $285.62.We hope this fully resolved Ms. [redacted]’s issues.

I have received the complaint from [redacted] regarding her membership with Sun Tan City.   [redacted] purchased her month to month membership with Sun Tan City on May 29th, 2013. This membership allows [redacted] once per day access to our Fast level equipment for a discounted rate of $11.91...

per month.   Our records show that Ms. [redacted] updated her billing information with us on October 24th, 2013 to her [redacted]. From that date on, Ms. [redacted]’s monthly payments have successfully processed from that account. In addition, the bank statement that Ms. [redacted] provided Sun Tan City showing her payment for the month of January 2017[redacted]   Due to Ms. [redacted]’s payments processing from this same account each month since 2013, and Sun Tan City not having a way to process a different account other than what is provided to us, Sun Tan City is not responsible for Ms. [redacted]’s NSF charges from her financial institution. However, as a courtesy Sun Tan City will remove Ms. [redacted]’s balance owed for the month of January in the amount of $11.91.   Loyal customers are the key to any company’s success so it is our hope that Ms. [redacted] will continue to utilize our services form this point forward.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

I received it yesterday.  Over a month later.

We have reviewed [redacted] complaint in regards to her visit in the salon as well with our customer service. We apologize for any inconvenience this has caused her and we have emailed her concerns over to the proper management. Our Flex memberships $84.99 plus tax, gives full unlimited access...

each month for the instant membership. Our clients get billed on the first of each month. When our clients join, you only pay for the remainder of the month, since the payment for the next month deducts on the first. Our long term commitment for $64.99 plus tax, works the same way except a 12 month contract. Loyal customers are key to any company’s success so it is my hope that [redacted] will continue to utilize our services. I have appropriately noted [redacted] concerns and have forward them over to the proper management team to ensure they are reviewed. .

I have received the complaint from Ms. [redacted] regarding his membership, purchase with Sun Tan City.On June 30th, 2015 Ms. [redacted] purchased a month to month open-ended agreement that allowed them once a day tanning services at our Kingsport location for $19.99 per month plus tax. Per the membership...

agreement that was signed in the salon by Ms. [redacted], all Sun Tan City memberships require at least one automatic payment before the client is able to cancel the membership and there are no refunds for unused services. As of October 22nd, 2015 Ms. [redacted]’s membership with Sun Tan City was terminated. We have issued Ms. [redacted] a refund, back to the credit card on file.Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed. Sincerely, [redacted]Director of Client Services

I have received the complaint from Mr. [redacted] regarding his membership, purchase with Sun Tan City. In the month of January we were running a promotion for a Tour of the City for $4.99 plus tax. We were also running the Tour promotion in February for $4.99 for new clients. This promotion is no longer...

in our system. But we would be more than happy to place courtesy sessions on Mr. Smith’s account due to that inconvenience. Loyal customers are the key to any company’s success so it is my hope that Mr. [redacted] will continue to utilize our services. I have appropriately noted Mr. [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed.  Sincerely, [redacted] Director of Client Services

Sun Tan City has reviewed the response made by Ms. [redacted] regarding her account issue.As stated previously, Sun Tan City does not charge NSF fees when payments are not successful during our drafting process. Sun Tan City shows Ms. [redacted]'s $5 freeze payment was unsuccessful for the month of August with a rejection code from her financial institution of "Rejected Debit- Insufficient Funds". If Ms. [redacted] received any NSF charges for this rejected debit, it was done by her financial institution. We suggest Ms. [redacted] contact her financial institution regarding the $29 NSF charge that was charged to her account in August. We hope this further information helps resolve Ms. [redacted]'s concerns.

I have received the complaint from Ms. [redacted] regarding his membership, purchase with Sun Tan City. On March 12th, 2016 Ms. [redacted] purchased a month to month open-ended agreement that allowed them once a day tanning services at our Stonehenge location for $59.99 per month plus tax. Per the membership...

agreement that was signed in the salon by Ms. [redacted], all Sun Tan City memberships require at least one automatic payment before the client is able to cancel the membership and there are no refunds for unused services. As of April 4th, 2016 Ms. [redacted]’s membership with Sun Tan City was terminated. Per the district manager of that location, a refund request was submitted in the amount of $59.99 back to the credit card on file. Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed.  Sincerely, [redacted] Director of Client Services

I have received the complaint from Ms. [redacted] regarding his membership, purchase with Sun Tan City. As of March 7th, 2016 Ms. [redacted] spoke with the District Manager of this location, who placed a total of $25.84 on her Sun Tan City account. Loyal customers are the key to any company’s success so...

it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed. Sincerely, [redacted] Director of Client Services

October 26th, 2015
If Mrs. [redacted] can provide us with proof that she has dropped the chargeback, we would be more than happy to issue Ms. [redacted] a refund request. Without proof of Mrs. [redacted] dropping the chargeback, we cannot submit a refund request for her.Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed.Sincerely,[redacted]Director of Client Services

May 10th, 2016 Revdex.com I have received the complaint from Ms. [redacted] regarding his membership, purchase with Sun Tan City. On March 17th, 2016 Ms. [redacted] purchased a month to month open-ended agreement that allowed them once a day tanning services at our Hurst South location for $59.99 per month plus tax. Per the membership agreement that was signed in the salon by Ms. [redacted], all Sun Tan City memberships require at least one automatic payment before the client is able to cancel the membership and there are no refunds for unused services. As of May 1st, 2016 Ms. [redacted]’s membership with Sun Tan City was cancelled, and then her payment date was extended until 07/01/2016. Per the document on file that Ms. [redacted] signed, it states that we do not refund for unused services. If we were to submit for a refund request, it would be denied due to no proof of cancelation, and that we do not refund for unused services. As a courtesy, we extended Ms. [redacted]’s payment date. We would be more than happy to submit a glow card, for the month of May. Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed. Sincerely, [redacted] Director of Client Services