Ramada Inn

We already have finish this matter with guest directly at the property by offering them 25% for their next visit  . Guest has stayed in the room more than 1 hour, after using all the amenities in the room , Guest  figured out that the stuff were not in order which was a false complain for...

getting a refund .despite that front desk stuff did their best in order to accommodate the guest, they offer her another room immediately  despite of a false complain about heat was not working & Hair in a bathroom , there was no such a thing, heather was in a  absolute condition .  no hair or dirty smell was found by any of the staff beside Guest .we did our best customer service in order to accommodate the guest on the same day + for a future reference .  after using all the amenities we don't think that  guest is eligible for any kind of a refund.

This company might be good at financial restructuring , but I'll never know because the customer service is awful. I have set more than three appointments (telephone appointments) and they never call. This last time, I actually left work and waited for the 4:30 call....never came. I called them to see what happened with my appointment and got a call back 45 minutes later!
I would NOT RECCOMMEND this company!

Thank you for contacting Ramada Customer Care. I would be happy to assist you further but I need a little more information to help.   Please provide the following:   - Property address, including city and state    I look forward to assisting you.   Best...

Regards,   [redacted]   Liaison, Customer Care Wyndham Hotel Group [redacted]

Dear Ms.Sturges, We take the concerns that you have mentioned very seriously and assure you that the matter is being addressed and will be fully researched in detail with front desk manager and its staff so that  it could be corrected.I would like to take this opportunity to apologize for...

yourInconvenience as a  guest of the Ramada Overland Park. We have processed a   25%  refund  on both rooms on the card that is on file . We appreciate the time that you took to bring this matter to ourattention. Sincerely,Ramada Overland Park Mgt.

Complaint: [redacted]
I am rejecting this response because: I tried to speak to the manager the following morning, but he was not on the premises.  The young man at the desk tried contacting him.  I told him about the price being incorrect and I told him about the state of the room.  I believe the manager should not have charged me for this horrible room and my money should be returned.  After all the room was not clean, the TV did not work, the coffee maker still had an used bag in it and the manager never offered to move us to another room. I spoke to the manager while he was in the hall way and he just stated that they were too busy.  There was never a sincere apology or effort make to take care of the situation.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

June 19, 2014In reviewing the customers account from May 29-June 1, 2014, the nightly room rate charged was $70 plus 10% sales tax which IS our government/military rate. We do not offer prorated room rates or discounts for late check-ins. There was no refund due to the guest because the...

guest received the correct rate from the beginning.On June 19, 2014, I emailed this guest the following message:Good day, [redacted]! Thank you for staying with us recently. In reviewing your question on your bill and your account, the 231.00 total amount charged was correct. You stayed for three nights at the $70 plus 10% tax nightly government/military rate. There was no refund due because the correct rate was charged during your stay.I do apologize for any confusion. I hope you enjoyed your visit to the area.

[redacted]
Attachments3:08 PM (17 hours ago)
to me 
Good Afternoon [redacted] ,
Hotel did speak to the guest multiple time after she checked out of the hotel regarding her credit card been authorized for an extra amount . I personally...

insured her after 3 business days authorized we'll go back to her account . It's totally depend on the bank releasing authorization . we haven't heard anything from the guest after 3 business days .If You have more question you can always reach me at this phone number .  
Best Regards ,
Chris A[redacted]
Ramada
[redacted],Pa [redacted]
Phone :###-###-#### 
Fax   :###-###-####
Attachments area
Preview attachment [redacted]
PDF
[redacted]

I am rejecting this response because: my wife died so we can not use any room, im hoping they will cancel that reservation w/4 months notice,    Im sure they would be able to rent a handicap room to a needy wheelchair user , thanx

Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted]   Dear Contact:   Thank you for notifying our office of the concern filed by [redacted] at the Ramada property in SeaTac, WA.   Our brands are committed to assuring that all of its...

properties provide great service and quality accommodations. This guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectations.  We regret that the guest had to contact you and our office regarding HIS/HER concerns with the property.  Each property is independently owned and operated under a franchise.  This means that the property’s management is responsible for meeting brand standards and for day-to-day operations.   After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest.  Once again, we apologize for any inconvenience this may have caused.   If your offices require more information on this matter, please contact me directly at [email protected].    Thank you,   Jazmine M.

[redacted]  did bring her 2007 BMW xi into our location on Friday 03/02/2018 to have the oil changed . Upon completing of the service it was mentioned on the invoice that the undercarriage of the car was draped and covered with oil. There was some kind of oil leak present but was not...

instructed to pursue nor did we have time to get involved with the leak.Synth oil was installed , fluids were topped off , customer paid for the service and left the premises.  We did receive  a call from [redacted] a few days latter suggesting that the oil light indicator was on but because of her schedule she could not return to the store as we advised. On Tuesday 03/06/018 [redacted] did call back to the store suggesting that [redacted] did not put oil back into her car because the oil level was very low. She did admit to trying to drive the car back to [redacted], did mentioned that there was heavy white smoke coming out of the exhaust, but the car stopped on her and would not restart. [redacted] did state she install oil in her car but it did not make a difference. The car was towed to [redacted].  Upon inspection of the car it was found that the motor was indeed locked up. What is not mentioned in [redacted]'s statement was what we informed her on what happened to the oil.This BMW has a air- TURBO that failed which caused mass oil consumption. Noticed oil DRIPPING  out of the rear exhaust, puddles of oil laying in the air breather ,and inner cooler tube. When the Turbo failed (which has nothing to do with the oil change provided) it allowed oil to be sucked back into the combustion chamber thus causing damage to the motor.All this was explained to this customer and she was made aware that the oil change service that [redacted] provided 4 days prior, had nothing to do with the internal components, (TURBO) failing, and by her continually driving the car did not help the situation. After some research,  It is also noted that this type of failure is not uncommon with this make and model of car. All this was explained to [redacted] . We  also took pictures of all the oil leakage areas , and I did agree to pay for the oil she installed in the car before having it towed to the store upon her request.  It is also noted we do have  service shop video of the TEC installing oil into her car , which illuminates any suspicion that we did not install oil in her car.

Dear Guest we are trying our best to search for your pair of clothing. I apologize it has not been found. I will research with House keeping department on this. Thank you for you patience.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:1. I requested a 100% refund on my reservation since we did not stay in this hotel due to the conditions and lack of care by the staff.  2. I have called multiple times requesting to speak to the General Manager. Every time I called and was told she was on-site she was never in her office/would not take my call and I was not offered her voicemail except for one time. When I did leave a message requesting a call back the General Manager never returned my call. 3. I was very disgusted by this hotel, the staff and the General Manager. And I would still like a 100% refund on both rooms for a place I did not stay because cockroaches were in bed with my 3 year old daughter!!!
Regards,
[redacted]

Revdex.com Case #: ***  Hotel Site #: ***  Customer Care Case #: ***    Dear *** ***:   Thank you for notifying our office of the concern filed by *** *** at the Ramada property in Rochelle Park, NJ.   To assist in reaching a resolution,...

I’ve informed the property’s general manager of the situation. The general manager will contact the guest on or before June 26, 2017. As a company, we’re committed to delivering a great experience with every stay with us.   If for some reason this concern is not resolved, please contact me directly at *** and I will personally help address the guest's needs.     Best Regards,   Mary B.  Liaison, Customer Care Wyndham Hotel Group Phone: ###-###-#### Fax: ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:  Like I said in my original complaint I booked your hotel on [redacted].com   on that website (as you can see from the attached pictures) it clearly shows that you have a hot tub.  Even looking at it right now it shows an indoor hot tub and a pool.  These screen shots were take today 2/2/2015.   I've also attached my itinerary from [redacted].com     I stayed 11/15/2014-11/17/2014   the [redacted] Itinerary # [redacted]      I've never stayed in this hotel before this, I was expecting a hot tub because it's in the picture that you are using to advertise on [redacted].com where I book my reservation.    I paid with my credit card that says [redacted] on it so I'm not sure how there is no record of that in your system.
Regards,
[redacted]

As far as the complaint, we do not advertise the Hot Tub on our website nor we mislead the guest. The ramada.com site can be verified that there is no false advertising. The Hot tub was taken out over 3 years ago, I am assuming the guest may have stayed here in the past and chose the hotel without...

confirming current amenities. Most importantly we are unable to locate this guest’s reservation for the entire month of Dec 2014.Please advise further. Regards, [redacted]Ramada overland Park

Revdex.com:
I never heard from the Ramada mgr but received a full refund- so i'm very grateful for the Revdex.com, your work is awesome. [redacted]

Horrible customer service. I was lied to about my own property. I recently stayed there 6/21-6/23. I left an expensive article of clothing there and promptly called ramada inn. They said no one will be in to clean till the next day. [redacted] called me back and she said no its not there. However later on [redacted] called and left a voice mail which I still have saying yes it's there. I even called [redacted] on her phone back and she confirmed it. I told her I would not be able to get it till Saturday and she said it will be at the front desk. When my husband went to get it for me [redacted] told us it's not there. I know someone has it but refuses to give it back. I just want it back for them to stop with the lying. It is called stealing.Desired SettlementI want my item back as it was a gift.Business Response I received this complaint today July 1,2014. I tied to reach Mrs. [redacted] today. She was not available to speak to. So I have left her a message to call me. Mrs. [redacted] article clothing has been here at the hotel. [redacted] did do what she was going to do and brought it up to the front desk. It was not communicated properly to the front desk staff were it was. I am very sorry that this happened. I can assure you that this will be addressed at your next meeting so that this doesn't happened again. My housekeeping staff is great about turning in all belonging that are found in rooms.Again I apologize for the inconvenience. [redacted]Consumer Response My husband was able to pick up my item but not without getting more aggravation from [redacted] stating that they didn't have my item as she told him last time. I would like to thank the people at the Revdex.com for your help because I honestly would not have received my item back.

Review: POLICE FORMAL COMPLAINT RAMADA [redacted] HOTEL

[redacted] Department

Address: [redacted]

Phone:[redacted]

Ramada [redacted]. Hotel May 3, 2016 stay complaint

Police complaint number [redacted]

HOTEL NIGHTMARE! AWFUL HOTEL!!!! AND POLICE REPORT DONE!

Checked in about 6 AM. then met halls filled with unlawful looking hotel staff or workers smoking illegal marijuana in the hall to elevator! Scarred our kids, stayed about 4 hours and found bed bugs bites all over wife and daughter! The halls and elevator and all smelt awful! Moldy weed marijuana smelly place! I have never ever ever smoked weed but know what it smells like from police school presentations for education. The hall lights was filled with water where the roof was leaking too! Made formal complaint and then was promised a $18 discount. Next day checking online banking we find they not only didn't honor the discount, THEY CHAREGED 2 X $57.60 and then called our bank and then called the POLICE and a FORMAL POLICE REPORT COMPLAIN FILED! The police department said they had many complaints! DO NOT, DO NOT GO TO THIS HOTEL!!!!Desired Settlement: Like a FULL REFUND OF STAY $57.60 and apology in writing!

Mail us a check of $57.60

Check payable to

###-###-####

Business

Response:

I'm sorry , we will be unable to issue anymore refund as we do not think this is a legitimate or valid complaint. First of all, we have an older Indian gentlemen who works the all night shift at the front desk. I can promise you he is not a smoker and certainly not a drug user. We have no other staff working at 6am. Everyone else reports for work at 9am! If there was illegal activity going on in this property we would like to be informed of it immediately instead of hours later when checking out. The issue about bedbugs is simply not true either. The guest stayed in room #[redacted], on a 4th floor we just added and opened not more than 8 weeks ago. We bought not only all brand new mattresses and box springs for each room up there, but new furniture and headboards, carpeting, etc., so there is virtually no way any bedbugs could be in a room thatb up until May 3rd, had only been rented one other time since opening. The manager tried to explain after sending someone top the room that the bug they saw was a stinkbug which are prevalent when the weather turns warm in southwest virginia. There was no sign of bedbugs. As a matter of fact we were in a hurry to open for a busy sold out weekend so we did not yet take the plastic off the beds' box springs. The guest was credited $18 on May 4th 2016. I can attach folio copy

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As of 5-20-2016 our bank shows the $57.60 has NOT been refund. Please refund this amount immediately. Contact our bank [redacted] Bank and credit this amount.[redacted]

[redacted]

###-###-####

Regards,

Business

Response:

We are sorry to hear the guest is not sayisfied with the partial credit we gave on the cc die to guest used room and stayed all day.We do not agree that the guest should be credited the full amount. The manager spoke with the guest the next morning. The guest should have informed the hotel immediately, not at checkout time. The guest agreed and signed acceptance of the partial credit we had given and that's all we will be able to give back.

Review: We booked a 3-night stay at the Ramada in [redacted], to visit my son who just began his surgical residency at the [redacted]. The reservation was made for July 15-18th and was made on the official Ramada website; however, I cancelled my reservation within minutes after checking in. There was human blood all over the room, big droplets of blood. On the bedspread, furniture, outside the bathroom wall was a huge blood smear and inside there were big droplets of blood on the side of the tub and toilet. I immediately went back to the lobby along with my husband and cancelled the room. The person confirmed the cancellation but told us the system was down and could not provide a confirmation number. He instructed us to either call them later in the day or contact the Ramada customer support number off the official website. After finding other accommodations in [redacted], we tried to call the hotel later than night, but could not get through. We then contact Ramada directly, and they also could not get through; however, we were assured by the representative that the 3-night stay had been cancelled. After returning home, I discovered Ramada charge my [redacted] July 19, for all 3-nights, a total of $188.59. I have spent the past 30+ days attempting to have this resolved. I have not been rude, but have been hung-up-on from someone at the Ramada [redacted]. I have contact Ramada's customer support who tell me to contact a Ramada Specialist; however it is only a recording. I then emailed Wyndham's customer support, which I can provide proof of, only to be given a 'run around' by either being mocked at or by being asked the same questions over and over. I just contacted my bank to dispute the charge. However, I think I should file a complaint because the charge was not only made without my authorization, but also because there were big human blood droplets throughout the room.

Thank you,

[redacted]Desired Settlement: I am entitled to the full refund of $188.59. In addition, human blood inside the room< I would think, is a public health issue.

Business

Response:

If the guest has already started a dispute with her cc company then we will from now on work with the credit card company as soon as we receive their paperwork. Unfortunately we cannot give any refunds or discounts once the cc company has been contacted because doing so may result in double credit. More than one representative of our hotel has tried to speak reasonably with the guest but we are not getting anywhere with that so all communication will be done with the cc company disputing the charges. The guest has put damaging and questionable "facts" on Ramada's Facebook page as well as contacted Corporate and Health Department. Resulting inspections from those mentioned resulted in no violations but has wasted a lot of our company"s time

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I stayed in the Ramada Inn, in Roanoke VA, for one night on August 12th, 2016. Upon arriving at the hotel, I witnessed drug usage in the shared vending room of the hotel, next to the stairwell. I chose to use the elevator to bring my things to my room on the 3rd floor. The elevator reached the 2nd floor and stopped for approx 5 min. I rant the alarm, which made no sound, and called for help with the 'call button' but heard no sound from the front desk. The elevator then fell a short distance and stopped again. At this time I started to panic, which activated my severe asthma. I was stuck in the elevator for a total of 25 minutes while it fell short distances over and over again.

When I finally made it out of the elevator I went straight to my room to call the front desk. They offered no apology, only told me they'd been having issues with the elevator all night (which they completely failed to mention when I was checking in).

The room I was assigned was by far the most unsanitary room I've ever stayed in. The floor was so dirty that I couldn't walk around with wearing shoes, and the sheets had stains and smelled like sweat. Also, I requested a non-smoking room, but my room smelled like smoke and there was an ashtray beside the bed, which was another trigger for my severe asthma.

I asked to be moved to an affiliated hotel, but the Days Inn apparently couldn't take another guest.

I would also like to mention that the stairwell was full of smoke and urine. There were people hanging out inside of the stairwell using drugs all night.

This hotel should no longer be in operation, in my opinion, and with the lack of security on the premises it is absolutely unsafe for any children to stay there.Desired Settlement: I would like a voucher for a hotel room at an affiliated hotel, but not a Ramada Inn.

Business

Response:

I am currently working at our Baymont Inn & Suites so when I go to Ramada tomorrow (Thursday Aug 18th) I will look into all the guest's concerns and can then decide the appropriate discount or credit to give. More than likely we will offer a free night at our Baymont Inn & Suites in Salem/Roanoke area. The hotel is interior corridor and was completely renovated in august 2014 so I believe the guest would be pleased. Or we may offer a credit if the guest paid by cc but like I said, I will look into all the allegations tomorrow.Thank you[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,