Ramada Inn

We arrived on Thursday August 3, 2023, and the Lady behind the counter seemed annoyed we were bothering her to check in. The hotel has no elevator and I’m 62 (Disabled Vet) and my wife is 63. We were placed on the second floor all the way back in room 227.

When we went into the room my wife noticed water all over the floor from the refrigerator that was turned off and defrosted, plus it was tilted because of a missing leg, I folded up a coffee cup and placed it under it to level the refrigerator. We cleaned up the water with one of the towels.

Turned on the AC, but the room never got cold because it didn’t work properly. So, the first night we stayed. I got about an hour of sleep because it was so hot in the room. The next morning, I took my wife to the event she was attending. I told the cleaning staff I will make the beds and straighten up the room.

I tried to take a nap before I did this, but it was so hot in the room that sweating profusely. I made the beds, straightened up the room, took out the dirty towels. I asked if I could get a couple of towels and I was told they don’t have any towels. “I said wait a minute you’re a hotel and you don’t have towel”.

That was the last straw, I informed the front desk that I would be checking out and when I get all my stuff out, I will turn in the room card. The lady behind the counter told me that they may have to charge me another day, but she would have to check with her manager. I was out of the room by 10:30am.

I asked the lady behind the counter for a receipt, but again she said she would have to talk to her manager and would not have a receipt at this time. I said if she charges me for another day then I will dispute it with the credit card company.

I checked my credit card website and there were two charges on my card. One for $439.56 and the other for $50.00. If we stayed the whole time, it would have been $439.56. I have disputed both charges with my credit card company.

This hotel is so outdated, the staff are rude, the mattresses need to be replaced, and the place is very dirty. I would never recommend this hotel plus any ramada because of the experience we had.

I stayed at this terrible hotel it was so bad cigarette burns on the toilet bowl , broken furniture which was so old it could have been in the 60's no towels , no soap , bed was dirty I didn't want my bare feet to touch the floor , stains on the walls and old broken lamps and the carpet looked like somebody bled on it. could not get a refund to go somewhere else so I just left and took a lost $134.00 lost do not go here the management staff was unprofessional and had no answers to anything they barely spoke any english and the lobby was full of people with complaints similar to mine...
stay away from here at all cost plus I am reporting this franchise to corporate
Ramada by Wyndham Baltimore West
6422 Baltimore National Pike
Catonsville, MD 21228
United States

I stayed at Ramada with my family. We were playing at the pool and my 4 year old walked around the back side near a wicker chair and all of the sudden screaming at the top of her lungs, blood going everywhere. I rushed over to see a 3 inch chunk of glass hanging out of her foot. Someone else at the pool ran to the front desk while I am wrapping her foot up getting ready to bring her to the ER. The front desk did not care at all. They cleaned up the blood and that's it! never offered a discount on the room, never offered to help with the 2000$ hospital bill, NOTHING! Come to find out from other visitors the window that the glass came from had been like that for several weeks and they failed to take care of it. The glass was laying on a heavily traveled area around the edge of the pool. They acted as if my 4 year old had kicked out a window. I will never return. Not to mention the entire place needs updating, the hot tub is freezing, there were no towels. DO NOT STAY HERE

I booked a stay 4 months in advances. 1 week before my stay they cancelled. I called and asked why, "we had a big booking today, which takes us beyond the new year, you are only 4 people for a couple of days, what do you expect us to do?"

They couldnt care any less.

I wouldnt use these hotels again as they have no customer care, and as an individual dont expect a booking to mean you will get a room, cos these money grabbing chains just want cash, so if a big booking comes in, you wont be welcomed

I stayed then 1.2.21 and they were supposed to put a hold on my credit card but ended up actually running the card. I have been trying for 4 weeks to get a refund. 1st week - told it was already taken care of, 2nd week - they would take care of it right away, 3rd week - manager out on personal leave no one can do the refund.

I booked a reservation, cheap, through Priceline.com. on 12th st in Sioux Falls
At about 2am, a bedbug was found. A child got bit. We showed the desk. I asked if we could use dryers for free and they said yes. We had a person who needed first floor for handicapped but only 2nd floor was open. No elevator.
We were up all night moving rooms and drying belongings.
I asked about a refund and was told to contact priceline.
Priceline came sent me an email saying the hotel denied there was an issue and they were unaware and they would not refund me.

It's cheap. The night manager was very sweet and assuring she would talk to anyone but apparently the hotel and Priceline can take your money and deny the problem.

I am rejecting your response because of what you message said. In summary it said The Ramada Inn can never be wrong and we are sorry you were so stupid to slip in our hot tub have a nice day. So I am done with your company forever starting now. So $129 stay at your hotel cost my $9500 in medical bills what a deal. I am done as I said so you further contact from you would be great.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: So, the PICTURE of the Hot Tub would probably indicate that you actually have a hot tub, right? Or perhaps you should put a picture of a nicer pool area from another hotel with a water slide and much nicer surroundings and then when people say, "well this isn't what was in the picture." You can simply tell them, "we said we have a pool we never said it was the one in the picture." That is what you are telling me right now I'm sorry that I assumed that you were taking pictures of the actual property instead of something else that you just wanted people to think that you had.What you are telling me is that any picture of your hotel may or may not indicate what you are actually selling.This is what it seems like to me You are a car salesman, I'm looking to buy a car You send me a picture and a price for a car and we agree on the price When I come to pick up the car you have taken out the seats and the steering wheel I say, "this is not what I paid for" you say, "yes it is I said I would sell you a car, I never said it would have a steering wheel or seats."There is no denying the fact that in the picture you used to sell me a hotel room there was a hot tub even though you don't actually have one It seems like a pretty easy thing to correct yet the same picture is still being used to mislead people today I'm sorry if I sound rude, but this is just really frustrating It just seems like your making excuses even though it's clear that the picture shows a hot tub and literally the only reason I chose to drive miles out of my way to stay in your hotel was to sit in the hot tub because the picture of the pool and hot tub area looked so inviting The worst part is we couldn't even swim in the pool since that whole area was so cold, we had to wear a coat just to go to breakfast, which was actually very good Regards, [redacted]

Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted] Dear Contact: Thank you for notifying our office of the concern filed by [redacted] at the Ramada property in SeaTac, WA Our brands are committed to assuring that all of its properties provide great service and quality accommodationsThis guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectations We regret that the guest had to contact you and our office regarding HIS/HER concerns with the property Each property is independently owned and operated under a franchise This means that the property’s management is responsible for meeting brand standards and for day-to-day operations After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest Once again, we apologize for any inconvenience this may have caused If your offices require more information on this matter, please contact me directly at [email protected] Thank you, Jazmine M

Re: ID [redacted] Dear Sirs: [redacted] ***We received a notice of a complaint about our businessHere is our Hotels account on what happened and the back up that we haveOn September 6, [redacted] checked into our Hotel for a night stay using her [redacted] accountOur Hotel billed [redacted] for *** [redacted] stayOn September 22, [redacted] sent us payment for one night stayOur policy is that were fax the statement and folio until we receive full payment that is owed to our hotelAttached you will find the statement and folio that we faxed back to [redacted] to let them know that we were still owed nightsWhen [redacted] called the Hotel and spoke to our front desk agent she was told that it was paid by ***And the reason she said that is if you look at the folio it says a $balance because it was transferred to the AR account for [redacted] She was a new front desk person and was not aware of what that really meantOur front desk staff does not have the privileges of looking at a balance in an AR account after it has been sent to the AR account, only I (accounting manager) can look at those thingsWhen I spoke with [redacted] I told her that [redacted] only paid our hotel for one night so I re submitted the folio showing that we were still owed nights which we have done many times with [redacted] and have never had any complaints about itI also told [redacted] that nothing was noted on her account regarding the AC unit in her roomAfter receiving this letter from the Revdex.com I went and found the Front Desk log book from the time of her stay and did find where the front desk staff had made a note regarding the AC unit and that the front desk associate had offered to move her room and she declinedI am also attaching a copy of that note as welL As far as our hotel not having any rooms to move [redacted] iuto is not correctIf you look at the Daily Room availability and Demand report, which I am also enclosing, you will see that on Friday September 5, we still had rooms to sell, on Saturday September 6, we had rooms to sell and on Sunday September 7, we had rooms to sellIf you need addition information please feel free to contact me [redacted] or [redacted] ***Thank you,Barbara C

Dear [redacted] ***, Thank you for notifying our office of the concern filed by [redacted] at the Ramada property in Sea Tac, WA To assist in reaching a resolution, I’ve informed the property’s general manager of the situationThe general manager will contact the guest on or before August 22, As a company, we’re committed to delivering a great experience with every stay with us If for some reason this concern is not resolved, please contact me directly at [redacted] @wyn.com and I will personally help address the guest's needs Best Regards, Mary B Liaison, Customer Care Wyndham Hotel Group Phone: Fax:

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me I will consider the matter resolved once the refund is processedI have also noted the Ramada website appears to be updated now, so I am glad my complaint will stop people from being hustled in the futureThe hotel manager can rest assured that due to his exhaustive efforts, I will never make this mistake again.? Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] This is a blatant lie1st of all there was no Do not disturb sign on the doorMe and my wife both know thatI have not constantly called the property I called the Tuesday after I checked out and Jerri the one that answered here got irate with meShe called me a liar She hung up on me and banned me from this propertyI have stayed here times and never had a problemI have not constantly called and I have the phone bills to prove itMy calls to strasburg area were to the town's chamber of Commerce and to the county Chamber.I am a customer and most places honor the customerShe gave me back $and tbru [redacted] thats 15% off of nightwhat I ask is for 25% off the entire stayThe stay was $so that's on $I'm asking forI'm also asking for a call from Jerry K [redacted] the owner or at Jerri the daughter to apologize to me for hanging up on me and calling me a liarLook how long it took them to answer this complaintAlso I want to come to Strasburg and submit my phone bill so they see there was only calls to the hotel on October 27th and not again until November 19th when I was supposed to call back and ask for owne Jerry K***

Posted on the front desk is signage that states that this is a non-smoking facilityHowever Mrs [redacted] decided to smoke in her room which was not a smoking roomAll smoking rooms were discontinued in the beginning of the year, however it seems as though Ramada had not updated their website stating thisI will process a refund of $(the smoking fee) for Mrs [redacted] and would advise her to make sure she confirms with the property directly that she intends to stay with to ensure they do in fact offer smoking roomsBecause with a Brand as large as Ramada it is hard to keep all specific hotel Pages up to dateEspecially when the hotel doesn't even run the web page

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I never touched anything in this room, I tried to wash down some of the hairs that were in this jacuzzi, and that was itI was not treated with the best customer service and I was not accomadated because I have yet to be given a refund for a room where I did not stay inI did not pay $to sit in a cold room for a hourThe times were documented and I was in the room for a little over a hour possibly hour and mins! I could have stayed in my own house with heat if that was the caseHad the room been up to standard I would have never had to come down to file a complaint and after reading several reviews from this establishment this is not this first time this has happend with this businessI will still like to be refunded my moneyThis is completely unacceptable and ridiculous that I'm being charged by a establishment where I didn't stay! Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

On November 11th I was in room ***When entering into room [redacted] I noticed the carpet was soiled and dirty with the trash in hairthe room was not cleanI entered the bathroom and noticed the towels were previously usedThe tissue was not refilled indicating the bathroom was not touched for cleaningWhen coming back in the main room and proceeding to sit on the chair there were dirty used underwear on the chair also indicating that this room was not previously cleanedWhen calling the front desk and let the manager on-site know that the room was not cleaned the manager on site told me I can Google the number to file a complaintShe did not suggest for someone to clean the room or for the room to be changedThere was also blood in the shower and blood stains on the pillow casesThe room also did not have any heatThe heat said but the room was cold throughout the whole nightThe stay was very disgusting and unsafe unhealthy and unsanitized and uncomfortableI did not lay co

We booked the Ramada through [redacted] for nightsWe were travelling from PA yo visit family in NJUpon arrival, we were assigned to a room that was not properly cleaned, that had outdated appliances that we unplugged, for fear of a serious problemI am disabled, but am ok with a few stairs, as long as I have a railingMy 15yr old daughter forbade me to use the stairs, because thebrailing was broken at the base and was very shaky and the stairs were literally crumbling and had a gaping holeThe stairs above us were rusted so bad that it too was falling apartOur room was at the end of a row of roomWe were 2nd from the endThe 1st room appeared to be storageDespite having that space, there were dozens of renovation items strewn in front of our room, restricting our movementAt one point, I saw men and just happen to ask of they were the ownersTheu confirmed that they wereI told them of ALL of the problems and took picturesThey thanked me for the feedback and asked

My wife and I stayed at Ramada June 19-while on a house hunting tripMy wife has multiple health issues (Congestive Heart Failure, COPD and a severe allergy to mold)Our 1st night at the hotel, my wife showered, and almost immediately afterwards was using her rescue inhaler (helps with COPD)She assured me she was fine and we went to sleepDay #we got up and left to meet with the realtorWe viewed houses that day and my wife was constantly using her rescue inhaler and was feeling much worseWhen we got back to the hotel, she showered again and almost immediately was using her inhaler againWhen we checked out Sunday morning, we discovered black mold along the top of the showerWe took a picture and showed it to the desk clerkHe stated that the manager was not there, and that he was not authorized to make refundsWe left, and drove hours homeMy wife used her inhaler 2-times during that tripdays after we arrived home (Tuesday), we received a call from the manager of the Ramada InnHe stated that he was not going to give us a refund, because we had stayed for the days we had reservations forWe contacted Prince William County Health Department, and asked them to investigateUpon the conclusion of their investigation they told us that they had found mold in several rooms and also in the pool areaWe also discovered that ours was not the first complaint about mold they had received about that particular hotelWe also contacted Wyndham Corporate Headquarters (owners of Ramada Inn), and filed a complaint with themOne week later we contacted Wyndham and requested an updateThey told us that Ramada Inn (store # 4316) was willing to offer us a $refund, and that Wyndham was also willing to offer us another $We declined and decided to speak with a lawyerThis is now weeks after the incident, and my wife is still feeling poorly and hitting her inhaler at least once a dayOur lawyer told us that since we had not collected a sample of the mold (we had no idea this was necessary), that we had no caseBlack mold can be deadly to people with allergies, but obviously Ramada Inn doesn't care about the health of it's patrons

June 19, 2014In reviewing the customers account from May 29-June 1, 2014, the nightly room rate charged was $plus 10% sales tax which IS our government/military rateWe do not offer prorated room rates or discounts for late check-insThere was no refund due to the guest because the guest received the correct rate from the beginning.On June 19, 2014, I emailed this guest the following message:Good day, [redacted] ! Thank you for staying with us recentlyIn reviewing your question on your bill and your account, the total amount charged was correctYou stayed for three nights at the $plus 10% tax nightly government/military rateThere was no refund due because the correct rate was charged during your stay.I do apologize for any confusionI hope you enjoyed your visit to the area