Complaint: [redacted] I am rejecting this response because:This is what Raise doesIf you look at other similar complaints they are all treated the same wayRaise stalls you until the day warranty is upThere are to many complaints of Raise selling [redacted] cards that are either used up already or partially usedI would like my credit card credited backI promise I will never do business again with Raise Sincerely, [redacted]
After receiving Revdex.com complaint number [redacted] we again reviewed the order and are, unfortunately, unable offer a different resolutionAt this time, Raise has fully refunded the purchase to the customer and confirmed that the transaction returned to the customer’s account was successful When the customer contacted Raise the first time on April 8, 2016, before placing his order, he did ask questions about using Raise gift cards outside of the United States, at which time, the serving agent did answer all of the customer’s questionsWhile Raise does express that we are unable to process transactions outside of the United States, we understand that this specific instance was unfortunate We would like to apologize for any confusion or inconvenience this may have caused and consider the issue resolved at this time
First off let me say I have spent 1000's of $$ with Raise.comThey started sending merchandise vouchers instead of the actual gift cardsThe last card I bought was a $gift card for lowesI received it in a merchandise credit as mentioned aboveLowe's changed their policy and would not accept the merchandise credit without the actual gift cardI contacted Raise and they said that I was outside of my day guaranteeHow did I know I needed to spend this credit otherwise it would be no good within a month of purchasing it??? They refuse to give me a refund or replace the cardNever againThese guys are scammingPlease do not buy if it's a merchandise credit [redacted] said people are stealing from stores and selling their credits on RaiseOnce the store traces back the stolen merchandise to the return, they void the card/creditRaise could have prevented this by not accepting merchandise credits in the first placeThis along with the fact they are a scam will be the downfall of their company
After receiving Revdex.com complaint number [redacted] , we were able to review the order and offer a solution to the customer.On September 3, 2016, the customer purchased a $ [redacted] gift card for a purchase price of $This was an e-gift/voucher that was delivered to the customer’s email address and Raise account that same day.On November 19, 2017, the customer reached out to our Member Services team stating that the card showed a zero balance and had not been redeemed previouslyThe supporting agent informed the customer that due to the card being outside of our Year Money-Back Guarantee, we would be unable to refund the customerAll cards purchased on Raise are protected by our Year Money-Back Guarantee(https://www.raise.com/guarantee)The customer responded via email that same day and informed us of additional redemption information provided by the brandEvery card that is listed on Raise is verified twice, once at the initial listing, and once at the time of purchase to ensure a valid and accurate balanceThe balance of this card was verified on September 2, The supporting agent again informed the customer that due to the time that had passed since the order was originally placed, a refund was not possibleAs an extension of our apology, the customer was provided with $in Raise Rewards.After re-reviewing the customer’s account and the order, we will be able to offer the customer a courtesy refund the full $in the form of Raise RewardsThese rewards will be added to the customer’s account within hours and an email will be sent via [redacted] @raise.com with more information.At this time, we would like to consider this issue resolved as we have provided the customer with a courtesy refund in the form of Raise RewardsUnfortunately, since the request is outside of our Guarantee, we will be providing the refund in the form of Rewards and not to the original payment methodWe would like to apologize to the customer for any troubles this has caused and are looking forward to better serving the customer in the futureAny other questions or concerns can be directed via email to [redacted] @raise.com
After receiving Revdex.com complaint number [redacted] , we were able to review the order in question On November 27, the customer purchased two [redacted] In-Store-Only gift cards on Raise.comOne card was valued at $with a purchase price of $548.02, while the other card had a value of $with a purchase price of $The customer then contacted Raise via phone that same day, expressing that [redacted] was no longer carrying the item they were intending to purchase and requested that their Raise order be canceledThe serving agent informed the customer that this was not possible, as once an order is placed Raise is not able to cancel the transaction in order to protect both the buyer and the sellerThe customer was also informed that re-selling the cards was not possible, due to the additional terms required for sellers of this particular type of gift card The call was then escalated to a supervisor on duty who communicated the same information as the serving agentBecause the integrity of the marketplace is a top priority for Raise, we are unable to return a valid gift card once an order has been processed and the gift card information has been released to the buyerThe Raise Guarantee is in place to protect the buyer's purchase price in the event there is ever an issue with a gift card such as inactive and/or inaccurate balanceWe stand fully behind that Guarantee and would be more than happy to provide a refund, if within policyUnfortunately, we are not able to cover in the event of buyer’s remorse as stated on our Raise Guarantee page (www.raise.com/return-policy.) We will continue to ensure that Raise policy is adhered to and properly communicatedWe feel that this issue has been resolved in accordance with the Raise guarantee and apologize for any inconvenience
Initial Business Response / [redacted] (1000, 9, 2014/07/17) */ In Response to Revdex.com Complaint #XXXXXXXX I have read the following case inquiry in regards to order RXXXXXXXXXI first and foremost would like to apologize for this situation and the unfortunate circumstances of your caseI am truly sorryYou are a very valued customer I reviewed your order and did see that you were sent your gift card in a timely manner, however it is possible, since it was delivered to an office that the package containing the gift card did not make it to you directly However since you are an excellent customer we have returned all funds of $back to your credit card/ banking institutionIt has been our pleasure to serve you, and if you have any further inquiries you may contact us Sincerely, [redacted] Manager of Member Services
Complaint: [redacted] I am rejecting this response because:They have initiated a refund, yet to get that The fundamental issue is the card registered to someone should not be sold to someone elseI consider this fraud, and there is no way someone can tell me this is not fraudIf this is a clean transaction, the gift card must not be registered to anyone else Sincerely, [redacted] ***
Terrible customer service. I contacted them via phone two times and email four times without a resolution to my problem. I had a gift card for $284 that stopped working and they would not do anything to try to fix it. Just pretty much blew me off with a $5 off $50 coupon. Will never purchase another gift card from them again.
Complaint: [redacted] I am rejecting this response because: I did not recieve my second refundCalled my bank with one of the raise.com reps (3-way) and talked to my bank representativeMy bank confirmed that I did not recieve the second refundThere's was no half refund eitherI did not use any gift cards because your company sold gift cards with $balance and now stealing people's moneyYou've received all the evidence I have (your company even confirmed with my bank that I did not receive refund)I have bank statements too and can show you my [redacted] *ccountThis is ridiculousStealing people's hard earn money is fraud and scamming!DO THE RIGHT THING AND REFUND ME MY MONEYSincerely [redacted]
After receiving Revdex.com complaint number [redacted] we were able to review the order in question, and it appears that the current resolution is warrantedOrders [redacted] and [redacted] , were placed by the customer on Raise.com in January of 2015, about a year prior to inquiring, and orders [redacted] [redacted] were placed on Raise.com by the customer in April of 2015, about months prior to the inquiryThe customer initially contacted Raise Member Services on January 14, inquiring about all of the aforementioned order numbersAt that time, all of the orders were sent to the Gift Card Support Team for further review as they all fell outside of the day guaranteeThe Gift Card Support Team has reached out via email to inform the member that because all of the orders fall so far outside of the Raise Day Guarantee, no further action can be taken by Raise on any of the orders.While there is no expiration on the gift cards, the Raise Day Guarantee does only guarantee a refund for the purchase price for the first days after the date of purchase.We understand that the wait the customer incurred before hearing a response is an unacceptable time frame for a customer to wait for a resolution and we are actively working to minimize our response times for the Gift Card Support Team.We will continue to ensure that Raise policy is adhered to and properly communicated We feel that this issue has been resolved in accordance with the Raise guarantee and apologize for any inconvenienceWe look forward to serving this member again in the future
After receiving Revdex.com complaint number [redacted] and reviewing the corresponding order number, we are happy to provide the customer with a resolutionThe customer placed an order on Raise.com for a [redacted] physical gift card on April 6,An email was sent by the customer to Raise Member Services on April 26, 2016, and regrettably, our Member Services Team was unable to respond in a timely fashionWe give physical gift cards 3-business days to arrive to the customerIn the case that a physical gift card does not arrive in the allotted time frame, we encourage the customer to contact us, as we are more than happy to resolve the situation.In this case, we have refunded the customer the full purchase price of the gift card, $A confirmation email has also been sent to the customer, and the funds should be seen back on the customer’s original payment source in 1-business daysWe’d like to apologize for any inconvenience this may have caused the customer and look forward to serving them again in the future
After again reviewing Revdex.com complaint number [redacted] , we are happy to offer the customer a different resolution.As a courtesy, we would like to offer the customer a refund for the [redacted] gift cardWe value all customers and would like them to feel confident and protected when using the marketplaceThe Gift Card Support Team was able to determine, through contact with the brand, that the customer was able to utilize the gift card for the amount of $on August 23, in Florence, KYA partial refund of the out of pocket purchase price the customer paid for this gift card, $113.15, has been refunded back to the customer’s original payment source and will be available on their next statement within 3-business daysThis partial refund was calculated by subtracting the amount used by the customer from the value of the gift card and then the percentage of savings the member received on the original purchase price was applied to the new value to determine the new purchase priceSince the refund has been issued, the Raise Rewards, that were given as recompense, have been removed from the Raise account We would like to remind the customer that this is courtesy and that the same resolution may not be offered if a similar situation were to occur in the futureWe do hope that the customer finds a refund an acceptable resolution, and we look forward to better serving her again in the future
After reviewing complaint number [redacted] and the order in question, it appears that the current resolution is warranted.On July 17th the customer placed an order on Raise.com for a Cinemark eGift cardThe gift card was purchased with a value of $for a purchase price of $165.54, which the customer paid for by credit cardThe customer contacted Raise Member Services via chat on January 22nd and notified the serving agent that they had been able to redeem the Cinemark gift card for a total of $and should have had a remaining balance of $As this inquiry falls outside of the Day Guarantee the order was sent to be reviewed by the Gift Card Support TeamDuring the review process, the Gift Card Support Team determined that because the order falls so far outside of the Day Guarantee a refund would not be provided and no further action would be taken on the order by RaiseRegrettably, our Gift Card Support Team was unable to respond in a timely fashion and this inquiry was resolved and the customer was notified via email on Sunday February 28th While there is no expiration on the the gift cards, the Raise Day Guarantee does only guarantee a refund for the purchase price for the first days after the date of purchaseWe appreciate the customer’s business and understand that while the Day Guarantee is outlined on all order receipts and on the Raise website that a situation like this can be frustrating.We will continue to ensure that Raise policy is adhered to and properly communicated We feel that this issue has been resolved in accordance with the Raise guarantee and apologize for any inconvenience
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order number, we are happy to offer the customer a resolution.The customer purchased an [redacted] gift card card from Raise.com on May 10, for a value of $and a purchase price of $On April 23, the customer contacted Raise Member Services and expressed to the serving agent that the gift card could not be redeemedUnfortunately the order falls outside of the Raise Day Guarantee and the serving agent was unable to offer a refund for the purchaseWhile there is no expiration on the gift cards, the Raise Day Guarantee does only guarantee a refund for the purchase price for the first days after the date of purchaseIn this case, we are happy to make an exception with a one time courtesy refund in the form of Raise RewardsThe amount of $is now available in the customer’s Raise account to use toward a future purchaseWe would like to consider the issue resolved at this time and hope that the customer finds a Raise credit a suitable settlement
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order number, it appears that the customer has been provided the requested resolution.On May 2, the customer made a purchase on Raise.com for [redacted] gift cardsThe customer contacted Raise Member Services on May 20, and expressed to the serving agent that not all of the gift cards arrivedAt this time, the serving agent refunded the member for the gift cards that had not arrivedOne gift card was refunded that the customer had, in fact, received, so that purchase was recharged, but once the customer went to redeem the gift card and was told it had a $balance, the customer was again refunded for the gift card once it had been received in the officeAt this time, the customer has been refunded for all six of the [redacted] gift cards reported to have an issue, for a total refund amount of $The last refund was completed as of June 8, and the customer should see the funds returned to her original payment source in 1-business daysWe would like to sincerely apologize for the length of time that it took for the customer to receive her final resolution and look forward to better serving her again in the future
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11015731, and find that this resolution is satisfactory to me Sincerely, Robert [redacted]
After receiving Revdex.com complaint number [redacted] we were able to review the order and offer a solution to the customerThe customer placed an order on November 27, on Raise.com for a [redacted] eGift/Vouhcer with a balance of $for a purchase price of $which the customer paid $out of pocket as the rest was covered by Raise Rewards and a promotional codeThe customer contacted the Revdex.com as well as Raise, regarding this order on May 12, There is a 2-business day response time for emails sent to RaiseWhile the order does fall outside of the Day Money-Back Guarantee, the order was escalated to the Gift Card Support Team for further review, as all orders brought to the attention of Raise outside of the guarantee period must be reviewed by the Gift Card Support TeamThe Gift Card Support Team has determined that a refund will be provided to the customer for the we $spent out of pocket on this gift cardThe customer was refunded as of May 17, and a confirmation email has been sent to the email address on the customer’s Raise accountThis refund will be reflected on the customer’s original payment source in 1-business daysOverall, we are pleased to have resolved this issue for the customer and look forward to serving them again in the future
We were able to further review Revdex.com complaint number [redacted] as well as the Raise order in questionOn January 7, 2016, the customer contacted Raise Member Services about an [redacted] Theatres gift card that was purchased on September 19, She informed us that when she tried to use the gift card, she found that there was a zero balanceBecause the order was outside our Day Guarantee, the order had to be sent to our Gift Card Support Team for further reviewShe would then be refunded if they were able to determine that the card’s funds varied within the first daysUnfortunately our Gift Card Support Team was unable to reply in a timely mannerOn February 17, our Gift Card Support Team was able to determine that the issue occurred within the first days of the orderAt this time, a full refund was processed and therefore $was credited back to her original payment source.We sincerely apologize for the delay in resolving this issue and are currently working to minimize our response time to an acceptable levelWe hope to be able to serve her again in the future
Initial Business Response / [redacted] (1000, 5, 2014/09/19) */ In response to Revdex.com complaint #XXXXXXXX Dear Mr***, I have read this inquiry in full and gone over every detail concerning this issueI apologize for any inconvenience this may have causedI am happy to report we were able to resolve this issue promptly I am glad to read our Member Service agent was polite and promptHowever I am sorry to hear the gift card you purchased did not hold its valueDue to the secondary nature of our marketplace it is possible that this gift card had either lost all or part of its balance for differing reasonsThis is why we have our 60-day guaranteeAny balance issues within the first days is covered by Raise, so you can rest assured that what you have purchased will save you money in the marketplaceI appreciate your patience and understanding in this situation In the end I am glad we were able to refund the full purchase price of $184.49, after your -$discount using a promotional code was usedA full refund has been issued If there is anything else we can address for you please contact us at [redacted] @Raise.comIt would be our pleasure to serve you Sincerely, [redacted] Manager of Member Services
After receiving and reviewing complaint number [redacted] and the order number in question, it appears that the current resolution is warrantedOn February 17, the customer placed order [redacted] on Raise.comThis order was placed for a Walmart gift card with a value of $for a purchase price of $975, which the member paid for by credit cardOn February 17, the customer placed order [redacted] for two Walmart gift cards, each with a value of $and a purchase price of $The total purchase price for this order was $On February 16, the customer placed order [redacted] for another Walmart gift card with a value of $for a purchase price of $which the customer paid for by credit card The customer contacted Raise Member Services on February 18, and notified the serving agent that all four of the gift cards across the three aforementioned orders all had $balances and that the customer had not redeemed any of that valuePer Raise policy these three orders were escalated to the Gift Card Support Team due to the high value of the gift cardsCurrently the Gift Card Support Team does have a 10-day response time for all high value gift cards requiring further review Regrettably, our Gift Card Support Team was unable to respond in a timely fashion and this inquiry was resolved and the customer was notified via email on March 2, that we are unable to refund for these three ordersThis was determined by further review from the Gift Card Support TeamThey came to this conclusion after reviewing the customer’s buying history on Raise as well as the locations where other Walmart gift cards were redeemed from their accountWe understand that this is an unacceptable time frame for a customer to wait for a resolution and we are actively working to minimize our response times for the Gift Card Support Team We will continue to ensure that Raise policy is adhered to and properly communicated We feel that this issue has been resolved in accordance with the Raise guarantee and apologize for any inconvenience
Complaint: [redacted] I am rejecting this response because:This is what Raise doesIf you look at other similar complaints they are all treated the same wayRaise stalls you until the day warranty is upThere are to many complaints of Raise selling [redacted] cards that are either used up already or partially usedI would like my credit card credited backI promise I will never do business again with Raise Sincerely, [redacted]
After receiving Revdex.com complaint number [redacted] we again reviewed the order and are, unfortunately, unable offer a different resolutionAt this time, Raise has fully refunded the purchase to the customer and confirmed that the transaction returned to the customer’s account was successful When the customer contacted Raise the first time on April 8, 2016, before placing his order, he did ask questions about using Raise gift cards outside of the United States, at which time, the serving agent did answer all of the customer’s questionsWhile Raise does express that we are unable to process transactions outside of the United States, we understand that this specific instance was unfortunate We would like to apologize for any confusion or inconvenience this may have caused and consider the issue resolved at this time
First off let me say I have spent 1000's of $$ with Raise.comThey started sending merchandise vouchers instead of the actual gift cardsThe last card I bought was a $gift card for lowesI received it in a merchandise credit as mentioned aboveLowe's changed their policy and would not accept the merchandise credit without the actual gift cardI contacted Raise and they said that I was outside of my day guaranteeHow did I know I needed to spend this credit otherwise it would be no good within a month of purchasing it??? They refuse to give me a refund or replace the cardNever againThese guys are scammingPlease do not buy if it's a merchandise credit [redacted] said people are stealing from stores and selling their credits on RaiseOnce the store traces back the stolen merchandise to the return, they void the card/creditRaise could have prevented this by not accepting merchandise credits in the first placeThis along with the fact they are a scam will be the downfall of their company
After receiving Revdex.com complaint number [redacted] , we were able to review the order and offer a solution to the customer.On September 3, 2016, the customer purchased a $ [redacted] gift card for a purchase price of $This was an e-gift/voucher that was delivered to the customer’s email address and Raise account that same day.On November 19, 2017, the customer reached out to our Member Services team stating that the card showed a zero balance and had not been redeemed previouslyThe supporting agent informed the customer that due to the card being outside of our Year Money-Back Guarantee, we would be unable to refund the customerAll cards purchased on Raise are protected by our Year Money-Back Guarantee(https://www.raise.com/guarantee)The customer responded via email that same day and informed us of additional redemption information provided by the brandEvery card that is listed on Raise is verified twice, once at the initial listing, and once at the time of purchase to ensure a valid and accurate balanceThe balance of this card was verified on September 2, The supporting agent again informed the customer that due to the time that had passed since the order was originally placed, a refund was not possibleAs an extension of our apology, the customer was provided with $in Raise Rewards.After re-reviewing the customer’s account and the order, we will be able to offer the customer a courtesy refund the full $in the form of Raise RewardsThese rewards will be added to the customer’s account within hours and an email will be sent via [redacted] @raise.com with more information.At this time, we would like to consider this issue resolved as we have provided the customer with a courtesy refund in the form of Raise RewardsUnfortunately, since the request is outside of our Guarantee, we will be providing the refund in the form of Rewards and not to the original payment methodWe would like to apologize to the customer for any troubles this has caused and are looking forward to better serving the customer in the futureAny other questions or concerns can be directed via email to [redacted] @raise.com
After receiving Revdex.com complaint number [redacted] , we were able to review the order in question On November 27, the customer purchased two [redacted] In-Store-Only gift cards on Raise.comOne card was valued at $with a purchase price of $548.02, while the other card had a value of $with a purchase price of $The customer then contacted Raise via phone that same day, expressing that [redacted] was no longer carrying the item they were intending to purchase and requested that their Raise order be canceledThe serving agent informed the customer that this was not possible, as once an order is placed Raise is not able to cancel the transaction in order to protect both the buyer and the sellerThe customer was also informed that re-selling the cards was not possible, due to the additional terms required for sellers of this particular type of gift card The call was then escalated to a supervisor on duty who communicated the same information as the serving agentBecause the integrity of the marketplace is a top priority for Raise, we are unable to return a valid gift card once an order has been processed and the gift card information has been released to the buyerThe Raise Guarantee is in place to protect the buyer's purchase price in the event there is ever an issue with a gift card such as inactive and/or inaccurate balanceWe stand fully behind that Guarantee and would be more than happy to provide a refund, if within policyUnfortunately, we are not able to cover in the event of buyer’s remorse as stated on our Raise Guarantee page (www.raise.com/return-policy.) We will continue to ensure that Raise policy is adhered to and properly communicatedWe feel that this issue has been resolved in accordance with the Raise guarantee and apologize for any inconvenience
Initial Business Response / [redacted] (1000, 9, 2014/07/17) */ In Response to Revdex.com Complaint #XXXXXXXX I have read the following case inquiry in regards to order RXXXXXXXXXI first and foremost would like to apologize for this situation and the unfortunate circumstances of your caseI am truly sorryYou are a very valued customer I reviewed your order and did see that you were sent your gift card in a timely manner, however it is possible, since it was delivered to an office that the package containing the gift card did not make it to you directly However since you are an excellent customer we have returned all funds of $back to your credit card/ banking institutionIt has been our pleasure to serve you, and if you have any further inquiries you may contact us Sincerely, [redacted] Manager of Member Services
Complaint: [redacted] I am rejecting this response because:They have initiated a refund, yet to get that The fundamental issue is the card registered to someone should not be sold to someone elseI consider this fraud, and there is no way someone can tell me this is not fraudIf this is a clean transaction, the gift card must not be registered to anyone else Sincerely, [redacted] ***
Terrible customer service. I contacted them via phone two times and email four times without a resolution to my problem. I had a gift card for $284 that stopped working and they would not do anything to try to fix it. Just pretty much blew me off with a $5 off $50 coupon. Will never purchase another gift card from them again.
Complaint: [redacted] I am rejecting this response because: I did not recieve my second refundCalled my bank with one of the raise.com reps (3-way) and talked to my bank representativeMy bank confirmed that I did not recieve the second refundThere's was no half refund eitherI did not use any gift cards because your company sold gift cards with $balance and now stealing people's moneyYou've received all the evidence I have (your company even confirmed with my bank that I did not receive refund)I have bank statements too and can show you my [redacted] *ccountThis is ridiculousStealing people's hard earn money is fraud and scamming!DO THE RIGHT THING AND REFUND ME MY MONEYSincerely [redacted]
After receiving Revdex.com complaint number [redacted] we were able to review the order in question, and it appears that the current resolution is warrantedOrders [redacted] and [redacted] , were placed by the customer on Raise.com in January of 2015, about a year prior to inquiring, and orders [redacted] [redacted] were placed on Raise.com by the customer in April of 2015, about months prior to the inquiryThe customer initially contacted Raise Member Services on January 14, inquiring about all of the aforementioned order numbersAt that time, all of the orders were sent to the Gift Card Support Team for further review as they all fell outside of the day guaranteeThe Gift Card Support Team has reached out via email to inform the member that because all of the orders fall so far outside of the Raise Day Guarantee, no further action can be taken by Raise on any of the orders.While there is no expiration on the gift cards, the Raise Day Guarantee does only guarantee a refund for the purchase price for the first days after the date of purchase.We understand that the wait the customer incurred before hearing a response is an unacceptable time frame for a customer to wait for a resolution and we are actively working to minimize our response times for the Gift Card Support Team.We will continue to ensure that Raise policy is adhered to and properly communicated We feel that this issue has been resolved in accordance with the Raise guarantee and apologize for any inconvenienceWe look forward to serving this member again in the future
After receiving Revdex.com complaint number [redacted] and reviewing the corresponding order number, we are happy to provide the customer with a resolutionThe customer placed an order on Raise.com for a [redacted] physical gift card on April 6,An email was sent by the customer to Raise Member Services on April 26, 2016, and regrettably, our Member Services Team was unable to respond in a timely fashionWe give physical gift cards 3-business days to arrive to the customerIn the case that a physical gift card does not arrive in the allotted time frame, we encourage the customer to contact us, as we are more than happy to resolve the situation.In this case, we have refunded the customer the full purchase price of the gift card, $A confirmation email has also been sent to the customer, and the funds should be seen back on the customer’s original payment source in 1-business daysWe’d like to apologize for any inconvenience this may have caused the customer and look forward to serving them again in the future
After again reviewing Revdex.com complaint number [redacted] , we are happy to offer the customer a different resolution.As a courtesy, we would like to offer the customer a refund for the [redacted] gift cardWe value all customers and would like them to feel confident and protected when using the marketplaceThe Gift Card Support Team was able to determine, through contact with the brand, that the customer was able to utilize the gift card for the amount of $on August 23, in Florence, KYA partial refund of the out of pocket purchase price the customer paid for this gift card, $113.15, has been refunded back to the customer’s original payment source and will be available on their next statement within 3-business daysThis partial refund was calculated by subtracting the amount used by the customer from the value of the gift card and then the percentage of savings the member received on the original purchase price was applied to the new value to determine the new purchase priceSince the refund has been issued, the Raise Rewards, that were given as recompense, have been removed from the Raise account We would like to remind the customer that this is courtesy and that the same resolution may not be offered if a similar situation were to occur in the futureWe do hope that the customer finds a refund an acceptable resolution, and we look forward to better serving her again in the future
After reviewing complaint number [redacted] and the order in question, it appears that the current resolution is warranted.On July 17th the customer placed an order on Raise.com for a Cinemark eGift cardThe gift card was purchased with a value of $for a purchase price of $165.54, which the customer paid for by credit cardThe customer contacted Raise Member Services via chat on January 22nd and notified the serving agent that they had been able to redeem the Cinemark gift card for a total of $and should have had a remaining balance of $As this inquiry falls outside of the Day Guarantee the order was sent to be reviewed by the Gift Card Support TeamDuring the review process, the Gift Card Support Team determined that because the order falls so far outside of the Day Guarantee a refund would not be provided and no further action would be taken on the order by RaiseRegrettably, our Gift Card Support Team was unable to respond in a timely fashion and this inquiry was resolved and the customer was notified via email on Sunday February 28th While there is no expiration on the the gift cards, the Raise Day Guarantee does only guarantee a refund for the purchase price for the first days after the date of purchaseWe appreciate the customer’s business and understand that while the Day Guarantee is outlined on all order receipts and on the Raise website that a situation like this can be frustrating.We will continue to ensure that Raise policy is adhered to and properly communicated We feel that this issue has been resolved in accordance with the Raise guarantee and apologize for any inconvenience
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order number, we are happy to offer the customer a resolution.The customer purchased an [redacted] gift card card from Raise.com on May 10, for a value of $and a purchase price of $On April 23, the customer contacted Raise Member Services and expressed to the serving agent that the gift card could not be redeemedUnfortunately the order falls outside of the Raise Day Guarantee and the serving agent was unable to offer a refund for the purchaseWhile there is no expiration on the gift cards, the Raise Day Guarantee does only guarantee a refund for the purchase price for the first days after the date of purchaseIn this case, we are happy to make an exception with a one time courtesy refund in the form of Raise RewardsThe amount of $is now available in the customer’s Raise account to use toward a future purchaseWe would like to consider the issue resolved at this time and hope that the customer finds a Raise credit a suitable settlement
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order number, it appears that the customer has been provided the requested resolution.On May 2, the customer made a purchase on Raise.com for [redacted] gift cardsThe customer contacted Raise Member Services on May 20, and expressed to the serving agent that not all of the gift cards arrivedAt this time, the serving agent refunded the member for the gift cards that had not arrivedOne gift card was refunded that the customer had, in fact, received, so that purchase was recharged, but once the customer went to redeem the gift card and was told it had a $balance, the customer was again refunded for the gift card once it had been received in the officeAt this time, the customer has been refunded for all six of the [redacted] gift cards reported to have an issue, for a total refund amount of $The last refund was completed as of June 8, and the customer should see the funds returned to her original payment source in 1-business daysWe would like to sincerely apologize for the length of time that it took for the customer to receive her final resolution and look forward to better serving her again in the future
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11015731, and find that this resolution is satisfactory to me Sincerely, Robert [redacted]
After receiving Revdex.com complaint number [redacted] we were able to review the order and offer a solution to the customerThe customer placed an order on November 27, on Raise.com for a [redacted] eGift/Vouhcer with a balance of $for a purchase price of $which the customer paid $out of pocket as the rest was covered by Raise Rewards and a promotional codeThe customer contacted the Revdex.com as well as Raise, regarding this order on May 12, There is a 2-business day response time for emails sent to RaiseWhile the order does fall outside of the Day Money-Back Guarantee, the order was escalated to the Gift Card Support Team for further review, as all orders brought to the attention of Raise outside of the guarantee period must be reviewed by the Gift Card Support TeamThe Gift Card Support Team has determined that a refund will be provided to the customer for the we $spent out of pocket on this gift cardThe customer was refunded as of May 17, and a confirmation email has been sent to the email address on the customer’s Raise accountThis refund will be reflected on the customer’s original payment source in 1-business daysOverall, we are pleased to have resolved this issue for the customer and look forward to serving them again in the future
We were able to further review Revdex.com complaint number [redacted] as well as the Raise order in questionOn January 7, 2016, the customer contacted Raise Member Services about an [redacted] Theatres gift card that was purchased on September 19, She informed us that when she tried to use the gift card, she found that there was a zero balanceBecause the order was outside our Day Guarantee, the order had to be sent to our Gift Card Support Team for further reviewShe would then be refunded if they were able to determine that the card’s funds varied within the first daysUnfortunately our Gift Card Support Team was unable to reply in a timely mannerOn February 17, our Gift Card Support Team was able to determine that the issue occurred within the first days of the orderAt this time, a full refund was processed and therefore $was credited back to her original payment source.We sincerely apologize for the delay in resolving this issue and are currently working to minimize our response time to an acceptable levelWe hope to be able to serve her again in the future
Initial Business Response / [redacted] (1000, 5, 2014/09/19) */ In response to Revdex.com complaint #XXXXXXXX Dear Mr***, I have read this inquiry in full and gone over every detail concerning this issueI apologize for any inconvenience this may have causedI am happy to report we were able to resolve this issue promptly I am glad to read our Member Service agent was polite and promptHowever I am sorry to hear the gift card you purchased did not hold its valueDue to the secondary nature of our marketplace it is possible that this gift card had either lost all or part of its balance for differing reasonsThis is why we have our 60-day guaranteeAny balance issues within the first days is covered by Raise, so you can rest assured that what you have purchased will save you money in the marketplaceI appreciate your patience and understanding in this situation In the end I am glad we were able to refund the full purchase price of $184.49, after your -$discount using a promotional code was usedA full refund has been issued If there is anything else we can address for you please contact us at [redacted] @Raise.comIt would be our pleasure to serve you Sincerely, [redacted] Manager of Member Services
After receiving and reviewing complaint number [redacted] and the order number in question, it appears that the current resolution is warrantedOn February 17, the customer placed order [redacted] on Raise.comThis order was placed for a Walmart gift card with a value of $for a purchase price of $975, which the member paid for by credit cardOn February 17, the customer placed order [redacted] for two Walmart gift cards, each with a value of $and a purchase price of $The total purchase price for this order was $On February 16, the customer placed order [redacted] for another Walmart gift card with a value of $for a purchase price of $which the customer paid for by credit card The customer contacted Raise Member Services on February 18, and notified the serving agent that all four of the gift cards across the three aforementioned orders all had $balances and that the customer had not redeemed any of that valuePer Raise policy these three orders were escalated to the Gift Card Support Team due to the high value of the gift cardsCurrently the Gift Card Support Team does have a 10-day response time for all high value gift cards requiring further review Regrettably, our Gift Card Support Team was unable to respond in a timely fashion and this inquiry was resolved and the customer was notified via email on March 2, that we are unable to refund for these three ordersThis was determined by further review from the Gift Card Support TeamThey came to this conclusion after reviewing the customer’s buying history on Raise as well as the locations where other Walmart gift cards were redeemed from their accountWe understand that this is an unacceptable time frame for a customer to wait for a resolution and we are actively working to minimize our response times for the Gift Card Support Team We will continue to ensure that Raise policy is adhered to and properly communicated We feel that this issue has been resolved in accordance with the Raise guarantee and apologize for any inconvenience