RIDGID

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello.  Unfortunately there seems to be something out of place.  We only have a voicemail message from [redacted] on February 2, 2017  That same day, we returned his call and sent him an email. We called him again today and left our 7th voicemail. We do not have an alternate number for the customer.  In his voicemail, he only left the number that is listed on his account and in his complaint.

Hello!  Upon receipt of this complaint we quickly reached out to the customer.  We've resolved the issue to the customer's satisfaction.

The company can simply resolve the matter by covering LSA warranty. I bought the impact/drill combo from [redacted] Canada and their website does NOT state that you have to register within 90 days to be eligible for LSA warranty.

Hello!  Upon receipt of this complaint we contacted the customer.  We've resolved the issue to the satisfaction of the customer.  Thank you!

Hello!  We were able to get in contact with the customer and have resolved the issue to his satisfaction.

Hello!  Thanks for reaching out.  We've been in touch with the customer and this issue has been resolved to their satisfaction.

Hello!  Upon receipt of this complaint we immediately took action.  This has been resolved to the customer's satisfaction.  Thanks!

Hello!  Upon receipt of this complain we immediately reached out to the customer.  The issue has been resolved to the customer's satisfaction.

Hello.  Upon receipt of this complaint, we contacted the customer.  At this time, we believe we have resolved the issue to the satisfaction of the customer.

Hello.  We were able to contact this customer to discuss his complaint and review the situation.  Happily, we were able to come to a mutually satisfactory resolution.

Hello!  Upon receipt of this complaint we immediately attempted to contact the customer.  Unfortunately, after more than 6 phone calls with voice messages and several emails, the customer has never contacted us.  Without correspondence with the customer, there's nothing we can do at...

this moment.

I did finally get the email confirming the LSA for my tile saw last night... so I'm satisfied at this point, and am fine with closing the issue.Thanks for seeing this through! It's really helpful to have an advocate for consumers like the Revdex.com!Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me.  The business is sending a replacement part which was my desired outcome.  Very good customer service.  I would definitely buy more of their products due to this response.
Regards,
[redacted]

From: Christopher B[redacted] Date: Thu, Apr 21, 2016 at 1:51 PMSubject: Complaint #[redacted]To: [redacted]@cleveland.Revdex.com.orgThis complaint has been resolved to the satisfaction of the customer.  Mr. [redacted] was able to get his product repaired at his local service center by paying for the necessary labor charges.  No further action is required at this time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.Thank you for helping me resolve this issue Mr. W[redacted].
Regards,
[redacted]

Revdex.com:
I have left several messages and an alternate phone number. Rigids customer service is horrible. Quit making excuses.
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Hello!  Upon receipt of this complaint we immediately contacted the customer.  We're hopeful that we resolved the issue to the customer's satisfaction.

Hello!  Upon receipt of this complaint we immediately contacted the customer.  This complain has been resolved to the customer's satisfaction.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]