RIDGID

Upon receipt of this complaint we immediately contacted the customer.  This issue has been resolved to the customer's satisfaction.  Thank you.

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

From: CustomerService...

[PROTOOL/RTC/RTC] <[email protected]>Date: Fri, Jun 3, 2016 at 11:52 AMSubject: RE: Undeliverable: Re: Undeliverable: Re: k30 drain cleanerTo: "[redacted]@gmail.com" <[redacted]@gmail.com>Cc: "'[redacted]@cleveland.Revdex.com.org" <'[redacted]@cleveland.Revdex.com.org>[redacted],            �...⇄ Please see tracking below for your machine that we have shipped out through [redacted].  Thank you! (see attached documents)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello!  Upon receipt of this complaint we immediately contacted the customer.  This issue has been resolved to the customer's satisfaction.

Hello.  Upon receipt of this complaint we immediately contacted the customer.  This issue has been resolved to the customer's satisfaction.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Following receipt of the complaint, we quickly contacted the customer.  We have worked out the problem and resolved it in a manner that is mutually satisfactory for both parties.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello!  Upon receipt of this complaint we immediately contacted the customer.  This issue has been resolved to the customer's satisfaction.

Upon receipt of this complaint, we immediately contacted the customer.  This has been resolved to the customer's satisfaction.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello!  Upon receipt of this complaint we immediately contacted the customer.  This has been resolved to the customer's satisfaction.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Its not repaired yet. I hope it gets resolved.
Regards,
[redacted]

Hello!  Upon receipt of this Revdex.com complaint, we quickly responded to the customer.  We have created a service authorization ticket for him through which he can obtain warranty service/repair/replacement in accordance with the RIDGID Full Lifetime Warranty.

Hello!  Upon receipt of this complaint we immediately contacted the customer.  This issue has been resolved to the customer's satisfaction.  Thanks!

Hello.  Upon receipt of this complaint, we quickly reached out to the customer to learn more about the situation.  Unfortunately, there is no record of registration for this product, meaning that it is not covered by the Lifetime Service Agreement (which required registration within 90...

days of purchase).  The product is also outside of the warranty that comes with initial purchase.  Because of this, we're unable to help the customer at this time.  And, do to safety regulations and risk to the consumer and product, we're unable to supply a part (a motor) to the customer despite his request and offer to install it himself.  There is nothing else we can do at this moment.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.]
Revdex.com: The company did send me another sump pump at no cost.  It won’t be installed until 3-15, but hopefully this one works.  [redacted]  [redacted]
 
Regards,
Zach Donkers

Hello.  This is an update to confirm that we've been in contact with the customer and have resolved his issue to his satisfaction.