After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order number, it appears that the current resolution is warrantedOn July 26, the customer purchased a [redacted] gift card from Raise.com with a value of $for a purchase price of $The customer then contacted Raise Member Services via email on April 16, to express that the gift card could not be redeemed when attempted in an [redacted] restaurant [redacted] gift cards can be interchanged with any of their participating restaurantsThe serving agents informed the customer that the order was so far outside of policy that no further action could be taken on the orderThe customer called in after receiving this email response and the same information was relayed by a supervisor on the Member Services team during the phone callThe Raise Day Guarantee is in place to protect the customer’s purchase price for the first days from the date of purchaseOnce that day period has passed, Raise is happy to look into a gift card that has a problem, but a refund is not guaranteed in the same way that it is in the first days In this case, the order falls so far outside of the Raise Day Guarantee period, that no further action could be taken on the orderWe would like to apologize for the inconvenience and consider the issue resolved at this time
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order number, we are happy to offer the customer an alternative resolution.On May 15, the customer purchased multiple [redacted] gift cards from Raise.comThis specific gift card had a value of $with a purchase price of of $The customer contacted Raise Member Services on May 20, and expressed to the serving agent that the gift card only had a balance of $when it was redeemed at Lowe’sIn order to offer a refund for a [redacted] (In Store Only) gift card, we do require the gift card to be returned to the office or a transaction history be providedIn this case, the customer’s gift card was taken at [redacted] when the value had been depletedAs this is the case, we are unable to offer the customer a refund for the gift cardAs this is an unfavorable situation, we are happy to provide the customer with a Raise Rewards credit of $53.20, the amount of the partial refund that the customer would have received, had the physical card been returned to the Raise officeThis credit is now available in the customer’s account and will automatically be applied to the next order placedThis is, however, a one time courtesy, as with some physical card brands, we are unable to offer a refund without the physical card being presentWe would like to consider the issue resolved at this time and hope that the customer finds a Raise Rewards credit a suitable settlement
Complaint: [redacted] I am rejecting this response because: Raise should make customers aware that this is an issue with their business. It appears that there is some sort of criminal element that is selling gift cards on their site. It appears as though people post these gift cards on their site-hold onto the gift card numbers, wait until it is exactly 100 days after the purchase and then utilize the gift card number for a purchase of their own. Essentially stealing from the purchaser. Raise.com should be pressing charges against the seller and warning people who buy cards front them that this could occur. They must know this is an issue. Shame on them from withholding this info. Sincerely, [redacted] ***
After reviewing Revdex.com complaint number [redacted] for a third time, we are still unable to provide the customer with a different resolution per the Raise GuaranteeGift cards sold on the Raise Marketplace do not expireWhile this is true, the Raise Guarantee, through which we cover any issues that may arise with the gift card, does lapse after days from the purchase date We do understand that there is confusion here for some Raise members and are currently making changes to clarify this user facing informationThe Raise Guarantee is in place to protect the buyer’s purchase for the first days after the purchase dateThis is the reason that we do encourage customers to utilize the gift card within the first days from the purchase date - in the case that any issue does arise, we are able to fully cover the purchase priceWe do have a Seller Support Team in the office that deals directly with all seller issuesWhile there is a similar day time frame regarding sellers, after that time frame they are still subject to fees as well as potential removal from the marketplace after research has been done regarding any orders that have had issues As a member to member marketplace, at this time, Raise is also a seller anonymous marketplaceWhen buyers and sellers alike agree to the Raise terms and conditions, they agree to sellers being kept anonymous through the marketplaceAs this is an agreement made through the Raise terms and conditions, we are unable to give out the personal information of a seller to a buyer We would also like to offer the customer a $Raise Rewards credit to use toward a future purchaseAs the order is so far outside of the Raise Guarantee, we will be unable to provide a refund or replacement card, but we do hope that the customer will accept this creditThe credit will be placed into the customer’s account and will automatically apply to the next purchase made through Raise At this time we would again like to apologize to the customer for this inconvenience and look forward to serving them again in the future
After receiving Revdex.com complaint number [redacted] , we were able to review the order in question id="docs-internal-guid-8b4b58cb-1670-dee5-3655-38d3bf8355cd">The customer placed an order on Raise.com on April 8, for a [redacted] Steak House gift card with a value of $for a purchase price of $106.95, $after a weekend promotional code was appliedThis order was canceled within ten minutes of the order being placed due to the transaction being placed internationally, and the member was notified via email immediately upon the transaction being canceled Raise currently does not transact outside of the United States, so someone with a United States credit card and billing address, even very close to the United States in Canada, is unable to place a successful order We do understand that this can be an inconvenience and apologize that the customer was not directed to his financial institution for further assistance with the pending chargeOnce a purchase is placed on Raise and then canceled, the funds are returned to the customer’s payment source immediately from Raise, but the financial institutions do not always get the funds returned as quicklyThis process can take up to business days depending on the financial institution The full purchase price of $has been returned to the customer’s original payment source, and if they are still not seeing it will need to contact their financial institution as the funds have been fully released from Raise as of April 8, We would sincerely like to apologize for the inconvenience that this has caused the customer and consider this issue resolved at this time
After again reviewing Revdex.com complaint number [redacted] we are unfortunately unable to offer the customer a different resolution The Day Money-Back Guarantee is in place to protect the customer’s purchase price, but much like a warranty, that is a strict time frame so we do encourage members to use the gift cards within that first day periodWhile the gift cards themselves do not expire, Raise only guarantees the purchase price for the first daysFor that reason we encourage customers to use the gift card within that time frame, so that if an issue does occur, we are fully able to resolve the issue to the greatest extent When [redacted] changed their gift card policy and began to decline eGift/vouchers, in many cases, the money is still on the eGift/vouchers, but the merchant will not longer accept the currencyAs the order is so far outside of the Raise Guarantee, we are unable to reach out to the seller for the physical gift cards For this and the inconvenience it has caused, we would like to sincerely apologizeAt this time we would like to consider the issue resolved
We were able to further review Revdex.com complaint number [redacted] filed by [redacted] as well as the order in questionThe order [redacted] contained a $ [redacted] gift card for which the customer paid $[redacted] completed an order for a [redacted] gift card on October 27th for which she was charged $ [redacted] Member Services was contacted via email on November 30th, when the customer notified us that after using a small portion of this $card, [redacted] informed her that the remaining balance of the card was suspended and she would not be able to redeem the card The company suggested that she contact [redacted] as the gift card was not purchased directly through their company.Regrettably, [redacted] was unable to respond to this customer’s request in a more acceptable timeframe We sincerely apologize for this delay and encourage that any urgent issues are relayed via phone.Because she was able to use a partial amount of this gift card, we submitted an adjusted refund based on the discount at which she purchased this $card The customer initially claimed to use about $15, and a refund of $was credited back to the customer’s original payment source on 12/31/In addition, a $promotional code towards an order in the future was offered for the inconvenience.Our gift card support team will continue to review this gift card with [redacted] to conclude what the exact issue was, as well as to prevent these issues in the future.We understand that it is not at all acceptable for a customer to wait weeks to receive a response to a support ticket and we are currently working to bring our response time back to a level we find more appropriateWe apologize for the inconvenience and encourage the customer to give us a call should there be any issues or questions that need immediate resolution in the future
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order number, we are glad to provide the customer with a different resolution than initially offered On December 24, the customer purchased an [redacted] gift card with a value of $for a purchase price of $The customer contacted Raise Member Services on August 21, and expressed to the serving agent that she had tried to use the gift card for the first time, and it did not work for placing an online order with AerieAt that time, the serving agent informed the customer that the order fell outside of the Day Money-Back Guarantee so no further action could be taken on the orderThe serving agent did offer the customer a promotional code as well as a $Raise Rewards credit as recompense for this issueAt that point the customer requested to speak with a supervisor on the Member Services TeamThe request was met and a supervisor reiterated to the customer that the Raise Guarantee no longer covered the order due to the amount of time that had passed since the order was placed, so the $credit and promo code were again offered While there is no expiration on the gift cards, the Raise Guarantee does only guarantee a refund for the purchase price for the first days after the date of purchaseThough that is the case, we are happy to offer the customer a one time courtesy of $in Raise Rewards credit to use toward a future purchase as well as a $refund back to the customer’s original payment sourceA combination of Raise Rewards and refund are being offered due to the Raise Guarantee having already lapsed for this orderThis credit will automatically apply to the next purchase made on Raise without the use of a promo code, and the refund will be back on the credit card within 1-business days We would like to apologize for any inconvenience this order has caused and are happy to have been able to provide a resolution for the customer
After receiving Revdex.com complaint number [redacted] , we were able to review the order and offer a solution to the customer.On April 27, the customer purchased a Big Lots gift card with a value of $for a purchase price of $The customer then sent an email to Raise Member Services on June 7, expressing that the gift card was declined in the store and the hotline presented a $balance when calledUnfortunately, the Member Services Team was unable to answer in a timely fashion and we are now happy to offer the customer a refund for the purchase price of the gift cardWe are working to minimize our overall response time as to better serve our membersWe understand that the extra time taken is an inconvenience, and it is our greatest priority to improve our communication with membersThe customer’s refund of $was processed as of June 14, and will be reflected back on the customer’s original payment source within 1-business days.We would like to sincerely apologize to the customer for the inconvenience and the length of time before a response was receivedAt this time we would like to consider the issue resolved and look forward to better serving the customer in the future
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order number, it appears that the current resolution is warrantedThe customer purchased three [redacted] gift cards from Raise.com on July, 24, On May 7, the customer contacted Raise Member Services and expressed to the serving agent that the gift cards did not have the expected balanceDuring the phone conversation the customer spoke with an agent as well as a supervisor in the Member Services TeamIt was relayed to the customer that because the order is so far outside of the Day Money-Back Guarantee, no further action could be taken on the order While there is no expiration on the gift cards, the Raise Guarantee does only guarantee a refund for the purchase price for the first days after the date of purchaseThe customer has been offered $in Raise Rewards as recompense for the issues with these gift cardsWe would like to consider the issue resolved at this time and would also like to extend our sincerest apologies to the customer for any inconvenience this may have caused
Complaint: [redacted] I am rejecting this response because: You can see from their reply that they acknowledge what they sold me, a gift card had no value Well all they need to do is refund my moneyThey claim they can not work with me as I have filed a complaint , of course I did after them telling me for over months they would refund my money [redacted] informed me that I had days to file a complaint I did a [redacted] search and found that this is the way Raise.com operates They keep telling the customer they are investigating the problem and promise a refund Once the days are past they tell the customer they are not eligible for a refund Sincerely, [redacted]
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding Raise account, it appears that the requested resolution has been provided to the customerThe customer sold two gift cards on Raise.com and when payment was attempted to be requested, the customer was unable to do soThere was a discrepancy in the customer’s address which caused a disconnect in the payment withdrawal function which prevented the customer from requesting paymentAs this is not something that we are able to change on our end, an agent from our Seller Support Team reached out to the customer to rectify the situationThe customer disconnected from the agent and the team was unable to connect with the customer again to work through the issueThe Seller Support Team worked on our end to address this discrepancy to make sure that the customer was able to receive payment for the gift cards that were soldAs of July 13, 2016, the payment was confirmed as successful on our end and the customer should have received his payment at this timeWe sincerely apologize for the trouble and would never want to keep a customer from accessing their fundsAt this time we would like to consider the issue resolved and are happy to have provided the customer with the requested resolution
Bought a card from Raise they lost it during processingNow they say they will not refund my moneyThey did it few times and rely on customer to just forget about it and later they will give excuse not to refund money Never going to use them againWill post complain any social place I can Disgusted
Complaint: [redacted] I am rejecting this response because:That still does not resolve the issue of untimely validation of cards I tried to list more cards, and they were not validated within hoursIf I decided to cancel the transaction, I already expsed the information to youThe cards are no longer secure Sincerely, [redacted]
At this time, we are unfortunately unable to continue reviewing complaint number 10997097.On January 4th, 2016, the customer filed a dispute for Order Rwith his financial institutionDue to this dispute, we will no longer be able to provide a refund for this order The customer’s refund will now be processed and provided by his credit card company We would like to suggest that if the customer should have any more questions regarding his refund, to please contact his credit card company for further support or information.We apologize for the inconvenience this may have caused
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order number, it appears that the current resolution is warranted.On October 11, the customer purchased three [redacted] eGift/vouchers from RaiseThen the customer contacted Raise Member Services on August 5, and expressed to the serving agent that the gift card did not have a balance when they attempted to redeem it in storeThis purchase was initially delivered to the customer in the eGift/voucher format as, at the time of purchase, [redacted] was still accepting eGift/vouchers for purchases in storeIn early 2016, [redacted] changed their policy and will no longer accept eGift/vouchers for merchandise credits, while they will still accept them for gift cardsAs the member’s order was within the Raise Guarantee when this change was made, the physical gift card was sent from the seller to the buyer so that it could still be utilizedNot every physical gift card that was sent to the buyers still had a full balance, as some had already been utilized by the buyer in the eGift/Voucher formatThese were also sent in the case that the customer needed to make a return on a purchase and the funds would be returned to that original cardAs the customer had the opportunity to utilize the eGift/voucher in its initial format, and contact was made to Raise regarding the issue outside of the Raise Guarantee period, unfortunately, we will be unable to provide the customer with a refund or replacement gift card for this cardThe second gift card the customer mentioned is a [redacted] gift card that was purchased on December 4, from RaiseThis gift card was a physical card delivered to the customer’s mailing addressThe customer contacted Raise Member Services also regarding this gift card on August 5, and expressed to the serving agent that this gift card had not been used by them but was now showing a $balanceThe serving agent informed the member that, as the order fell outside of the Day Money-Back Guarantee, no further assistance could be offered for the cardThe Raise Guarantee is in place to protect every customer’s purchase price for the first days from the purchase date, but much like a warranty, that is a strict time frame so we do encourage members to use the gift cards within that first day period so that we are able to provide the best service possible in case an issue were to ariseAt this time a $Raise Rewards credit has been placed into the customer’s account as recompense as we are unable to provide a refund or replacement card outside of the Raise GuaranteeThe credit will automatically apply to the customer’s next purchase and will be available to the customer within the next hoursAt this time we would like to offer the customer our sincerest apologies for the inconvenience, and we look forward to serving them again in the future
Complaint: [redacted] I am rejecting this response because: raise.com didn't do any investigation on why I cannot use those egift cardsThe egift cards I bought but not used should have the balance when I bought from raiseHowever the balance is though I don't use them [redacted] and [redacted] could provide the gift card transaction information to track who use those cardsRaise.com did NOTHING to help their customersI would request raise.com to do full investigation on those gift cards Sincerely, [redacted] ***
Raise not only failed to notify me that a gift card I purchased would no longer be available to use as an electronic gift card, they proceeded to not refund me for my $purchase instead offering a 5% coupon on my next purchaseHorrible customer service and lack of concern to make things rightI have been purchasing gift cards for years through raiseTo get treated like this shows the culture of the company and their leadership
I purchased about $in restaurant gift cardsMost were ok but $card and another $card had a zero balanceI reported to Raise and told me they needed days to investigateI call one of the restaurants and was told by accounting that my gift card was purchased with a stolen credit card so they canceled it along with other $cards purchased with said cardHence, this company is a clearing house for gift cards that are purchased with stolen credit cards I was able to successfully dispute the charges on my credit card for a refund and that when I started to receive nasty emails from Raise regarding my accountThey finally cancel my account for the dispute but still have my credit card information on fileAvoid this company at all cost
After again reviewing Revdex.com complaint number [redacted] we are, unfortunately, unable to provide the customer with a different resolutionThe Raise Guarantee is in place to protect the purchase price on all orders for the first days from the date of purchaseOutside of the day time frame, refund and review requests received will not be honored, per the Raise GuaranteeOur Seller Support team is notified of any continued issues with a particular seller to take any necessary action The guarantee period for this order lapsed as of March 16, Had the customer contacted un on or before this date, Raise would have been able to fully cover the purchaseAs the request came in after this strict time frame, no further action could be taken on the order We would like to again apologize for any inconvenience and would like to consider the issue resolved at this time
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order number, it appears that the current resolution is warrantedOn July 26, the customer purchased a [redacted] gift card from Raise.com with a value of $for a purchase price of $The customer then contacted Raise Member Services via email on April 16, to express that the gift card could not be redeemed when attempted in an [redacted] restaurant [redacted] gift cards can be interchanged with any of their participating restaurantsThe serving agents informed the customer that the order was so far outside of policy that no further action could be taken on the orderThe customer called in after receiving this email response and the same information was relayed by a supervisor on the Member Services team during the phone callThe Raise Day Guarantee is in place to protect the customer’s purchase price for the first days from the date of purchaseOnce that day period has passed, Raise is happy to look into a gift card that has a problem, but a refund is not guaranteed in the same way that it is in the first days In this case, the order falls so far outside of the Raise Day Guarantee period, that no further action could be taken on the orderWe would like to apologize for the inconvenience and consider the issue resolved at this time
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order number, we are happy to offer the customer an alternative resolution.On May 15, the customer purchased multiple [redacted] gift cards from Raise.comThis specific gift card had a value of $with a purchase price of of $The customer contacted Raise Member Services on May 20, and expressed to the serving agent that the gift card only had a balance of $when it was redeemed at Lowe’sIn order to offer a refund for a [redacted] (In Store Only) gift card, we do require the gift card to be returned to the office or a transaction history be providedIn this case, the customer’s gift card was taken at [redacted] when the value had been depletedAs this is the case, we are unable to offer the customer a refund for the gift cardAs this is an unfavorable situation, we are happy to provide the customer with a Raise Rewards credit of $53.20, the amount of the partial refund that the customer would have received, had the physical card been returned to the Raise officeThis credit is now available in the customer’s account and will automatically be applied to the next order placedThis is, however, a one time courtesy, as with some physical card brands, we are unable to offer a refund without the physical card being presentWe would like to consider the issue resolved at this time and hope that the customer finds a Raise Rewards credit a suitable settlement
Complaint: [redacted] I am rejecting this response because: Raise should make customers aware that this is an issue with their business. It appears that there is some sort of criminal element that is selling gift cards on their site. It appears as though people post these gift cards on their site-hold onto the gift card numbers, wait until it is exactly 100 days after the purchase and then utilize the gift card number for a purchase of their own. Essentially stealing from the purchaser. Raise.com should be pressing charges against the seller and warning people who buy cards front them that this could occur. They must know this is an issue. Shame on them from withholding this info. Sincerely, [redacted] ***
After reviewing Revdex.com complaint number [redacted] for a third time, we are still unable to provide the customer with a different resolution per the Raise GuaranteeGift cards sold on the Raise Marketplace do not expireWhile this is true, the Raise Guarantee, through which we cover any issues that may arise with the gift card, does lapse after days from the purchase date We do understand that there is confusion here for some Raise members and are currently making changes to clarify this user facing informationThe Raise Guarantee is in place to protect the buyer’s purchase for the first days after the purchase dateThis is the reason that we do encourage customers to utilize the gift card within the first days from the purchase date - in the case that any issue does arise, we are able to fully cover the purchase priceWe do have a Seller Support Team in the office that deals directly with all seller issuesWhile there is a similar day time frame regarding sellers, after that time frame they are still subject to fees as well as potential removal from the marketplace after research has been done regarding any orders that have had issues As a member to member marketplace, at this time, Raise is also a seller anonymous marketplaceWhen buyers and sellers alike agree to the Raise terms and conditions, they agree to sellers being kept anonymous through the marketplaceAs this is an agreement made through the Raise terms and conditions, we are unable to give out the personal information of a seller to a buyer We would also like to offer the customer a $Raise Rewards credit to use toward a future purchaseAs the order is so far outside of the Raise Guarantee, we will be unable to provide a refund or replacement card, but we do hope that the customer will accept this creditThe credit will be placed into the customer’s account and will automatically apply to the next purchase made through Raise At this time we would again like to apologize to the customer for this inconvenience and look forward to serving them again in the future
After receiving Revdex.com complaint number [redacted] , we were able to review the order in question id="docs-internal-guid-8b4b58cb-1670-dee5-3655-38d3bf8355cd">The customer placed an order on Raise.com on April 8, for a [redacted] Steak House gift card with a value of $for a purchase price of $106.95, $after a weekend promotional code was appliedThis order was canceled within ten minutes of the order being placed due to the transaction being placed internationally, and the member was notified via email immediately upon the transaction being canceled Raise currently does not transact outside of the United States, so someone with a United States credit card and billing address, even very close to the United States in Canada, is unable to place a successful order We do understand that this can be an inconvenience and apologize that the customer was not directed to his financial institution for further assistance with the pending chargeOnce a purchase is placed on Raise and then canceled, the funds are returned to the customer’s payment source immediately from Raise, but the financial institutions do not always get the funds returned as quicklyThis process can take up to business days depending on the financial institution The full purchase price of $has been returned to the customer’s original payment source, and if they are still not seeing it will need to contact their financial institution as the funds have been fully released from Raise as of April 8, We would sincerely like to apologize for the inconvenience that this has caused the customer and consider this issue resolved at this time
After again reviewing Revdex.com complaint number [redacted] we are unfortunately unable to offer the customer a different resolution The Day Money-Back Guarantee is in place to protect the customer’s purchase price, but much like a warranty, that is a strict time frame so we do encourage members to use the gift cards within that first day periodWhile the gift cards themselves do not expire, Raise only guarantees the purchase price for the first daysFor that reason we encourage customers to use the gift card within that time frame, so that if an issue does occur, we are fully able to resolve the issue to the greatest extent When [redacted] changed their gift card policy and began to decline eGift/vouchers, in many cases, the money is still on the eGift/vouchers, but the merchant will not longer accept the currencyAs the order is so far outside of the Raise Guarantee, we are unable to reach out to the seller for the physical gift cards For this and the inconvenience it has caused, we would like to sincerely apologizeAt this time we would like to consider the issue resolved
We were able to further review Revdex.com complaint number [redacted] filed by [redacted] as well as the order in questionThe order [redacted] contained a $ [redacted] gift card for which the customer paid $[redacted] completed an order for a [redacted] gift card on October 27th for which she was charged $ [redacted] Member Services was contacted via email on November 30th, when the customer notified us that after using a small portion of this $card, [redacted] informed her that the remaining balance of the card was suspended and she would not be able to redeem the card The company suggested that she contact [redacted] as the gift card was not purchased directly through their company.Regrettably, [redacted] was unable to respond to this customer’s request in a more acceptable timeframe We sincerely apologize for this delay and encourage that any urgent issues are relayed via phone.Because she was able to use a partial amount of this gift card, we submitted an adjusted refund based on the discount at which she purchased this $card The customer initially claimed to use about $15, and a refund of $was credited back to the customer’s original payment source on 12/31/In addition, a $promotional code towards an order in the future was offered for the inconvenience.Our gift card support team will continue to review this gift card with [redacted] to conclude what the exact issue was, as well as to prevent these issues in the future.We understand that it is not at all acceptable for a customer to wait weeks to receive a response to a support ticket and we are currently working to bring our response time back to a level we find more appropriateWe apologize for the inconvenience and encourage the customer to give us a call should there be any issues or questions that need immediate resolution in the future
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order number, we are glad to provide the customer with a different resolution than initially offered On December 24, the customer purchased an [redacted] gift card with a value of $for a purchase price of $The customer contacted Raise Member Services on August 21, and expressed to the serving agent that she had tried to use the gift card for the first time, and it did not work for placing an online order with AerieAt that time, the serving agent informed the customer that the order fell outside of the Day Money-Back Guarantee so no further action could be taken on the orderThe serving agent did offer the customer a promotional code as well as a $Raise Rewards credit as recompense for this issueAt that point the customer requested to speak with a supervisor on the Member Services TeamThe request was met and a supervisor reiterated to the customer that the Raise Guarantee no longer covered the order due to the amount of time that had passed since the order was placed, so the $credit and promo code were again offered While there is no expiration on the gift cards, the Raise Guarantee does only guarantee a refund for the purchase price for the first days after the date of purchaseThough that is the case, we are happy to offer the customer a one time courtesy of $in Raise Rewards credit to use toward a future purchase as well as a $refund back to the customer’s original payment sourceA combination of Raise Rewards and refund are being offered due to the Raise Guarantee having already lapsed for this orderThis credit will automatically apply to the next purchase made on Raise without the use of a promo code, and the refund will be back on the credit card within 1-business days We would like to apologize for any inconvenience this order has caused and are happy to have been able to provide a resolution for the customer
After receiving Revdex.com complaint number [redacted] , we were able to review the order and offer a solution to the customer.On April 27, the customer purchased a Big Lots gift card with a value of $for a purchase price of $The customer then sent an email to Raise Member Services on June 7, expressing that the gift card was declined in the store and the hotline presented a $balance when calledUnfortunately, the Member Services Team was unable to answer in a timely fashion and we are now happy to offer the customer a refund for the purchase price of the gift cardWe are working to minimize our overall response time as to better serve our membersWe understand that the extra time taken is an inconvenience, and it is our greatest priority to improve our communication with membersThe customer’s refund of $was processed as of June 14, and will be reflected back on the customer’s original payment source within 1-business days.We would like to sincerely apologize to the customer for the inconvenience and the length of time before a response was receivedAt this time we would like to consider the issue resolved and look forward to better serving the customer in the future
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order number, it appears that the current resolution is warrantedThe customer purchased three [redacted] gift cards from Raise.com on July, 24, On May 7, the customer contacted Raise Member Services and expressed to the serving agent that the gift cards did not have the expected balanceDuring the phone conversation the customer spoke with an agent as well as a supervisor in the Member Services TeamIt was relayed to the customer that because the order is so far outside of the Day Money-Back Guarantee, no further action could be taken on the order While there is no expiration on the gift cards, the Raise Guarantee does only guarantee a refund for the purchase price for the first days after the date of purchaseThe customer has been offered $in Raise Rewards as recompense for the issues with these gift cardsWe would like to consider the issue resolved at this time and would also like to extend our sincerest apologies to the customer for any inconvenience this may have caused
Complaint: [redacted] I am rejecting this response because: You can see from their reply that they acknowledge what they sold me, a gift card had no value Well all they need to do is refund my moneyThey claim they can not work with me as I have filed a complaint , of course I did after them telling me for over months they would refund my money [redacted] informed me that I had days to file a complaint I did a [redacted] search and found that this is the way Raise.com operates They keep telling the customer they are investigating the problem and promise a refund Once the days are past they tell the customer they are not eligible for a refund Sincerely, [redacted]
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding Raise account, it appears that the requested resolution has been provided to the customerThe customer sold two gift cards on Raise.com and when payment was attempted to be requested, the customer was unable to do soThere was a discrepancy in the customer’s address which caused a disconnect in the payment withdrawal function which prevented the customer from requesting paymentAs this is not something that we are able to change on our end, an agent from our Seller Support Team reached out to the customer to rectify the situationThe customer disconnected from the agent and the team was unable to connect with the customer again to work through the issueThe Seller Support Team worked on our end to address this discrepancy to make sure that the customer was able to receive payment for the gift cards that were soldAs of July 13, 2016, the payment was confirmed as successful on our end and the customer should have received his payment at this timeWe sincerely apologize for the trouble and would never want to keep a customer from accessing their fundsAt this time we would like to consider the issue resolved and are happy to have provided the customer with the requested resolution
Bought a card from Raise they lost it during processingNow they say they will not refund my moneyThey did it few times and rely on customer to just forget about it and later they will give excuse not to refund money Never going to use them againWill post complain any social place I can Disgusted
Complaint: [redacted] I am rejecting this response because:That still does not resolve the issue of untimely validation of cards I tried to list more cards, and they were not validated within hoursIf I decided to cancel the transaction, I already expsed the information to youThe cards are no longer secure Sincerely, [redacted]
At this time, we are unfortunately unable to continue reviewing complaint number 10997097.On January 4th, 2016, the customer filed a dispute for Order Rwith his financial institutionDue to this dispute, we will no longer be able to provide a refund for this order The customer’s refund will now be processed and provided by his credit card company We would like to suggest that if the customer should have any more questions regarding his refund, to please contact his credit card company for further support or information.We apologize for the inconvenience this may have caused
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order number, it appears that the current resolution is warranted.On October 11, the customer purchased three [redacted] eGift/vouchers from RaiseThen the customer contacted Raise Member Services on August 5, and expressed to the serving agent that the gift card did not have a balance when they attempted to redeem it in storeThis purchase was initially delivered to the customer in the eGift/voucher format as, at the time of purchase, [redacted] was still accepting eGift/vouchers for purchases in storeIn early 2016, [redacted] changed their policy and will no longer accept eGift/vouchers for merchandise credits, while they will still accept them for gift cardsAs the member’s order was within the Raise Guarantee when this change was made, the physical gift card was sent from the seller to the buyer so that it could still be utilizedNot every physical gift card that was sent to the buyers still had a full balance, as some had already been utilized by the buyer in the eGift/Voucher formatThese were also sent in the case that the customer needed to make a return on a purchase and the funds would be returned to that original cardAs the customer had the opportunity to utilize the eGift/voucher in its initial format, and contact was made to Raise regarding the issue outside of the Raise Guarantee period, unfortunately, we will be unable to provide the customer with a refund or replacement gift card for this cardThe second gift card the customer mentioned is a [redacted] gift card that was purchased on December 4, from RaiseThis gift card was a physical card delivered to the customer’s mailing addressThe customer contacted Raise Member Services also regarding this gift card on August 5, and expressed to the serving agent that this gift card had not been used by them but was now showing a $balanceThe serving agent informed the member that, as the order fell outside of the Day Money-Back Guarantee, no further assistance could be offered for the cardThe Raise Guarantee is in place to protect every customer’s purchase price for the first days from the purchase date, but much like a warranty, that is a strict time frame so we do encourage members to use the gift cards within that first day period so that we are able to provide the best service possible in case an issue were to ariseAt this time a $Raise Rewards credit has been placed into the customer’s account as recompense as we are unable to provide a refund or replacement card outside of the Raise GuaranteeThe credit will automatically apply to the customer’s next purchase and will be available to the customer within the next hoursAt this time we would like to offer the customer our sincerest apologies for the inconvenience, and we look forward to serving them again in the future
Complaint: [redacted] I am rejecting this response because: raise.com didn't do any investigation on why I cannot use those egift cardsThe egift cards I bought but not used should have the balance when I bought from raiseHowever the balance is though I don't use them [redacted] and [redacted] could provide the gift card transaction information to track who use those cardsRaise.com did NOTHING to help their customersI would request raise.com to do full investigation on those gift cards Sincerely, [redacted] ***
Raise not only failed to notify me that a gift card I purchased would no longer be available to use as an electronic gift card, they proceeded to not refund me for my $purchase instead offering a 5% coupon on my next purchaseHorrible customer service and lack of concern to make things rightI have been purchasing gift cards for years through raiseTo get treated like this shows the culture of the company and their leadership
I purchased about $in restaurant gift cardsMost were ok but $card and another $card had a zero balanceI reported to Raise and told me they needed days to investigateI call one of the restaurants and was told by accounting that my gift card was purchased with a stolen credit card so they canceled it along with other $cards purchased with said cardHence, this company is a clearing house for gift cards that are purchased with stolen credit cards I was able to successfully dispute the charges on my credit card for a refund and that when I started to receive nasty emails from Raise regarding my accountThey finally cancel my account for the dispute but still have my credit card information on fileAvoid this company at all cost
After again reviewing Revdex.com complaint number [redacted] we are, unfortunately, unable to provide the customer with a different resolutionThe Raise Guarantee is in place to protect the purchase price on all orders for the first days from the date of purchaseOutside of the day time frame, refund and review requests received will not be honored, per the Raise GuaranteeOur Seller Support team is notified of any continued issues with a particular seller to take any necessary action The guarantee period for this order lapsed as of March 16, Had the customer contacted un on or before this date, Raise would have been able to fully cover the purchaseAs the request came in after this strict time frame, no further action could be taken on the order We would like to again apologize for any inconvenience and would like to consider the issue resolved at this time