RSM Entertaintment

November 22nd, 2016 Revdex.com [redacted]  I have received the complaint from Ms. [redacted] regarding her membership, purchase with Sun Tan City. As of November 15th, 2016 a refund request was submitted and approved for June’s payment of $65.99, and it was processed back to the card that the client placed on file for her monthly payments to process from. As of the 22nd of November, another refund request for $65.99 was submitted. This was a one-time courtesy, since we do not refund for required payments, and May was required. Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed.  Sincerely, [redacted] Director of Client Services

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Unfortunately, I do not recall the exact date, as that was over 1.5 years ago.  However, it would have been toward the end of the month when I purchased services as I was instructed that "as long as I called and cancelled my membership prior to the months end, I would not be charged for any additional months."  
Regards,
[redacted]

We have reviewed Mr. [redacted] account and attempted to give him a call. We have left a voicemail and hope to hear back from him soon to resolve this issue.

I have received the complaint from Ms. [redacted]’s regarding her membership, purchase with Sun Tan City.On August 31st, 2015 Ms. [redacted] called into customer service stating that she was having cancerous moles removed, and would like to have the funds placed back to her account. The...

District Manager of the Platteville location contacted the client regarding her refund request. As of August 31st, 2015 Ms. [redacted]’s membership with Sun Tan City was terminated. We have issued Ms. [redacted] a refund, back to the credit card on file.Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted]’s concerns and have forwarded them to the proper management team to ensure they are addressed.  Sincerely, [redacted]Director of Client Services

I have received the complaint from Ms. [redacted] regarding their
membership, purchase with Sun Tan City.
 
On May 5th, 2015 Ms. [redacted] purchased a month to
month open-ended agreement that allowed them once a day tanning services at our
Oak Ridge location for $87.79 per month plus tax....

Per the membership agreement
that was signed in the salon by Ms. [redacted], all Sun Tan City memberships
require at least one automatic payment before the client is able to cancel the
membership and there are no refunds for unused services.
 
As of June 22nd, 2015 Ms. [redacted]’s membership with
Sun Tan City was terminated and a refund request has been submitted for her.
 
Loyal customers are the key to any company’s success so it
is my hope that Ms. [redacted] will continue to utilize our services. I have
appropriately noted Ms. [redacted]’s concerns and have forwarded them to the proper
management team to ensure they are addressed.

We have received [redacted] response to our previous communication regarding her account with Sun Tan City. After further review of [redacted] account it appears as though the District Manager of the location where tanning took place has approved a refund in the amount of $227.61. This refund was approved and processed on our side as of November 4th, 2016 back to the debit/credit card that was placed on [redacted] account.We hope this fully resolves [redacted] issues and we hope for her return with us again in the future.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.If Sun Tan City is claiming they mailed me a check on May 30th I have not received it yet. Considering it has been exactly two weeks since May 30th I have my doubts that check was actually mailed. It's a pretty classic excuse to say "checks in the mail already". I would advise they just refund my credit card like I know they are capable of doing. As far as their comment about me being any kind of loyal or returning customer you can let Sun Tan City know I will never use their slimy business again and will tell anyone that listens what a ht company they are. This entire process has been laughable. A $23 refund should not require me making dozens of phone calls and resorting to the Revdex.com for assisting getting a refund I was due WEEKS AGO. I'm sure they thought I wouldn't waste this much of my time for $23, maybe they should change their name to Scam Tan City.
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We have read and reviewed the complaint made by [redacted] regarding her experience with Sun Tan City. In order to review this issue further for her and...

provide a resolution, we will need some additional information such as the name, date of birth, and address listed on [redacted]s account with Sun Tan City.We look forward to her response.

I have received the complaint from Ms. [redacted] regarding his membership, purchase with Sun Tan City.   The bank statement that we have from Ms. [redacted] shows a rejected NSF FEE- Item Returned. Which means Ms. [redacted]’s bank charged her a late charge, since her original payment was not able to process through. This is not something we refund for, since this was not a fault on Sun Tan City   Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have requested a refund for the charges I received in May AND June of 2016.  This issue BEGAN in May and I was charged until I fully cancelled this card (even though my membership was terminated on April 29, 2016).  I want a refund for both charges of $65.99 that are fraudulent and unauthorized.  I have attached the statements.  This should total to $131.98.  I have already negotiated the charges with my bank regarding the late fees so a refund for those charges is not requested.  There is no reason why I should not be refunded the TOTAL amount of $131.98 for the fraud that has occurred on my account due to inefficiency and fraudulent action of this business.  There is no reason why this old card should have been charged AT ALL and I request a refund for both charges.  Again I will take the remaining balance to court if I do not receive a refund for both fraudulent charges.
Regards,
[redacted]

Ms. [redacted],I have reviewed your account and see the refund for March's payment has been approved for you and will be credited back to you in form of a check to the address listed on your account. I have also submitted an additional refund for the prorate and the cost to join that you payed when you purchased your membership. It is our hope that this will resolve your issue.

November 9th, 2016 Revdex.com [redacted] I have received the complaint from Ms. [redacted] regarding her membership, purchase with Sun Tan City. On April 21st, 2016 Ms. [redacted] purchased a month to month open-ended agreement that allowed them once a day tanning services at our St. Matthews location for $59.99 per month plus tax. As of August 15th, 2016 Ms. [redacted]’s membership with Sun Tan City was terminated. In order for Ms. [redacted] to receive her refund request, we would need the proper documents stating that Ms. [redacted] did not authorize these charges. Without these documents, a refund request cannot be submitted. She is more than welcome to send those documents to: [email protected]  Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed. Sincerely, [redacted] Director of Client Services

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.First, the company has stated they have issued a partial refund to my credit card and the remaining balance applied to a gift card for future business with Sun Tan City.  Neither of these have occurred.  
Second, a gift card does not resolve this issue as I do not intend to do business with Sun Tan City again in the future.  With this having been my second experience of this nature with this company, I have come to believe their business practices are dishonest.  I respectfully request a full refund.
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
THE CUSTOMER SERVICE REP AT THE LOCATION IN GEORGETOWN PUT IN THE ACCOUNT NUMBERS 2 TIMES - SO IF IT WAS PROCESS WRONG IT IS NOT MY PROBLEM - THEY PUT THE INFORMATION INTO THEIR COMPUTER SYSTEM.  I HAD NOTHING TO DO WITH PUTTING IN THE NUMBERS.
Regards,
[redacted]

I have received the complaint from Mrs. [redacted] regarding her
daughter [redacted]’s membership, purchase with Sun Tan City.
 
On April 11th, 2015 Mrs. [redacted] purchased a month
to month open-ended agreement that allowed them once a day tanning services at
our Frederica location for $24.99 per month plus tax. Per the membership
agreement that was signed in the salon by Mrs. [redacted] and Ms. [redacted], all
Sun Tan City memberships require at least one automatic payment before the
client is able to cancel the membership and there are no refunds for unused
services.
 
As of June 17th, 2015 Mrs. [redacted]’s membership with Sun Tan
City was terminated. In addition, we have submitted a refund request for Mrs. [redacted] to be reviewed.
 
Loyal customers are the key to any company’s success so it
is my hope that Mrs. [redacted] will continue to utilize our services. I have
appropriately noted Mrs. [redacted]’s concerns and have forwarded them to the proper
management team to ensure they are addressed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Due to past dealings with this company I am less then trusting that they will not add terms and conditions to their offer as they have in the past leading me to read out to the Revdex.com.  I no longer want to do business with this company because I do not feel they are a reputable company.  I simply want the money they collected over the last several months from my checking account reimbursed back to me.  I do not want it placed toward any of their products or promotions.  I apologize for the delayed response as I was in orientation all day today then taught class this evening I just arrived home from my workday an hour ago.  I appreciate your time and attention to this complaint. 
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]

We have read and received the complaint from [redacted] regarding her transaction amount from Sun Tan City.We have reviewed [redacted] account and it appears as though Sun Tan City refunded [redacted] in the amount of $84.00 on April 1st, 2017.It is our hope that this resolves [redacted]...

[redacted] issues and she wishes to utilize services with us again in the future.

I have received the complaint from Ms. [redacted] regarding his membership, purchase with Sun Tan City. The account that we have located for Ms. [redacted], states that the client last tanned in 2013. We would need a date of birth, so we can locate the correct account. Unless, Ms. [redacted] is paying for...

someone else’s services. Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed. Sincerely, [redacted] Director of Client Services