Risezone Solutions

Risezone Solutions, specifically A[redacted] has been very responsive and understanding of my needs.

I had an issue with network security and called this company. I got a solution to the problem quickly and was resolved in a timely manner.

I had an issue with junk on my computer. I got and AVG thing from the store and I couldn't figure it out... these guys came in and saved the day!! Thank you to the whole staff that helped!

I feel pretty good with service. ...............................!

Hello [redacted],
As per the [redacted].com from where we paid and ordered the [redacted] 2010. Since this is old version the disc is not being provided but only a licence key comes in the box and once activated, the software can be downloaded. 
[redacted]
Product Features
this is the old 2010 version of the software, [redacted] requires a phone call to [redacted]) to complete an automated telephone activation. So, customer should choose Telephone Activation rather than Internet activation. This will install and activate the software.
[redacted]
If for any reason there is any issue with this licence key, we should be able to [redacted].com and either get it fixed or get it replaced. Since you have the original box and papers for this new MS [redacted] you can also call the 800 no of the seller on the receipt that came with the box.
We have been trying to reach out to you and also emailed you the same. Now you can try to call the [redacted] 800 no referred above and if you want, you can conference in a technicial from our [redacted] to get the issue resolved. At the same time, if the issue with key persists, we can have a conference call [redacted].com and get it reolved with you being part of all the communication with both [redacted] and [redacted].
Thanks[redacted]Billing Department20466 Corder Pl, Ashburn, VA 20147 USe-mail: [email protected] | web: www.risezone.com | Toll Free: ###-###-####

My computer runs faster then before. no problems or anything coming up. works amazing. Great customer service.

Excellent service! Friendly but professional. Very experienced in technology.

Hello,
Complaint:[redacted]
We cannot refund any payment made to other companies or
vendor.  But in good faith once the current  antivirus has expired, we can ship out
another one year anti-virus license subscription to customer. Customer can use
it as per their discretion. But we need confirmation from customer to initiate
this. And customer need to contact us once their current license is expiring,
so we can ship out the new license software.
Thanks
& Regards,Customer Support
Risezone Solutions

The service was very professional

RiseZone did a great job getting my desktop back in working order! the technician was great at cleaning it up and getting me on my way. thank you for your help.

Proffessional and high satisfactory

Rizwzone to the best of my knowledge did a good job at getting rid of the maul ware on my mac mini.

Spoke with Jacob an was very helpful in every way concerning the process of fixing my computer. He took the time to explain in detail every thing they did. Very well pleased with the process and the customer service I received. Would highly recommend this to anyone having issues with their computer.

the service was very good and very experience guys helped me

Excellent support. Very patient with client. Explained all issues clearly.

G[redacted]e was corrupted and I was unable to use it. The tech was able to get the problem solved and it is now working fine. I am very pleased.

excellent service from rick

Work out well with repairing a situation that I could not take care of and spoke of other problems that were there I did not know of.

Hello Ref: Complaint ID: [redacted]First of all apologies for delayed response, somehow we assumed/over-sighted that we had responded to this complaint.To start with, we Risezone Solutions are independent service provider and has no affiliation with any third party brand and any of their product...

or service offerings. The service we are offering is also available with the brand owner's office website. This same  is displayed right in middle of all of the pages on our web site www.risezone.com. In all our telephonic conversation with customers we make sure that we inform the customer that we are an independent service provider, but it looks like there is some misunderstanding here.Still if any customer is not satisfied with our services we try to resolve the concern with options for refund. We have links to our refund policy page(http://www.risezone.com/refund-policy/) on all the page footer on our website.A part of it: In case the client is not satisfied with the service and hasn’t received a successful resolution for a single issue concerning his PC within a month; a full refund with no questions asked is to be made.Now moving complaint No: [redacted], there is a lot of misunderstanding with the customer and we are trying to mitigate the concerns but for that we need to communicate with the customer and customer doesn't want to listen anything.First thing we have initiated the refund as customer is not satisfied with service. A copy of same is attached along with.Second, We helped the customer with following1.      Computer infected with Adware and Malware infections, which were removed and cleaned.2.      Many unwanted programs were installed in computer, which could have been source of adware or malware infections. These programs were removed and the Computer Cleaned out.3.     The junk files and the temporary internet files were removed.4.     The browser were optimized and checked for any unwanted junk extensions/applications attached to the browser.5.     The Computer was cleaned and scanned for any broken registry which was fixed.6.     The Computer was scanned for any malware or adware. And also for any virus infections/Trojans on the Computer. All the infections were removed.7.    [redacted] Software was not working properly and we re-installed it.There was no factory reset performed by our technicians so there was no chance of losing any data from the machines. At that time all the machines were working good after the clean up and antivirus install and customer also responded positive on online customer survey. Same is attached along withLater on when customer faced another issue, customer did not contact us but got service from office deport. If a customer got a factory reset from [redacted] or any other third party, we cannot help in recovery of files there. This is beyond our scope.We generally advertise our services online on different websites from where customers finds our toll free no and then calls us, there is no way a customer calling [redacted] or any other company can get directed to us. ThanksCustomer [email protected] Solutions LLC.

Very helpful. were willing to do the service online. Very Happy with the service.