Risezone Solutions

The company spent as much time as was necessary to totally clean both of my computers and get me running smoothly again without viruses or hacking sortware

I am satisfied with the service that Risezone has provided to meI am very appreciative with the responsiveness and the solutions providedThank you,

Yesterday, the service was lackingThe rep was not so helpful and after approximately an hour, I had to hang up the phoneToday, however, Andy A*** was thorough, personable, and efficient in solving my problems Happy to have met Andy and I will ask for him specifically in the future

I'v been with Risezone for years nowThey are always Immediately available when I Callalways solve my issuesThey are Professional, Friendly, patient and courteousI would recommend Risezone to anyone who wants to have a great computer
support company ~ thank So Much !!!

I am satisfied with the performance and I'm a happy customerYour technicians were very helpful

tech are did a very good JOb .................My computer problem is solved

I feel this computer service is a very good service

Had computers, each with different issuesTechnicians worked on all computers simultaneously in efficient mannerVery helpful and explained each step in the processALL computers running perfectly! Thank YOU! :)

for as service is excellent .............................!

I am satisfied with the performance and I'm a happy customerYour technicians were very helpful

today my computer was hacked and Andy did a fine job of navigating my through
the process of getting things back

I think the service was great!

Very satisfied with Risezone & all that they have done to correct all problems with my computer

I received professional and excellent service

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
CUSTOMER’S RESPONSE TO RISEZONE (4-2015):
MESSAGE FROM
BUSINESS:
Hello ***,
As per the ***.com from
where we paid and ordered the ** *** Since this is old version the
disc is not being provided but only a licence key comes in the box and once
activated, the software can be downloaded
Customer’s response to Risezone:
As mentioned in my previous email response via the RevDex.com, “, I solicited the assistance of the Genuine,
authorized *** Tech Support listed on the Official *** Website who walked
me through installing the product key that I received from RisezoneA Genuine,
Authorized *** Tech Support person informed me that the product key was
invalidIt was not compatible with computers in the United States. Additionally, the product key is a 30-day
trialTherefore, as of today (4/15/2015), I have days left to use the 30-day
*** *** trial that I deceivingly received from RisezoneAccording to
Risezone Technicians I was supposed to receive a life-time licensed version of
MS ***. Again, this is what I had
before Risezone Technicians incompetently removed it from my computer when they
incorrectly installed ***
The invalid product key that I received from Risezone was installed
on my computer per the instructions in the “*** *** Home & Student
Product Key Card” package with the assistance of a Genuine, Authorized
*** Technical Support person (per the Official *** Website)
When I activated the product key from my computer, I received the
following message: “This product cannot be activated because the product key is
not valid”
Per Risezone’s suggestion (below), I called ###-###-#### for
assistanceThe aforementioned number is for a technical support company that
provides *** support, but it is not the Official *** Tech support
This was verified by Anthony, the technician (at the 1-# provided by
Risezone) who confirmed that the product key that I received from Risezone was
purchased in Africa and was invalid in the United StatesAnthony also
mentioned that there is a geographical block on the product keyHe suggested that
I could purchase a licensed copy of *** ***, which would resolve the
issueThis is what I’ve been asking Risezone to do to correct their technicians’
mistake since October I also have a case number referencing the
conversation with Anthony if needed
Also the version of *** *** that I had on my computer before
Risezone removed it was “*** *** Professional Plus 2010”Risezone
technicians sent me a different version (*** *** Home and Student 2010)
to installThis error again emphasizes the high level of incompetence and
deceit that is common place at Risezone
MESSAGE FROM BUSINESS:
Product Features
this is the old version
of the software, *** requires a phone call to ***(* *** *** ***)
to complete an automated telephone activationSo, customer should choose
Telephone Activation rather than Internet activationThis will install and
activate the software
Customer’s response to Risezone:
As mentioned above, I called ###-###-#### for assistance as
suggested by RisezoneThe aforementioned number is for a technical support
company that provides *** support, but it is not the Official ***
Tech SupportThis was verified by Anthony, the technician (at the 1-#
provided by Risezone) who confirmed that the product key that I received from
Risezone was purchased in Africa and was invalid in the United StatesThere is
a geographical block on the product key and it is worthlessHe suggested that
I could purchase a licensed copy of *** ***, which would resolve the
issueThis is what I’ve been asking Risezone to do to correct their technicians’
mistakes since October I also have a case number referencing the
conversation with Anthony if neededRisezone technicians removed a licensed
copy of *** *** from my computer when they incorrectly installed
***
MESSAGE FROM BUSINESS:
If for any reason there is
any issue with this licence key, we should be able to ***.com and either get
it fixed or get it replacedSince you have the original box and papers for
this new MS *** you can also call the no of the seller on the receipt that
came with the box
Customer’s response to Risezone:
It is Risezone’s responsibility to ensure that what they purchase
for their customer is accurate and will meet the customer’s needsThis is the
fundamentals of providing customer serviceRisezone placed the orderIf there
is a problem, the purchasing entity (Risezone) should resolve it, not the
recipientAgain, this is horrible customer serviceAs confirmed by the technician that Risezone
referred me to via the 1-# (as stated above), the product key is
invalid/worthlessThis is Risezone’s issue to resolve not the customers
MESSAGE FROM BUSINESS:
We have been trying to reach out to you and
also emailed you the sameNow you can try to call the *** no
referred above and if you want, you can conference in a technicial from our
*** to get the issue resolvedAt the same time, if the issue with key
persists, we can have a conference call ***.com and get it reolved with you
being part of all the communication with both *** and ***Thanks*** ***
Customer’s
response to Risezone:
At this point I have no confidence in
Risezone’s ability to resolve any of the stated issues ((1) licensed and correctly
installed *** Operating System and (2) licensed and correctly installed ***
*** 2010) that their technicians created with my computerSince October of
I have been greatly inconvenienced and disrespected by Risezone’s
technicians attempts to disregard and covtheir grievous mistakesI am
still waiting for justice and fairness that is due as a result of my damaged
property
During an installation of *** on
my computer, Risezone Technicians removed my *** Operating system from my
computerI had a licensed authorized version before Risezone Technicians
removed it from my computer
Risezone technicians re-installed my
*** Operating System, but I have issues that have been confirmed by Official
Genuine *** Support TechniciansSince Risezone’s re-installation, I am
also getting the following pmessage on my computer every time I access the
internet“This computer is not running genuine Windows.” Official Genuine ***
Tech Support experts have confirmed that I will have problems with the
operating system that Risezone re-installed
Risezone’s work ethic greatly contradicts
their website’s Mission Statement
“About Mission
Risezone
deliver the best online technical support services to home and business
computer users at reasonable price in minimum time.”
Risezone Technicians have not
provided the “best online technical support services” and I’ve been waiting since
October for Risezone Technicians to correct problems they created
Also,
Risezone offers the following services on their website:
Printer Support
Virus
support
Spyware
Support
Slow
PC
It’s
obvious by Risezone’s technicians’ incompetent actions, that they do not have
the capacity to resolve the issues they created on my computer, which has been
unresolved since October And to date the Revdex.com has been involved
for a few months and no resolution has been reachedThe only solution is for
Risezone to take responsibility for their mistakes and provide a check to cover
the expense of getting what Risezone Technicians removed from my computer: (1)
A licensed copy of *** *** and (2) a licensed copy of ***
*** Operating system
No
one can deny that this solution is equitable, especially with what I’ve had to
endure and the stress I continue to deal with because of the unfair and unjust
treatment by Risezone TechniciansI will solicit installation and activation services
from the Genuine-Official *** *** Technical Support (per the Official
*** Website) to receive competent products and installation and
activation services
Regards,
*** ***

Andy was a great technicianHe explained to me exactly what was going on with my MacBookHe even showed me all the different IP addresses that were hacking into my system due to me downloading fake programsHe then ensured that he could resolve the issue and reminded me that it is important to not install programs that I am unsure of on my computerHe certainly helped turn my day around as I was worried my laptop would be destroyedGrade A customer service and technical support

Company charged for computer clean up and for three years computer anti virus security Company conducts business under the assumption that they are affiliated with *** *** They ultimately said they couldn't help me because a *** Certificate had expired and was to refund the cost of services Instead of refunding the service amount oi they remotely accessed my bank and withdrew $in addition, they wanted me to wire the the supposed deposits that were sent in error (which were actually withdrawals)to someone in China

today my computer was hacked and Andy did a fine job of navigating my through
the process of getting things back

Amazing workCommendable and would for sure recommend it to anyoneFast and also really helpful customer careKeep up the good work,

they were very helpful in resolving my issue.................................!