Republic Services

It was very nice of Republic to issue us a years credit, and I do appreciate it However, we are part time residents and were never notified there was a mandatory trash ordinance in Clark CountyI can see an ordinance like this being mandatory for full time residents but not part timers like myself who do not need the service and have to pay for something we will never use.The way Republic should have handled this situation would be to first notify the customers who did not have service of the mandatory service with a letter Then going forward start billing them To back bill a customer $for services never rendered is unlawful I will not be happy with this unfair situation until the whole amount is refunded This Clark County ordinance needs to be revised for part time residents who don't need trash serviceRepublic is a monopoly in Las Vegas Sad situation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The response received is only a list of visits, calls, and communication regarding paymentsWe held back on payments while we tried in any way we could do terminate our contractMr [redacted] has offered to "help" us lower our rates, which I don't understand why proactively they weren't just lowered anywayRepublic has contracts with businesses that share trash cansEach contract has specified service and number of receptacles we should have and scheduled pickup daysThis allows Republic to charge accounts inordinate rates, and pickup as though serving only one accountSince they are concerned only with receiving payments to the unjustifiable rates, we have been slow to pay them as we again are looking for outlets like this one to help us rid ourselves of themImmediate termination of the account is the solution we propose, as all three business that share service have been gouged long enough Thank you for your assistance Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Good afternoon ***, Can you please confirm the method of payment for the refund? There were people and we paid with a combination of cash and cardsTo make it easy if dolphin dock will confirm that they will send a check for $payble to [redacted] to [redacted] (my address)I will distribute the funds amongst the four of usOnce we have clarification I will mail the voucher

Mr***, we sincerely apologize for the inconvenience I have entered a request to have the cart removed by end of business day Tuesday April 14th I've asked the division to do whatever they can to remove it today if possible Please make sure the cart is visible and/or at the curb to ensure the driver sees it and is able to remove it Unfortunately the smaller, knee high gallon bins are not available The smallest cart we have available is gallons, which is the same height as the gallon cart only a small amount narrower Based on your feedback it doesn't seem like this would be a viable option for you

Customer container was delivered 8/23/Customer delivery fee will be creditedCould not find any work orders for container delivery in the area mentioned that had not been deliveredLeft a message for the customer

We have reviewed the accountThe customer did call in on 12/11/15, 12/24/and 12/31/to report that there recycle had been missedThe account was noted as to these calls and trucks were dispatched back out to service this customerWe have reviewed this location with our employee so there are no more issues in the futureOur supervisor also has this location for follow up over the next few weeksWe have also issued a $credit on the customers account for the month of December

Message from * [redacted] :There is no balance on this accountIt was credited off I have already called this customer and got voicemail I did call customer and left two messageCustomer Information: [redacted] [redacted] *** [redacted] ***Daytime Phone: ###-###-####Evening Phone: ###-###-####E-mail: [redacted] @ [redacted] .***

The initial sales rep has been terminated from the company Over the course of several follow up calls to the customer we offered a substantial adjustment in costs and also communicated that there is a current agreement in place The original agreement is still in place for services and this was explained initially upon the cancellation request Not sure if there was a miscommunication on this point, but the original agreement was provided to customer for their review [redacted] stated she will review the new pricing with the owner and return my call with his decision I called twice to get an answer on this and apparently a decision still has not been made I am awaiting response on whether they would like to move forward with the new costs, finish out the remainder of the service agreement or sever the contract and provide payment for early termination We will continue to communicate with customer to reach a resolution on this issue Thank you[redacted]

December 19, 2014Revdex.comComplaint ID# [redacted] To whom it may concern,A call was received from [redacted] on Monday 12/17/and Tuesday12/18/regarding a missed pickup [redacted] was a former customer with [redacted] which we purchased throughan acquisition on February 28, Aswith any acquisition changes are expectedOn November 20, former [redacted] customers were notified viaa letter regarding upcoming changes to their serviceWe again notifiedcustomers on December 1,2014, via postcard of their new service day [redacted] acknowledged that she received communication, however is unwillingto place the trash cart at the end of the drivewayDo to the nature of our new equipment, we no longer have the ability toperform driveway serviceOur equipmentis no longer a rearload truck, which the customer was accustomed to, rather atruck with an automated sidearmAs far as a call back from a Supervisor, none was requested [redacted] ,Operations Supervisor, receiveda voicemail left by [redacted] demanding her trash be serviced at her home until theend of the year, if there were any questions to call herNo return call wasrequestedThis voicemail has been saved in an archivedfileResolution, trash will be serviced as long as it is at roadsideIf customerstill refuses to use trash cartat the end of the drive, we will change the cancellation date to 12/17/andrefund the overpaymentA copy of the service change letter along with our call log from 12/17/and12/18/has been attached.If the customer wishes to have the cancellation date changed and refund sent pleaselet us knowThank you, [redacted] Customer Service Supervisor

The worst serviceCompletely incompetentIf the city of plano didn't force me to use them I wouldn't

My General Manager has spoken with this customer, the old owner of the house was on service interrupt and my driver failed to follow his route sheet correctly thus causing a service failure for this customerThe supervisor has identified the problem and is going to keep a very close eye on this account, also the customer will be credited for the period of no serviceThank you,

We have attempted to contact the person who made the complaintBoth the phone number and the email address provided are invalid, which calls into question the validity of the complaintWe have reviewed our routes in the area and made adjustments to ensure that residents are not disturbed during the early morning hours

[redacted] ,Thank you for your time in our recent conversation to resolve your billing concerns regarding the service interrupt that was placed on your account as well as the late feesPursuant to our conversation I have remove the service interrupt charges and late fees bringing your invoice to a zero balanceI also had a billing schedule mailed for the remainder of the year for your referenceWe will be following up with the customer service representative you spoke with as we discussed also so that we can assure that our customers our receiving the best possible customer experience while working on any billing disputeI appreciate you taking time to speak with me and sharing your honest and valuable feedbackIt is a crucial part of how we can continue to improve as a company to delivery the very best experience to our valuable customersPlease let me know if you have any additional questions or concerns and know you can always reach out to me directly at [redacted] Thank you again for working with us on this matter and allowing us to fully resolve your concern.Have a wonderful dayJ [redacted]

Revdex.com complaint# [redacted] The area did have inclement weather back when original miss was reportedAs soon as roads were clear, and safe for drivers, we did resume services for this customer, and their neighborhoodI have forwarded this specific customers address, and neighborhood information to the supervisor to review area for service needsI have emailed this customer directly and let them know that we will be out to service trash and recycling todayWe will also credit the account for one months service for the inconvenienceI left customer service supervisor direct contact information to call if future assistance is needed, and to ensure customer had the right contact informationService is rendered today, and credit issued today as well

Republic Services, Inc is the worst experience with Waste Management EVER! You are given a certain price to reel you in and then the price goes up from that point on, you are basically forced to commit to a month agreement to which any way you will pay more than what was originally statedI am shocked this company is still in business!!!

[redacted] refund was receivedConfirmed email from [redacted] on Jan.22ndShe has been speaking directly with ***.Customer felt that the agent failed to explain our depositprocess and felt it was ridiculous that we hold a deposit and then charge forservice right awayShe requested to speak with a manager and [redacted] spoke with her [redacted] processed the cancelation but failed to put in the refund request [redacted] contacted [redacted] , [redacted] put in the refund request and [redacted] and [redacted] communicated via email to resolve [redacted] explained her error [redacted] contacted [redacted] on the 22nd to inform us that she had received her refundHer account is canceled and wanted has received her money back.She has received the refund and Is happy.The credits on her account are pending and I made sure that ***explained that those will get appliedPer email from [redacted] herself..she is satisfiedRefund receivedAccount closedCredit for unused servicepending

This company continually issues large price increases (15-25%) without reason When contacted, they issue explanations such as annual increases or fuel costs (while fuel costs have decreased considerably during the past couple of years) Then once you cancel service, they want to charge you a prorated rate when they haven't provided any service I would find another service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Could you please re read the complaintI want this removed from the credit bureaus! I don't care about a credit because This was a fraudulent chargeThere fore it should not be charged to my accountAll the other agencies or businesses have recognized this and fixed this with the credit bureauI am obviously not going to pay this charge since I did not set this upPlease let me know when you fix this whole charge Regards, [redacted] ***

ID# [redacted] Ms [redacted] ***, Our team has re-investigated the situation on Mr [redacted] closed accountWe have updated his closed account to reflect a zerobalance We will withdraw collections claims to correct as requested and send a letter to Mr [redacted] stating all obligations to the debt have been removed out of collections Thank you, Jenna M [redacted] Customer Services Manager Republic Services [redacted] ***