RSM Entertaintment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted] This account was set up for my daughter I was not unhappy with the tanning salon or products, was not unhappy with the results of the tanning. I am unhappy with the lies and miss direction, a manager was never available to speak to no one called me back ever, was given false information and to post that I signed a membership was a lie. I was told because my daughter was 17 I had to sign a parental agreement and was never told my card would be charged I was told it was month to month and if she wanted to continue she would have to pay for it. I told them several times, and in my dealings all the rules you use to keep people from canceling, saying I cant cancel ahead of time(like say I am done at the end of the month), I cant call in, I have to actually go to the store, was told by there services they don't refund money I could only get store credit, customer service is pathetic. I received a refund and happy with that, I would not tell anyone to not use their services but would warn them of company procedures, the response by suntan city was a generic response to make it look like they just were doing business, when a company has a D- rating with the Revdex.com they will never admit wrong doing. I will not be pursuing this anymore due to the refund I received.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have never lived at that address in my life. Seems like the easiest thing to do would of been to refund my credit cards. I still have not received a refund, you need to cancel that check and resend it to my correct address. [redacted]. Providing a tracking number with the new check would be reassuring that you are actually doing this and not making all of this up to continue wasting my time.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Sun Tan City's records indicate the refund in the amount of $196.90 processed successfully to the debit or credit card provided as of September 12th, 2016. Sun Tan City would require proof that the funds were not received before issuing a refund in a different form for Mr. [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Thanks very much for offering to resolve my complaint.  The card I used to make the transaction is no longer valid.  Therefore, it might be better to mail a check to my home address.  Also, I wanted to confirm the $43.99 balance was cleared from my account since I was not tanning at the Zionsville location.
Regards,
[redacted]

I have received the complaint from Ms. [redacted] regarding her membership, purchase with Sun Tan City.   On May 31st, 2016 Ms. [redacted] purchased a 12 month agreement that allowed them once a day tanning services at our [redacted] location for $39.99 per month plus tax. Per the membership...

agreement that was signed in the salon by Ms. [redacted], all Sun Tan City memberships require at least 12 automatic payments before the client is able to cancel the membership and there are no refunds for unused services.   As of August 8th, 2016 Ms. [redacted]’s membership with Sun Tan City has been frozen. Per the document that we have on file for Ms. [redacted], June was her first required payment, while May would have been her last required payments. Since we froze Ms. [redacted]’s membership as a courtesy, whenever she decided to unfreeze her account, she will have to keep her membership active until she has met her required payments.   Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed. Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not have any desire to use the 'Glow Card', or work with this business in any way.
Refunding half of the money that they took from me is not what I want
They have my signed contract, but only have cancellations on file for a year?
I want every penny refunded.  
Sun City is unethical 
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The credit card company was only able to obtain a small percentage of what is owed to me. I cancelled this service over a year ago. I take medication which precludes tanning and sun exposure. I am prepared to engage an attorney who specializes in creditor rights as my review of other complaints leads me to believe this company regularly ignores requests to cancel contracts. Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
If your employee I spoke to, in person, would have given me a confirmation number, I would have one to give to you.  However, she did not offer a confirmation number when I verbally told her I wanted to cancel my membership. before being charged in February.  Please stop passing the blame on to me and accept responsibility for your employees failure to give me a confirmation number.  Perhaps she was too wrapped up in getting her closing duties done when I visited last and requested to cancel.  Check the time please.  I did not need, nor want another months membership.  I cancelled and was charged anyway.  The better business decision would be for you to refund my account for funds I didn't know were coming out. 
Regards,
[redacted]

I have received the complaint from Ms. [redacted]’s regarding her membership, purchase with Sun Tan City.As of September 16th, 2015 Ms. [redacted]’s membership with Sun Tan City was terminated. The District Manager of the Platteville location issued Ms. [redacted] a refund.  Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted]’s will continue to utilize our services. I have appropriately noted Ms. [redacted]’s concerns and have forwarded them to the proper management team to ensure they are addressed.  Sincerely, [redacted]Director of Client Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I would be more than happy with that but still today, September 21st, nothing has been credited back to my [redacted] card.  [redacted] card had sent me a new a few months back due to the fact they thought my account may have been compromised.  So the expiration date changed to [redacted] and the security code on the back is 834.  My card # is [redacted]
Regards,
[redacted]

I have received the complaint from Ms. [redacted]’s regarding her membership, purchase with Sun Tan City.
 
On July 2nd, 2015 Ms. [redacted]’s purchased a month to month open-ended agreement that allowed them once a day tanning services at our Winchester location for $79.99 per month plus tax. Per the...

membership agreement that was signed in the salon by Ms. [redacted]’s, all Sun Tan City memberships require at least one automatic payment before the client is able to cancel the membership and there are no refunds for unused services.
 
As of August 7th, 2015 Ms. [redacted]’s membership with Sun Tan City was refunded, due to an incorrect prepayment. We have issued Ms. [redacted] a refund, back to her credit card.
 
Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted]’s will continue to utilize our services. I have appropriately noted Ms. [redacted]’s concerns and have forwarded them to the proper management team to ensure they are addressed.

I have received the complaint from Ms. [redacted] regarding her membership, purchase with Sun Tan City. On July 28th, 2016 Ms. [redacted] purchased a month to month open-ended agreement that allowed them once a day tanning services at our Richmond Midlothian location for $39.99 per month plus tax. Per the...

membership agreement that was signed in the salon by Ms. [redacted], all Sun Tan City memberships require at least one automatic payment before the client is able to cancel the membership and there are no refunds for unused services. As of September 1st, 2016 Ms. [redacted]’s membership with Sun Tan City was frozen. Per the document that we have on file for Ms. [redacted], all changes to accounts need to be made prior to the first of the month. Since Ms. [redacted] froze her account on the first of the month, her payment would still process through. Per the District Manager of the Midlothian location, he credited Ms. [redacted]’s Sun Tan City account for the payment that processed out on the first. He stated that the client was satisfied with this resolution. Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed. Sincerely, [redacted] Director of Client Services

We have reviewed Ms. [redacted]'s account and we see she spoke with someone on the 10th to have the finger print updated and to ask to see clients I.D. There has also been no tanning on this account since December. It is our hope that this resolves the clients issue.

September 10th, 2016   Revdex.com [redacted]     [redacted]   I have received the complaint from Ms. [redacted] regarding her membership, purchase with Sun Tan City.   On July 5th, 2016 Ms. [redacted] purchased a 12 month open-ended agreement that allowed them once a day...

tanning services at our Muncie location for $43.99 per month plus tax. Per the membership agreement that was signed in the salon by Ms. [redacted], all Sun Tan City memberships require at least 12 automatic payments before the client is able to cancel/freeze the membership and there are no refunds for unused services.   As of September 10th, 2016 Ms. [redacted]’s membership with Sun Tan City was frozen, as one time courtesy.   Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed.       Sincerely,   [redacted] Director of Client Services

I have received the complaint from Ms. [redacted] regarding his membership, purchase with Sun Tan City.
On April 13th, 2014 Ms. [redacted] purchased a month to month open-ended agreement that allowed them once a day tanning services at our Portland location for $39.99 per month plus tax. Per the...

membership agreement that was signed in the salon by Ms. [redacted], all Sun Tan City memberships require at least one automatic payment before the client is able to cancel the membership and there are no refunds for unused services.
As of October 8th, 2015 Ms. [redacted] submitted a chargeback for her monthly payments. If Mrs. [redacted] can provide us with proof that she has dropped the chargeback, we would be more than happy to issue Ms. [redacted] a refund request.
Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed.  
Sincerely,  
[redacted]
Director of Client Services

Hello, Our records indicate that a refund check was mailed on June 16th, 2015 to the address listed on [redacted] account. The address was [redacted] TN 37681. If this is not the correct address, please feel free to let us know.

I have received the complaint from Ms. [redacted] regarding her membership purchase with Sun Tan City.
On March 30th, 2015 Ms. [redacted] purchased a month to month open-ended membership agreement with Sun Tan City that allowed her once per day tanning at our Maryville location. As noted in Ms. [redacted]’s...

membership agreement that was signed on the day of purchase all Sun Tan City memberships require at least one full automatic payment prior to cancelling and they are open-ended, therefore payments will continue until the membership is cancelled or frozen. The agreement also states that Sun tan City does not refund for unused services.
As of June 6th, 2015 a representative at the Customer Service Department for Sun Tan City submitted a Glow Card totaling $83.81 was issued to Ms. [redacted] for her June’s membership payment. Ms. [redacted] was satisfied with this resolution.
Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately notes Ms. [redacted]’s concerns and have forwarded them to the proper management team to ensure they are addressed.

The staff and management should be retrained and told that they can't lie to the customers. Without the customers they wouldn't have a job!

I have received the complaint from Mrs. [redacted] regarding her membership, purchase with Sun Tan City.
 
On May 13th, 2015 Mrs. [redacted] purchased a month to month open-ended agreement that allowed her once a day tanning services at our Henderson location for $79.99 per month plus tax. Per...

the membership agreement that was signed in the salon by Mrs. [redacted], all Sun Tan City memberships require at least one automatic payment before the client is able to cancel the membership and there are no refunds for unused services.
 
As of June 16th, 2015 Mrs. [redacted]’s membership with Sun Tan City was terminated. We have issued Mrs. [redacted] a glow card since we do not refund for unused services. Glow Cards can be used at any Sun Tan City location and spends the same as cash.
 
Loyal customers are the key to any company’s success so it is my hope that Mrs. [redacted] will continue to utilize our services. I have appropriately noted Mrs. [redacted]’s concerns and have forwarded them to the proper management team to ensure they are addressed.