After again reviewing Revdex.com complaint number [redacted] , we are, unfortunately, unable to offer the customer the desired resolutionOur Gift Card Support Team has further reviewed this order and has determined that these cards were indeed successfully redeemed therefore nullifying the Raise Guarantee for this specific order The sellers of these particular gift cards are trusted Raise partners and they have provided proof of purchase for these cardsFor this reason, we cannot hold them responsible for these cardsWe encourage the buyer to reach out to Apple for details on when these gift cards were redeemedAny correspondence with the brand can be forwarded to [redacted] and we will quickly review and resolveWe understand that this is an unfavorable situation and encourage them to relay any information the brand has given them Again, we would like to apologize to the customer for the trouble that has occurred due to this order
After again reviewing Revdex.com complaint number rgb(255, 255, 255);"> [redacted] , we are happy to offer the customer a resolutionOn March 25, 2015, the customer made a purchase through the Raise marketplace for a [redacted] gift card with a purchase price of $and a value of $The customer then contacted Raise Member Services on August 30, and the expressed to the serving agent that the the gift card could not be used for placing an online orderAt that time, the serving agent informed the customer that the order fell outside of the Raise Guarantee and for that reason, a refund or replacement card could not be offered The customer then asked to speak with a supervisor and this request was metOn the phone the supervisor explained the limitations of the Raise Guarantee and offered the customer a promotional code to use toward a future purchase, as the order could not be refunded outside of the day guarantee period After further review, as a courtesy, we would like to offer the customer a full refund of his purchase priceThis refund will be available on the customer’s bank statement within 3-business days, depending upon the customer’s banking institutionWe would like to remind the customer that this is courtesy and that the same resolution may not be offered if a similar situation were to occur in the future We would also like to apologize for any inconvenience that this issue may have caused for the customer, and hope that he will find a refund an acceptable resolution
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meOnly after the Revdex.com intervened, I got my refund! Sincerely, [redacted]
After receiving and further reviewing Revdex.com complaint number [redacted] , we are unfortunately unable to provide a different resolution to the customer, but we would like to address the concerns that the customer has presented.As mentioned previously, all cards listed on Raise are typically officially approved to be sold on the marketplace within hoursHowever, we do state that they may be subject to further verification if need beThis information can be found in our Terms & Conditions, Section 3(e)(https://www.raise.com/terms).In addition, our Trust & Safety team verifies every balance on a card listed on Raise and they do work on a first in, first out basisWe are currently working to minimize the timeframe in regards to the listing process to better serve our membersAs we acknowledged, we do understand this can be an inconvenience and we would like to apologize again to the customer.If a customer would like to withdraw a listing before it has sold, he/she may do so at any time before final saleThere is never any information that is exposed to any individual except the members of our Support TeamAll information is kept secure and is never shown to the public eye.Overall, all pending listings from the customer have since been approved and would like to consider this issue resolvedWe hope to better serve the customer in the near future and any further concerns can be sent via email to [redacted]
On November 16, @ 9:29pm, I bought a $ [redacted] gift card from Raise.com with the intention to make a purchase on [redacted] comBut unfortunately, that item sold outI figured I could hold onto the gift card and use it later Fast forward a year later, I tried using that same gift card today to make a purchase in [redacted] .com and the balance on that gift card happens to be--ZEROShould my balance be ZERO? I'm very disappointed that Raise.com would practice in the business of gift card fraudNever again! I got scammed once by this company, I will not get scammed again twiceI guess at the end of the day, this is just the world and society we live inA bunch of scammers and DISHONEST people everywhere!
After receiving the rejection to Revdex.com complaint [redacted] and upon further review, we are still unable to provide a different resolution to the customerIn cases of potential unauthorized purchases Raise cannot legally give out the information pertaining to the order in questionWe would like to apologize for any inconvenience in this causes, but the customer is welcome to file a dispute in this case and we will be happy to work with the customer’s bank, as the order can contain sensitive information Raise is again unable to refund the purchase as the Order Processing Team was able to determine that the charge was legitimate, but would accept the opportunity to continue to resolve this through to customer’s bankWe apologize for the inconvenience and look forward to continuing to serve the customer in the future
After again reviewing Revdex.com complaint number [redacted] we are, unfortunately, unable to provide the customer with a different resolutionThe Day Money-Back Guarantee is in full effect for the first days after the purchase dateThis means that this order was guaranteed a refund or replacement gift card, if an issue was found, up until March 26, After this time frame, the order was no longer housed within the Raise GuaranteeWhile the voucher itself does not show the worlds of the Raise Guarantee, this information is presented to all customers in their order receipt as well as order confirmationIt is also available to view on the Raise home page, and must be agreed to by customers in the Raise Terms and Conditions when signing up for an accountWe understand that this is an unfavorable situation, but are unable to take further action on the order due to how much time has passed since the Raise Guarantee lapsedFor this we extend our sincerest apologies
Raise is one of the worst companies I have ever done business with I have bought several gift card and when I go to use them they are at zero balance or I make a partial purchase and when I go back to use the card the remaining balance is missing When I called raise they always say we are a new company, which is BS seeing that they have been in business for years now They also say that this never happens Well raise this is interesting because it has happened to me with every card I have purchased from you You are liars and con artists
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order numbers, it appears that the current resolution is warranted.The customer placed an order on Raise.com for a [redacted] gift card with a value of $and purchase price of $on September 30, Another purchase was made by the customer on Raise.com for a [redacted] gift card with a value of $and purchase price of $12.73.On May 18, the customer contacted Raise Member Services and expressed to the serving agent that the [redacted] gift card was not working and he had been unable to use it for the full balanceAt that time the serving agent explained to the customer that the order fell outside of the Day Money-Back Guarantee and a refund would not be provided for the orderThe customer contacted Raise Member Services again on May 19, and expressed that the [redacted] gift card was only used for $and no longer had the balance availableIn this instance the customer was also notified that the order would not be refunded as the purchase date fell outside of the Raise Guarantee.The Raise Guarantee is in place to protect the customer’s purchase price for the first days from the date of purchaseAny kind of discrepancy brought to the attention of Raise within that time frame will be absolutely resolved for the customer In this specific situation, the customer contacted Raise well outside of the Raise Guarantee period, and for that reason, not further action can be taken on either of the ordersWe would like to apologize for any inconvenience and consider the issue resolved at this time
After receiving Revdex.com complaint [redacted] we are able to offer the customer a solution.The customer purchased a [redacted] gift card with a value of $for a purchase price of $from Raise.com on December 30, We were able to confirm, upon looking into the order, that the gift card does show a $balance and is still within the Raise Day GuaranteeWe do encourage customers to contact Raise Member Services anytime there is an issue with a gift card, and we will be more than happy to resolve itIn this case, we are happy to offer the customer a full refund of $which will be processed back to the customer’s original payment source within 1-business daysThe customer will also receive an email from Raise with refund detailsThe customer had another order in review by the Gift Card Support Team which has also been resolved at this time as wellOverall, we are pleased to have resolved this issue for the customer and look forward to serving them again in the future
Complaint: [redacted] I am rejecting this response because: I don't feel that if the vendor cancels the card and it was purchased from Raise that the consumer should be responsible for the damageThat's something Raise should work out with the vendor or put a disclaimer on their website warning that gift cards may have no value after daysBased on Raises policy, gift cards can be active for days and can be immediately deactivated at day with absolutely no responsibility from RaiseThis is misleading to the consumer as Raise's website claims gift cards never expireGift cards being "deactivated" vs "expired" shouldn't be a technicality that Raise leans on to absolve them of the consumer experiencing the exact same outcome (an unusable card which was paid for in full) Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: their is a lie Can they send proof that it was a valid card? I have proof that it was never activated and therefore never has any value Sincerely, [redacted] ***
After receiving Revdex.com complaint number [redacted] , we were able to review the complaint and the orders it references.The customer purchased three [redacted] gift cards on December 13, across two different orders on Raise.com [redacted] had a policy change in early January regarding the way that they accept eGift vouchers for gift card redemptionThe cards in this customer’s orders were all affected by this changeWhen notified about this change, Raise attempted to have sellers send the physical versions of these gift cards to the customers affected so they would still be able to utilize their savingsUnfortunately, not all of the sellers were able to send out the physical cards and some buyers were unable to redeem the gift cards the way they had intended.In this specific case, the customer contacted Raise Member Services on January 18, and notified the serving agent that the gift cards would not work and that there was probably a full balance on them allAt that time, the serving agent reached out to the sellers to make sure that the gift cards could be sent to the customerWhen the sellers could not confirm shipment on the gift cards, the orders were escalated to the Gift Card Support Team for further review, for a resolution, due to the high value of the orders.Regrettably, the Gift Card Support Team was unable to respond in a timely manner and the customer filed a dispute on the ordersRaise is unable to refund a purchase when a dispute has been filed, so we did have to wait until the dispute had been removed before a refund can be completed for the customerDuring review by the Gift Card Support Team they were able to determine that the customer had been able to use some of the gift card in the voucher format before the policy change occurred, so a refund was processed for what was not used by the customer in voucher formatWe understand that this an absolutely unacceptable time frame for a customer to wait and are working to improve response time for the Gift Card Support TeamIt is always our mission to learn from every customer experience and use it to improve the way our marketplace worksWe would like to extend our deepest apologies for the inconvenience that this customer faced with these orders and would like to consider the issue resolved at this timeWe look forward to better serving them again in the future
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order number, it appears that the current resolution is warranted.On November 6, the customer made a purchase for a [redacted] gift card through the Raise marketplaceThe customer then contacted Raise Member Services on August 19, and expressed to the serving agent that he had not previously used the gift card but was told by [redacted] that it could not be usedAt that time, the serving agent informed the customer that the order had fallen outside of the Day Money-Back Guarantee, and no further action could be taken on the orderThe Raise Guarantee is in place to protect the purchase price of all gift cards for the first days from the purchase dateAfter that time, we are happy to look into any gift card that has an issue, but as the Raise Guarantee has a strict time frame, a refund or replacement card cannot be offered in the same way it would be within the first days from the purchase dateThis order’s guarantee period lapsed as of February 14, Had the customer contacted us on or before this date, we would have been able to offer further assistance on the order.As a one time courtesy we would like to offer the customer a Raise Rewards credit of $43.84, the purchase price of the [redacted] gift cardThis credit is now in the customer’s Raise account and will automatically apply to the next purchase made on Raise through the customer’s account.We are happy to have been able to offer a resolution to the customer and look forward to better serving him again in the future
Initial Business Response / [redacted] (1000, 8, 2014/12/09) */ Response to Revdex.com complaint #XXXXXXXX Dear [redacted] , I have read your complaint in full and have gone over all the details within explaining your frustrationLet me be the first to apologize about this situation and offer you some amelioration Raise.com takes user's data and privacy very seriously and we never take users information without their permission and only use data necessary to serve our Members It sounds like in this specific case; you used our referral feature that has the ability to use your contacts from your email account if you so chooseThis button says, "Invite from Gmail contacts" or "Invite from Yahoo! contacts" It might have been difficult to navigate between the feature that uses all your contacts and the one where you can simply add an email or twoIt sounds like in your case you were only trying to share this info with one or two people I recommend that if you only have one or two friends to share with, you use the, "Share This Link With Your Friends" feature where you can copy and paste the link into a personal email that can you send yourself to family or friendsAnother way to reach only a couple people quickly is to input an email or two separated by commas into the box and hit "send" I have gone ahead and made sure with our development team that only those chosen to receive emails will be the ones actually receiving themAny system glitches should now be resolved, and we thank you for playing a role in that In all, we hope you know Raise.com takes our Member's data seriously and confidentiallyThanks for being a great Member! Sincerely, [redacted] Manager of Member Services
After receiving Revdex.com complaint number [redacted] , we were able to review the situation and offer a solution to the customerOn September 14, the customer sold a Free People gift card through the Raise marketplace with a value of $and a purchase price of $Then on September 18, the buyer of the gift card contacted Raise and notified the Member Services agent that the gift card did not have the expected valueThe issue was escalated to the Gift Card Support team, and after a review, a debit was placed on the seller’s Raise account, so funds could not be withdrawn for payment from this gift card The seller contacted Raise that this was incorrect, and that the gift card must have been used by the buyerA second investigation was opened and it was confirmed that the seller would not have been the one to use the gift cardThat being the case, the seller’s funds were returned on October 13, and are now available to be requested as payment through ACH direct deposit or PayPalWe would like to sincerely apologize to the customer for this inconvenience, and look forward to better serving them again in the future
After receiving and further reviewing Revdex.com complaint number [redacted] and the rejection response, Raise is unfortunately still unable to offer a different resolutionThe [redacted] gift card that was purchased by the customer on September 11, was verified multiple times before it was completed into the customer’s orderAll gift cards must pass through a validity and balance check before they enter the marketplace and again are balance checked before being fully processed into a member’s orderWe are able to confirm that the [redacted] gift card did hold the full $balance at the time of purchaseAs this is the case and the customer contacted Raise outside of the Day Guarantee period, we are unable to offer a refund for this order We apologize for any inconvenience this may have caused and would like to consider the issue resolved at this time
After receiving Revdex.com complaint number [redacted] we were able to review the order and offer a solution to the customerOn November 27, the customer made a purchase on Raise.com for a [redacted] eGift/voucher with a balance of $and a purchase price of $The customer contacted Raise on March 4, and expressed to the serving agent that the physical gift card that she has received had a $balance when attempted to use in store [redacted] had a policy change in early January where they stopped accepting eGift/vouchers for their merchandise creditsThe eGift/voucher that the customer received electronically in her Raise wallet in November was a merchandise creditAs this purchase was within the Raise Guarantee, Raise requested all sellers to send the physical gift cards to the buyers that would have been affected by this change All merchandise credit gift cards were sent out regardless if they had been used while in the eGift/voucher format by the buyer as the sellers went ahead and sent out their entire inventory to ensure that every card made it to the buyer in the case they had not used it, or did make a return on that card number after the factThe cards sent out came with an insert stating that the [redacted] policy had changed We understand that this can be confusing and part of the reason that the process to resolve this for the customer took so long is because it is possible that the customer did use the funds on the gift card while it was in the eGift/voucher formatWhile that is still possible, Raise has issued the customer a refund for the full purchase price of $The customer was notified of this refund on May 12, and the refund should be on shown back on the original payment source within 1-business days Overall, we are pleased to have resolved this issue for the customer and look forward to serving her again in the future
After receiving Revdex.com rejection response for complaint number [redacted] , we again have reviewed the order and are able to provide further information to the customerWhile we do sincerely apologize that the customer did receive two invalid gift cards, we want to assure them that the Day Guarantee is in place for their protectionRaise is a member to member marketplace, so the gift cards are purchased through Raise but directly from another memberFor this reason further information cannot be provided regarding the sellerRest assured that the Seller Performance Team does monitor the rate of issues a seller has on the marketplace, and in some instances the sellers are permanently removed from selling through RaiseThorough follow up is done regarding each seller and every issue that is seen on the marketplace, and whatever necessary steps, internal or otherwise, are taken by the Seller Performance TeamThis does also include any potential legal actionWe will continue to ensure that Raise policy is adhered to and properly communicatedWe feel that this issue has been resolved and apologize for any inconvenience
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order number, it appears that the current resolution is warrantedOn December 2, the customer purchased a [redacted] gift card with a balance of $and a purchase price of $20.00, that ended up costing $after rewards were used, from Raise.comThe customer then contacted Raise Member Services on July 14, and expressed to the serving agent that the gift card only had $availableAt this time, the serving agent informed the customer that the order fell so far outside of the Raise Guarantee that no further action could be taken on the order and offered the customer a promotional code for a future purchase While there is no expiration on the gift card, the Raise Guarantee does only guarantee a refund for the purchase price for the first days after the date of purchaseAs this gift card was not brought to the attention of the serving agent until well outside of the Raise Guarantee, a refund could not be offered to this customerThe guarantee period of this order lapsed as of March 11, We would like to sincerely apologize for this inconvenience in this and look forward to better serving the customer again in the future
After again reviewing Revdex.com complaint number [redacted] , we are, unfortunately, unable to offer the customer the desired resolutionOur Gift Card Support Team has further reviewed this order and has determined that these cards were indeed successfully redeemed therefore nullifying the Raise Guarantee for this specific order The sellers of these particular gift cards are trusted Raise partners and they have provided proof of purchase for these cardsFor this reason, we cannot hold them responsible for these cardsWe encourage the buyer to reach out to Apple for details on when these gift cards were redeemedAny correspondence with the brand can be forwarded to [redacted] and we will quickly review and resolveWe understand that this is an unfavorable situation and encourage them to relay any information the brand has given them Again, we would like to apologize to the customer for the trouble that has occurred due to this order
After again reviewing Revdex.com complaint number rgb(255, 255, 255);"> [redacted] , we are happy to offer the customer a resolutionOn March 25, 2015, the customer made a purchase through the Raise marketplace for a [redacted] gift card with a purchase price of $and a value of $The customer then contacted Raise Member Services on August 30, and the expressed to the serving agent that the the gift card could not be used for placing an online orderAt that time, the serving agent informed the customer that the order fell outside of the Raise Guarantee and for that reason, a refund or replacement card could not be offered The customer then asked to speak with a supervisor and this request was metOn the phone the supervisor explained the limitations of the Raise Guarantee and offered the customer a promotional code to use toward a future purchase, as the order could not be refunded outside of the day guarantee period After further review, as a courtesy, we would like to offer the customer a full refund of his purchase priceThis refund will be available on the customer’s bank statement within 3-business days, depending upon the customer’s banking institutionWe would like to remind the customer that this is courtesy and that the same resolution may not be offered if a similar situation were to occur in the future We would also like to apologize for any inconvenience that this issue may have caused for the customer, and hope that he will find a refund an acceptable resolution
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meOnly after the Revdex.com intervened, I got my refund! Sincerely, [redacted]
After receiving and further reviewing Revdex.com complaint number [redacted] , we are unfortunately unable to provide a different resolution to the customer, but we would like to address the concerns that the customer has presented.As mentioned previously, all cards listed on Raise are typically officially approved to be sold on the marketplace within hoursHowever, we do state that they may be subject to further verification if need beThis information can be found in our Terms & Conditions, Section 3(e)(https://www.raise.com/terms).In addition, our Trust & Safety team verifies every balance on a card listed on Raise and they do work on a first in, first out basisWe are currently working to minimize the timeframe in regards to the listing process to better serve our membersAs we acknowledged, we do understand this can be an inconvenience and we would like to apologize again to the customer.If a customer would like to withdraw a listing before it has sold, he/she may do so at any time before final saleThere is never any information that is exposed to any individual except the members of our Support TeamAll information is kept secure and is never shown to the public eye.Overall, all pending listings from the customer have since been approved and would like to consider this issue resolvedWe hope to better serve the customer in the near future and any further concerns can be sent via email to [redacted]
On November 16, @ 9:29pm, I bought a $ [redacted] gift card from Raise.com with the intention to make a purchase on [redacted] comBut unfortunately, that item sold outI figured I could hold onto the gift card and use it later Fast forward a year later, I tried using that same gift card today to make a purchase in [redacted] .com and the balance on that gift card happens to be--ZEROShould my balance be ZERO? I'm very disappointed that Raise.com would practice in the business of gift card fraudNever again! I got scammed once by this company, I will not get scammed again twiceI guess at the end of the day, this is just the world and society we live inA bunch of scammers and DISHONEST people everywhere!
After receiving the rejection to Revdex.com complaint [redacted] and upon further review, we are still unable to provide a different resolution to the customerIn cases of potential unauthorized purchases Raise cannot legally give out the information pertaining to the order in questionWe would like to apologize for any inconvenience in this causes, but the customer is welcome to file a dispute in this case and we will be happy to work with the customer’s bank, as the order can contain sensitive information Raise is again unable to refund the purchase as the Order Processing Team was able to determine that the charge was legitimate, but would accept the opportunity to continue to resolve this through to customer’s bankWe apologize for the inconvenience and look forward to continuing to serve the customer in the future
After again reviewing Revdex.com complaint number [redacted] we are, unfortunately, unable to provide the customer with a different resolutionThe Day Money-Back Guarantee is in full effect for the first days after the purchase dateThis means that this order was guaranteed a refund or replacement gift card, if an issue was found, up until March 26, After this time frame, the order was no longer housed within the Raise GuaranteeWhile the voucher itself does not show the worlds of the Raise Guarantee, this information is presented to all customers in their order receipt as well as order confirmationIt is also available to view on the Raise home page, and must be agreed to by customers in the Raise Terms and Conditions when signing up for an accountWe understand that this is an unfavorable situation, but are unable to take further action on the order due to how much time has passed since the Raise Guarantee lapsedFor this we extend our sincerest apologies
Raise is one of the worst companies I have ever done business with I have bought several gift card and when I go to use them they are at zero balance or I make a partial purchase and when I go back to use the card the remaining balance is missing When I called raise they always say we are a new company, which is BS seeing that they have been in business for years now They also say that this never happens Well raise this is interesting because it has happened to me with every card I have purchased from you You are liars and con artists
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order numbers, it appears that the current resolution is warranted.The customer placed an order on Raise.com for a [redacted] gift card with a value of $and purchase price of $on September 30, Another purchase was made by the customer on Raise.com for a [redacted] gift card with a value of $and purchase price of $12.73.On May 18, the customer contacted Raise Member Services and expressed to the serving agent that the [redacted] gift card was not working and he had been unable to use it for the full balanceAt that time the serving agent explained to the customer that the order fell outside of the Day Money-Back Guarantee and a refund would not be provided for the orderThe customer contacted Raise Member Services again on May 19, and expressed that the [redacted] gift card was only used for $and no longer had the balance availableIn this instance the customer was also notified that the order would not be refunded as the purchase date fell outside of the Raise Guarantee.The Raise Guarantee is in place to protect the customer’s purchase price for the first days from the date of purchaseAny kind of discrepancy brought to the attention of Raise within that time frame will be absolutely resolved for the customer In this specific situation, the customer contacted Raise well outside of the Raise Guarantee period, and for that reason, not further action can be taken on either of the ordersWe would like to apologize for any inconvenience and consider the issue resolved at this time
After receiving Revdex.com complaint [redacted] we are able to offer the customer a solution.The customer purchased a [redacted] gift card with a value of $for a purchase price of $from Raise.com on December 30, We were able to confirm, upon looking into the order, that the gift card does show a $balance and is still within the Raise Day GuaranteeWe do encourage customers to contact Raise Member Services anytime there is an issue with a gift card, and we will be more than happy to resolve itIn this case, we are happy to offer the customer a full refund of $which will be processed back to the customer’s original payment source within 1-business daysThe customer will also receive an email from Raise with refund detailsThe customer had another order in review by the Gift Card Support Team which has also been resolved at this time as wellOverall, we are pleased to have resolved this issue for the customer and look forward to serving them again in the future
Complaint: [redacted] I am rejecting this response because: I don't feel that if the vendor cancels the card and it was purchased from Raise that the consumer should be responsible for the damageThat's something Raise should work out with the vendor or put a disclaimer on their website warning that gift cards may have no value after daysBased on Raises policy, gift cards can be active for days and can be immediately deactivated at day with absolutely no responsibility from RaiseThis is misleading to the consumer as Raise's website claims gift cards never expireGift cards being "deactivated" vs "expired" shouldn't be a technicality that Raise leans on to absolve them of the consumer experiencing the exact same outcome (an unusable card which was paid for in full) Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: their is a lie Can they send proof that it was a valid card? I have proof that it was never activated and therefore never has any value Sincerely, [redacted] ***
After receiving Revdex.com complaint number [redacted] , we were able to review the complaint and the orders it references.The customer purchased three [redacted] gift cards on December 13, across two different orders on Raise.com [redacted] had a policy change in early January regarding the way that they accept eGift vouchers for gift card redemptionThe cards in this customer’s orders were all affected by this changeWhen notified about this change, Raise attempted to have sellers send the physical versions of these gift cards to the customers affected so they would still be able to utilize their savingsUnfortunately, not all of the sellers were able to send out the physical cards and some buyers were unable to redeem the gift cards the way they had intended.In this specific case, the customer contacted Raise Member Services on January 18, and notified the serving agent that the gift cards would not work and that there was probably a full balance on them allAt that time, the serving agent reached out to the sellers to make sure that the gift cards could be sent to the customerWhen the sellers could not confirm shipment on the gift cards, the orders were escalated to the Gift Card Support Team for further review, for a resolution, due to the high value of the orders.Regrettably, the Gift Card Support Team was unable to respond in a timely manner and the customer filed a dispute on the ordersRaise is unable to refund a purchase when a dispute has been filed, so we did have to wait until the dispute had been removed before a refund can be completed for the customerDuring review by the Gift Card Support Team they were able to determine that the customer had been able to use some of the gift card in the voucher format before the policy change occurred, so a refund was processed for what was not used by the customer in voucher formatWe understand that this an absolutely unacceptable time frame for a customer to wait and are working to improve response time for the Gift Card Support TeamIt is always our mission to learn from every customer experience and use it to improve the way our marketplace worksWe would like to extend our deepest apologies for the inconvenience that this customer faced with these orders and would like to consider the issue resolved at this timeWe look forward to better serving them again in the future
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order number, it appears that the current resolution is warranted.On November 6, the customer made a purchase for a [redacted] gift card through the Raise marketplaceThe customer then contacted Raise Member Services on August 19, and expressed to the serving agent that he had not previously used the gift card but was told by [redacted] that it could not be usedAt that time, the serving agent informed the customer that the order had fallen outside of the Day Money-Back Guarantee, and no further action could be taken on the orderThe Raise Guarantee is in place to protect the purchase price of all gift cards for the first days from the purchase dateAfter that time, we are happy to look into any gift card that has an issue, but as the Raise Guarantee has a strict time frame, a refund or replacement card cannot be offered in the same way it would be within the first days from the purchase dateThis order’s guarantee period lapsed as of February 14, Had the customer contacted us on or before this date, we would have been able to offer further assistance on the order.As a one time courtesy we would like to offer the customer a Raise Rewards credit of $43.84, the purchase price of the [redacted] gift cardThis credit is now in the customer’s Raise account and will automatically apply to the next purchase made on Raise through the customer’s account.We are happy to have been able to offer a resolution to the customer and look forward to better serving him again in the future
Initial Business Response / [redacted] (1000, 8, 2014/12/09) */ Response to Revdex.com complaint #XXXXXXXX Dear [redacted] , I have read your complaint in full and have gone over all the details within explaining your frustrationLet me be the first to apologize about this situation and offer you some amelioration Raise.com takes user's data and privacy very seriously and we never take users information without their permission and only use data necessary to serve our Members It sounds like in this specific case; you used our referral feature that has the ability to use your contacts from your email account if you so chooseThis button says, "Invite from Gmail contacts" or "Invite from Yahoo! contacts" It might have been difficult to navigate between the feature that uses all your contacts and the one where you can simply add an email or twoIt sounds like in your case you were only trying to share this info with one or two people I recommend that if you only have one or two friends to share with, you use the, "Share This Link With Your Friends" feature where you can copy and paste the link into a personal email that can you send yourself to family or friendsAnother way to reach only a couple people quickly is to input an email or two separated by commas into the box and hit "send" I have gone ahead and made sure with our development team that only those chosen to receive emails will be the ones actually receiving themAny system glitches should now be resolved, and we thank you for playing a role in that In all, we hope you know Raise.com takes our Member's data seriously and confidentiallyThanks for being a great Member! Sincerely, [redacted] Manager of Member Services
After receiving Revdex.com complaint number [redacted] , we were able to review the situation and offer a solution to the customerOn September 14, the customer sold a Free People gift card through the Raise marketplace with a value of $and a purchase price of $Then on September 18, the buyer of the gift card contacted Raise and notified the Member Services agent that the gift card did not have the expected valueThe issue was escalated to the Gift Card Support team, and after a review, a debit was placed on the seller’s Raise account, so funds could not be withdrawn for payment from this gift card The seller contacted Raise that this was incorrect, and that the gift card must have been used by the buyerA second investigation was opened and it was confirmed that the seller would not have been the one to use the gift cardThat being the case, the seller’s funds were returned on October 13, and are now available to be requested as payment through ACH direct deposit or PayPalWe would like to sincerely apologize to the customer for this inconvenience, and look forward to better serving them again in the future
After receiving and further reviewing Revdex.com complaint number [redacted] and the rejection response, Raise is unfortunately still unable to offer a different resolutionThe [redacted] gift card that was purchased by the customer on September 11, was verified multiple times before it was completed into the customer’s orderAll gift cards must pass through a validity and balance check before they enter the marketplace and again are balance checked before being fully processed into a member’s orderWe are able to confirm that the [redacted] gift card did hold the full $balance at the time of purchaseAs this is the case and the customer contacted Raise outside of the Day Guarantee period, we are unable to offer a refund for this order We apologize for any inconvenience this may have caused and would like to consider the issue resolved at this time
After receiving Revdex.com complaint number [redacted] we were able to review the order and offer a solution to the customerOn November 27, the customer made a purchase on Raise.com for a [redacted] eGift/voucher with a balance of $and a purchase price of $The customer contacted Raise on March 4, and expressed to the serving agent that the physical gift card that she has received had a $balance when attempted to use in store [redacted] had a policy change in early January where they stopped accepting eGift/vouchers for their merchandise creditsThe eGift/voucher that the customer received electronically in her Raise wallet in November was a merchandise creditAs this purchase was within the Raise Guarantee, Raise requested all sellers to send the physical gift cards to the buyers that would have been affected by this change All merchandise credit gift cards were sent out regardless if they had been used while in the eGift/voucher format by the buyer as the sellers went ahead and sent out their entire inventory to ensure that every card made it to the buyer in the case they had not used it, or did make a return on that card number after the factThe cards sent out came with an insert stating that the [redacted] policy had changed We understand that this can be confusing and part of the reason that the process to resolve this for the customer took so long is because it is possible that the customer did use the funds on the gift card while it was in the eGift/voucher formatWhile that is still possible, Raise has issued the customer a refund for the full purchase price of $The customer was notified of this refund on May 12, and the refund should be on shown back on the original payment source within 1-business days Overall, we are pleased to have resolved this issue for the customer and look forward to serving her again in the future
After receiving Revdex.com rejection response for complaint number [redacted] , we again have reviewed the order and are able to provide further information to the customerWhile we do sincerely apologize that the customer did receive two invalid gift cards, we want to assure them that the Day Guarantee is in place for their protectionRaise is a member to member marketplace, so the gift cards are purchased through Raise but directly from another memberFor this reason further information cannot be provided regarding the sellerRest assured that the Seller Performance Team does monitor the rate of issues a seller has on the marketplace, and in some instances the sellers are permanently removed from selling through RaiseThorough follow up is done regarding each seller and every issue that is seen on the marketplace, and whatever necessary steps, internal or otherwise, are taken by the Seller Performance TeamThis does also include any potential legal actionWe will continue to ensure that Raise policy is adhered to and properly communicatedWe feel that this issue has been resolved and apologize for any inconvenience
After receiving and reviewing Revdex.com complaint number [redacted] and the corresponding order number, it appears that the current resolution is warrantedOn December 2, the customer purchased a [redacted] gift card with a balance of $and a purchase price of $20.00, that ended up costing $after rewards were used, from Raise.comThe customer then contacted Raise Member Services on July 14, and expressed to the serving agent that the gift card only had $availableAt this time, the serving agent informed the customer that the order fell so far outside of the Raise Guarantee that no further action could be taken on the order and offered the customer a promotional code for a future purchase While there is no expiration on the gift card, the Raise Guarantee does only guarantee a refund for the purchase price for the first days after the date of purchaseAs this gift card was not brought to the attention of the serving agent until well outside of the Raise Guarantee, a refund could not be offered to this customerThe guarantee period of this order lapsed as of March 11, We would like to sincerely apologize for this inconvenience in this and look forward to better serving the customer again in the future