RIDGID

Upon receipt of the complaint, we immediately contacted the customer.  This issue has been resolved to the satisfaction of the customer.

Upon receipt of this complaint we immediately contacted the customer.  This complaint has been resolved to the customer's satisfaction.

Hello!  Upon receive of this complaint we immediately contacted the customer.  We have resolved the issue to the customer's satisfaction.

Hello.  Upon receipt of this complaint, I had several email exchanges with the customer to learn about the situation and try to move to a resolution.  However, the situation he is describing is not the result of product design or quality.  No where do we state or suggest that the...

dusting brush will not scratch any surface.  Despite an attempt to provide friendly recommendations to the customer on alternate solutions (from other products or manufacturers), I've received no clear indication on how this complaint can be resolved.  Since his complaint is not related to product design or quality, I'm unable to provide a solution.  Further, related to his desired settlement of "I am demanding a brush that does not scratch any surface.", we do not make alternative dusting brushes so there isn't an alternative product that I can even consider supplying as a courtesy to the customer.In an effort to better enable you to review and close this complaint, I'm happy to supply our email conversations under private cover.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
your last message clearly states you offer to up to lsa..I would like the tools fixed per the 3 year agreement. Your website shows the date of purchase. Why is is so hard to honor your agreement?  
Regards,
[redacted]

Hello!  Upon receipt of this message we immediately contacted the customer.  We have resolved the issue to the customer's satisfaction.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The company will replace the batteries and provide documention.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have received messages on my answering machine at home left by a representative of rigid during business hours.I have responded to them by email that I work M-F and I am not at home during these hours to receive or return tbere calls.I am not sure what they need to help them resolve this.   I bought there product and registered it and have received new batteries for the product under the warranty once already.  I took my batteries to the Home Depot in Duncan, bc like I was suppose to and the batteries are defective.  I've complied with all requirements of the warranty program.  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I don't appreciate Mr. [redacted]'s overwhelmingly nasty, arrogant, and holier-than-thou approach to his handling of my valid and reasonable complaint. He is unapproachable, unpleasant, and too smug to be of pleasant assistance.The complaint indicated that the brush was used as directed on furniture and plastics. From there, he erroneously assumed that I was using the brush on "delicates". Regardless of whatever he defines as "delicates", he has neglected to define the term.He then blamed me, the victim, in this matter. He wrote, "However, they did indicate that scratching could be the result of debris (i.e., stones, glass, dirt) that is built-up in the brush and then used on a delicate surface without cleaning it first."That's insulting to my intelligence. Of course I already knew to clean and how to clean the brush from debris. That's an outrageous distraction from the product's inherently inferior design.[redacted] then admitted that the brush was designed so poorly that some materials would incur scratches. He wrote, "While the product is perfect for a variety of applications...some materials or applications may require the use of a horse hair brush (available from other manufacturers). "RIDGID's manual fails to indicate that there are horse hair brushes available from other manufacturers. RIDGID's manual, websites, and advertisements omit such an important warning.His "friendly" warning was too late.In fact, [redacted] sent me a link to The [redacted] webpage for the item in question, and on the webpage, it's advertised as follows: "Brush vacuum accessory designed for delicate surface cleaning". Notice the adjective delicate. That's false advertising for certain. And it's coming directly from RIDGID.Everything that it is advertised for usage with - dashboards, keyboards, blinds - it would certainly scratch.Another problem is that the circular brush unit is coming detached. You know, RIDGID could offer me a refund by check in the amount of $8.97.
Regards,
[redacted]