Republic Services

I did not view all the invoices I received from the company because I set up autopay on their websiteOnce autopay was set up, I shouldn't have had to worry about itThat's the whole point of autopayIt feels to me like this is a business practice designed specifically to end up getting me charged extra feesEven after I called them and they manually set up autopay, it still didn't schedule a payment for the entire amount I owe, just the latest invoice amounts, setting me up for more late fees in the processWhen I did realize that they were going to suspend service and called about it, the employee I talked to then made it sound like I wouldn't have to pay any of the fees, but that wasn't really the caseShe just scheduled payment for the amount, leaving fees in place so that I could be charged even more late fees

[redacted] become a customer as part of an acquisition of ***'s, a local bankrupt hauler, on 10/ The customer data transfer had numerous issues and in this case, resulted in a double billing I called and left a message for [redacted] and followed up with this email (attached) We take full responsibility for the error and for not correcting this right away Thanks, Jeff

The service agreement with [redacted] was a service agreement acquired through acquisition as the company listed is [redacted] ***This agreement was signed and dated 2/22/The initial service level was one cubic yard container serviced onetime per week with a basic rate of $per month [redacted] had previously increased or doubled their service; adding an additional pick per weekIt was on 8/12/the service level was reduced to one time per week reducing their basic monthly rate from $to $Each year our operational cost and cost of disposal have increasedIncreases were passed along annually in the form of a price increasePrior to each increase, written notification was provided to the customer 30-days priorIt is customary to pass along annual increases to all customers unless a specific customer had previously negotiated price capsWith proper written notice, Republic Services initiated recovery charges for fuel and environmental expenseAgain with advanced written notice, these charges were passed through to the customer based on their specific level of serviceWith each price increase the customer received prior notification To our knowledge, the customer did not dispute or disagree with the annual increases until they received a competitive quotation for serviceIn response to an inbound request for revised pricing, [redacted] offered what she considered to be a loyal customer discount in order to retain [redacted] ***She generously offered to put rate restrictions on subsequent yearsOur division receives inquiries from current customer throughout the month related their current pricingIn each case, the Republic Customer Services Representative or outside Account Manager makes a good faith effort to retain the customer through modification of service level, providing alternative services such as introduction of recycling or simply reducing the rate per yardIf [redacted] took issue with a price increase, the customer had the ability to contact customer service and open dialogueIt is unfair of the customer to request credit for service provided based solely on a competitor’s introductory offer

Spoke to [redacted] and her problem was that she had never received a Recycle cart that our subcontractor Teddy A [redacted] had promised to deliverWe had [redacted] go out and deliver a new cart and she was satisfied with the quick response [redacted] has the Supervisor's direct number in the event that she encounter any more service issues

Mr [redacted] received several notifications that amounts were owed, that would of indicated auto pay was not set up by the customerIt's the customer's responsibility to open his invoices Notifications sent to Mr [redacted] were as follows: 02/06/- letter stating payment needed to be made in to avoid service interruption, 02/20/- letter notifying customer of service interruption, 02/20/16- letter to customer the service was suspended.As a good will gesture, Mr [redacted] was credited $on 02/29/for a late fee This was a one time courtesy credit for the year Mr [redacted] would be responsible for all other fees associated with the service being interrupted as stated on his invoices

Our trash has been sitting at the road since August 24th and has NOT been picked upToday is September 13th I called last week and the gal from customer service assured me that it would be picked up I called yesterday and again was assured that it would be picked up I called again this morning and was told by day's end, my trash would be picked upTheir day ends at 5pm and it's 4:45pm and still the trash sits To make it even better, about an hour after I spoke with customer service this morning, I watched one of their garbage trucks go past my house and within minutes, they zoomed by againNEVER stopped to pick up our trash! This would have NEVER happened with our old company who was bought out by Republic services!

This is unbelievableOn March 21, I spoke with a supervisor, Brenda, and cancelled my account as of March 31, My last piwas Tuesday, March 29thI was told by both Becky and Brenda that Saguaro owes me $I was told by Brenda that it would cost $for my containers to be picked up and that amount would be deducted from the amount they owe meAs of today, March 31, 2016, my cans have not been picked upI started calling at 4:It took until 4:for a representative to answer the phoneElizabeth told me that Brenda had not cancelled my accountUnfortunately Brenda was out with the fluElizabeth could not find that I was owed the amount quoted aboveElizabeth cancelled my service (hopefully) during the phone callNeither her supervisor or the the manager, Lisa, were availableThey had both left at 4:even though the business day is until 5:Elizabeth left an email for LisaTomorrow I will spend the day trying to get ahold of Lisa to confirm that my service is cancelled and that they do owe my $I do not trust themThis is one of the many reasons I have cancelled my service with them

Hello, Even after speaking with you to ensure I had a zero balance, I still received a Disconnect notice againI again had to call the office and ask that it be removed offI will say that the man on the phone did take the charges off for me, but I should have had to call for a third time, especially after filing this complaint three timesI received a bill yesterday for late fees, of maybe or dollars or soI'll just accept it and leave it the way it is because this has become too much of a hassleIf our city gave other options for trash pick up though, rest assure that I would move my service due to this company's customer service

The full amount of $will be refunded to the customer There was some confusion as to what area the address was actually located in We have closed the account and will issue refund

Mr [redacted] , Thank you for contacting us in regards to the delay in receiving your refundWe have contacted our cash and refund department and asked that they expedite your requestWe have also asked that we are given an expected delivery date of the check to you and will work diligently to ensure you do not have to wait for several more weeksI cannot apologize enough for this delayThe process does not normally take this long and we are reviewing our internal processes further to be sure that that going forward our customers are not waiting an excessive amount of time for refundsI will contact you directly as soon as I receive the final check release date.Thank you for your patience and understanding in this matter Jenny FCustomer Service Manager Republic Services [redacted]

[redacted] I can’t figure out how to respond to this complaint on your site You may as well close itPVA isn’t going to do anythingThey’ve provided awful customer serviceI’d like that to be noted on their record And, btw, [redacted] waived the interestThey’ve provided amazing customer service all along the way

I KNOW FOR A FACT THAT THEIR INCOMPETENT DRIVER CAUSED THE DAMAGE BECAUSE I SAW HIM DO IT! AND ALSO SCOTT "IS A LIAR" BECAUSE THE MESSAGE HE LEFT ME HE OFFERED ME $"NOT" $THEREFORE SINCE THE DAMAGE IS $THEIR SO-CALLED OFFER "WILL NOT" BE ACCEPTED AND AS YOU CAN CLEARLY SEE IN ATTACHED PICTURES THAT I TOOK SECAFTER THE DAMAGE WAS DONE & IT WAS ALSO INTENTIONALLY DONE BY THE DRIVER BECAUSE I CALLED THEM THAT OUR BIN WAS "NOT" DUMPED, I SAW HIM IN THE ALLEY(HE HIT A TELEPHONE POLE IN THE ALLEY WITH HIS MIRROR WHILE TALKING ON HIS CELL PHONE) SO I TOOK THE BIN AROUND TO THE BACK, & HE GOT [redacted] OFF & TOLD ME TO TAKE IT BACK TO THE FRONT, WHERE HE PROCEEDED TO SLAM THE BIN INTO MY TRUCK ON PURPOSE CAUSING THE DAMAGE "NOT ACCEPTED"

Republic services is currently investigating this complaint,and will be reaching out to Mr [redacted] shortlyUnfortunately with the lack of information provided (i.eaccountnumber, service address, collection notice ID) The investigation is taking abit longer than normalWe will continue to investigate and depending on our findingswe will offer Mr [redacted] a resolution tohis complaintWe will follow up with the Revdex.com within the next hours andupdate on Republic Services findings Jenna McCurdy Customer Service Manager Langsdale Ave Indianapolis, IN e [email protected] o 317-283- f 317-917- w republicservices.com

[redacted] spoke with a customer service representative onSeptember 5th in regards to closing his account At that time [redacted] agreed to pay $for container removal with fuel and environmentalfees removed This is a discounted rate from the usual $thatis charged for removing and refurbishing containers The accountwas document by the representative and the containers were removed WednesdaySeptember 24th $ was drafted from [redacted] ***’s account,however $have been credited back to the customer and will berefunded in the form a check from our corporate office

Mr [redacted] I am sorry you are dissatisfied with our response to your complaintYou did state that your service is good now and after listening to your call between you and the agent I understand that he did explain that you only called in once to state your trash was not serviced and we came back out later that same day to pickup your trashIn the future please make sure to put your trash out at the curb no later than 5:a.mbecause the trucks run early, and if you have any service issues in the future please call in on that same day to our Customer Service department 702-735-and we will make sure your service is completedIn regards to the lien that was placed on your property for non-payment you were stating that you did not receive the noticeUnfortunately that would be an issue with your mail because we have not changed your mailing address and we keep track of any returned mail and there is no return mail on your accountYou would have received several invoices including the lien notice We will credit $for week of missed pickupWe do appreciate your business

Called the customer and left a VMWill ensure account is closed and credited to a zero balance

Complaint: [redacted] I am rejecting this response because: [redacted] has been stellar in its customer serviceThey have emailed me and called me repeatedlyThey responded to my review of them on facebook immediately Poudre Valley Air, on the other hand, has provide less-than-stellar customer serviceI called their accounting person and was told she would get back to me in two daysShe didn'tI called again and she was out of the office but the receptionist said she had heard her working on itI still received no call-backI then called days later and was told by the receptionist--not the accounting person--that they couldn't do anythingWhen I told her that I was going to complain, she said ok In addition, I've emailed the service and sales email addresses twiceOnce to let them know that I would be reviewing them online and reporting them to the Revdex.comThey did not reach out to meThe second time, I sent them the links for the reviews and they did not respond that time either Their response says that their salespeople are trained to explain itWhile that may be true, [redacted] did not explain it wellIn fact, what he said was "you'll have it paid off in months with no interest." I am saddened by PVA's lack of integrity and commitment to taking ownership at a leadership level for its employeesVery disturbing! Their terrible customer service needs to be addressed and your organization needs to ensure that they don't get a top rating Regards, [redacted] ***

I have residential services with Republic Services I ordered a roll-off to remove landscape debris They delivered the container, then made me pay for a second container because the driver said "his particular truck" was not able to handle the load on the original container I paid up front for the first container, and had to pay another fee for the second container Then about months later I got a past bill notice that I owed them over $ I called, and was told the bill was in error Then a week later got another call stating I had a past due bill I explained the first call, and was told the bill was wrong, but I still had a balance due for dump fees After several calls to them, the balance amount was resolved, and I felt the issue was also resolved after sending in payment for the amount due minus the initial payment that they did not credit I then got a FINAL NOTICE bill after already paying the amount I was told to pay from the COLLECTIONS department This company does not know their left hand from their right Complete unprofessional conduct

I was able to speak to our prior customer and we both reached an amicable resolutionWe will issue him a $refund for service opportunities missed and a few times he did not utilize our serviceHe was informed of this and agreed to the resolutionell us why here

Once again, I'm sorry for the misunderstanding, but per the contract you signed with [redacted] ***, it's really out of our hands