RIDGID

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI appreciate the prompt action by Revdex.com as well as the vendor
Regards,
*** ***

Hello Following receipt of this complaint, we contacted the customer to review the situation We have worked together to resolve the situation in a manner that was agreeable to the customer The customer is satisfied with our response

Hello! Upon receipt of this complaint we immediately contacted the customer This issue has been resolved to the customer's satisfaction Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** Industries who is the manufacturer of Ridgid power tools provided a replacement motor free out of goodwillI paid for installation out of pocketI am satisfied with the outcome of this situationMonica W*** was key to getting this resolvedThanks! *** ***
Regards,
*** ***

Hello We contacted the customer upon receiving this complaint We've been able to resolve the complaint to the satisfaction of the customer

Hello! Upon receipt of this complaint we immediately contacted the customer We've resolved the issue to the customer's satisfaction

Hello I have confirmed that the customer retrieved his tools after they were repaired No further actions are pending

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have not spoken with anybody from Ridgid! I did receive a voicemail with return contact information, but I have yet to speak with that person. This is how this whole process has been! What kind of company says they've talked to a customer when really they've only left a message with contact information! Unbelievable!!
Regards,
*** ***

They have sent me a new impact drivernew batteries and a new speed chargerRidged told me it is a one time deal, and will not continue anything else once this is resolved So I guess I will be satisfied with the results of this complaintThanks Nate

Hello We've tried contacting this customer by phone times this week, but the calls go to voicemail and to a mailbox that's full We've also emailed the customer but have also never heard back from the customer When we do, the customer should be pleased with our resolution as we
were able to locate the mailing he references in his complaint letter We responded to his request, and even though it appears there's no way to reach him, we consider this complaint closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** SAYS The email address I was given evaporated and my missives were kicked backNO warning or explanation until I raised hell with Revdex.com and unknown new agentsI hope they full fill the agreement made with prior rep from the companyNEW machineOr refund in full If the company sent me a rehab unit we will be forced to keep sticking up for rights*

Hello We worked quickly to respond to the complaint However, we have tried to reach this customer by phone three times with no answer and no response to voicemails left We have also sent two emails to the address below with no responseAt this point, the only other means we
have to reach this customer is by physical mail, but his address provided to the Revdex.com is incomplete (his postal code is missing a digit) If we can communicate with the customer, I'm certain we can resolve the issue fully

We have attempted more
than a dozen times to contact this customer, even following his specific instructions. The latest was a voicemail on 11/and an e-mail on 10/giving him my day to day schedule so that he could call at his convenienceI have yet to get response by e-mail or phone from this customerNot sure what other avenues to take from this point

Hello.  Upon receipt of this complaint, we contacted the customer to discuss the situation.  We have resolved the issue with product registration to the customer's satisfaction.

Hello!  We have been in contact with the customer and resolved the issue; the customer confirmed that he was satisfied with the response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello.  I think there's been a mis-understanding.  We did not offer a courtesy registration in our last communication, and will not until we can receive some type of proof of purchase.  I simply used that as an example of a few actions we could consider taking if/when proof of purchase was submitted by the customer. Hello.  As stated in previous correspondence, without a receipt, we're unable to validate a purchase (and purchase date) - and ultimately either consider a courtesy LSA registration or honor the standard 3-year warranty provided on our power tools.  We did, however, spend some time looking at the serial numbers of his tools.  For the tools in this five piece combo kit, they show manufactured in 2012, so the warranty by this date would have expired in 2015.

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it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Received by Revdex.com via email:Thank you for your assistance. If have received the battery from Ridgid Tools on 06/26/17