Risezone Solutions

Had a good experience with this company

Very happy with the help which was provided

excellent service with andI would recommend risen to my friends

Gary has been very helpful in getting my laptop back to working order I contacted them when popups were a problem Found out that percent of my computer had been comprimised Totally happy with the service Would recommed if someone has computer problems

Excellent service

Quick, efficient, professional and solved my problem

I am happy now my computer is working fine

The done was professional and excellent

today my computer was hacked and Andy did a fine job of navigating my through
the process of getting things back

ALL THE ISSUES THAT I HAVE ON MY COMPUTER ARE BEEN RESOLVED BY THE TECHNICIAN AND I AM VERY VERY SATISFIED BY THEIR PERFORMANCE

The company spent as much time as was necessary to totally clean both of my computers and get me running smoothly again without viruses or hacking sortware

The service was great! Everything worked out just the way I needed it toI would recommend this to others for sure

Yesterday, the service was lackingThe rep was not so helpful and after approximately an hour, I had to hang up the phoneToday, however, Andy A*** was thorough, personable, and efficient in solving my problems Happy to have met Andy and I will ask for him specifically in the future

From: Info Date: Mon, Mar 2, at 7:PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: ***@myRevdex.com.orgHello ***, I apologize for the delayed response, its
been crazy cold and snow and ice month and lots of things are going wrong with me and some how I missed the emails and phone callI am trying my level best to cope with weather but its not been a good month. We have been working with the client but under-estimated the issues on the machine, what we thought of it having a simple antivirus software installation issue but it turned out to be virus infected machine, we could do anything on it without formatting the computer and starting fresh. Due to mis-communication with the customer we ended up installing a wrong version of software on the computer, so we have to remove it all together and reinstall the right version of windowsSince most of the original sellers don’t provide software DVD’s with the computer now, we have to download and mail the dvd’s to customer. We tried installing the *** *** but customer could not provide her installation code keysWe can only install software for which the customer has a valid license key So without valid license key we can only deploy the trial version of *** *** If client can provide us with original license key, we should be able to update her software registration.As of Jan 26, the costumer machine has been installed with right version of ** *** and *** securityA trial version of *** *** has also been installed and for all the inconvenience cause we have informed the client that we are going to refund her full amount charged but since the transaction is old, we can refund it back to her credit card, we have to send a paper check by mail for which we are waiting for confirmation from customer. Thanks Risezone Team

The Service was marvelous Tech was very knowledgeable

I solve my computer slowing issues and get protection for them

I am very satisfied with the work done on my computer

Very helpful would do business again

Good Service andy did good job thats why we update the service

Help was courteous, knowledgeable and accommodating Patient and fixed the problem.Thanks, DK