Ramada Inn

Payment was sent in full to insured on said date.  Payment was returned because improper address was on envelope. Payment was resent, customer should have check this week.    Thank you

Dear Ms. Handler,We will go ahead and make a full refund. Thanks

Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted]   Dear Contact:   Thank you for notifying our office of the concern filed by [redacted]s at the Ramada property in Ruidoso Downs, NM.   Our brands are committed to assuring that all of its...

properties provide great service and quality accommodations. This guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectations.  We regret that the guest had to contact you and our office regarding HIS/HER concerns with the property.  Each property is independently owned and operated under a franchise.  This means that the property’s management is responsible for meeting brand standards and for day-to-day operations.   After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest.  Once again, we apologize for any inconvenience this may have caused. Also the property did email the guest: Ms. [redacted],We have given you, so many opportunity to CANCEL YOUR RESERVATION W/O any charge to your card.You never did give us chance to fix anything right for you and did not want to check out also.Your room was $144+ tax/NT as per the registration signed by you and you were charged accordingly.Thank you [redacted].   If your offices require more information on this matter, please contact me directly at [redacted].    Thank you, Jazmine M. Tell us why here...

January 5, 2017 To whom it may concern; Mr. [redacted] was a guest with us at the Ramada Inn Fresno North in December. On the day of his departure he did contact us about his missing articles. The housekeeping department was contacted and items were found and returned to him. Mr. [redacted]...

claims that not all items were returned to him and is missing a belt and jeans. I contacted the housekeeping supervisor and requested her to look into this matter and speak with the housekeeper who cleaned the room. The supervisor informed me that the housekeeper returned everything that was found in the room. I informed Mr. [redacted] of that all items found in the room were returned to him. He stated that he already called the police and was going to have an investigation opened about this. I informed him that was fine and we would go from there. No investigators came to the property requesting any information. All items left in our guest rooms after they depart are turned in at the end of the day and logged in a journal. We do not assume any responsibility or liability for any items left behind, but we do store them as a courtesy. No one is entitled to these items, they do not belong to any one other than the guest and all our staff is aware of this. Mr. [redacted] received all items that were turned in by the housekeeper and we have no knowledge of any missing items. Mr. [redacted] has contacted our corporate office about this matter and they are going to send him a compensation check for his stay, attached is the transcript about this case. Jesse [redacted] Front Office Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
This is a complete Lie.  There was no offer of another room and had the room not been in the condition it was we would have stayed.  instead we drove 3 hours home.  We were told there were no other rooms and all other hotels were full as well.  We did receive 50% refund but because of the condition of the room we should have received a 100% refund which is what the front desk staff told us would happen.
Regards,
[redacted]

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Complaint: [redacted]
I am rejecting this response because:  So, the PICTURE of the Hot Tub would probably indicate that you actually have a hot tub, right?    Or perhaps you should put a picture of a nicer pool area from another hotel with a water slide and much nicer surroundings and then when people say, "well this isn't what was in the picture."  You can simply tell them, "we said we have a pool we never said it was the one in the picture."  That is what you are telling me right now.  I'm sorry that I assumed that you were taking pictures of the actual property instead of something else that you just wanted people to think that you had.What you are telling me is that any picture of your hotel may or may not indicate what you are actually selling.This is what it seems like to me.  You are a car salesman, I'm looking to buy a car.  You send me a picture and a price for a car and we agree on the price.  When I come to pick up the car you have taken out the seats and the steering wheel.  I say, "this is not what I paid for"  you say, "yes it is I said I would sell you a car, I never said it would have a steering wheel or seats."There is no denying the fact that in the picture you used to sell me a hotel room there was a hot tub even though you don't actually have one.  It seems like a pretty easy thing to correct yet the same picture is still being used to mislead people today.  I'm sorry if I sound rude, but this is just really frustrating.  It just seems like your making excuses even though it's clear that the picture shows a hot tub and literally the only reason I chose to drive 30 miles out of my way to stay in your hotel was to sit in the hot tub because the picture of the pool and hot tub area looked so inviting.  The worst part is we couldn't even swim in the pool since that whole area was so cold, we had to wear a coat just to go to breakfast, which was actually very good.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
We called to reserve the room and we where told they will pro-rate the night for us
because we checked in a few minutes before midnight in addition with our military
status. This business is lying because during check out one of the customer service 
representatives working at the front desk confirmed that the room was being pro-rated. 
We where told the refund will be deposited back into our card between three business days .
After the third day I reached  out to the business and was put on hold several times I left messages 
and  they refuse to talk to me. 
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

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 Complaint: [redacted]
I am rejecting this response because:
I never touched anything in this room, I tried to wash down some of the hairs that were in this jacuzzi, and that was it.
I was not treated with the best customer service and I was not accomadated because I have yet to be given a refund for a room where I did not stay in. I did not pay $131.21 to sit in a cold room for a hour. The times were documented and I was in the room for a little over a hour possibly 1 hour and 10 mins! I could have stayed in my own house with heat if that was the case. Had the room been up to standard I would have never had to come down to file a complaint and after reading several reviews from this establishment this is not this first time this has happend with this business. I will still like to be refunded my money. This is completely unacceptable and ridiculous that I'm being charged by a establishment where I didn't stay!
Regards,
[redacted]

Re: ID [redacted]Dear Sirs:[redacted]We received a notice of a complaint about our business. Here is our Hotels account on what happened and the back up that we have. On September 6, 2014 [redacted] checked into our Hotel for a 3 night stay using her...

[redacted] account. Our Hotel billed [redacted] for [redacted] [redacted] stay. On September 22,2014 [redacted] sent us payment for one night stay. Our policy is that were fax the statement and folio until we receive full payment that is owed to our hotel. Attached you will find the statement and folio that we faxed back to [redacted] to let them know that we were still owed 2 nights. When [redacted] called the Hotel and spoke to our front desk agent she was told that it was paid by [redacted]. And the reason she said that is if you look at the folio it says a $0 balance because it was transferred to the AR account for [redacted]. She was a new front desk person and was not aware of what that really meant. Our front desk staff does not have the privileges of looking at a balance in an AR account after it has been sent to the AR account, only I (accounting manager) can look at those things. When I spoke with [redacted] I told her that [redacted] only paid our hotel for one night so I re submitted the folio showing that we were still owed 2 nights which we have done many times with [redacted] and have never had any complaints about it. I also told [redacted] that nothing was noted on her account regarding the AC unit in her room. After receiving this letter from the Revdex.com I went and found the Front Desk log book from the time of her stay and did find where the front desk staff had made a note regarding the AC unit and that the front desk associate had offered to move her room and she declined. I am also attaching a copy of that note as welL As far as our hotel not having any rooms to move [redacted] iuto is not correct. If you look at the Daily Room availability and Demand report, which I am also enclosing, you will see that on Friday September 5, 2014 we still had 40 rooms to sell, on Saturday September 6, 2014 we had 54 rooms to sell and on Sunday September 7, 2014 we had 85 rooms to sell. If you need addition information please feel free to contact me [redacted] or [redacted]Thank you,Barbara C

Customer has been called and an attempt to rectify this problem has been made. Customer will return to store and we will attempt to satisfy complaint.  Don Stewart Stewart Tire and Auto

I made reservations to the Ramada Inn for **April 2016 to May *, 2016. My family which includes my wife , son age 7 and daughter age 11and I arrived on the the reserved date, approx. 510pm. We were assigned room 125 and proceeded with our luggage to the assigned room. I observed the musty stale odor of the hallway, leading to the room. We found and entered our room and observed the following disturbing things; both beds had dark green blankets with large stains . The chair had stains all about the seat area. The phone had what it appeared to be blood stains on the surface. Inside the bathroom, the white towels had several distinct stains that appeared to have been blood. I am a retired Detective and it looked like I have entered a crime scene, with that amount of blood stains. We immediately exited the room and found a much better kept hotel. I complained to the front desk person, he talked to another employee in another language, which I didn't understand. However his body language an mannerism was very A Matter of Fact, no big deal. This was very deplorable conditions, these days you have to be careful of contaminates and pathogens, I did not want my family staying and catching something.

Posted on the front desk is signage that states that this is a non-smoking facility. However Mrs. [redacted] decided to smoke in her room which was not a smoking room. All smoking rooms were discontinued in the beginning of the year, however it seems as though Ramada had not updated their website stating this. I will process a refund of $200.00 (the smoking fee) for Mrs. [redacted] and would advise her to make sure she confirms with the property directly that she intends to stay with to ensure they do in fact offer smoking rooms. Because with a Brand as large as Ramada it is hard to keep all specific hotel Pages up to date. Especially when the hotel doesn't even run the web page.

This organization is a fantastic resource for those needing help getting out of debt. I am 3/4 of the way to becoming DEBT FREE! Just one more year! Highly recommend!

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 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
This is a blatant lie. 1st of all there was no Do not disturb sign on the door. Me and my wife both know that. I have not constantly called the property . I called the Tuesday after I checked out and Jerri the one that answered here got irate with me. She called me a liar . She hung up on me and banned me from this property. I have stayed here 4 times and never had a problem. I have not constantly called and I have the phone bills to prove it. My calls to strasburg area were to the town's chamber of Commerce and to the county Chamber.I am a customer and most places honor the customer. She gave me back $11.31 and tbru [redacted]. thats 15% off of 1 night. what I ask is for 25% off the entire stay. The stay was $168 so that's on $20 I'm asking for. I'm also asking for a call from Jerry K[redacted] the owner or at Jerri the daughter to apologize to me for hanging up on me and calling me a liar. Look how long it took them to answer this complaint. Also I want to come to Strasburg and submit my phone bill so they see there was only calls to the hotel on October 27th and not again until November 19th when I was supposed to call back and ask for owne Jerry K[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Company states: We see a reservation that was booked through hotel.com. I also see that a reservation for August 21st but that was done through our central booking which means they can cancel if they please. We do not even see that we had charged the [redacted] on file. So the consumer can contact me...

([redacted]) directly about this at ###-###-####.

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Complaint: [redacted]
I am rejecting this response because: As much as I would love to have my brand new outfit back it is now beyond the point of a missing outfit. [redacted] the manager said multiple times she had it in the back in a bag with my name on it. On July 23rd she said she had it however would not remove it out of lost and found due to it was left behind. I understand hotel policies but I was trying to retrieve my personal belongings. [redacted] would not remove my items and made it very clear if I did not collect my items within 30 days they would then belong to the property. On July 28th when I finally had an officer call she was extremely rude to the overland park officer on the phone and while on the phone with him [redacted] perfectly described my items to him. She even named the clothing brand and color as well as saying it is in the back in a bag with my name on it. [redacted] has made this clean yet [redacted] refused to send my property that week. Like I said I paid for shipping on July 24th after verifying twice with your front desk agent around 545pm central time. She always said my items were in the back and using USPS was not a problem and once I send them the package [redacted] would call for a pickup or the owner I was told. So again on July 28th I made a call and so did an officer. I was told by [redacted] that this location had a busy week and they were unable send my belonging and [redacted] said she cant touch my items and the owner has too. I asked if a family member could retrieve my property and she said NO. [redacted] is by far the rudest most dishonest customer service associate I have ever met. I am extremely disappointed and not only my property being with held and stolen from me but wasting my time and money.
Regards,
[redacted]

Dear [redacted],   Thank you for notifying our office of the concern filed by [redacted] at the Ramada property in Sea Tac, WA.   To assist in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact the guest on or...

before August 22, 2017. As a company, we’re committed to delivering a great experience with every stay with us.   If for some reason this concern is not resolved, please contact me directly at [redacted]@wyn.com and I will personally help address the guest's needs.    Best Regards,   Mary B.  Liaison, Customer Care Wyndham Hotel Group Phone: 888.675.3379 Fax: 888.565.7707

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
 
Regards,
[redacted]