In regards to this letter, I am not satisfied my request for $7901.00, still remains. however, I am willing to ask for the $5000.00, I was forced to have gillece’s faulty work re-done. That would be satisfactory. I would like to remind MrE*** when a clean out is replaced the party replacing the faulty work, must use new pipe or as stated by MrE*** “it was completely different pipe”. Whether or not is was old or new pipe you can not change the fact that Gillece did not connect the clean out pipe to the sewer line pipe. The waste products went into the ground. On the sewer cam by *** ***, you can see very clear there is no connection of clean out pipe to sewer line pipe! The pipes that are not connected are refered to separate times on the transcript as a Gap, and once as a Void. MrE*** is absolutely right: He claims not to have a septic tank. Purchased Home in 1988, no septic tank! MrE*** is absolutely right again: *** *** re did gillece’s work! They replaced the faulty clean out that gillece built! I would like to thank *** *** for going that extra mile and replacing old pipes!Just want you to know I did not provide you with any information! Thanks
Dear Revdex.com, In regards to this complaint, we understand there are two sides to every story and we thank you for allowing us to help rectify the situationMy name is Tom E***, Operations Manager for Gillece Services and I am happy to explain our side of the
story. The client called us 7/2/and stated that their grinder pump would not shut offThey hired us to replace the pump After installation it was determined that the client needed a larger pump installedWe also found out that the system was under a lot of head pressure due to the design of their pipingWe then replaced a few fittings with special high pressure fittingsOn 1/24/we found that their line had frozen discharge line, less than a month later the discharge line blew again, high pressure and the pipe freezing caused this We made a repair to the line, installed a check valve, re did the fittings that were frozen, and unglued from pressureWe have also cleaned the pump from grease numerous timesSince then the client is claiming that we broke his pit, which is nearly impossible with a shovel, unless the pit was in poor condition and or already broke (possibly from pressure and or freezing, or old age) Fast forward almost years later The client need a new pitWe offered them 20% plus a few hundred dollars off the price and also to install a grease trap in the kitchenThe client declined the work and feels that it should be done at no chargeWe had not installed a pit before, and therefore no warranty on the pitWe gave numerous options to the client for a fix to their problem, the client signed the contract, and then changed his mindAs we speak, the pump we installed is working, their pit is failingGillece is responsible for the pump onlyWe are happy to move forward with the project with the client
Ms*** ***, Thank you for the opportunity to resolve a client’s concernThe Revdex.com works hard to ensure our clients are represented well and their voices are heardIn my research, I was not able to find this heating and cooling company as a registered Pennsylvania
Contractor; therefore, we cannot take the word of an illegal contractorIf the client provides a copy of the invoice and summary of findings our management team can look into this issue in further detailWe want to help resolve this issue as quickly as possible with the client, but we need additional information Best, Amanda S*** Operations Manager
Dear Revdex.com and Client, We do apologize for the inadequate service providedWe have reached out to the client and have solved his concerns, we strive for total cusotmer satisfaction and in this case we did not meet itClient is happy we can still finish the work
In the communication from the customer dated January 13, 2017, the customer communicates that the filters are no longer wanted Accordingly, an internal request has been made to process a refund of $for the filters.On the other matters as we communicated previously, we view this overall matter as potentially involving defamation on the part of the customer and potentially on the part of individuals/companies in the heating and cooling industry based upon the comments made by the customerAccordingly, please have customer provide written information on the applicable customer's statements including "Later found out from their peers that they are one of the worst dealers in the area, and always in court" and "Buyer beware of this organization they came over to my house with a conman named Steve who is disguised as a technician with the purpose of conning me out of additional thousand dollars Buyer beware Buyer beware, Buyer beware,Buyer beware,Buyer bewareRun from theses guys I am a retired sales rep and have never seen such unethical maneuvers." The warranty being referred to by the customer appears to be that of being through the manufacturer
I never hired their employee Bill to install the required valves. This is a flat out lie on the part of Gillece. Bill showed up twice to my residence to first inspect the needed parts, then the second time to obtain the part required. I have an estimate from Bill on Gillece letterhead, showing the funds needed to fix the valves. Gillece is known to do this to customers. How long is this company going to get away with their deceptive practices with customers. Gillece claims they record all conversations. If this is so, they should have approximately phone calls from me. The first when I requested their services, until the last, about a week ago. I worked for the Federal Government an held a top secret clearance. I am not a liar and have never fabricated any story. Why can't Gillece just accept responsibility and make this right? This is another of their practices taking advantage of the "little guy." It is just wrong and unprofessional. If their employees are doing jobs on the side, then this is their problem. Bill never did any work on the side for me. I ended up hiring an outside plumber (with a receipt) to finally install the valves
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***I have attached a receipt from the heating & cooling company that did the repair along with a credit card receipt where I purchased a panel that was also given to the repairman (this is the item that burnt out). I hope this resolves the matter Please note that I continue to have heat without rebuilding the furnace or buying a new one as proposed by Gillece
First, I’d like to thank you for giving us the opportunity to respond to this clientWe appreciate your responsibility of making us aware when a client is not happy.Our goal is to provide the best possible solution to our clientsWe are willing to refund the damages caused to the electric dog
fence in the amount of $100.We’d like to send our plumbing manager to the home to diagnose the situation with the drain in the basement, as well as do a quality inspection on the work performed for this client. Best regards, Amanda R***Operations Manager
Thank you for the opportunity to respond to this client’s concernOur goal is to provide 100% customer satisfactionI am not sure where the miscommunication was for this project; however, we will gladly refund the client’s desired amount of $Thank you again for the opportunity to provide
our customers with the best service possibleBest Regards, Amanda R*** Operations Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have camera evidence which was taken prior to the snake being retrieved that there weren't any problems with the sewer lineThe issue was a backup in the trap in the front of the house. Another company started in the trap with the camera and found the snake barely in the trapIf the sewer were snakes properly the issue would have been resolved without the costs of the removal of the snake.This is bad business and I am not the only person to have the issue with GilliceThere are sever complaints similar to mine I am not the only person to have been taken advantage of.If they can in good consince do what they have done then God bless them.You can tell me that it will cost me $12,to have the snake removed by you and I had our sewer videoed and Gilluce's mistake fixed for $2,by a reputable firm
Regards,
*** ***
Ms*** ***, Thank you for the opportunity to respond and resolve the concern of a clientI have attached a copy of the cancellation noticeWe did remove our unit and return the old unitOnce the cancellation notice was received there was no balance to be collectedThe invoice
(***) has been voided and left at $The notice of cancellation is a great way to allow consumers to make the decision to their change mind during a 3-day periodWe are one of the few companies who abide by this rule set forth by the Attorney General’s OfficeWe respect and appreciate this rule to ensure consumers are protected Thank you, Amanda S*** Operations Manager
Thank you for allowing me to Respond to the clients concernsMy Name is Tom E***, Operations Manager for Gillece services I had the opportunity to speak to the client in great detail in regards to their concernsI have provided them with documentation that backs up their warranty situation Thee paper work I provided is a valid contract, with valid signaturesThe Paper work they provided is some notes on that a tech wrote, when he informed them it was time to change out the unitAt that time Gillece sent a field supervisor over to them and he wrote a valid contract, at a reduced price and gave them optionsThe clients valid contract (provided) does not reflect a year warrantyThank you again for allowing us to clear up any misunderstanding with the clientAttached you will find original contracts with signatures. Thank you
Ms. [redacted], Thank you for allowing us to respond to this client. I have attached the contract and sewer waiver again with the signatures made by the client. As you can see, all 3 signatures match on the forms. The signed sewer waiver shows that the customer agreed prior to our attempt to clear the sewer line that they will be responsible for the retrieval or removal of any part of its equipment which is damaged or broken as the result of a condition of the Customer’s drain line. Therefore, at this point Mr. [redacted] is responsible for his own sewer line. Thank you. Best, Amanda S[redacted]
Dear Revdex.com,Thank you for the information. We thank you for the information. We have informed the client that he has a past due amount due. We are scheduled to return to his home 10/24 for his work. We have decided to not charge him the fees for past due on his account as a customer service...
Thank you for the opportunity to respond to this complaint. We appreciate all the hard work you put in to ensure our clients are happy. We have handled this complaint with Mr. [redacted], and determined a common solution for both parties. Thank you, Amanda R[redacted]
Dear Revdex.com,Thank you for allowing me to respond again... When our manager Eric was at his home, I spoke to the client on Erics cell phone. We feel that our repair worked when we left, and something else stopped working. We gave him options, and also 3 days to cancel the service. He chose the lower option, and when the unit stopped working, we offered to take the amount spent and apply it to another option.. the clients concern is the over price of the higher options. it appears that is his main focus.. im not sure how we could have given him better service, when we explained all of this upfront and followed all PA contractors laws.
Mr. [redacted] Thank you for the opportunity to respond to this client’s concern. We appreciate all the hard work you do in providing the best service to our mutual customers. In our records, we show no charge from Gillece Services to Mr. [redacted]. There was no money exchange or work done by Gillece...
Services that would constitute payment. As our advertisements state, “If we don’t unclog it. You don’t pay!” In this case, we did not unclog Mr. [redacted]’s sewer drain. We did provide him with options to make the necessary repairs. It is our policy to provide multiple options with flat-rate pricing for the consumer’s benefit. At this time, I do not see anything that Gillece could refund being that nothing was charged. Once again, thank you for your time. Best, Amanda R[redacted] Operations Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Comments from wife [redacted]He removed the furnace while I was on phone with insurance company to discuss the issues and whether it will be covered by them. While I was discussing and came down he had removed ductwork and all. He did not take permission to start the work and he knew it is summer. When insurance denied the claim, I did not have 10000 dollars to pay upfront for both the work. So I told him I cannot replace furnace but only replace the hot water tank because of funds and also I told him I cannot arrange funds as my husband will be back home after one month. Since cold season has not started my husband told me to wait till he comes back to get it fixed. At the time of removal, I had guests coming the next day from New York and why would I tell him to remove a working AC unit with high temperatures of 90-degree F. Ac could still work without the furnace being on. The technician was in a hurry so did not wait till I got a response from insurance companies which sometimes can take up to half hour. Please note technician is doing what he wanted to do: 1) He did not take permission because he said it is a violation. Instead of plugging the gas hose he disconnected Air conditioning. Why? As we all know, signature on paper was done in the end and not before starting the work. He said he will lose job if signature is not done and money will be refunded by calling office, which is not true. I called office and Amanda said she will not pay for furnace back. She knew there was a complaint and I did not know the technicalities of notice of cancellation. Gillece taking advantage of paper document when it is clear technician steps were incorrect and Amanda was informed within 3 days with our issue regarding furnace.2) The technician and Amanda knew that I do not have money to fix the furnace then why he removed it? Furnace was not necessary since it was summer, AC was more important. 3) He was there 3 hour and 48 minutes to replace the hot water tank. To remove furnace charging $940 is very high. Confirmed from other contractors with unfair practice. Gillece taking money from customer of no reason. If required I can involve other contractor and they can explain the time required to remove a furnace. 4) By above information Gillece complaint on us does not make sense. Ron did not follow company policy.I am explaining in English to the best of my ability, English is my second language, hence I cannot articulate well. Regards,[redacted]/ [redacted]
Dear Revdex.com and Client.... In regards to the consumers concerns... We have address his concerns with the gentleman he has been in contact with about his filters. The client was not charged for the filters, therefore we do not see any monetary reimbursement due. Unfortunately we do not control the manufactures rep. He is an independent from the manufacture who travels around the region. Once the appointment was broken we were unable to secure him right away again. We are happy to try and book him again for the client. One of the last service visits suggest that he had one room that was not cooling properly, typically what is found is the room has either inadequate duct work, poor return air flow, or poor installation above the area. I do believe I have asked the copies of utility bills to show the increase. We are happy to stop the gold plan membership, and review any past use of it to determine the refunded amount. We also will be happy to review the independent study the client received. he can email me at [redacted]
As a starting place in this matter, we view this matter as potentially involving defamation on the part of the customer and potentially on the part of individuals/companies in the heating and cooling industry based upon the comments made by the customer. Accordingly, please have customer...
provide written information on the applicable customer's statements including "Later found out from their peers that they are one of the worst dealers in the area, and always in court" and "Buyer beware of this organization they came over to my house with a conman named Steve who is disguised as a technician with the purpose of conning me out of additional 9 thousand dollars. Buyer beware Buyer beware, Buyer beware,Buyer beware,Buyer beware. Run from theses guys I am a retired sales rep and have never seen such unethical maneuvers." The warranty being referred to by the customer appears to be that of being through the manufacturer.If the customer paid $150 for filters and no longer wants them, we would, of course, refund the $150.
In regards to this letter, I am not satisfied my request for $7901.00, still remains. however, I am willing to ask for the $5000.00, I was forced to have gillece’s faulty work re-done. That would be satisfactory. I would like to remind MrE*** when a clean out is replaced the party replacing the faulty work, must use new pipe or as stated by MrE*** “it was completely different pipe”. Whether or not is was old or new pipe you can not change the fact that Gillece did not connect the clean out pipe to the sewer line pipe. The waste products went into the ground. On the sewer cam by *** ***, you can see very clear there is no connection of clean out pipe to sewer line pipe! The pipes that are not connected are refered to separate times on the transcript as a Gap, and once as a Void. MrE*** is absolutely right: He claims not to have a septic tank. Purchased Home in 1988, no septic tank! MrE*** is absolutely right again: *** *** re did gillece’s work! They replaced the faulty clean out that gillece built! I would like to thank *** *** for going that extra mile and replacing old pipes!Just want you to know I did not provide you with any information! Thanks
Dear Revdex.com, In regards to this complaint, we understand there are two sides to every story and we thank you for allowing us to help rectify the situationMy name is Tom E***, Operations Manager for Gillece Services and I am happy to explain our side of the
story. The client called us 7/2/and stated that their grinder pump would not shut offThey hired us to replace the pump After installation it was determined that the client needed a larger pump installedWe also found out that the system was under a lot of head pressure due to the design of their pipingWe then replaced a few fittings with special high pressure fittingsOn 1/24/we found that their line had frozen discharge line, less than a month later the discharge line blew again, high pressure and the pipe freezing caused this We made a repair to the line, installed a check valve, re did the fittings that were frozen, and unglued from pressureWe have also cleaned the pump from grease numerous timesSince then the client is claiming that we broke his pit, which is nearly impossible with a shovel, unless the pit was in poor condition and or already broke (possibly from pressure and or freezing, or old age) Fast forward almost years later The client need a new pitWe offered them 20% plus a few hundred dollars off the price and also to install a grease trap in the kitchenThe client declined the work and feels that it should be done at no chargeWe had not installed a pit before, and therefore no warranty on the pitWe gave numerous options to the client for a fix to their problem, the client signed the contract, and then changed his mindAs we speak, the pump we installed is working, their pit is failingGillece is responsible for the pump onlyWe are happy to move forward with the project with the client
Ms*** ***, Thank you for the opportunity to resolve a client’s concernThe Revdex.com works hard to ensure our clients are represented well and their voices are heardIn my research, I was not able to find this heating and cooling company as a registered Pennsylvania
Contractor; therefore, we cannot take the word of an illegal contractorIf the client provides a copy of the invoice and summary of findings our management team can look into this issue in further detailWe want to help resolve this issue as quickly as possible with the client, but we need additional information Best, Amanda S*** Operations Manager
Dear Revdex.com and Client, We do apologize for the inadequate service providedWe have reached out to the client and have solved his concerns, we strive for total cusotmer satisfaction and in this case we did not meet itClient is happy we can still finish the work
In the communication from the customer dated January 13, 2017, the customer communicates that the filters are no longer wanted Accordingly, an internal request has been made to process a refund of $for the filters.On the other matters as we communicated previously, we view this overall matter as potentially involving defamation on the part of the customer and potentially on the part of individuals/companies in the heating and cooling industry based upon the comments made by the customerAccordingly, please have customer provide written information on the applicable customer's statements including "Later found out from their peers that they are one of the worst dealers in the area, and always in court" and "Buyer beware of this organization they came over to my house with a conman named Steve who is disguised as a technician with the purpose of conning me out of additional thousand dollars Buyer beware Buyer beware, Buyer beware,Buyer beware,Buyer bewareRun from theses guys I am a retired sales rep and have never seen such unethical maneuvers." The warranty being referred to by the customer appears to be that of being through the manufacturer
I never hired their employee Bill to install the required valves. This is a flat out lie on the part of Gillece. Bill showed up twice to my residence to first inspect the needed parts, then the second time to obtain the part required. I have an estimate from Bill on Gillece letterhead, showing the funds needed to fix the valves. Gillece is known to do this to customers. How long is this company going to get away with their deceptive practices with customers. Gillece claims they record all conversations. If this is so, they should have approximately phone calls from me. The first when I requested their services, until the last, about a week ago. I worked for the Federal Government an held a top secret clearance. I am not a liar and have never fabricated any story. Why can't Gillece just accept responsibility and make this right? This is another of their practices taking advantage of the "little guy." It is just wrong and unprofessional. If their employees are doing jobs on the side, then this is their problem. Bill never did any work on the side for me. I ended up hiring an outside plumber (with a receipt) to finally install the valves
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***I have attached a receipt from the heating & cooling company that did the repair along with a credit card receipt where I purchased a panel that was also given to the repairman (this is the item that burnt out). I hope this resolves the matter Please note that I continue to have heat without rebuilding the furnace or buying a new one as proposed by Gillece
First, I’d like to thank you for giving us the opportunity to respond to this clientWe appreciate your responsibility of making us aware when a client is not happy.Our goal is to provide the best possible solution to our clientsWe are willing to refund the damages caused to the electric dog
fence in the amount of $100.We’d like to send our plumbing manager to the home to diagnose the situation with the drain in the basement, as well as do a quality inspection on the work performed for this client. Best regards, Amanda R***Operations Manager
Thank you for the opportunity to respond to this client’s concernOur goal is to provide 100% customer satisfactionI am not sure where the miscommunication was for this project; however, we will gladly refund the client’s desired amount of $Thank you again for the opportunity to provide
our customers with the best service possibleBest Regards, Amanda R*** Operations Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have camera evidence which was taken prior to the snake being retrieved that there weren't any problems with the sewer lineThe issue was a backup in the trap in the front of the house. Another company started in the trap with the camera and found the snake barely in the trapIf the sewer were snakes properly the issue would have been resolved without the costs of the removal of the snake.This is bad business and I am not the only person to have the issue with GilliceThere are sever complaints similar to mine I am not the only person to have been taken advantage of.If they can in good consince do what they have done then God bless them.You can tell me that it will cost me $12,to have the snake removed by you and I had our sewer videoed and Gilluce's mistake fixed for $2,by a reputable firm
Regards,
*** ***
Ms*** ***, Thank you for the opportunity to respond and resolve the concern of a clientI have attached a copy of the cancellation noticeWe did remove our unit and return the old unitOnce the cancellation notice was received there was no balance to be collectedThe invoice
(***) has been voided and left at $The notice of cancellation is a great way to allow consumers to make the decision to their change mind during a 3-day periodWe are one of the few companies who abide by this rule set forth by the Attorney General’s OfficeWe respect and appreciate this rule to ensure consumers are protected Thank you, Amanda S*** Operations Manager
Thank you for allowing me to Respond to the clients concernsMy Name is Tom E***, Operations Manager for Gillece services I had the opportunity to speak to the client in great detail in regards to their concernsI have provided them with documentation that backs up their warranty situation Thee paper work I provided is a valid contract, with valid signaturesThe Paper work they provided is some notes on that a tech wrote, when he informed them it was time to change out the unitAt that time Gillece sent a field supervisor over to them and he wrote a valid contract, at a reduced price and gave them optionsThe clients valid contract (provided) does not reflect a year warrantyThank you again for allowing us to clear up any misunderstanding with the clientAttached you will find original contracts with signatures. Thank you
Ms. [redacted], Thank you for allowing us to respond to this client. I have attached the contract and sewer waiver again with the signatures made by the client. As you can see, all 3 signatures match on the forms. The signed sewer waiver shows that the customer agreed prior to our attempt to clear the sewer line that they will be responsible for the retrieval or removal of any part of its equipment which is damaged or broken as the result of a condition of the Customer’s drain line. Therefore, at this point Mr. [redacted] is responsible for his own sewer line. Thank you. Best, Amanda S[redacted]
Dear Revdex.com,Thank you for the information. We thank you for the information. We have informed the client that he has a past due amount due. We are scheduled to return to his home 10/24 for his work. We have decided to not charge him the fees for past due on his account as a customer service...
gesture.
Thank you for the opportunity to respond to this complaint. We appreciate all the hard work you put in to ensure our clients are happy. We have handled this complaint with Mr. [redacted], and determined a common solution for both parties. Thank you, Amanda R[redacted]
Dear Revdex.com,Thank you for allowing me to respond again... When our manager Eric was at his home, I spoke to the client on Erics cell phone. We feel that our repair worked when we left, and something else stopped working. We gave him options, and also 3 days to cancel the service. He chose the lower option, and when the unit stopped working, we offered to take the amount spent and apply it to another option.. the clients concern is the over price of the higher options. it appears that is his main focus.. im not sure how we could have given him better service, when we explained all of this upfront and followed all PA contractors laws.
Mr. [redacted] Thank you for the opportunity to respond to this client’s concern. We appreciate all the hard work you do in providing the best service to our mutual customers. In our records, we show no charge from Gillece Services to Mr. [redacted]. There was no money exchange or work done by Gillece...
Services that would constitute payment. As our advertisements state, “If we don’t unclog it. You don’t pay!” In this case, we did not unclog Mr. [redacted]’s sewer drain. We did provide him with options to make the necessary repairs. It is our policy to provide multiple options with flat-rate pricing for the consumer’s benefit. At this time, I do not see anything that Gillece could refund being that nothing was charged. Once again, thank you for your time. Best, Amanda R[redacted] Operations Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Comments from wife [redacted]He removed the furnace while I was on phone with insurance company to discuss the issues and whether it will be covered by them. While I was discussing and came down he had removed ductwork and all. He did not take permission to start the work and he knew it is summer. When insurance denied the claim, I did not have 10000 dollars to pay upfront for both the work. So I told him I cannot replace furnace but only replace the hot water tank because of funds and also I told him I cannot arrange funds as my husband will be back home after one month. Since cold season has not started my husband told me to wait till he comes back to get it fixed. At the time of removal, I had guests coming the next day from New York and why would I tell him to remove a working AC unit with high temperatures of 90-degree F. Ac could still work without the furnace being on. The technician was in a hurry so did not wait till I got a response from insurance companies which sometimes can take up to half hour. Please note technician is doing what he wanted to do: 1) He did not take permission because he said it is a violation. Instead of plugging the gas hose he disconnected Air conditioning. Why? As we all know, signature on paper was done in the end and not before starting the work. He said he will lose job if signature is not done and money will be refunded by calling office, which is not true. I called office and Amanda said she will not pay for furnace back. She knew there was a complaint and I did not know the technicalities of notice of cancellation. Gillece taking advantage of paper document when it is clear technician steps were incorrect and Amanda was informed within 3 days with our issue regarding furnace.2) The technician and Amanda knew that I do not have money to fix the furnace then why he removed it? Furnace was not necessary since it was summer, AC was more important. 3) He was there 3 hour and 48 minutes to replace the hot water tank. To remove furnace charging $940 is very high. Confirmed from other contractors with unfair practice. Gillece taking money from customer of no reason. If required I can involve other contractor and they can explain the time required to remove a furnace. 4) By above information Gillece complaint on us does not make sense. Ron did not follow company policy.I am explaining in English to the best of my ability, English is my second language, hence I cannot articulate well. Regards,[redacted]/ [redacted]
Dear Revdex.com and Client.... In regards to the consumers concerns... We have address his concerns with the gentleman he has been in contact with about his filters. The client was not charged for the filters, therefore we do not see any monetary reimbursement due. Unfortunately we do not control the manufactures rep. He is an independent from the manufacture who travels around the region. Once the appointment was broken we were unable to secure him right away again. We are happy to try and book him again for the client. One of the last service visits suggest that he had one room that was not cooling properly, typically what is found is the room has either inadequate duct work, poor return air flow, or poor installation above the area. I do believe I have asked the copies of utility bills to show the increase. We are happy to stop the gold plan membership, and review any past use of it to determine the refunded amount. We also will be happy to review the independent study the client received. he can email me at [redacted]
As a starting place in this matter, we view this matter as potentially involving defamation on the part of the customer and potentially on the part of individuals/companies in the heating and cooling industry based upon the comments made by the customer. Accordingly, please have customer...
provide written information on the applicable customer's statements including "Later found out from their peers that they are one of the worst dealers in the area, and always in court" and "Buyer beware of this organization they came over to my house with a conman named Steve who is disguised as a technician with the purpose of conning me out of additional 9 thousand dollars. Buyer beware Buyer beware, Buyer beware,Buyer beware,Buyer beware. Run from theses guys I am a retired sales rep and have never seen such unethical maneuvers." The warranty being referred to by the customer appears to be that of being through the manufacturer.If the customer paid $150 for filters and no longer wants them, we would, of course, refund the $150.