Ramada Inn

Complaint: ***
I am rejecting this response because: I initially contacted the property management to resolve thisShe has not responded to any of my requestsI then resorted to contacting the corporate customer care departmentThey promised that I would be contacted by the property management on or before January 19, I was notI replied to the customer care agent that the property manager did not contact contact meThe property management is completely unresponsive to my requests and, obviously, corporate requests to resolve this as wellThe corporate customer agent I contacted then initially offered to help, but each time I provided the requested information they asked for more and more proof of the transaction until I was unable to comply with her requirements It became evident that they too were not willing to helpAll I want is a refund of the $charged to my debit card for a night's stay when I was out of the country having used their airport shuttle to get to the airport I am not a wealthy personThis matters.
Sincerely,
*** ***

Dear contact, Thank you fornotifying our office of the concern filed by *** ***. It is always the intention of our office toreview and respond to guest inquiries in a timely fashion. The Ramada chainis committed to assuring that all of its properties provide good
service andquality accommodationsThe guest comments have made us aware of an instancewhen one our properties did not meet a valued customer’s expectations. The hotel has advised the charge was refunded. Thank you for yourassistance in this matter. If youroffice requires any further information regarding this resolution, pleasecontact me at *** *** Sincerely,Tara E***Customer Care

As I mention earlier ,the room was inspected by multiple( people) .Each & every one answer is room was used if the guest was really planning to stay over night why was the 2nd option was refused with out even check the 2nd option offered by the front desk As per as hotel concern we did our best to resolve the issue at the same time .& Evan after guest left we cannot offer refund on this issue we have offered her 25% for a future stay .she accepted the voucher eat the desk Hope to see the guest soon

Upon checking in and looking over room there has been many issues and concerns mainly concerning safety but also include cleanliness
I checked into room on 7/1/upon check in and looking over the room I found many issues, including: hanging exposed wires from the AC unit, a broken light bulb (that still functioned but was razor sharp) in the Wyndham Desk Lamp, and the scorched plug outlet where it clearly arced and melted the outlet,right beside the main door, not to mention the excessive dust/dirt/scuffs on the furniture or the broken springs on the right side of the mattresses an the dip you can see in the mattressIf your rooms are inspected and cleaned then why is There is an XL sticker on the bathroom door, with a beverage splatter above and not a single trash bag or ice bag in the room even the ice container is dirty, I called the front desk and asked to speak to a manager, of course there was no manager working on a Friday night! I spoke to David at the front desk

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*** *** ** ***Mrs ***.I am writing you from the Ramada Inn of Sterling ColoradoI
have here the complaint registered with your office by Mrs*** ***Mrs *** Checked into our establishment on 03-27-at 7:pm MSTMrs *** had requested a smoking room when booking her stay with us but was informed at check in that we do not offer smoking rooms however, she could have an exterior room if she wished to step outside and smokeMrs *** chose the outside room and still chose to smoke in the roomMrs *** also states that something on her registration Card indicated that her room was a smoking roomThus I have included a copy of both Mrs***' Registration card and the detailed guest Folio from her date of departure.Thanks,Matthew D H***Assistant General ManagerRamada Inn-SterlingE Chestnut StSterling Colo80751Attachments area

Initial Business Response /* (1000, 5, 2015/04/20) */
Contact Name and Title: *** *** gm
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@mikeanderson.com
Mr *** purchase of the camaro was on a clean titleWe didn't sell him a salvage title therefore the accident does not have to be
disclaimed as we also did not know until nowThe car was fixed under warranty and we feel the issue is resolved with the customer as he appears to be satisfied
OFFER:
The car was fixed with no cost to the customer
Initial Consumer Rebuttal /* (3000, 7, 2015/04/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
One would think that someone selling a car that is almost new and that high of a price would know the history of itThey know I am not happy and they also now know the history of the car and still refuse to do anything about itTypical *** dealer, sell someone something they dont want and get them out of the parking lot as fast as possible and never deal with them againThey said they cant get me in another car because the lender wont approveI already talked to the lender and got the go ahead to get another carThe lender even called them and said it would be okBut again, they wont do anything

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
I will consider the matter resolved once the refund is processedI have also noted the Ramada website appears to be updated now, so I am glad my complaint will stop people from being hustled in the futureThe hotel manager can rest assured that due to his exhaustive efforts, I will never make this mistake again.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** Business owner has always had correct address for return of check if this occurred july as he stated why is it not here as of yet??? He verified address on July by phone at 3:still on my caller I D land phonePlus he was at this address times for purpose of giving estimate

The Ramada inn Wayne New Jersey sold me a room that was not cleaned after someone used it for prostitution this hotel manager is not responsible and should not be in a management position I’ve seen several issues in this hotel but my main issue is that the room was sold to me uncleaned the beds were not made the bathroom was not cleaned that is my complaint

Revdex.com Case #: *** Hotel Site #: Customer Care Case #: *** Dear *** ***, Thank you for notifying our office of the concern filed by *** *** at the Ramada property in Tukwila, WA Our brands are committed to assuring that all of its properties
provide great service and quality accommodationsThis guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectationsWe regret that the guest had to contact you and our office regarding their concerns with the propertyEach property is independently owned and operated under a franchiseThis means that the property’s management is responsible for meeting brand standards and for day-to-day operations As stated in Ms***'s complaint, Customer Care offered and she accepted 15,Wyndham Reward points as a goodwill gestureAt this time, further resolution will need to be achieved by direct communication between the property management and the guestWe have reached out to the property and requested that they contact herOnce again, we apologize for any inconvenience this may have caused If your offices require more information on this matter, please contact me directly at [email protected]. Best Regards, Mary B. Liaison, Customer Care Wyndham Hotels & Resorts, Inc O *** ***

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*** *** ***I had a few things to add to my response regarding my complaint with the Ramada Inn in Sterling, CO.The attachment sent by the hotel is not the copy that I signed (clearly, as it lacks my signature)There was a rate code of SMO on the original reservation which I signedIt is possible this paper came from one of the subsequent rooms I was placed in (see my original complaint, I had to switch rooms twice)Even if I am misremembering the code, which I'm 99% sure I am not, as my husband remembers the same thing, I would also like to add that there are multiple things on the paper to lead one to believe smoking rooms are available"There will be a 200$ fine for smoking in a non smoking roomIf you require a smoking room let the front desk know." (I only initialed this statement because I thought I had a smoking room)At the top it says "smoking preferences"On the website I was able to reserve a smoking room with no issues and it says nothing about the hotel being smoke free.Furthermore, the manager did contact me via telephone before responding to my complaintOn the phone he did verbally acknowledge the rate code of SMO being present on my bill, and said something about this being related to me having reserved onlineHowever, as originally stated, I (as I feel is reasonable) had assumed this stood for smoking (and I was never told otherwise, until he contacted me after filing my complaint).Bottom line, I reserved a smoking room and was never told otherwise.Thanks,*** ***

Poor service at ramada inn mountain Home Arkansas dirty rooms and poor service dark room stained sheets and bugs in room

I stayed at a Ramada inn in mountain home Arkansas it was the worst stay every and over charged the rooms were dark dirty and smelt like urine sheets had stains a shower and dirty cups and beer bottle caps found in room like it has been cleaned since last guest there also requested 3 day stay and charged for those days but locked me out after 2 days and wanted more money and charged my bank card for the money I want to know why they can get away with this kind of service I will not stay or recommend this motel to anyone any more

Complaint: ***
I am rejecting this response because: As stated in my original message, I was not informed that I was not booked into a smoking roomI reserved a smoking room online and was not told that there was no smoking rooms in the facilityEven on the attachment sent in by the hotel, it states "if you require a smoking room please ask," implying that there are smoking rooms availableI was not aware, from the information presented on the website, OR the receipt, that I was placed in a non smoking room (again, after booking a SMOKING room online)Also, the managers statement that I was "offered and chose an outside room" is blatantly falseI did not choose any room, nor did I have any sort of discussion about stepping outside to smokeI took the first room given to me, and assumed it was the smoking room I had booked onlineI have attached, again, my booking stating this was a smoking roomI maintain that I did not do anything to earn a 200$ smoking fee for smoking in what was advertised as a smoking roomAgain, no matter how much the manager insists I was informed at check in, I was not told, or else would not have smoked in the room.?
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
I was making this complaint to get the business to respondI've been trying to get a hold of them not Wyndham
Sincerely,
[redacted]

"margin: 0px;">Ms[redacted]
Ms[redacted] stayed with us on 4-15-16. She had rooms under her name . One of the rooms was smoked in. We found cigarette ash and the entire room smelled of smoke. The room was out of market for week whilst we washed the carpet, drapes, all bedding and the walls were wiped down. Ms[redacted] signed the registration form (Attached) when she checked in, which clearly states the $cleaning fee and penalty. There will be no refund made
Thank you
Amrish P[redacted]
Ramada Triangle/Quantico
[redacted] Triangle VA

Revdex.com Case #: [redacted]


Hotel Site #: [redacted]


Customer Care Case #: [redacted]

 

 


Thank you for notifying our office of the concern filed by [redacted], at the Ramada property in Bordentown,...

NJ.

 

To assist in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact the guest on or before December 22, 2016.  As a company, we’re committed to delivering a great experience with every stay with us.

 

If for some reason this concern is not resolved, please contact me directly at [email protected] and I will personally help address the guest's needs.

This letter is in regards to guest [redacted] who recently stayed at Ramada Inn, [redacted], Columbia, MO - 65201 and have filed complaint at Revdex.com regarding her stay.Ramada Inn Columbia MO is open to all guests and we love to take care of all our guests.  We always try...

our best to fulfill all our duties to make sure all guests have wonderful stay and they feel welcomed to the hotel.While we make sure all guests have pleasant stay, we are also making sure that all guests are respecting and following hotel rules without creating discomfort for other guests who are staying at the hotel or guests who will stay in the future.One of the hotel rules is that smoking is not allowed inside the property.[redacted] has stayed a  few times at Ramada Inn Columbia, MO.  After her last two stays, we had a serious complaint about her room that it reeked with smoke from housekeeping and other guests.  Unfortunately, we had to take unpleasant action against her due to her ignoring hotel guidelines.

Ms. [redacted],             I'm concerned to hear about the problems you experienced at our hotel during your recent visit. I am writing to thank you for taking the time to bring these matters to my attention.             We...

accommodate many guests each evening and we strive to make each of their stays a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices.  Consequently, it's disappointing to learn that you're unhappy.                                  Please accept my sincere apology.             Customer service is something that our company takes pride in and we would never purposely offend one of our guests. While these may seem like simple misunderstandings, we are deeply regretful we could not make your stay a more enjoyable one. Again, I want to thank you for taking the time to share your concerns with us.  Sincerely, [redacted]

Ramada Strasburg, VA Date: Fri, Nov 20, 2015 at 10:47 AMSubject: RE: CID [redacted]To: [redacted] <[redacted]@myRevdex.com.org>This guest has called our hotel non-stop since the day he checked out.  He spoke to a manager on the day of his departure demanding a refund because he had...

not received housekeeping.  As the manager explained to the guest, they had a “Do Not Disturb” sign on their door during their stay.  When this sign is displayed on your door our housekeepers do not enter the room as requested by the guest.  It is noted on our housekeeping reports by the housekeeper as well as their supervisor that the sign was on the door.  The guest insists that the sign was not there.  However, all of our documentation shows it was there.  I have apologized to the guest numerous times and offered him a discount on a future stay.  He declined the discount and wanted something off of his most recent stay.  He had booked through [redacted], which is a third party to us.  I called and emailed [redacted] asking them to issue him a 15% discount for his inconveniences.  They emailed back stating they would issue the refund and emailed again after the credit was issued to the guest.  This guest has also called [redacted] and filed a complaint.  They have issued him a check in the amount of $25 for his inconveniences as well.  He has contacted our local Chamber of Commerce as well as our County Chamber of Commerce.  He has been issued more than enough for his inconveniences.  The owner of the company has been in Florida since October and just returned today.  He was notified of the situation as well and asked that management handle it.  He agreed with our decision of the 15% discount.  The guest began calling me a liar and began to get irate on the phone.  That is when I asked him to please not call back or return to the property.  He has constantly harassed our business since his stay.  I hope this will not affect our rating with Revdex.com as we have done everything we can to help satisfy this guest. Thank you, Jerri M[redacted]General MangerRamada Strasburg, VA