RSM Entertaintment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response does not offer any resolution, and is factually incorrect.  It says my daughter last tanned in 2013, which is not only incorrect, but not what was stated in the complaint.  I stated that she last tanned in May, 2016, and did not tan at all during the months for which we were wrongfully charged, June and July, 2016.If the company needs more information, that is fine.  The member, my daughter, is [redacted], and her d.o.b. is [redacted].  I would like to add that once again I was promised a phone call from a District Manager by Monday, July 18, 2016 at 5:00, and, not surprisingly, I am still waiting for that call.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be semi satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I also strongly suggest that they are upfront with there members by letting them know they may experience delays in using other sun tan city's outside of their normal area, also major upgrades to the mobile app that allowed me to check into salons in Missouri and that the salons in Missouri actually receive my reservation.  
Regards,
[redacted]

November 7th, 2016   Revdex.com [redacted]
  [redacted]
I have received the complaint from [redacted] regarding her membership, purchase with Sun Tan City.   On April 23rd, 2015 [redacted] purchased a month to month open-ended agreement that allowed her...

once a day tanning services at our [redacted] for $22.99 per month plus tax. Per the membership agreement that was signed in the salon by [redacted] all Sun Tan City memberships require at least one automatic payment before the client is able to cancel the membership and there are no refunds for unused services.   As of November 2nd, 2016 [redacted] membership with Sun Tan City was terminated. Per the document that we have on file for [redacted] it states that we do not refund for unused services. If [redacted] cancelled, she would have been provided a confirmation form, stating no further payments would process. Without a proof of cancelation, a refund request would be denied. Per the District Manager of the [redacted] location, we would be able to submit a half and half refund request. Where half of [redacted] request would be processed back to her card, and the other half would be processed to a Glow Card.   Loyal customers are the key to any company’s success so it is my hope that [redacted] will continue to utilize our services. I have appropriately noted [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed.       Sincerely,   [redacted]

I have received the complaint from Ms. [redacted] regarding her tanning experience with Sun Tan City. Sun Tan City would first like to apologize for Ms. [redacted] less than perfect experience while tanning with Sun Tan City and appreciates the time she has taken to bring this matter to our...

attention. Sun Tan City reviews and considers all client issues a high priority and works diligently to resolve those issues in a timely manor. Once Ms. [redacted] issue was received, Sun Tan City quickly took the appropriate actions to ensure this issues was address and corrected to help eliminate this from happening in the future. In addition, Sun Tan City has contacted Ms. [redacted] by phone and agreed to refund Ms. [redacted] the requested $40.32 in form of a check to the address confirmed by Ms. [redacted]. Ms. [redacted] was satisfied with this resolution and our records indicate Ms. [redacted] has continued her tanning services with Sun Tan City. Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] continues to utilize our services. Tell us why here...

I have received the complaint from [redacted] regarding payments he has received from Sun Tan City.   After researching [redacted] complaint, it was discovered that [redacted] billing information was provided to purchase a membership for [redacted] This membership was...

purchased on May 3rd, 2016 at our [redacted] This membership totaled $26.74 per month.   Sun Tan City has terminated this membership to avoid any further charges to [redacted] and submitted a refund request in the amount of $240.66 that will be refunded back to [redacted] debit or credit card information.   Loyal customers are the key to any company’s success so it is my hope that [redacted] will utilize our services in the future. I have appropriately noted [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed

We have read and reviewed the complaint made by [redacted] regarding the services she has been provided by Sun Tan City.Upon reviewing [redacted]'s account, it shows that she had already spoken with the District Manager who extended services to [redacted] for two years and this had...

resolved the issue.It is our hope that [redacted] will continue to utilize our services and this has fully resolved her issue.

I have received the complaint from Ms. [redacted] regarding his membership, purchase with Sun Tan City. Ms. [redacted] does not have to start a new membership to unfreeze her account. It will unfreeze at the rate that she originally froze. In order to unfreeze, you have to pay the prorated amount to gain those $5.00 credits back. If the client cancels a frozen membership for any reason, those credits are then cancelled as well. Once the account is unfrozen, those freeze credits can be used for anything Sun Tan City related. It does not have to be for memberships, or tanning sessions. Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed. Sincerely, [redacted] Director of Client Services

I have received the complaint from Ms. [redacted]’s regarding her membership, purchase with Sun Tan City. On July 13th, 2015 Ms. [redacted]’s purchased a month to month open-ended agreement that allowed them once a day tanning services atour Beckley location for $79.99 per month plus tax. Per the...

membership agreement that was signed in the salon by Ms. [redacted]’s, all Sun Tan City memberships require at least one automatic payment before the client is able to cancel the membership and there are no refunds for unused services.  As of September 15th, 2015 Ms. [redacted]’s membership with Sun Tan City was terminated. We have issued Ms. [redacted] a refund, back to thecredit card on file.Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted]’s will continue to utilize our services. I haveappropriately noted Ms. [redacted]’s concerns and have forwarded them to the proper management team to ensure they are addressed. Sincerely, [redacted]Director of Client Services

I have received the complaint from Ms. [redacted]’s mother regarding
her daughter's membership purchased with Sun Tan City.
 
Our records indicate that Ms. [redacted]'s daughter is over the age of 18. Due to client protection, we do not release any type of
information regarding this...

client’s account to someone other than the account holder unless approved by the tanner. Due to Ms. [redacted] not being an authorized account holder we are not able to discuses the specifics of this account.

We have reviewed [redacted] response regarding her issue with her purchase with Sun Tan City.Sun Tan City has agreed to refund [redacted] the additional $30.09 and this requested as been submitted as of May 18th, 2017.We hope this fully resolves [redacted] concerns and she continues to utilize our services in the future.

I have received the complaint from Ms. [redacted] her membership purchase with Sun Tan City.   On March 29th, 2017 Ms. [redacted] purchased a six month open-ended agreement that allowed her once a day tanning services at our Hixson location for $18.88 per month plus tax. Per the membership...

agreement that was signed in the salon by Ms. [redacted], this Sun Tan City membership required at least six automatic payment before the client is able to cancel the membership and there are no refunds for unused services.   As of April 6th, 2017 Sun Tan City has agreed to cancel Ms. [redacted]’s membership with us to avoid any further charged to her provided account. In addition, Sun Tan City has also applied three courtesy Instant sessions to her account for her to use at her convenience.   Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services in the future. I have appropriately noted Ms. [redacted]’s concerns and have forwarded them to the proper management team to ensure they are addressed. Tell us why here...

We have reviewed Mr. [redacted]’s complaint and reviewed his account. Mr. [redacted] signed up for a monthly faster membership for $42.99 plus tax per month. With our flex memberships, we do required one full automatic payment before the client can freeze or cancel the membership, per the signed agreement...

we have on file. Any type of refund will automatically be denied, due to the membership agreement being signed by Mr. [redacted] authorizing this payment. At this time, the membership is cancelled and client can still tan the rest of this month. Mr. [redacted] will not see any further payments.

November 19th, 2015Revdex.com[redacted], I have received the complaint from Ms. [redacted] regarding his membership, purchase with Sun Tan City.On June 15th, 201 Ms. [redacted] purchased a month to month open-ended agreement that allowed them once a day tanning services at our...

Maryville location for $69.99 per month plus tax. Per the membership agreement that was signed in the salon by Ms. [redacted], all Sun Tan City memberships require at least one automatic payment before the client is able to cancel the membership and there are no refunds for unused services. As of November 13th, 2015 Ms. [redacted]’s membership with Sun Tan City was terminated. We have issued Ms. [redacted] a refund, via check that was sent out on the 17th of November.Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed. Sincerely, [redacted]Director of Client Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Thanks again for taking time to respond.  As I mentioned, the debit card used for my transaction with Sun Tan City was canceled and it can not be used for a refund.  Please let me know your plan for refunding the $196.90.  Can you mail a check to my home address?
Regards,
[redacted]

I have received the complaint from Mr. [redacted] regarding his membership, purchase with Sun Tan City. On July 18th, 2015 Mr. [redacted] purchased a month to month open-ended agreement that allowed them once a day tanning services at our Turkey Creek location for $19.99 per month plus tax. Per the...

membership agreement that was signed in the salon by Mr. [redacted], all Sun Tan City memberships require at least one automatic payment before the client is able to cancel the membership and there are no refunds for unused services. As of February 3rd, 2016 Mr. [redacted]’s membership with Sun Tan City was terminated. We have issued Mr. [redacted] a glow card, as a courtesy since we do not refund for unused services.Loyal customers are the key to any company’s success so it is my hope that Mr. [redacted] will continue to utilize our services. I have appropriately noted Mr. [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed. Sincerely,  [redacted] Director of Client Services

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
 
 
 Check was received in refund of disputed amount.

We have reviewed the response from Ms. [redacted] regarding her account with Sun Tan City.
Upon further review, a refund request was submitted for Ms. [redacted] for the other half of her unused services. This refund will go through a process of review and if at any time Ms. [redacted] would like to check the status of her refund she is welcome to do so.
We hope that is fully resolves Ms. [redacted]'s issue and if we can be of any further assistance, please let us know.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]s
 
 
 I do not accept nor agree with the the business settlement on this matter. In regards to the automatic charge, this was done on June 1st for the month of June. We purchased this service on the 15th of April, and told the sales person that we were only going to use it until May 1st when we went on our Cruise. If the company can afford to give a Service settlement of $83 to be used at their Business, they can afford to refund the amount for unused services.  This is more of a punishment for not continuing to use their service than a settlement for withdrawing funds from our account knowing that we would be out of town and probably not notice it.

Tell We have reviewed all information and spoke with the District Manager of the location and we have submitted and approved a refund for Ms. [redacted]. It is our hope that Ms. [redacted] is satisfied with this solution. us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am glad to read that randy has admitted that they cancelled/transferred my membership to zoom tan but what about the over 2 years of payments they took out of my bank account when I never used their services as there was no place to go to use them.I expect a full refund of all the money that was taken from me.[redacted]
Regards,
[redacted]