Ramada Inn

Review: I did'nt know they had a no cancel policy, I do have a free cancel policy, we did'nt see that untill we tried to cancel, after emailing ramada they are charging me for all 3 nites even if im not there on 8/21/2015, no apology for STEALING / cheating me out of $264, This so called policy is unfair & illegal, ill be disputing charges w/[redacted] but we wanted Revdex.com to know about these thiefsDesired Settlement: full refund of $264

Business

Response:

Company states: We see a reservation that was booked through hotel.com. I also see that a reservation for August 21st but that was done through our central booking which means they can cancel if they please. We do not even see that we had charged the [redacted] on file. So the consumer can contact me ([redacted]) directly about this at ###-###-####.

Consumer

Response:

I am rejecting this response because: my wife died so we can not use any room, im hoping they will cancel that reservation w/4 months notice, Im sure they would be able to rent a handicap room to a needy wheelchair user , thanx

Review: My name is [redacted] and I am putting in a complaint against the Ramada Inn hotel in [redacted] New York. I went online and booked the room through [redacted] which wound up going through [redacted]. I ordered a room with a king size bed and it said you will pay when you arrive. I called the hotel on January **,2014 to verify that we were booked for a king size room. I advised them at that time that my husband was in a wheelchair so we needed the king size room to make sure there was room for him, but we did not need the specification of handicap room as that only makes the bathroom bigger and the room smaller. We did not need use of the bathroom for my husband. I also advised them that we would be arriving late Friday night/ early Saturday morning. They said that was fine. We pulled up to the hotel my husband went in to let them know we were there and he was told at that time that we were given a queen size bed in a room downstairs that my husband couldn't get to. I proceeded to go in and speak with the young lady at the desk. She advised me that I did have the king room ordered but THEY had changed it to a queen and there were no Kings size left then changed her story and said we do have one but it is downstairs but you can go around the back and have your husband come in that way. We tried and when we got around the back there was no curb cut to get him up on the side walk and then into the building. There was nothing that they could do so we wound up having to go to a completely different hotel and pay yet again for another room. I spoke to [redacted] and [redacted] but the [redacted] never contacted me even with several attempts. It is now February **,2014 and I still have not been reimbursed my money. Both of the above individuals have told me the [redacted] has refunded the money but it has been far to long since and I have not received anything nor have I received a call from the [redacted] himself. Please help with this I have a car payment that is late due to this. Thank you for your help.Desired Settlement: I would like to have the amount of $259.42 put back into my account as quickly as possible so that I can make my car payment right away. I would like the manager to be advised that if he is going to stay in business then he needs to actually contact a customer when asked instead of straight ignoring them. I would also like to get an extra $40 dollars from them in order to pay for the late fee on my car payment note being as they did not refund my money in a timely manner.

Review: I booked a room for a night. They was dirty rags on the bed. No blankets . And the sink was backed up from the time we walked in. And the room stunk. I called the front desk I told them I would like refund or another free room. They said [redacted] wasn't in and did I want to switch room It was already 2 in the morning so we just stayed. I tried to contact [redacted] buy the third day I got in contact with a ** that told me that she had no idea what I was talking about. I had left my number and all. She also told me that I didn't have the right number. And clearly I did cause every time I called they say ramada how may I help you. And every time they gave me her number.so I got fed up and just desided to file a complaintDesired Settlement: I would either like refund or a free one night stay

Review: I rented and pre-paid for this room for my girlfriend who needed a place to stay for the night during a recent snowstorm so she could be at work on time at the local hospital where she is a critical care nurse. The room conditions were appalling to say the least (and I am not a particularly picky customer nor do I usually complain about such things). We paid for a non-smoking room. The room reeked of cigarettes and room spray and when we asked for help instead of getting a non-smoking room we were offered more spray! The floors were covered in large, dark carpet stains, the bed linens were full of cigarette burn holes, and there was hair in the bathroom. I have photos to document all of this. I am someone who travels extensively and I know that it is possible to maintain quality rooms at lower rates. I have not had previous issues with other Ramadas but this was certainly an unfortunate exception.

Business

Response:

I have read the complaint and want to apologize. This is unfortunate and not common at Ramada. We have been housing nurse's at [redacted] for over 2 decades and pride ourselves at being able to give clean comfortable rooms at reasonable prices. We see that the room was paid for through [redacted]. We would like to reverse the charges to [redacted] cc so that they may then refund Mr. [redacted].Mr [redacted] should call [redacted] to reach [redacted] and to have charges refunded to his cc. If he should have any problems at all with [redacted] they may call [redacted], our manager, at [redacted] to confirm. Sincerely,[redacted]Ramada Roanoke VA

This was the dirtiest hotel I have ever set foot in. I booked through [redacted]. We were in town for the September Ewomen conference. We checked in and looked at the room. it was so grimy dirty we did not stay I contacted [redacted]. they looked into it and [redacted] gave me a 100% refund of my money.

This is not a safe place for families or for women. While I was returning the room key to the front desk a Caucasian male came into the lobby and try to pick me up. The desk clerk ask him to step back and wait a minute.

The city of Roanoke should be totally ashamed to have a business like this with in their city limits.

Their management staff has no respect for customer service. In my case they charged me for two missing pillows after I checked out. Never wanted to listen to reason, said there maids don't steal and left it at that. Tried talking to the hotel Manager and he never returned my call after leaving several message. Contacted Ramada corporate office and was assured me the manager would call me. This was on 10/13/2014. It is now 10/19/2014 and I never received any calls. [redacted] poor customer service and well as thieves.

Review: stayed at ramada inn north san diego oct 4th and oct 5th; sat and sun.was going to ny jets football game against chargers at qualcomm stadiumsun am. stayed in room 221 sat night; found ants on table by beds around12 midnite and in bathroom near sink at 12 midnite; alerted the staff downstairs and they sprayed room early that am while we were at the game;we got back to our room sun afternoon around 6:30 pm; didn't see theants until around 7:00 pm still on table between the two queen beds.called downstairs talked to [redacted] who was very nice and said he wouldcomp my husband, [redacted], for $30 at restaurant downstairs; the restaurantcloses 9 pm; my husband went down their and got dinner for himself and ato go meal for me; I was too tired, sunburnt, etc. to go anywhere. killedthe 5 to 6 ants on the table; then when my husband brought back my freedinner I threw it outide room in the garbage pail near steps since toofreaked by bugs to eat; called back down to front desk; they said theywould put us in a nicer room "with no bugs" room 154 across from pool.at 12 midnite moved ourselves and our stuff to room 154. room had tuband a desk but was older but I only saw few ants near sidewalk by frontdoor (sprinklers were on and it was humid of course san diego); didn'tsee any ants in room. wanted to sleep with lamp on between beds since bynow freaked about ants. husband insisted leave the lamp off so we couldget some sleep; check out time was at 12 noon mon morning. lamp was off1am. I woke up 1:30 am (had left a small amt. of coca cola in a plasticglass near table; when I turned light on cup was full of ants and antsall over the nightstand table.packed bags took cup with ants to lobby andleft establishment 2:30 am to drive back to vegas. mgr rude, refused anyrefund and hung up on me when I got very upset about room asking for partial refund which I thought was fair since we had planned on stayinguntil checkout time 12 noon mon am. mgr.'s name "[redacted]".Desired Settlement: would like written letter from "[redacted]" the mgr of ramada inn northwho wouldn't leave his last name. and also feel a partial refund of ourmoney for sun night 6 pm on since 1st room not acceptable after sprayingroom while we were gone. also written letter from president of wyndamresorts since feel we were treated rudely. mgr from ramada inn north hungup on me saying I was threatening him. I did get angry and said I couldcall our action line channel 13 here in vegas to have put onair

Review: I stayed at he Ramada Inn North from Oct 4, 2014 to Oct 10, 2014. On Oct 12, 2014 a charge for $100.00 appeared on credit card. I called the hotel to ask about the charge and was told that 2 pillows were missing and they were charging $100. I asked were did they get this information from and was told by a supervisor [redacted] that the maids turned in the pillows were missing. I told them I had not taken any pillows or any merchandise from the hotel room. They ignored my answer and said I would be charged the $100.00. I asked to speak to a manager and was given a voice mail. The manager never called me back. I did check out at front desk and was never informed I would be charged an additional $100.00 nor did I get the respect on the manager calling me back to discuss the matter. This shows the hotel does not respect the public.Desired Settlement: I should be refunded $100.00

Review: On Sept 7th I made hotel reservation to check in on Sept 11, check out Sept 14, total of 3 nights. I paid $291.35 online. On Tuesday Sept 9, I called Ramada at 4:15pm and spoke with a hotel agent by the name of [redacted]. He was a polite gentleman. I informed him that my brother in law just passed away so I had to modify my reservation. I asked him if it would be possible to check in on Saturday Sept 13 and check out on Tuesday Sept 16, so the reservation would remain the same with 3 nights total. I said I would be willing to pay for the difference if the rates had increased. Fortunately, the room rates were the same. I was told my reservation was successfully changed with new check in date 9/13, check out 9/16. Today, 9/13, I called Ramada to inquire about check in time and was told I do not have any existing reservation and that my previous reservation was canceled. The hotel apologized to me because their new employee [redacted] was not sufficiently trained in handling reservations. Whas it my fault that my reservation was mistakenly canceled? I asked them. I explained that I did not cancel the old reservation and had called 2 days prior to arrival date to change it. I was reassured by hotel staff that there would be no problem switching the dates. Now the excuse I'm hearing is "he is new, he didn't know what he was doing." The hotel refused to let me check in, even though I already paid for 3 nights, and forced me to make a new reservation if I want to stay with them. I said even with the old reservation my check out date would be 9/14, so technically I could check in today 9/13 and check out 9/14, at least I don't have to pay for an extra night. After 15 minutes going back and forth, nothing they said made sense and I wasn't going to get my money back. Ultimately, I had to spend another $205.87 on a brand new reservation. I have worked in hotel management before. Whenever an employee makes a mistake, the hotel is responsible for fixing it. Why did I have to pay for someone's lack of training?Desired Settlement: If my 3-day reservation was mistakenly canceled by the hotel staff due to lack of experience or training, I am demanding for a refund of $291.35 that I previously paid.

Review: My wife and I and our Service Dog arrived at the Ramada San Luis Obispo in San Luis Obispo, CA on Friday, April 24th for a two night stay due to my participation in the Century ride as a cyclist. When we made the reservation, I was very clear that we would have a service dog with us for the weekend and made it clear we had the proper identification and papers if required. When we checked in; the clerk clearly saw we had a service dog with us which was acknowledged; again, we offered id; he said it was ok.When we arrived into the room; it was clear that there was a bad smell of mold and it was clear that the room/hotel was run down and in severe need of cleaning, etc. Unfortunately, it was a very busy weekend due to the Century Ride and any available hotels were way out of our price range and could not afford to go to another hotel; we had no choice to stay. The only other choice was to go home and forfeit the fees paid to participate in the Century Ride and not ride after months and months of training. The condition of the room was unsutable for any hotel guest. The first and most concerning issue was the smell of mold; it was in the carpet, in the bedding, in the curtain, etc. The security latch on the front door was broken and there was no security bar in the back sliding door which made us feel unsafe; not secure while we slept. Please note the following defects with the room: Broken Window lock, broken safe,back patio light not working, refridgerator not working, no clothes hangers, only one coffe mug, Chipped paint in bathroom walls. Slow drain in shower and sink, T.V. not working; had to have someone come and repair with a very bad attitude...:(, 5:30 a.m.; we could hear the guest in the next room peeing in the toilet and making other horrific sounds, we had severe bug bites from sleeping in the bed, maid barged into our room in the morning as we were getting dressed; she didn't knock; she repermanded us for not putting a sign on the door; we didn't have a sign to put on doorDesired Settlement: We disputed the charge with AX who is siding with the Hotel Manager because the hotel manager keeps lieing to AX and keeps making up issues with our service dog, etc.We would like the total charges of 329.32 to be refunded by Hotel/AX for resitituion of the unsafe enviornment presented by our two night stay at the hotel and how baddly we were treated by the hotel staff the two nights we were there.Also, my next complaint with be with the Health board to contact hotel regarding health issues.

Business

Response:

Thank you for your inquiry for the guest who stayed two days with upgraded room and no charge for any pet fee. Hotel did everything to make their stay comfortable. We have regular pest control service done to entire property; please see attached pest control report. According to guest nothing was working in the room than how someone can stay for two days? Guest stayed and uses the service and signed for the payment. There is no refund due. Please see attached correspondences with American Express dispute department.J[redacted]ManagerRamada San Luis Obispo

Review: On August 18.2015, I made a reservation for the Howard Johnson in Romulus Michigan, at 31119 Flynn ST. The reservation was made through booking.com When I arrived at the Howard Johnson Hotel, it was 5:00 P.M. I ask the front desk clerk if I could see the room first, The desk clerk handed me the key so I could look at the room. This only took about 5 minutes. The room was dirty. I told the front desk clerk that I would not be checking into that room because it was dirty and gave her back the key. I asked for another room. The front desk clerk said there were no more rooms available. I told the clerk I will not be checking into the hotel. I asked for a refund, the front desk clerk said no refunds The front desk clerk told me that I would be charged anyway. I said to the front desk clerk, I was told by customer service I had until 6:00 P.M to cancel my reservation, it was only a little after 5:00 P.M. The front desk clerk replied because I made The reservation with booking.com, I should call them. I went out of the office and stepped outside I called Howard Johnson customer service first I was told the policy states I could cancel anytime before 6:00 P.M Eastern standard time. I called booking.com the customer service agent stated that I had until 6:00 P.M Eastern standard time to cancel my reservation with the Hotel. I went back in the office and asked for a refund, the front desk clerk refused. I did not stay in the Howard Johnson Hotel, The Howard Johnson Hotel should not be allowed to charge me for services I never received. Why should any one pay to stay in a room that is not clean. The front desk clerk was rude, people treat seniors any way they want to. People have no respect for senior citizens. I was flabbergasted when I saw the room. I have never stayed at any Howard Johnson Hotel, and I regret choosing their Hotel. I thought that there brand name included a clean room at least. I was charged $59.00 on my credit card please refund my credit card back. PleaseDesired Settlement: Please refund my credit card the amount that was charged $59.00

Review: My experience in dealing with 1-800 customer service number as well as the customer service at the Ramada Inn hotel in New York on Lexington has been astonishingly horrible. Both have given me misleading information regarding my reservation and had a complete lack of empathy. None of the representatives I spoke with were able to give me clear answers. I spoke with at least 6 different representatives and none of which were able to help or understand my problem. The hotel wanted to put a hold on a large amount of funds but never informed me of that hold and were very rude when I inquired about it. This hold was never explained to me when I asked prior to making the reservation if I should be expecting any sort of charge on my account. Three different people told me I would receive no charge on my account, however, that wasn't the case at all. When I tried to speak with someone about the charge, I was met with defensive attitudes and was hung up on twice. After calling the 1-800 number, I was met with the same attitude and the representative refused to see my side of the story. The lack of customer service for this hotel and company has severely impacted my view on the company as a whole and I plan to never stay or deal with a Ramada hotel again.Desired Settlement: Better customer service and giving consumers more detailed knowledge about the hidden fees these hotels will charge.

Business

Response:

Revdex.com Case [redacted]Hotel site [redacted]Customer Care Case [redacted] Dear [redacted]: Thank you for notifying our office of the concern filed by [redacted], at the Ramada property located in New York City, NY. We are sincerely sorry to hear we did not provide the guest, with an excellent Ramada experience. You can count on our team to help resolve your concerns. To assist Ms. Sartin in reaching a resolution, I’ve informed the Ramada’s general manager of the situation. The general manager will contact Ms. Sartin within 3 business days. As a company, we’re committed to delivering a great experience with every stay with us. If for some reason [redacted]’s concern is not resolved, please contact me directly at [redacted] and I will personally help address Ms. Sartin’s needs. Count on me, [redacted]Specialist, Customer CareWyndham Hotel GroupFax: [redacted]Phone: [redacted]

Review: My Wife stayed at this Hotel on 07-26-2014 ([redacted]) We picked this Hotel based on the pictures of the Hotel. She stayed at this Hotel with our two young children. (11 yrs and 7 months.The room was filthy. We have photos of the following items. 1. Spider webs and spider eggs in the closet on top of the spare pillows.2. The water would not drain out of the tub and my family had to share water.3. The AC did not work and it ticked all night even when unplugged4. There were mouse droppings all throughout the room.This property is unsanitary and my wife was unfortunately forced to stay there and complain the next morning because she had both children by herself. I personally spoke to Ajay Patir (property manager)and he did not care about these issues. He said to complain to Revdex.com, OSHA and Health Dept as they WILL NO DO ANYTHING TO HIM or his Hotel. This property needs to be evaluated from the Health Dept ASAP!Desired Settlement: We would like refunded for a 1 night stay at this horrible and filthy hotel

Review: My family and I stood at the Ramada Inn on 5/29/2014-6/12014. We checked in at or around 11:45p.m. on the 29th. My wife called to make the reservation that same night of check in. The representative that spoke with my wife advised her that we will be getting prorated for the 29th due to the time we were being checked in. She was also told that we had to present our military ID during check in and we did and when we checked out we were told it would take up to 5 business days to receive our refund and we have yet received anything. I called the supervisor 4x in the past 2 days and they either hang up on me or tell me to they will call me back.Desired Settlement: I want Ramada to prorate our stay at the hotel and input our military discount. our total was 231.00 and we were told we will be getting $31.00

Business

Response:

June 19, 2014In reviewing the customers account from May 29-June 1, 2014, the nightly room rate charged was $70 plus 10% sales tax which IS our government/military rate. We do not offer prorated room rates or discounts for late check-ins. There was no refund due to the guest because the guest received the correct rate from the beginning.On June 19, 2014, I emailed this guest the following message:Good day, [redacted]! Thank you for staying with us recently. In reviewing your question on your bill and your account, the 231.00 total amount charged was correct. You stayed for three nights at the $70 plus 10% tax nightly government/military rate. There was no refund due because the correct rate was charged during your stay.I do apologize for any confusion. I hope you enjoyed your visit to the area.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:We called to reserve the room and we where told they will pro-rate the night for us

Review: We were traveling from [redacted] texas, to [redacted] Pennsylvania when we had comtacted the ramada inn, to confirm that we still had our reservations for Wednesday the 6th and to cancel our reservation for the 7th of august. We were informed we could without getting charged, because of the 24 hour notice. So as soon as we had hung up the phone I had recieved a text message stating that I had been charged for $217.00 by the ramada inn. Then we we had arrived to check in, we were charged another $88.50 for the night of wednesday the 6th. So the next morning we went to check out and we were charged again, $87.60. It is now the 11th of august and we have contacted the bank to cancel All payments but correct amount of $87.50. They had informed us that they had cancelled the other payments today, the 11th. They are extremely rude, the hotel smells really strong or marijuana and cigerettes. And 5 times that we had contacted the hotel we were hung up on or transferred to the voicemails.Desired Settlement: A free hotel room stay to any ramada inn and full refund.

Business

Response:

[redacted]

Attachments3:08 PM (17 hours ago)

to me

Good Afternoon [redacted] ,

Hotel did speak to the guest multiple time after she checked out of the hotel regarding her credit card been authorized for an extra amount . I personally insured her after 3 business days authorized we'll go back to her account . It's totally depend on the bank releasing authorization . we haven't heard anything from the guest after 3 business days .If You have more question you can always reach me at this phone number .

Best Regards ,

Chris A[redacted]

Ramada

[redacted],Pa [redacted]

Phone :###-###-####

Fax :###-###-####

Attachments area

Preview attachment [redacted]

PDF

My wife and I stayed at Ramada 4316 June 19-21 while on a house hunting trip. My wife has multiple health issues (Congestive Heart Failure, COPD and a severe allergy to mold). Our 1st night at the hotel, my wife showered, and almost immediately afterwards was using her rescue inhaler (helps with COPD). She assured me she was fine and we went to sleep. Day #2 we got up and left to meet with the realtor. We viewed 3 houses that day and my wife was constantly using her rescue inhaler and was feeling much worse. When we got back to the hotel, she showered again and almost immediately was using her inhaler again. When we checked out Sunday morning, we discovered black mold along the top of the shower. We took a picture and showed it to the desk clerk. He stated that the manager was not there, and that he was not authorized to make refunds. We left, and drove 2.5 hours home. My wife used her inhaler 2-3 times during that trip. 2 days after we arrived home (Tuesday), we received a call from the manager of the Ramada Inn. He stated that he was not going to give us a refund, because we had stayed for the 2 days we had reservations for. We contacted Prince William County Health Department, and asked them to investigate. Upon the conclusion of their investigation they told us that they had found mold in several rooms and also in the pool area. We also discovered that ours was not the first complaint about mold they had received about that particular hotel. We also contacted Wyndham Corporate Headquarters (owners of Ramada Inn), and filed a complaint with them. One week later we contacted Wyndham and requested an update. They told us that Ramada Inn (store # 4316) was willing to offer us a $50 refund, and that Wyndham was also willing to offer us another $90. We declined and decided to speak with a lawyer. This is now 2 weeks after the incident, and my wife is still feeling poorly and hitting her inhaler at least once a day. Our lawyer told us that since we had not collected a sample of the mold (we had no idea this was necessary), that we had no case. Black mold can be deadly to people with allergies, but obviously Ramada Inn doesn't care about the health of it's patrons.

Review: I booked this Hotel for a trip on August 20, 2013 and sent a "personal" check out of my account for the Deposit of $250.00 for a Total number of Rooms 24 with One (1) being free making it 25 rooms. The contract that had my group name of [redacted] and my name as contact person states: "No Refunds of Cancelled Rooms on Arrival". Our arrival date was 11/22/2013, I called and cancelled on September 30, 2013 and forwarded an email as well that day. Next day October 1, 2013 I sent a letter to "[redacted]" head of group services with a cc to Hotel Owner, stating my check was returned and we are cancelling. "[redacted]" informed me that they had to wait until they saw the check returned and/or clear. I gave it time to clear their system.On October 16, 2013 I had my bank along with myself, fax over proof the check went through a second time and cleared my bank as well as the fee charged by the Hotel of an additional $35.00 cleared my bank on September 30, 2013. At that point, all calls coming from me were being avoided or directed to [redacted] and Owner [redacted]. Had to use my middle name or maiden name to let [redacted] know all the information was presented and she informed me that the refund should be coming at the end of the week or beginning of the following week, this was told to me on Ovtober 16, 2013.Today is November 6, 2013 and still no call or refund check.I am sending a letter asking them to refund the check in my name, due to it was my personal account and the group never had an account under their name. I had to reimburse others for the part they contributed and I have been out of work for over 2 weeks during government shut down. The lost of funds is causing a financial hardship for me and I need my funds back now. I also have proof of emails, letters and faxes sent.With any hotel you have up until the day to cancel and no charge, so why haven't my funds be refunded.Desired Settlement: My just due refund and since I had to wait so long would like the additional fee refunded as well if possible. MAKE ALL FUNDS PAYABLE TO: [redacted] check presented to company was from me personally, not from [redacted], there is no account for [redacted].

Consumer

Response:

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Wed, Dec 11, 2013 at 3:24 PM

Subject: Results of Complaint

To: "[redacted]>

I received my deposit back as requested through my contact with your office.

Review: Reserved room on credit card for June stay at Ramada Philadephia. Contacted customer complaints for resolution on their mistake and have had no reply.

I booked a double bed room at Ramada Northeast Philadelphia for June 21-24 on a credit card. When booking through the 800 number, I was quoted a price for $243 with a government discount. Upon checkout, the price was over $270 and I was informed that the person who booked the room from the number made a mistake. I showed the clerk the reservation email and she informed me there was nothing she could do that I would have to call corporate for a refund or some sort of compensation. I was forced to borrow money (as we paid in cash upon leaving) from another friend staying as the price was split between three people and we did not have enough cash on us. The complaint was called in and I received an e-mail message from [redacted] that the matter was being investigated. I have left 4 messages and emailed her with no reply or resolution.Desired Settlement: I would like to either have the difference compensated or a free stay.

Business

Response:

From: Revdex.com of Metro DC and Eastern PA <[email protected]>

Date: Mon, Oct 21, 2013 at 10:22 AM

Subject: Fwd: case # [redacted]

To: [redacted] <[redacted]>

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Fri, Oct 18, 2013 at 3:27 PM

Subject: case # [redacted]

To: [redacted] [email protected]

Please see attached letter/response and documentation of actual stay.