After receiving Revdex.com complaint number [redacted] we were able to review the order in question, and at this time a resolution has already been provided On January 22, the customer placed an order on Raise.com for five Taco Bell physical gift cardsEach of the gift cards held a value of $and were purchased for $A total of $was charged to the customer’s credit cardThe customer reached out to Raise Member Services via email on February 2, and stated that the gift cards did not have balancesAt this time the order was escalated to the Gift Card Support Team due to the volume of gift cards in the orderThe customer was notified that the order had been sent to review and would hear back shortlyIt was determined that the member was unable to use the balances of the gift cards, but regrettably, our Gift Card Support Team was unable to respond in a timely fashion and this inquiry was resolved and the customer was notified via email on March 5, At this time the customer has received an email confirmation that the full refund of $has been returned to their original payment method and those funds will be seen within 1-business daysWe understand that this is an unacceptable time frame for a customer to wait for a resolution and we are actively working to minimize our response times for the Gift Card Support TeamWe appreciate the customer’s patience while we resolved this matter and would like to consider this issue resolved at this timeWe look forward to serving the customer again in the future
After receiving Revdex.com complaint number [redacted] , we were able to review the order in questionOn November 01, 2015, the customer placed an order on Raise.com for twenty [redacted] eGift cardsThe three gift cards that the customer inquired about were all purchased with a value of $at a purchase price of $For the entire order the customer paid a purchase price of $which was paid for by credit cardThe customer contacted Raise Member Services via phone on February 6, and notified the serving agent that he was having trouble with three of the eGift cards in the orderThe customer was reached out to again by the serving agent and it was requested that he send in images of the error messages, which the customer did quickly, and for that we are very appreciativeDue to the volume of the inquiry the order was then sent to be reviewed by the Gift Card Support TeamRegrettably, our Gift Card Support Team was unable to respond in a timely fashion and this inquiry currently has not been resolvedThe customer did however issue a dispute on this order as of March 3, Because a dispute was filed, going forward the inquiry will be resolved between the customer’s credit card company and our payment processor We sincerely apologize for the delay that the customer has experienced and look forward to serving him again in the future
After again receiving Revdex.com complaint number [redacted] again, we are still unable to offer the customer a different resolution.The Day Money-Back Guarantee guarantees purchases for the first days from the purchase dateAny issue brought to Raise within that time frame will absolutely be handled with the best resolution for the customerThe Raise Guarantee does not, however, encompass requests received outside of daysWhile, according to the customer, the issue did occur within the guarantee period, it was not brought to the attention of Raise until the order was well outside of policy.The Raise Guarantee is a strict time frame and all customers agree to this policy when they agree to the Terms and Conditions of creating a Raise accountWe would like to again apologize for the inconvenience that this order has caused and believe that the issue has been resolved within the parameters of the Raise Guarantee
After reviewing the customer’s response in regards to complaint number [redacted] and the orders in question, it appears that a resolution has been provided Order [redacted] was placed on February 4th for a [redacted] Online Only) eGift card with a value of $for the purchase price of $Order [redacted] was also placed on February 4th for two [redacted] Online Only) eGift cards with values of $for purchase prices of $each totaling a $purchase priceOrder [redacted] was refunded in full as of February 4th and the customer has stated in an email as well as over the phone to an agent that she does see one of the refunds in her bank accountOrder [redacted] was refunded for half of the total purchase price, so the price of one gift card, $154, as the customer informed us that one gift card was successfully redeemed from this order but the other was not We can see through our payment processing system that the refund of $on order [redacted] was successfully refunded to the [redacted] used to make the purchaseThe reason that the member may not be seeing the funds as a refund of $on her account is because the purchase was made on February 4th and also refunded on that date shortly thereafter and because it was only half of the purchase price that was being refunded not the entire charge amountHad the payment stayed pending and the refund hit the account while that was taking place the order total would only show as $with no refund for the same amountThe bank account may only be reflecting the $purchase price of the gift card that the member was able to successfully redeemRaise has been communicating with this customer via email and we encourage her to follow up with out latest email if she is still having trouble with the refund after being provided with this information We would like to consider this issue resolved at this time and hope that the explanation will allow the customer to locate the funds that have already been released to her bank by Raise
At this time, we are unfortunately unable to continue reviewing complaint number On January 4th, 2016, the customer filed a dispute for Order Rwith his financial institutionDue to this dispute, we will no longer be able to provide a refund for this order The customer’s refund will now be processed and provided by his credit card company We would like to suggest that if the customer should have any more questions regarding his refund, to please contact his credit card company for further support or informationWe apologize for the inconvenience this may have caused
Dear Ms***,We were able to further review your formal complaint as well as the order in questionOverall, we are pleased to have resolved this issue for youThe order Rwas indeed a qualifying order for our new user promo code at the timeThis was your first order and the total was over $However, our system did not show that the promo code had attempted to be appliedIt is outside our policy to refund for a promo code that was not applied to an orderHowever, we have made an exception and issued a $refund to your original payment sourceA confirmation email was also sent to your email on fileWe apologize for any inconvenience this has causedYour refund should show on your credit card statement within 1-business daysWe appreciate your patience in this matter
This company can shaft you without recourse My wife purchased large [redacted] gift cards When she went to use them at Walmart the value for all was $ She went through Raise procedure for refund and two were refunded The other were not: "our gift card review/investigation believes they were used by you" They will not refund the amount....almost $ DO NOT believe their statement that you have days The cards were bought and used within days They claim that they check them before they email and that they were good when they sent them so she must have used them They were $when she went to use them
Complaint: [redacted] I am rejecting this response because: This is more than an "unfavorable situation", as the circumstances of the gift card are very suspect, and borderline fraudulent I would think from a business perspective you would stand behind the gift cards being made available for purchase The response that the "warranty period expired" is a non issue as the card in question had zero dollars available the same day as the purchase, regardless of when the funds were attempted to be accessed If a favorable resolution cannot be reached we will be taking legal action Sincerely, [redacted]
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order number, it appears that the current resolution is warrantedThe customer purchased a [redacted] eGift/voucher gift card from Raise.com on August 10, The gift card was valued at $for a purchase price of $In the order were also three other gift cards of varying brands.On February 14, the customer contacted Raise Member Services and informed the serving agent that the gift card was not working in storeAt that time, the serving agent informed the customer of the recent change in [redacted] policy, that they no longer accept eGift/vouchers for merchandise creditsThe agent reached out to the sellers, although the order did already fall outside of the guarantee period, to see if the physical gift cards could be obtained for the customer.All of the customer’s affected by the [redacted] policy change, that had orders within the day guarantee period at the time, were notified and sent the physical cards when they could reasonably be obtained from the sellersThe seller of this customer’s physical gift card did not have the card, as sellers also have a similar guarantee to the buyer guarantee, and the order was then escalated to the Gift Card Support Team because the order was outside of the day guarantee periodRegrettably, our Gift Card Support Team was unable to respond in a timely fashionThe customer was notified, upon contacting Raise again, that the order could not be refunded due to the amount of time that had passed since the guarantee period had endedWe understand that this is an unacceptable time frame for a customer to wait for a resolution and we are actively working to minimize our response times overall.We would like to apologize for the length of time it took for this issue to be resolved and any inconvenience this may have causedWe feel that this issue has been resolved in accordance with the Raise guarantee and would like to consider it resolved at this time
After receiving Revdex.com complaint number 11794604, we were able to review the order and have already offered a solution to the customer.On October 30, the customer placed an order on Raise for an [redacted] gift card, and as the customer mentioned, two gift cards for [redacted] had initially been on the order so that a new user promo code for $off an order of $or more could be appliedUnfortunately, the second card did not process in the order so that the promo code did not successfully applyOur Development team is looking into why the order page did not inform the member that the promo did not apply and still processed and as this is not the customer’s fault, we have issued $in Raise Rewards credit to the customer’s account to apply to a future order, which has been applied to a new order as of October 31, 2016.We would like to apologize for the inconvenience in this and look forward to better serving the customer in the future
Initial Business Response / [redacted] (1000, 5, 2015/01/08) */ Revdex.com Case #XXXXXXXX Dear Mr [redacted] , I have reviewed your complaint in its entirety and I have looked into every detail of this particular case Let me start off by saying I am very sorry to hear you have had any obstacle at all, but I am happy to have been able to help resolve this issue for you Due to the secondary nature of our marketplace, Raise does have a 60-day guaranteeWe encourage all Members to have a planned purchase within the guarantee time frameThis would make any issue regarding your gift card one that can be more simply resolvedHowever, we understand matters arise outside that time frame and we are more than happy to assist you in resolving them, as we have in this situation Again we are glad this has been taken care of, and apologize for the dilemmaRaise exists for you to continue to save money, and we are glad that you have decided to stay an active MemberWe hope to serve you greatly in the future Sincerely, [redacted] Member Services
After receiving Revdex.com complaint number [redacted] , we were able to review the orders in question id="docs-internal-guid-d2902f4e-386f-e637-d2da-c8f033851d66">Order [redacted] , placed on January 23, 2016, included a [redacted] eGift card with a value of $A total of $was charged to the customer’s credit cardThe customer contacted Raise on February 18, in regards to this order noting that he had not previously used the [redacted] gift card and it had a $balance when he attempted to redeem it in the restaurantThis inquiry was responded to on February 22, with a full refund of the purchase price $as the gift card was determined as having a $balance Order [redacted] , placed on January 25, 2016, included four [redacted] Bread eGift cards each with a value of $A total of $was charged to the customer’s credit cardThe customer contacted Raise on February 4, in regards to this order noting that he had only been able to use about $of gift card and the other three remained unused by him, but were all then reflecting a $balance Regrettably, our Gift Card Support Team was unable to respond in a timely fashion and this inquiry was resolved as of March 2, Three of the gift cards were refunded in full as they had remained unused by the customer, and the customer received a partial refund for the gift card that he had been able to redeem for a portionThis partial refund was calculated but subtracting that amount used by the customer from the value of the gift card and the percentage of savings the member received on the original purchase price was applied to the new value to determine the new purchase priceThe partial refund for the specific gift card totaled $and the full refund total on the order was $ We understand that it is not acceptable for a customer to wait weeks to be refunded after an initial inquiryWe are actively working to bring our response time back down to standards found more acceptableWe apologize for the inconvenience Overall, we are pleased to have resolved this issue for the customer and look forward to serving him again in the future.Tell us why here
Initial Business Response / [redacted] (1000, 9, 2014/08/06) */ In response to Revdex.com complaint # XXXXXXXX Dear Mr [redacted] ***, I have read your complaint in its entirety and reviewed your concerns in detailI am truly sorry that Home Depot may have identified the gift cards you used as part of fraudulent activities Here at Raise we take security very seriouslyWe cooperate with federal and local police agencies to make sure that fraudulent activities are appropriately prosecutedIn no way do we encourage or facilitate criminal activity, but instead protect against it and report it in its entirety to the correct government agencies If you have any further questions or concerns about how Raise handles unlawful activity please contact us Please let us know if there is anything else we can do for you Sincerely, [redacted] Manager of Customer Service
After receiving complaint number [redacted] , we were able to review the order and offer a solution to the customer.The customer contacted Raise Member Services via email on March 16, and received a response from a Member Services Agent on March 17, The inquiry was regarding an order placed on Raise.com for an [redacted] gift card valued at $purchased at a $priceA screenshot of the error message was provided on the initial email, however it was blurry so the serving agent asked the customer to send in another image of the error that was more clear.As asked, the customer did provide the new screenshot of the error messageRegrettably, the Member Services Team was unable to respond in a timely mannerAs of March 24, the customer was refunded the full $purchase price and notified via emailWe would like to sincerely apologize to the customer for the wait time on a resolutionAt this time we would like to consider this issue resolved and hope to better serve this customer again in the future
After receiving and reviewing BBB complaint number [redacted] and the corresponding order number, it appears that the current resolution is warranted.On March 28, 2016 the customer purchased three [redacted] gift cards, all with balances of $200.00, from Raise. The customer then contacted Raise Member... Services on July 16, 2016 and expressed to the serving agent that he was unable to use the gift cards and two then had a $0 balance and one gift card only contained a balance of $180.00. At that time the serving agent informed the customer that the order fell outside of the 100 Day Money-Back Guarantee and would therefore need to be escalated to the Gift Card Support Team.All requests for a refund, or order review, received outside of the Raise Guarantee time period must be seen by the Gift Card Support Team before a resolution can be offered to the customer. In this case, the Gift Card Support Team found that no refund could be offered to the customer as the issues with the gift cards occurred outside of the strict time period of the Raise Guarantee. The Raise Guarantee is in place to protect the purchase price of all gift cards purchased on Raise for the first 100 days from the purchase date. After that time frame, we are happy to look into the gift card, but cannot guarantee a refund or replacement card in the same way that we would while the Raise Guarantee is active for that particular order.At this time we would like to sincerely apologize for any inconvenience that this has caused the customer and would like to consider the issue resolved at this time.
Complaint: [redacted] I am rejecting this response because: The lengthy explanation of the purchase process acknowledges its confusing natureLook at their return policy: https://www.raise.com/return-policy There is nothing there that exempts them from a misleading purchase process and confusionThis is a clear case of ADVERTISINGThat combined with their rude customer service has not led to a resolution on this processDue to my immediacy of contact with them following the purchase, there is absolutely ZERO reason they could not cancel or refund the portion that was NEVER INTENDED to be purchasedBuyer beware, this company will steal your money, insult you and do nothing to try and resolve the situation Sincerely, [redacted] After receiving and reviewing Revdex.com complaint number and the corresponding order number, it appears that the current resolution is warrantedOn October 5, the customer placed an order on the Raise marketplace for Lowe’s (In Store Only) gift cards totalling a purchase price of $After placing this order, the customer contacted Raise Member Services via our online chat service expressing that he had purchased the incorrect amount of gift cards and had purchased too much, wanting to return a portion of the orderUnfortunately, the Raise Guarantee does not cover instances where a customer over purchases the intended amountThe checkout process on Raise has three stages once the items have been put into the cartThe first page lists all of the gift cards that are in the cart with their purchase prices and values on the left side of the screenOn the right side there is Summary which includes the total and the amount that is being savedOnce the customer selects the button that says Proceed To Checkout, the customer is taken to a screen where payment information can be entered on the left side of the screenOn the right upper corner there is another list of all the gift cards that are being purchased, with their respective values and purchases pricesBelow that is the order total that the customer will payAfter hitting Submit, the order is placed and the customer is taken to a screen to review their receiptWhile we understand that the customer may have been confused during the process, the value and purchase price of each gift card that is being purchased is available on every page of the checkout process along with the purchase totalThis being the case, and the Raise Guarantee not covering gift cards will a valid balance, we are unable to refund for this orderWe would like to apologize for any inconvenience that this has caused the customer, and would like to consider the issue resolved at this timeAfter receiving and reviewing Revdex.com complaint number and the corresponding order number, it appears that the current resolution is warrantedOn October 5, the customer placed an order on the Raise marketplace for Lowe’s (In Store Only) gift cards totalling a purchase price of $After placing this order, the customer contacted Raise Member Services via our online chat service expressing that he had purchased the incorrect amount of gift cards and had purchased too much, wanting to return a portion of the orderUnfortunately, the Raise Guarantee does not cover instances where a customer over purchases the intended amountThe checkout process on Raise has three stages once the items have been put into the cartThe first page lists all of the gift cards that are in the cart with their purchase prices and values on the left side of the screenOn the right side there is Summary which includes the total and the amount that is being savedOnce the customer selects the button that says Proceed To Checkout, the customer is taken to a screen where payment information can be entered on the left side of the screenOn the right upper corner there is another list of all the gift cards that are being purchased, with their respective values and purchases pricesBelow that is the order total that the customer will payAfter hitting Submit, the order is placed and the customer is taken to a screen to review their receiptWhile we understand that the customer may have been confused during the process, the value and purchase price of each gift card that is being purchased is available on every page of the checkout process along with the purchase totalThis being the case, and the Raise Guarantee not covering gift cards will a valid balance, we are unable to refund for this orderWe would like to apologize for any inconvenience that this has caused the customer, and would like to consider the issue resolved at this time
Raise received the customer complaint number [redacted] and greatly appreciates the opportunity to respond. On August 2, 2015, the customer purchased two [redacted] Theaters eGift cards with a $15.00 value on each card. The purchase price for each card was $11.31 to which a promotional code... was applied. The customer’s credit card was charged $21.49 for this order. At this time, the balances had been verified to have their full $15.00 balances. As Raise is a member to member marketplace, we verify gift card balances at the point of listing and sale to ensure a successful transaction for all of our members. Raise Member Services received a call from the customer on December 24 in regards to trouble redeeming his [redacted] gift cards. Unfortunately, the gift cards were now confirmed to have $0 balances. The customer was notified of the 100 day guarantee that Raise offers on every purchase. This request would be sent to our gift card support team to determine if a refund could be offered, as the date of purchase falls outside of our 100 day policy. Regrettably, our team was unable to update the customer within the initially stated 3-5 business days. We sincerely apologize that the customer was not notified that our team would be taking longer than anticipated to resolve this issue. On January 15, 2016, our team was able to refund the customer’s credit card $21.49 outside of our policy. His Raise account was also credited $5 for the inconvenience he had experienced. Raise sincerely regrets any inconvenience this issue may have caused. In order to ensure the best possible customer experience, we are expanding our team as Raise grows. Considering this issue resolved, we ask the customer to please feel free to contact us directly at [redacted] if he should have any additional questions or concerns in this matter.
Complaint: I am rejecting this response because: I was not satisfied with company's response to selling me a fraudulent gift card I was unable to use the card to make the purchase I was intending to make at the time, and ended up overspending due to the lack of the card Furthermore I had to spend a significant amount of on the phone with the representatives of this company just to get my money back Fraud should not be subject to any day guarantee, selling fraudulent items should not result in any hassle for the customer I am very dissatisfied with this company after using their services and spending thousands of dollars with them All consumers should be made aware that there is a likelihood of them being on the other end of a fraudulent transaction while dealing with this company, and they should know that this company will not go out of it's way to resolve any issues stemming from such transactions Sincerely, Peter [redacted]
Complaint: I am rejecting this response because: I, as a consumer, am purchasing a product from you, as a business establishment I cannot understand why you are accessing a consumer's personal informationI am fortunate to know that you accessing this personal information should be on a need to know basis, in the event of a loan or a line of credit, neither of which I was requesting from your business establishment I go to the store or order items online, never have they asked me to verify my name, date of birth, social security number, and previous addresses in which I have livedIt appears as though you were fishing for personal information to run a credit report on me or to gain access into my credit historyIf this is your policy, then so be it, but I encourage anyone who reads this complaint to be aware that with all the personal identity theft occurring, this type of information should not be required from a reprobable business establishment to purchase a single item Sincerely, Autumne ***
After receiving complaint number [redacted] we were able to review the order and offer a solution to the customer.The order [redacted] was placed on January 22nd for a [redacted] eGift cardLike all Raise purchases, this order is protected by our Day Guarantee (https://www.raise.com/return-policy)If an issue should arise with a gift card within the first days, a refund will be issuedThe customer contacted Raise on January 26th noting that [redacted] eGift card then had a $balance when she had only been able to redeem $of the gift card valueRegrettably, our Gift Card Support Team was unable to respond in a timely fashion and this inquiry was resolved as of March 2, 2016.A refund of the $purchase price that the member was unable to utilize has been refunded to the customer’s original source of paymentThis partial refund was calculated by subtracting the amount used by the customer from the value of the gift card and the percentage of savings the member received on the original purchase price was applied to the new value to determine the new purchase price.We understand that this is an unacceptable time frame for a customer to wait for a resolution and we are actively working to minimize our response time for the Gift Card Support TeamAgain, our sincerest apologies for the inconvenience this has caused and we hope to serve them again in the future
After receiving Revdex.com complaint number [redacted] we were able to review the order in question, and at this time a resolution has already been provided On January 22, the customer placed an order on Raise.com for five Taco Bell physical gift cardsEach of the gift cards held a value of $and were purchased for $A total of $was charged to the customer’s credit cardThe customer reached out to Raise Member Services via email on February 2, and stated that the gift cards did not have balancesAt this time the order was escalated to the Gift Card Support Team due to the volume of gift cards in the orderThe customer was notified that the order had been sent to review and would hear back shortlyIt was determined that the member was unable to use the balances of the gift cards, but regrettably, our Gift Card Support Team was unable to respond in a timely fashion and this inquiry was resolved and the customer was notified via email on March 5, At this time the customer has received an email confirmation that the full refund of $has been returned to their original payment method and those funds will be seen within 1-business daysWe understand that this is an unacceptable time frame for a customer to wait for a resolution and we are actively working to minimize our response times for the Gift Card Support TeamWe appreciate the customer’s patience while we resolved this matter and would like to consider this issue resolved at this timeWe look forward to serving the customer again in the future
After receiving Revdex.com complaint number [redacted] , we were able to review the order in questionOn November 01, 2015, the customer placed an order on Raise.com for twenty [redacted] eGift cardsThe three gift cards that the customer inquired about were all purchased with a value of $at a purchase price of $For the entire order the customer paid a purchase price of $which was paid for by credit cardThe customer contacted Raise Member Services via phone on February 6, and notified the serving agent that he was having trouble with three of the eGift cards in the orderThe customer was reached out to again by the serving agent and it was requested that he send in images of the error messages, which the customer did quickly, and for that we are very appreciativeDue to the volume of the inquiry the order was then sent to be reviewed by the Gift Card Support TeamRegrettably, our Gift Card Support Team was unable to respond in a timely fashion and this inquiry currently has not been resolvedThe customer did however issue a dispute on this order as of March 3, Because a dispute was filed, going forward the inquiry will be resolved between the customer’s credit card company and our payment processor We sincerely apologize for the delay that the customer has experienced and look forward to serving him again in the future
After again receiving Revdex.com complaint number [redacted] again, we are still unable to offer the customer a different resolution.The Day Money-Back Guarantee guarantees purchases for the first days from the purchase dateAny issue brought to Raise within that time frame will absolutely be handled with the best resolution for the customerThe Raise Guarantee does not, however, encompass requests received outside of daysWhile, according to the customer, the issue did occur within the guarantee period, it was not brought to the attention of Raise until the order was well outside of policy.The Raise Guarantee is a strict time frame and all customers agree to this policy when they agree to the Terms and Conditions of creating a Raise accountWe would like to again apologize for the inconvenience that this order has caused and believe that the issue has been resolved within the parameters of the Raise Guarantee
After reviewing the customer’s response in regards to complaint number [redacted] and the orders in question, it appears that a resolution has been provided Order [redacted] was placed on February 4th for a [redacted] Online Only) eGift card with a value of $for the purchase price of $Order [redacted] was also placed on February 4th for two [redacted] Online Only) eGift cards with values of $for purchase prices of $each totaling a $purchase priceOrder [redacted] was refunded in full as of February 4th and the customer has stated in an email as well as over the phone to an agent that she does see one of the refunds in her bank accountOrder [redacted] was refunded for half of the total purchase price, so the price of one gift card, $154, as the customer informed us that one gift card was successfully redeemed from this order but the other was not We can see through our payment processing system that the refund of $on order [redacted] was successfully refunded to the [redacted] used to make the purchaseThe reason that the member may not be seeing the funds as a refund of $on her account is because the purchase was made on February 4th and also refunded on that date shortly thereafter and because it was only half of the purchase price that was being refunded not the entire charge amountHad the payment stayed pending and the refund hit the account while that was taking place the order total would only show as $with no refund for the same amountThe bank account may only be reflecting the $purchase price of the gift card that the member was able to successfully redeemRaise has been communicating with this customer via email and we encourage her to follow up with out latest email if she is still having trouble with the refund after being provided with this information We would like to consider this issue resolved at this time and hope that the explanation will allow the customer to locate the funds that have already been released to her bank by Raise
At this time, we are unfortunately unable to continue reviewing complaint number On January 4th, 2016, the customer filed a dispute for Order Rwith his financial institutionDue to this dispute, we will no longer be able to provide a refund for this order The customer’s refund will now be processed and provided by his credit card company We would like to suggest that if the customer should have any more questions regarding his refund, to please contact his credit card company for further support or informationWe apologize for the inconvenience this may have caused
Dear Ms***,We were able to further review your formal complaint as well as the order in questionOverall, we are pleased to have resolved this issue for youThe order Rwas indeed a qualifying order for our new user promo code at the timeThis was your first order and the total was over $However, our system did not show that the promo code had attempted to be appliedIt is outside our policy to refund for a promo code that was not applied to an orderHowever, we have made an exception and issued a $refund to your original payment sourceA confirmation email was also sent to your email on fileWe apologize for any inconvenience this has causedYour refund should show on your credit card statement within 1-business daysWe appreciate your patience in this matter
This company can shaft you without recourse My wife purchased large [redacted] gift cards When she went to use them at Walmart the value for all was $ She went through Raise procedure for refund and two were refunded The other were not: "our gift card review/investigation believes they were used by you" They will not refund the amount....almost $ DO NOT believe their statement that you have days The cards were bought and used within days They claim that they check them before they email and that they were good when they sent them so she must have used them They were $when she went to use them
Complaint: [redacted] I am rejecting this response because: This is more than an "unfavorable situation", as the circumstances of the gift card are very suspect, and borderline fraudulent I would think from a business perspective you would stand behind the gift cards being made available for purchase The response that the "warranty period expired" is a non issue as the card in question had zero dollars available the same day as the purchase, regardless of when the funds were attempted to be accessed If a favorable resolution cannot be reached we will be taking legal action Sincerely, [redacted]
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order number, it appears that the current resolution is warrantedThe customer purchased a [redacted] eGift/voucher gift card from Raise.com on August 10, The gift card was valued at $for a purchase price of $In the order were also three other gift cards of varying brands.On February 14, the customer contacted Raise Member Services and informed the serving agent that the gift card was not working in storeAt that time, the serving agent informed the customer of the recent change in [redacted] policy, that they no longer accept eGift/vouchers for merchandise creditsThe agent reached out to the sellers, although the order did already fall outside of the guarantee period, to see if the physical gift cards could be obtained for the customer.All of the customer’s affected by the [redacted] policy change, that had orders within the day guarantee period at the time, were notified and sent the physical cards when they could reasonably be obtained from the sellersThe seller of this customer’s physical gift card did not have the card, as sellers also have a similar guarantee to the buyer guarantee, and the order was then escalated to the Gift Card Support Team because the order was outside of the day guarantee periodRegrettably, our Gift Card Support Team was unable to respond in a timely fashionThe customer was notified, upon contacting Raise again, that the order could not be refunded due to the amount of time that had passed since the guarantee period had endedWe understand that this is an unacceptable time frame for a customer to wait for a resolution and we are actively working to minimize our response times overall.We would like to apologize for the length of time it took for this issue to be resolved and any inconvenience this may have causedWe feel that this issue has been resolved in accordance with the Raise guarantee and would like to consider it resolved at this time
After receiving Revdex.com complaint number 11794604, we were able to review the order and have already offered a solution to the customer.On October 30, the customer placed an order on Raise for an [redacted] gift card, and as the customer mentioned, two gift cards for [redacted] had initially been on the order so that a new user promo code for $off an order of $or more could be appliedUnfortunately, the second card did not process in the order so that the promo code did not successfully applyOur Development team is looking into why the order page did not inform the member that the promo did not apply and still processed and as this is not the customer’s fault, we have issued $in Raise Rewards credit to the customer’s account to apply to a future order, which has been applied to a new order as of October 31, 2016.We would like to apologize for the inconvenience in this and look forward to better serving the customer in the future
Initial Business Response / [redacted] (1000, 5, 2015/01/08) */ Revdex.com Case #XXXXXXXX Dear Mr [redacted] , I have reviewed your complaint in its entirety and I have looked into every detail of this particular case Let me start off by saying I am very sorry to hear you have had any obstacle at all, but I am happy to have been able to help resolve this issue for you Due to the secondary nature of our marketplace, Raise does have a 60-day guaranteeWe encourage all Members to have a planned purchase within the guarantee time frameThis would make any issue regarding your gift card one that can be more simply resolvedHowever, we understand matters arise outside that time frame and we are more than happy to assist you in resolving them, as we have in this situation Again we are glad this has been taken care of, and apologize for the dilemmaRaise exists for you to continue to save money, and we are glad that you have decided to stay an active MemberWe hope to serve you greatly in the future Sincerely, [redacted] Member Services
After receiving Revdex.com complaint number [redacted] , we were able to review the orders in question id="docs-internal-guid-d2902f4e-386f-e637-d2da-c8f033851d66">Order [redacted] , placed on January 23, 2016, included a [redacted] eGift card with a value of $A total of $was charged to the customer’s credit cardThe customer contacted Raise on February 18, in regards to this order noting that he had not previously used the [redacted] gift card and it had a $balance when he attempted to redeem it in the restaurantThis inquiry was responded to on February 22, with a full refund of the purchase price $as the gift card was determined as having a $balance Order [redacted] , placed on January 25, 2016, included four [redacted] Bread eGift cards each with a value of $A total of $was charged to the customer’s credit cardThe customer contacted Raise on February 4, in regards to this order noting that he had only been able to use about $of gift card and the other three remained unused by him, but were all then reflecting a $balance Regrettably, our Gift Card Support Team was unable to respond in a timely fashion and this inquiry was resolved as of March 2, Three of the gift cards were refunded in full as they had remained unused by the customer, and the customer received a partial refund for the gift card that he had been able to redeem for a portionThis partial refund was calculated but subtracting that amount used by the customer from the value of the gift card and the percentage of savings the member received on the original purchase price was applied to the new value to determine the new purchase priceThe partial refund for the specific gift card totaled $and the full refund total on the order was $ We understand that it is not acceptable for a customer to wait weeks to be refunded after an initial inquiryWe are actively working to bring our response time back down to standards found more acceptableWe apologize for the inconvenience Overall, we are pleased to have resolved this issue for the customer and look forward to serving him again in the future.Tell us why here
Initial Business Response / [redacted] (1000, 9, 2014/08/06) */ In response to Revdex.com complaint # XXXXXXXX Dear Mr [redacted] ***, I have read your complaint in its entirety and reviewed your concerns in detailI am truly sorry that Home Depot may have identified the gift cards you used as part of fraudulent activities Here at Raise we take security very seriouslyWe cooperate with federal and local police agencies to make sure that fraudulent activities are appropriately prosecutedIn no way do we encourage or facilitate criminal activity, but instead protect against it and report it in its entirety to the correct government agencies If you have any further questions or concerns about how Raise handles unlawful activity please contact us Please let us know if there is anything else we can do for you Sincerely, [redacted] Manager of Customer Service
After receiving complaint number [redacted] , we were able to review the order and offer a solution to the customer.The customer contacted Raise Member Services via email on March 16, and received a response from a Member Services Agent on March 17, The inquiry was regarding an order placed on Raise.com for an [redacted] gift card valued at $purchased at a $priceA screenshot of the error message was provided on the initial email, however it was blurry so the serving agent asked the customer to send in another image of the error that was more clear.As asked, the customer did provide the new screenshot of the error messageRegrettably, the Member Services Team was unable to respond in a timely mannerAs of March 24, the customer was refunded the full $purchase price and notified via emailWe would like to sincerely apologize to the customer for the wait time on a resolutionAt this time we would like to consider this issue resolved and hope to better serve this customer again in the future
After receiving and reviewing BBB complaint number [redacted] and the corresponding order number, it appears that the current resolution is warranted.On March 28, 2016 the customer purchased three [redacted] gift cards, all with balances of $200.00, from Raise. The customer then contacted Raise Member... Services on July 16, 2016 and expressed to the serving agent that he was unable to use the gift cards and two then had a $0 balance and one gift card only contained a balance of $180.00. At that time the serving agent informed the customer that the order fell outside of the 100 Day Money-Back Guarantee and would therefore need to be escalated to the Gift Card Support Team.All requests for a refund, or order review, received outside of the Raise Guarantee time period must be seen by the Gift Card Support Team before a resolution can be offered to the customer. In this case, the Gift Card Support Team found that no refund could be offered to the customer as the issues with the gift cards occurred outside of the strict time period of the Raise Guarantee. The Raise Guarantee is in place to protect the purchase price of all gift cards purchased on Raise for the first 100 days from the purchase date. After that time frame, we are happy to look into the gift card, but cannot guarantee a refund or replacement card in the same way that we would while the Raise Guarantee is active for that particular order.At this time we would like to sincerely apologize for any inconvenience that this has caused the customer and would like to consider the issue resolved at this time.
Complaint: [redacted] I am rejecting this response because: The lengthy explanation of the purchase process acknowledges its confusing natureLook at their return policy: https://www.raise.com/return-policy There is nothing there that exempts them from a misleading purchase process and confusionThis is a clear case of ADVERTISINGThat combined with their rude customer service has not led to a resolution on this processDue to my immediacy of contact with them following the purchase, there is absolutely ZERO reason they could not cancel or refund the portion that was NEVER INTENDED to be purchasedBuyer beware, this company will steal your money, insult you and do nothing to try and resolve the situation Sincerely, [redacted] After receiving and reviewing Revdex.com complaint number and the corresponding order number, it appears that the current resolution is warrantedOn October 5, the customer placed an order on the Raise marketplace for Lowe’s (In Store Only) gift cards totalling a purchase price of $After placing this order, the customer contacted Raise Member Services via our online chat service expressing that he had purchased the incorrect amount of gift cards and had purchased too much, wanting to return a portion of the orderUnfortunately, the Raise Guarantee does not cover instances where a customer over purchases the intended amountThe checkout process on Raise has three stages once the items have been put into the cartThe first page lists all of the gift cards that are in the cart with their purchase prices and values on the left side of the screenOn the right side there is Summary which includes the total and the amount that is being savedOnce the customer selects the button that says Proceed To Checkout, the customer is taken to a screen where payment information can be entered on the left side of the screenOn the right upper corner there is another list of all the gift cards that are being purchased, with their respective values and purchases pricesBelow that is the order total that the customer will payAfter hitting Submit, the order is placed and the customer is taken to a screen to review their receiptWhile we understand that the customer may have been confused during the process, the value and purchase price of each gift card that is being purchased is available on every page of the checkout process along with the purchase totalThis being the case, and the Raise Guarantee not covering gift cards will a valid balance, we are unable to refund for this orderWe would like to apologize for any inconvenience that this has caused the customer, and would like to consider the issue resolved at this timeAfter receiving and reviewing Revdex.com complaint number and the corresponding order number, it appears that the current resolution is warrantedOn October 5, the customer placed an order on the Raise marketplace for Lowe’s (In Store Only) gift cards totalling a purchase price of $After placing this order, the customer contacted Raise Member Services via our online chat service expressing that he had purchased the incorrect amount of gift cards and had purchased too much, wanting to return a portion of the orderUnfortunately, the Raise Guarantee does not cover instances where a customer over purchases the intended amountThe checkout process on Raise has three stages once the items have been put into the cartThe first page lists all of the gift cards that are in the cart with their purchase prices and values on the left side of the screenOn the right side there is Summary which includes the total and the amount that is being savedOnce the customer selects the button that says Proceed To Checkout, the customer is taken to a screen where payment information can be entered on the left side of the screenOn the right upper corner there is another list of all the gift cards that are being purchased, with their respective values and purchases pricesBelow that is the order total that the customer will payAfter hitting Submit, the order is placed and the customer is taken to a screen to review their receiptWhile we understand that the customer may have been confused during the process, the value and purchase price of each gift card that is being purchased is available on every page of the checkout process along with the purchase totalThis being the case, and the Raise Guarantee not covering gift cards will a valid balance, we are unable to refund for this orderWe would like to apologize for any inconvenience that this has caused the customer, and would like to consider the issue resolved at this time
Raise received the customer complaint number [redacted] and greatly appreciates the opportunity to respond. On August 2, 2015, the customer purchased two [redacted] Theaters eGift cards with a $15.00 value on each card. The purchase price for each card was $11.31 to which a promotional code... was applied. The customer’s credit card was charged $21.49 for this order. At this time, the balances had been verified to have their full $15.00 balances. As Raise is a member to member marketplace, we verify gift card balances at the point of listing and sale to ensure a successful transaction for all of our members. Raise Member Services received a call from the customer on December 24 in regards to trouble redeeming his [redacted] gift cards. Unfortunately, the gift cards were now confirmed to have $0 balances. The customer was notified of the 100 day guarantee that Raise offers on every purchase. This request would be sent to our gift card support team to determine if a refund could be offered, as the date of purchase falls outside of our 100 day policy. Regrettably, our team was unable to update the customer within the initially stated 3-5 business days. We sincerely apologize that the customer was not notified that our team would be taking longer than anticipated to resolve this issue. On January 15, 2016, our team was able to refund the customer’s credit card $21.49 outside of our policy. His Raise account was also credited $5 for the inconvenience he had experienced. Raise sincerely regrets any inconvenience this issue may have caused. In order to ensure the best possible customer experience, we are expanding our team as Raise grows. Considering this issue resolved, we ask the customer to please feel free to contact us directly at [redacted] if he should have any additional questions or concerns in this matter.
Complaint: I am rejecting this response because: I was not satisfied with company's response to selling me a fraudulent gift card I was unable to use the card to make the purchase I was intending to make at the time, and ended up overspending due to the lack of the card Furthermore I had to spend a significant amount of on the phone with the representatives of this company just to get my money back Fraud should not be subject to any day guarantee, selling fraudulent items should not result in any hassle for the customer I am very dissatisfied with this company after using their services and spending thousands of dollars with them All consumers should be made aware that there is a likelihood of them being on the other end of a fraudulent transaction while dealing with this company, and they should know that this company will not go out of it's way to resolve any issues stemming from such transactions Sincerely, Peter [redacted]
Complaint: I am rejecting this response because: I, as a consumer, am purchasing a product from you, as a business establishment I cannot understand why you are accessing a consumer's personal informationI am fortunate to know that you accessing this personal information should be on a need to know basis, in the event of a loan or a line of credit, neither of which I was requesting from your business establishment I go to the store or order items online, never have they asked me to verify my name, date of birth, social security number, and previous addresses in which I have livedIt appears as though you were fishing for personal information to run a credit report on me or to gain access into my credit historyIf this is your policy, then so be it, but I encourage anyone who reads this complaint to be aware that with all the personal identity theft occurring, this type of information should not be required from a reprobable business establishment to purchase a single item Sincerely, Autumne ***
After receiving complaint number [redacted] we were able to review the order and offer a solution to the customer.The order [redacted] was placed on January 22nd for a [redacted] eGift cardLike all Raise purchases, this order is protected by our Day Guarantee (https://www.raise.com/return-policy)If an issue should arise with a gift card within the first days, a refund will be issuedThe customer contacted Raise on January 26th noting that [redacted] eGift card then had a $balance when she had only been able to redeem $of the gift card valueRegrettably, our Gift Card Support Team was unable to respond in a timely fashion and this inquiry was resolved as of March 2, 2016.A refund of the $purchase price that the member was unable to utilize has been refunded to the customer’s original source of paymentThis partial refund was calculated by subtracting the amount used by the customer from the value of the gift card and the percentage of savings the member received on the original purchase price was applied to the new value to determine the new purchase price.We understand that this is an unacceptable time frame for a customer to wait for a resolution and we are actively working to minimize our response time for the Gift Card Support TeamAgain, our sincerest apologies for the inconvenience this has caused and we hope to serve them again in the future