Dear Revdex.com,Thank you for the informationWe thank you for the informationWe have informed the client that he has a past due amount dueWe are scheduled to return to his home 10/for his workWe have decided to not charge him the fees for past due on his account as a customer service gesture
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Ms [redacted] I have reviewed the client’s responseAs for the first complaint, there is no evidence proving our technician forced any signaturesRon has been a member of our company for yearsOur policy has never been to scare or force anyone into something they do not wantThe claims made against our technician are strictly hear sayIn regards to the second complaint, Mrs [redacted] signed our contract to remove the furnaceShe was given the option to replace the furnace, which was declinedHowever, Mrs [redacted] did sign our contract to remove the existing unitIf she did not want this work done, she had the right to cancel that work within the 3-days by using her Notice of CancellationFinally, it is my understanding that the Revdex.com cannot make any comment on price complaintsGillece does provide upfront inclusive pricing in accordance to the Attorney General’s Consumer Protection laws Sincerely, Amanda R [redacted]
Dear Revdex.com and ClientIn regards to the consumers concernsWe have address his concerns with the gentleman he has been in contact with about his filtersThe client was not charged for the filters, therefore we do not see any monetary reimbursement dueUnfortunately we do not control the manufactures repHe is an independent from the manufacture who travels around the regionOnce the appointment was broken we were unable to secure him right away again We are happy to try and book him again for the client One of the last service visits suggest that he had one room that was not cooling properly, typically what is found is the room has either inadequate duct work, poor return air flow, or poor installation above the areai do believe I have asked the copies of utility bills to show the increaseWe are happy to stop the gold plan membership, and review any past use of it to determine the refunded amountWe also will be happy to review the independent study the client receivedhe can email me at [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Comments from wife [redacted] He removed the furnace while I was on phone with insurance company to discuss the issues and whether it will be covered by them While I was discussing and came down he had removed ductwork and allHe did not take permission to start the work and he knew it is summerWhen insurance denied the claim, I did not have dollars to pay upfront for both the workSo I told him I cannot replace furnace but only replace the hot water tank because of funds and also I told him I cannot arrange funds as my husband will be back home after one month Since cold season has not started my husband told me to wait till he comes back to get it fixedAt the time of removal, I had guests coming the next day from New York and why would I tell him to remove a working AC unit with high temperatures of 90-degree FAc could still work without the furnace being onThe technician was in a hurry so did not wait till I got a response from insurance companies which sometimes can take up to half hourPlease note technician is doing what he wanted to do: 1) He did not take permission because he said it is a violationInstead of plugging the gas hose he disconnected Air conditioningWhy? As we all know, signature on paper was done in the end and not before starting the workHe said he will lose job if signature is not done and money will be refunded by calling office, which is not trueI called office and Amanda said she will not pay for furnace backShe knew there was a complaint and I did not know the technicalities of notice of cancellationGillece taking advantage of paper document when it is clear technician steps were incorrect and Amanda was informed within days with our issue regarding furnace.2) The technician and Amanda knew that I do not have money to fix the furnace then why he removed it? Furnace was not necessary since it was summer, AC was more important3) He was there hour and minutes to replace the hot water tankTo remove furnace charging $is very highConfirmed from other contractors with unfair practiceGillece taking money from customer of no reasonIf required I can involve other contractor and they can explain the time required to remove a furnace4) By above information Gillece complaint on us does not make senseRon did not follow company policy.I am explaining in English to the best of my ability, English is my second language, hence I cannot articulate wellRegards, [redacted] / [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below MrEshenbaugh's response is apples to my orangesFirst off, I never spoke to him ---it is a lieTells me the character of him right off the batThe issue is they replaced a $part incorrectly which shorted out the motor and charged me $2,for it.I had to hire another contractor to replace the motorYes, other options were noted to me at prices which should be illegalIt is not right for contractors to charge un-suspecting consumers outrageous prices ($9,for a new AC unit) then claim ignorance, and the Revdex.com gives them a solid ratingGilleece's response was a lie, the contractor who replaced my motor informed me of the bad installation - I expect a refund- the number now I believe will be left up to the business and the integrity of the business- which I see now is zero Regards, [redacted] ***
Ms [redacted] , Once again, Gillece Services LP greatly appreciates the hard work this organization puts in for all consumers! We can only imagine how difficult your jobs may be at the Revdex.com Unlink many companies; Gillece prides their selves on the legal contracts set forth between the homeowner and companyAttached, you will find a copy of the signed addendum to Mr [redacted] ’s original invoiceThis addendum clearly states that the scope of work will be modifiedMr [redacted] signed that document at the bottom of the page (dated 11/27/2016) It is obvious that Mr [redacted] is a professional gentleman, and I am sure he is more than aware that his signature on that form clearly shows he was aware of his responsibilities as the homeownerWe cannot understand how this matter is still going onOur paperwork shows that Mr [redacted] was fully aware of all work to be completed, and the adjustments made through the installation process I am surprised that a professional business person; such as, Mr [redacted] , would think the use of threats would make this situation end his favorThe uses of threats are not something Gillece would like to be a part ofWe strongly base our response off of the factsOur facts are listed out on the signed documentation by Mr [redacted] Gillece Services’ offer stands with the last responseWe have refunded the cost of repairs to the dog fence, and we will send a professional out to evaluate and repair the concrete patioAt this time, Gillece Services has nothing more to offer this clientBest, Amanda S***
Dear Revdex.com, We thank you for allowing us to respond to this complaintWe understand there are sides to the storyWe appreciate you allowing us to tell oursFirst I would like to apologize in advance, as most companies were in the area we were very busy trying to service all of our clientsThis is mostly made up of our thousands of service partners plan customersUnfortunately we were unable to help everyone, and even though our goal is to do so, sometimes it does not happen I have reviewed the clients account and would like to point out that the unit had years labor warranty, of which that expired in The manufacture offers a year parts warranty, but that is not a Gillece warranty(Please see contract below)Again we apologize for not making it on time, but at this time we will not reimburse because there is no warranty on this unit
Again thank you for allowing to clear this matterWe wanted to point out that the client reported that she did in fact speak to meThat is not a lie, her comments reflected thisI agreed that we did speak in lengthI also informed her that my position at the company is to resolve concerns, and therefore she would need to speak to me Her comments asking why we offered her the savings and 5% Discount is simpleAt that time we offered a client 5% to get Approved for finance prior to the field supervisors arrivalWe also gave a discount for any new purchaseI once again will revert back to the signed agreement between us and the clientThis signed agreement is valid, factual, and sufficient in the state of Pennsylvania The client does not carry a warranty with Gillece at this timeThey have not been able to produce any documentation of this claim, other than a piece of paper with some notes taken on itNone of which is signed by the client and or a Gillece employeeWe have provided the client and the Revdex.com with a Signed contract to support our side of the storyWe ask that the Revdex.com consider this matter resolved due to evidence and documentation provided
I disagree with the statement that Gillece failed to connect the pipeFrom what I saw it appeared that the fernco slipped, possibly during the backfill In our defense we were not given the opportunity to cure the problem [redacted] went and hired [redacted] and sent me a bill without allowing us to see anythingWould you pay that bill if you were in our shoes? Our work came with a full lifetime warranty so therefore if our work was faulty in any way it would have been covered at no charge to the clientHe did however have some additional work done downstream from our work, of which we gave the option to replace at the initial options given to replace all lines I will offer $to him for the repair of the fernco ( The video shows [redacted] pointing it out and it was roughly 1-foot into the ground) If he accepts I will request that he considers this and his Revdex.com complaint to be considered solved I must point out that again I am doing this in good faith, as he had a full warranty with us, and never called us about a issue until after he paid [redacted] and gave me a $bill and expected us to pay for this site unseenThanks Tom
Once again, Gillece Services did not and does not have an agreement/contract to do the applicable work as described by Mr [redacted] in his Revdex.com complaint.Gillece Services provided Mr [redacted] with options/solutions to take care of his concerns but he rejected all options/solutions.Accordingly, Mr [redacted] did not pay any monies to Gillece Services for applicable work as described by Mr [redacted] in his Revdex.com complaint.In turn at the applicable time, Mr [redacted] appears to have hired our technician Bill L [redacted] by way of side work on Bill's own time.Mr [redacted] rejected the services of Gillece Services, apparently hired our technician Bill L [redacted] by way of side work on Bill's own time, and Gillece Services does not have responsibility for the side work of Bill L***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I appreciate your offer, however, parts (not including labor) totaled the $plus $(noted on the receipt from Air Masters) Total parts, excluding labor is $246.61.I would like to clarify what the Install Manager would be doing on his visit Your proposal states he would be coming to "evaluate" the a/c I would also want my a/c looked at to be sure it is running properly.Please give me an expiration date you are proposing on the Service Partner Program Is it one year from today or from the date in your proposal (at which this time it would be expired).Thank you for your timeSue [redacted]
Dear Revdex.com, Thank you for allowing us to clear up any misunderstandings with Mr*** I had a conversation with Mr [redacted] in regards to his concernsI had asked him to email picturesI gave him my email addressI spelled out my email address as well A while later we received email thru our website that he had not heard anythingI then emailed the email we had on record [redacted] I had also called [redacted] (number on file ) and left messages timesAs of today I had received an email from Mr [redacted] at which I had promptly returned the email asking him to set up a time next week , so that I can send out the plumbing field managerI have included in this response the email that I have send out, the last being dated on the 3rd of JuneWe will be happy to resolve the concern, if the customer will return our response
As a starting place, please have customer provide: (1) the name of the other plumbing company; (2) a copy of the invoice/work order from the other plumbing company; (3) a written copy of all findings of the other plumbing company; (4) a written copy of all recommendations made by the other plumbing company; and (5) any other relative or associated information from the other plumbing company
It was not explained to me that any damages done, as a result of snaking or placing a camera in the line, were not the companies' responsibilityHowever, since the job was not completed and the company was not able to unclog the drain (complete the service), how do I now resolve the $that was chargedIt is the companies' policy that if they cannot clear the problem then the snaking is freeDoes a new claim need to be opened to completely resolve all issues?
Ms [redacted] , Thank you for providing us with a copy of the invoiceI am looking into this matter furtherIn our resource, I found that you did have a year Gillece labor warranty which would have been up 02/07/The only warranty that may be on this unit is with the manufacturer, and that would be strictly a parts warrantyThat is a 3rd party and I am at no discretion to discuss their warranty proceduresAfter reviewing your complaint, I would like to extend for our Install Manager Ron S [redacted] to come to your home and perform a professional load calculation for the air conditionerWe will then evaluate what would be the best plan of actionAs for the repair recently done, I can refund the amount of the part ($97.11) and extend year of our Service Partner Program at no charge Thank you Best, Amanda S***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Pending credit of $adjustment registered to my VISA account Regards, [redacted] ***
Dear Revdex.com,Thank you for allowing me to respond again When our manager Eric was at his home, I spoke to the client on Erics cell phoneWe feel that our repair worked when we left, and something else stopped workingWe gave him options, and also days to cancel the serviceHe chose the lower option, and when the unit stopped working, we offered to take the amount spent and apply it to another optionthe clients concern is the over price of the higher optionsit appears that is his main focusim not sure how we could have given him better service, when we explained all of this upfront and followed all PA contractors laws
As of this date,Tom E [redacted] nor anyone from Gillece has contacted me.I have tried several more time to talk with someone other than Tom E [redacted] .they Even tried E-mail.His response to you again is a lie,about contacting us.As for saying tech wrote notes is not true.how can he explain $Gillece rebate and 5% off price purchase also on there,which was used.And how every year a had to pay for yearly cheto keep warranty valid
Dear Revdex.com,Thank you for the informationWe thank you for the informationWe have informed the client that he has a past due amount dueWe are scheduled to return to his home 10/for his workWe have decided to not charge him the fees for past due on his account as a customer service gesture
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Ms [redacted] I have reviewed the client’s responseAs for the first complaint, there is no evidence proving our technician forced any signaturesRon has been a member of our company for yearsOur policy has never been to scare or force anyone into something they do not wantThe claims made against our technician are strictly hear sayIn regards to the second complaint, Mrs [redacted] signed our contract to remove the furnaceShe was given the option to replace the furnace, which was declinedHowever, Mrs [redacted] did sign our contract to remove the existing unitIf she did not want this work done, she had the right to cancel that work within the 3-days by using her Notice of CancellationFinally, it is my understanding that the Revdex.com cannot make any comment on price complaintsGillece does provide upfront inclusive pricing in accordance to the Attorney General’s Consumer Protection laws Sincerely, Amanda R [redacted]
Refunds can take up to plus days for the bank to acceptWe will verify on our end that the refund was processed thank you
Dear Revdex.com and ClientIn regards to the consumers concernsWe have address his concerns with the gentleman he has been in contact with about his filtersThe client was not charged for the filters, therefore we do not see any monetary reimbursement dueUnfortunately we do not control the manufactures repHe is an independent from the manufacture who travels around the regionOnce the appointment was broken we were unable to secure him right away again We are happy to try and book him again for the client One of the last service visits suggest that he had one room that was not cooling properly, typically what is found is the room has either inadequate duct work, poor return air flow, or poor installation above the areai do believe I have asked the copies of utility bills to show the increaseWe are happy to stop the gold plan membership, and review any past use of it to determine the refunded amountWe also will be happy to review the independent study the client receivedhe can email me at [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Comments from wife [redacted] He removed the furnace while I was on phone with insurance company to discuss the issues and whether it will be covered by them While I was discussing and came down he had removed ductwork and allHe did not take permission to start the work and he knew it is summerWhen insurance denied the claim, I did not have dollars to pay upfront for both the workSo I told him I cannot replace furnace but only replace the hot water tank because of funds and also I told him I cannot arrange funds as my husband will be back home after one month Since cold season has not started my husband told me to wait till he comes back to get it fixedAt the time of removal, I had guests coming the next day from New York and why would I tell him to remove a working AC unit with high temperatures of 90-degree FAc could still work without the furnace being onThe technician was in a hurry so did not wait till I got a response from insurance companies which sometimes can take up to half hourPlease note technician is doing what he wanted to do: 1) He did not take permission because he said it is a violationInstead of plugging the gas hose he disconnected Air conditioningWhy? As we all know, signature on paper was done in the end and not before starting the workHe said he will lose job if signature is not done and money will be refunded by calling office, which is not trueI called office and Amanda said she will not pay for furnace backShe knew there was a complaint and I did not know the technicalities of notice of cancellationGillece taking advantage of paper document when it is clear technician steps were incorrect and Amanda was informed within days with our issue regarding furnace.2) The technician and Amanda knew that I do not have money to fix the furnace then why he removed it? Furnace was not necessary since it was summer, AC was more important3) He was there hour and minutes to replace the hot water tankTo remove furnace charging $is very highConfirmed from other contractors with unfair practiceGillece taking money from customer of no reasonIf required I can involve other contractor and they can explain the time required to remove a furnace4) By above information Gillece complaint on us does not make senseRon did not follow company policy.I am explaining in English to the best of my ability, English is my second language, hence I cannot articulate wellRegards, [redacted] / [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below MrEshenbaugh's response is apples to my orangesFirst off, I never spoke to him ---it is a lieTells me the character of him right off the batThe issue is they replaced a $part incorrectly which shorted out the motor and charged me $2,for it.I had to hire another contractor to replace the motorYes, other options were noted to me at prices which should be illegalIt is not right for contractors to charge un-suspecting consumers outrageous prices ($9,for a new AC unit) then claim ignorance, and the Revdex.com gives them a solid ratingGilleece's response was a lie, the contractor who replaced my motor informed me of the bad installation - I expect a refund- the number now I believe will be left up to the business and the integrity of the business- which I see now is zero Regards, [redacted] ***
Ms [redacted] , Once again, Gillece Services LP greatly appreciates the hard work this organization puts in for all consumers! We can only imagine how difficult your jobs may be at the Revdex.com Unlink many companies; Gillece prides their selves on the legal contracts set forth between the homeowner and companyAttached, you will find a copy of the signed addendum to Mr [redacted] ’s original invoiceThis addendum clearly states that the scope of work will be modifiedMr [redacted] signed that document at the bottom of the page (dated 11/27/2016) It is obvious that Mr [redacted] is a professional gentleman, and I am sure he is more than aware that his signature on that form clearly shows he was aware of his responsibilities as the homeownerWe cannot understand how this matter is still going onOur paperwork shows that Mr [redacted] was fully aware of all work to be completed, and the adjustments made through the installation process I am surprised that a professional business person; such as, Mr [redacted] , would think the use of threats would make this situation end his favorThe uses of threats are not something Gillece would like to be a part ofWe strongly base our response off of the factsOur facts are listed out on the signed documentation by Mr [redacted] Gillece Services’ offer stands with the last responseWe have refunded the cost of repairs to the dog fence, and we will send a professional out to evaluate and repair the concrete patioAt this time, Gillece Services has nothing more to offer this clientBest, Amanda S***
Dear Revdex.com, We thank you for allowing us to respond to this complaintWe understand there are sides to the storyWe appreciate you allowing us to tell oursFirst I would like to apologize in advance, as most companies were in the area we were very busy trying to service all of our clientsThis is mostly made up of our thousands of service partners plan customersUnfortunately we were unable to help everyone, and even though our goal is to do so, sometimes it does not happen I have reviewed the clients account and would like to point out that the unit had years labor warranty, of which that expired in The manufacture offers a year parts warranty, but that is not a Gillece warranty(Please see contract below)Again we apologize for not making it on time, but at this time we will not reimburse because there is no warranty on this unit
Again thank you for allowing to clear this matterWe wanted to point out that the client reported that she did in fact speak to meThat is not a lie, her comments reflected thisI agreed that we did speak in lengthI also informed her that my position at the company is to resolve concerns, and therefore she would need to speak to me Her comments asking why we offered her the savings and 5% Discount is simpleAt that time we offered a client 5% to get Approved for finance prior to the field supervisors arrivalWe also gave a discount for any new purchaseI once again will revert back to the signed agreement between us and the clientThis signed agreement is valid, factual, and sufficient in the state of Pennsylvania The client does not carry a warranty with Gillece at this timeThey have not been able to produce any documentation of this claim, other than a piece of paper with some notes taken on itNone of which is signed by the client and or a Gillece employeeWe have provided the client and the Revdex.com with a Signed contract to support our side of the storyWe ask that the Revdex.com consider this matter resolved due to evidence and documentation provided
I disagree with the statement that Gillece failed to connect the pipeFrom what I saw it appeared that the fernco slipped, possibly during the backfill In our defense we were not given the opportunity to cure the problem [redacted] went and hired [redacted] and sent me a bill without allowing us to see anythingWould you pay that bill if you were in our shoes? Our work came with a full lifetime warranty so therefore if our work was faulty in any way it would have been covered at no charge to the clientHe did however have some additional work done downstream from our work, of which we gave the option to replace at the initial options given to replace all lines I will offer $to him for the repair of the fernco ( The video shows [redacted] pointing it out and it was roughly 1-foot into the ground) If he accepts I will request that he considers this and his Revdex.com complaint to be considered solved I must point out that again I am doing this in good faith, as he had a full warranty with us, and never called us about a issue until after he paid [redacted] and gave me a $bill and expected us to pay for this site unseenThanks Tom
Once again, Gillece Services did not and does not have an agreement/contract to do the applicable work as described by Mr [redacted] in his Revdex.com complaint.Gillece Services provided Mr [redacted] with options/solutions to take care of his concerns but he rejected all options/solutions.Accordingly, Mr [redacted] did not pay any monies to Gillece Services for applicable work as described by Mr [redacted] in his Revdex.com complaint.In turn at the applicable time, Mr [redacted] appears to have hired our technician Bill L [redacted] by way of side work on Bill's own time.Mr [redacted] rejected the services of Gillece Services, apparently hired our technician Bill L [redacted] by way of side work on Bill's own time, and Gillece Services does not have responsibility for the side work of Bill L***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I appreciate your offer, however, parts (not including labor) totaled the $plus $(noted on the receipt from Air Masters) Total parts, excluding labor is $246.61.I would like to clarify what the Install Manager would be doing on his visit Your proposal states he would be coming to "evaluate" the a/c I would also want my a/c looked at to be sure it is running properly.Please give me an expiration date you are proposing on the Service Partner Program Is it one year from today or from the date in your proposal (at which this time it would be expired).Thank you for your timeSue [redacted]
Dear Revdex.com, Thank you for allowing us to clear up any misunderstandings with Mr*** I had a conversation with Mr [redacted] in regards to his concernsI had asked him to email picturesI gave him my email addressI spelled out my email address as well A while later we received email thru our website that he had not heard anythingI then emailed the email we had on record [redacted] I had also called [redacted] (number on file ) and left messages timesAs of today I had received an email from Mr [redacted] at which I had promptly returned the email asking him to set up a time next week , so that I can send out the plumbing field managerI have included in this response the email that I have send out, the last being dated on the 3rd of JuneWe will be happy to resolve the concern, if the customer will return our response
As a starting place, please have customer provide: (1) the name of the other plumbing company; (2) a copy of the invoice/work order from the other plumbing company; (3) a written copy of all findings of the other plumbing company; (4) a written copy of all recommendations made by the other plumbing company; and (5) any other relative or associated information from the other plumbing company
It was not explained to me that any damages done, as a result of snaking or placing a camera in the line, were not the companies' responsibilityHowever, since the job was not completed and the company was not able to unclog the drain (complete the service), how do I now resolve the $that was chargedIt is the companies' policy that if they cannot clear the problem then the snaking is freeDoes a new claim need to be opened to completely resolve all issues?
Ms [redacted] , Thank you for providing us with a copy of the invoiceI am looking into this matter furtherIn our resource, I found that you did have a year Gillece labor warranty which would have been up 02/07/The only warranty that may be on this unit is with the manufacturer, and that would be strictly a parts warrantyThat is a 3rd party and I am at no discretion to discuss their warranty proceduresAfter reviewing your complaint, I would like to extend for our Install Manager Ron S [redacted] to come to your home and perform a professional load calculation for the air conditionerWe will then evaluate what would be the best plan of actionAs for the repair recently done, I can refund the amount of the part ($97.11) and extend year of our Service Partner Program at no charge Thank you Best, Amanda S***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Pending credit of $adjustment registered to my VISA account Regards, [redacted] ***
Dear Revdex.com,Thank you for allowing me to respond again When our manager Eric was at his home, I spoke to the client on Erics cell phoneWe feel that our repair worked when we left, and something else stopped workingWe gave him options, and also days to cancel the serviceHe chose the lower option, and when the unit stopped working, we offered to take the amount spent and apply it to another optionthe clients concern is the over price of the higher optionsit appears that is his main focusim not sure how we could have given him better service, when we explained all of this upfront and followed all PA contractors laws
As of this date,Tom E [redacted] nor anyone from Gillece has contacted me.I have tried several more time to talk with someone other than Tom E [redacted] .they Even tried E-mail.His response to you again is a lie,about contacting us.As for saying tech wrote notes is not true.how can he explain $Gillece rebate and 5% off price purchase also on there,which was used.And how every year a had to pay for yearly cheto keep warranty valid