RSM Entertaintment

I have received the complaint from Ms. [redacted] regarding her membership, purchase with Sun Tan City.   On November 5th, 2016 Ms. [redacted] purchased a month to month open-ended agreement that allowed them once a day tanning services at our Greenwood location for $25.99 per month plus tax. Per the...

membership agreement that was signed in the salon by Ms. [redacted], all Sun Tan City memberships require at least one automatic payment before the client is able to cancel the membership and there are no refunds for unused services.   As of December 2nd, 2016 Ms. [redacted]’s membership with Sun Tan City was cancelled. Per the document that we have on file for Ms. [redacted], December is a required payment. Since Ms. [redacted]’s membership was cancelled as of the second of December, Ms. [redacted] still has until the end of the month to use her services.   Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed.

I have received the complaint from Ms. [redacted] regarding her membership with Sun Tan City.   Our records indicate Ms. [redacted] purchased a one month membership agreement with us on January 18th, 2017. As noted in the membership agreement that Ms. [redacted] signed on the day of purchase it...

states that the membership required one full automatic payment before the membership could be cancelled or frozen and was an open-ended agreement. The agreement also states that all changes to the membership must be made prior to the first of the month and you will receive a confirmation code for changes made to the account.   Ms. [redacted]’s membership history shows that the membership as not frozen until February 1st, 2017. Therefore, this would have been after the payment for the month of February was already submitted to her financial institution for processing. Resulting in her seeing the charge from Sun Tan City for February’s full membership payment.   Sun Tan City has agreed to refund Ms. [redacted] her February’s payment amount of $69.59 and froze her membership. When a membership is frozen the customer will receive a $5 freeze payment each month. Upon unfreezing the membership and resuming services, the $5 payments made while frozen will be credited back to the customers Sun Tan City account to use as an in store credit.   Loyal Customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have also appropriately noted Ms. [redacted]’s concerns to ensure they are reviewed.

November 9th, 2016 Revdex.com [redacted] I have received the complaint from Ms. [redacted] regarding her membership, purchase with Sun Tan City. On January 16th, 2016 Ms. [redacted] purchased a month to month open-ended agreement that allowed them once a day tanning services at our...

Poplar Level location for $43.99 per month plus tax. Per the membership agreement that was signed in the salon by Ms. [redacted], all Sun Tan City memberships require at least one automatic payment before the client is able to cancel the membership and there are no refunds for unused services. As of February 2nd, 2016 Ms. [redacted]’s membership with Sun Tan City was cancelled. Per the document that we have on file for Mr. [redacted], February was his first required payment. Ms. [redacted] has also tanned in the month of February as well. Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed. Sincerely, [redacted] Director of Client Services

I have received the complaint from Ms. [redacted] regarding her membership, purchase with Sun Tan City.  On June 2nd, 2009 Ms. [redacted] purchased a month to month open-ended agreement that allowed them once a day tanning services at our Georgetown location for $28.88 per month plus...

tax. Per the membership agreement that was signed in the salon by Ms. [redacted], all Sun Tan City memberships require at least one automatic payment before the client is able to cancel the membership and there are no refunds for unused services. As of August 15th, 2016 Ms. [redacted]’s membership with Sun Tan City was terminated, due to her payment not being able to process through. Ms. [redacted] currently has a balance due of $31.77 for the month of August. Ms. [redacted]’s payment was not able to process through, due to an invalid account number on file. In order for Ms. [redacted] to continue tanning, the balance due would have to be paid in full.  Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed. Sincerely,  [redacted] Director of Client Services

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.My daughter is 16 years of age.  She was born in 1999 and I had to come in and sign for her to get the membership and I also had to come into the salon to cancel the membership.  This response does not surprise me because Suntan City does not maintain correct records.  I still have yet to hear from a manager as I requested to your main office the day I filed this complaint.  It's all excuses with this company!
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I need confirmation that my husband's account was cancelled as well.  It was deducted from my bank account at the same time.  His name is [redacted] ([redacted].  At the same address, [redacted].  If he needs to speak with him personally to confirm that he wants to cancel he can be reached at ###-###-####.
If both accounts are cancelled I will be satisfied. Regards,[redacted]

I have received the complaint from Ms. [redacted]regarding his membership, purchase with Sun Tan City. As of July 13th, 2016 Ms. [redacted]’s membership with Sun Tan City was terminated and transferred to [redacted]. We no longer have any Sun Tan City locations in the New York area. Any questions or concerns regarding Ms. [redacted]’s membership should be directed towards [redacted]. They can be reached at [redacted]. Loyal customers are the key to any company’s success. We have forwarded Ms. [redacted]’s concerns to the proper management team to ensure they are addressed. Sincerely, [redacted] Director of Client Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We have reviewed Ms. [redacted] complaint. I have reviewed her account, and I have cancelled this membership for her. Client was eligible to cancel after September’s payment. The confirmation for this cancellation is [redacted]. It is our hope that this solves Ms. [redacted] issue. Tell us why here...

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have received the complaint from Ms. [redacted] regarding her purchase from Sun Tan City.   After researching Ms. [redacted] complaint, it was discovered that Ms. [redacted] purchased an annual membership totaling $799.70 through her online account with Sun Tan city.     As of February 8th,...

2017 Sun Tan City has approved and processed a refund for Ms. [redacted] totaling $799.70 that will be credited back to her debit or credit card information provided to Sun Tan City.   Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed.

I have received the complaint from Ms. [redacted] regarding charges she is receiving from Sun Tan City.   After researching the last four of the card number Ms. [redacted] provided to Sun Tan City via email, it was determined that Ms. [redacted]’s card is also linked to a [redacted]’s account to which the...

same mailing address matches Ms. [redacted]’s.   Since the membership on [redacted]’s account is an active membership, the monthly payment totaling $10.99 processes on the first of every month to the billing information provided to Sun Tan City.   Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted]’s concerns and have forwarded them to the proper management team.

Sun Tan City has reviewed Ms. [redacted] additional comments regarding her purchase with Sun Tan City. Sun Tan City has agreed to submit a refund request for review for Ms. [redacted] upgrades purchase of $50. It is our hope that this resolves Ms. [redacted] concerns regarding her account.

We have received the complaint from Mr. [redacted] regarding his membership purchase with Sun Tan City.
On July 16th, 2015 Mr. [redacted] purchased a month to month open-ended agreement that allowed him once a day tanning services at our Bristol location.
On this same day, Mr. [redacted]’s membership with...

Sun Tan City was terminated and a refund request was submitted for him in the amount of $22.35. This refund was approved and sent for issuance as of July 28th, 2015.
Loyal customers are the key to any company’s success so it is my hope that Mr. [redacted] will continue to utilize our services. I have appropriately noted Mr. [redacted]’s concerns and have forwarded them to the proper management team to ensure they are addressed.

Revdex.com:
I have reviewed the response made by the business in reference to [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I my complaint I clearly state the amount of $84.00 was credited back to me.  I also go on to state that amount of $30.09 was also due back to me.  I originally purchased lotion[redacted]  The amount of $30.09 was charged to my card.  After tanning I wanted to spray tan and the tanning consultant[redacted] advised that was not the best lotion choice for spray tanning and suggested I return the [redacted] and purchase the [redacted] brand.  I did and she stated she would void the previous transaction and charged my card another $43.85.  I am still needing a refund of $30.09 and this has been since April 1, 2017.  Attempts to correct this have been made to the store location in [redacted] several times and also their corporate customer service to no avail.  I have attached my bank statement showing the charge of $30.09.  I want resolution to this mistake.  You can find this charge on page 4 of the attachment.  I am very unhappy that I have had to argue and fight for so long for money that is mine.  I returned their product and expect them to return my money as well.
Regards,
Brittany Cecil

December 20th, 2016 Revdex.com [redacted],  I have received the complaint from Ms. [redacted]-[redacted] regarding her membership purchase with Sun Tan City. On January 21st, 2014 Ms. [redacted]-[redacted] purchased a month to month open-ended agreement that allowed her once a day...

tanning services at our Augusta location for $29.99 per month plus tax. Per the membership agreement that was signed in the salon by Ms. [redacted]-[redacted], all Sun Tan City memberships require at least one automatic payment before the client is able to cancel the membership and there are no refunds for unused services. As of December 20th, 2016 Ms. [redacted]-[redacted]’s membership with Sun Tan City was terminated. Per the document that we have on file for Ms. [redacted]-[redacted], we do not refund for unused services. As a one-time courtesy, we would be more than happy to a glow card request. This is an electronic gift card that never expires, which you can use towards products, packages and anything else that's Sun Tan City affiliated. Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted]-[redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted]-[redacted] concerns and have forwarded them to the proper management team to ensure they are addressed. Sincerely,   [redacted] Director of Client Services

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Who is Mr [redacted]?  This is...

the sort of response I expected from an inept company.  Not once has anyone ever called me about any trouble with my card which, as I mentioned, is the same card I used to make a double payment in error.  That would not have happened if their website worked properly.  I cancelled the account on my own.  And The only reason this check is being mailed is because I called to throw a fit.....again....yesterday.  I have spent over 3 hours on this matter which I find ridiculous.  Hopefully they can get it together in the future but I'm not going to be around as a customer to see this happen.  This Sunday will be a month since this all began.  I will not be satisfied till I have that check AND it clears.  I asked to have the check sent overnight and was told "we can't do that."  Unacceptable!
Regards,
[redacted]