R & M Automotive

Complaint: [redacted]
I am rejecting this response because:
I have sent copies of the identity  theft form to benefit wallet next day through  the post office. I sent a faxed copy as well. I have not yet received my replacement benefit wallet debit card and have not been reimbursed the money that was used from a person at a cvs in Brooklyn newYork. As said before I live in i[redacted]  I have not received any updates on this situation and the standard generic email that benefit wallet xexox sent is just to make it seem like they are helping me.  The fraud department has never called and I have not received my money back.  Not acceptable 
Regards,
Catherine Jones

Please accept my apologies for any inconvenience and your less than positive experience with BenefitWallet. I can tell you that this scenario is not typical of our usual performance and to our goal of keeping our clients as our main focus.According to our records, you currently have an acitve debit...

card on file as of May 12th, 2015.  If you need additional information please contact [redacted] and request to speak to an operations manager for assitance.Thank you

We apologize if your experience with BenefitWallet was anything other than exceptional. This remains our goal, so we would like to address your concerns to bring positive resolution for you.
We have closed the prior debit card as lost and we have issued you a new card, which will be sent to you...

by overnight courier.
Our records show that you updated your mailing address on 02/23/2016. It seems this is the reason you did not receive the card ordered for you prior to that.
As mentioned on your 02/23 call, you can still access your funds while waiting for your new card. You can have a checkbook for your account, you can have claims automatically paid out, through your health plan with HCSC ([redacted] and you can create electronic or paper check claims to be issued to a vendor or yourself. You can create these claims while monitoring your account online. Our website is mybenefitwallet.com.
We are sorry we were not able to speak with you. Our records show supervisors called you back and left messages on 03/17/16, 03/21/16 and 03/29/16. Should you have any additional questions, please call us at ###-###-####, Mon - Fri: 8:00 am to 11:00 pm Eastern time, Weekends: 9:00 am to 6:00 pm ET.
If you would rather email our operations department directly, you can use [email protected].

Please accept my apologies for any inconvenience and your less than positive experience with BenefitWallet. I can tell you that this scenario is not typical of our usual performance and to our goal of keeping our clients as our main focus. Ticket [redacted] was created with our vendor to to prioritize...

to lift your suspension from your current FSA card and order a new debit card.-BenefitWallet Operations

Complaint: [redacted]
I am rejecting this response because:
I didn't withdraw my funds on 12/28 - that was just when you finally processed the reimbursement I submitted in JUNE of 2016. I never submitted a new reimbursement request for those funds again, and was told most recently that the pending reimbursement was NEVER going to be processed and that I should write myself a check. I DID EXACTLY WHAT YOUR REP TOLD ME TO DO. Once again, I'm told one thing, and something else happens. Please don't make it sound like you are doing me any favors by canceling the withdrawal that you said wouldn't be processed, or by crediting back the maintenance fee that shouldn't have existed because my account should have been closed 6 months ago. In fact, you actually owe me a few more dollars than the amount I withdrew because you wouldn't reimburse me for one of the recent monthly maintenance fees. So to sum it up, I'm getting paid less than what I'm owed, 6 months after it's owed to me, and I'm supposed to think that this is an acceptable solution. This is no way to serve your customers, SHAME ON YOU.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: never asked for the check to be voided, that was your choice and I had to pay fees because of it....
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I will advise Revdex.com if Benefit Wallet does follow through with this solution.  Benefit Wallet had assigned Claim I.D. #[redacted] but never received the direct deposit mistakenly made to a closed account in the amount of $1,250, back from Benefit Wallet.
Thank you for your assistance and I will keep you advised.
Regards,
[redacted]

Please accept my apologies for any inconvenience and your less than positive experience with BenefitWallet. I can tell you that this scenario is not typical of our usual performance and to our goal of keeping our clients as our main focus.  The following Ticket#[redacted] has been created and your...

funds will be credited back within 7-10 days.BenefitWallet Operations

Complaint: [redacted]
I am rejecting this response because: We have already been in contact with BenefitWallet by contacting them through general channels of communications. The situation has not improved. We are still locked out of the money account given to my spouse to spend on her medical needs. For the BenefitWallet rep to just throw me an email address (a very general one at that) to have me contact them is ludicrous. I will not just close this complaint with Revdex.com because I am given an email address. I would like for Revdex.com to mediate further between BenefitWallet until I am given a certain date that my wife's Health Scam Account debit card arrives.The rep in response could at least provide us with a direct telephone number to reach them. Again I would like to say that I have been going back and forth with their contact center over six months now. Over six months for them to give us a debit card to use our money. Also the rep is mistaken in stating that this situation is unique. Not just my wife but almost all employees in her workplace have experienced similar problems with BenefitWallet's HealthScamAccount. They are just holding and holding people's monies by denying people a way to have access to them. Even my wife's employer has tried to correct this issue with BenefitWallet/Xerox unsuccessfully. I cannot believe BenefitWallet can get away with these practices. I am sure there is a law against this. They have a call center in the Phillipines for account holders to call. Their headquarters in is Pittsburg or New York.
Regards,
[redacted]

BenefitWallet was recently provided the following complaint regarding multiple pin based debit card distributions on your account.  Our records indicate you contacted our customer service department on 02/16/2016 to discuss these transactions.  A dispute form was sent via overnight mail...

([redacted]8) on 2/19/2016 to the address on file.  This form will need to be submitted back within 10 days of receipt to the address indicated on the form.If you require additional information regarding your account, please contact customer service at [redacted] or email The Director of Operations at [redacted].Thank you

We apologize if your experience with your HSA was anything other than exceptional. This remains our goal, so we would like to clarify to bring positive resolution for you.
  The rate and fee disclosure that you have to agree to when you open your account states, that if you should leave...

your employer's health plan, then there will be a monthly maintenance fee of $3.25 regardless of the average balance. You agreed to the fee schedule in order to open your account, in 2011. Notice is also sent to you when your employer's health insurance plan is terminated from [redacted].
  Please accept our apologies as the agent made an error when you called and the monthly maintenance fees of $3.25 for August and September should not have been reversed. If you would like to avoid the monthly fee moving forward, we can offer to switch your account over to our standard interest rate account. There would be a change (reduction) in interest rate and a change in terms regarding the monthly maintenance fee. The fee would be $3.50 when the account average daily balance is less than $1,000.
  We had a call made to you, to offer the rate and fee change but we were unable to reach you. We will make several more attempts, but if you want to call back at a more convenient time, please call us at [redacted], Mon - Fri: 8:00 am to 11:00 pm Eastern time, Weekends: 9:00 am to 6:00 pm ET.

Please accept our apologies for any confusion. We would like to clarify to bring you resolution.
  An email notification was sent only if this applied to you: If you created a check payment to be issued to a vendor under the online option between July 01 and 03, 2017. The notification stated a system error caused a delay in the mailing of the check. It did not create or send any duplicate check payments.
  If you created an electronic payment to be made to a vendor, there was no system error with this payment. Our records show a payment posted on 08/23/2017, to the same vendor you had inquiry on, the day after you called us on 08/22.
  Since there are multiple credits and debits on your account, please monitor your account activity online at mybenefitwallet.com and then call us if you should have any additional questions. [redacted], Mon - Fri: 8:00 am to 11:00 pm Eastern time, Weekends: 9:00 am to 6:00 pm ET.

Please accept our apology for any misunderstanding. We sent a notification to all our account holders indicating the deadline for all electronic deposits, to be coded as a prior year deposit, was 4/12/2016. Your electronic deposit was made after this date, which is why the system did not...

allow you to choose a prior year date.
  We will address this with our Tax Department, within the custodian to see if we can accommodate your request to re-code you last deposit of $2,350, to be for prior year (2015).

Complaint: [redacted]
I am rejecting this response because:I still haven't received it. It's been well over a month and I told you all I changed my address a month ago and needed to stop that check. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: it is impossible to do as you instruct asking for the account to be liquidated only leaves several cents left in the account, takes weeks to process and the account is still left open. When I tried to do it in writing they sent back the letter and said it had to be notarized. Again no other financial institutions have rules this restrictive to close an account. I have suffered significant financial damage for this process. I want to the account closed immediately.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because there was no email sent to me stating that my payment was reissued.  I also now do not know if the medical provider has been paid twice for same service due to the system error referred in the vendor's response.
Regards,
[redacted]

We apologize if your experience with your [redacted] was anything other than exceptional. This remains our goal, so we would like to clarify to bring positive resolution for you.
  Multiple email reminders were sent to advise of action needed. The emails stated: "This is a friendly reminder...

about the action you must take before BenefitWallet® upgrades your [redacted] with new and improved features. If you have documentation that you have saved on the BenefitWallet member portal, or have images of receipts attached to your paid transactions, you will need to capture that documentation now so it is not lost when the new member portal rolls out."
  Like a regular checking account, you should not issue a payment (by check or electronic payment) unless there are sufficient funds to cover the payment. There is the possibility that you can overdraw your account. As stated in your rate and fee schedule, there is a standard banking NSF fee for overdrawn items.
  We can email you a list of the claims mentioned in your recent phone call. The list would include the claim number, the charge number, the dollar amount, and the vendor name. Please confirm if this is requested with an email to [email protected] and include Revdex.com and your name in the subject line.
  Any documents uploaded to the prior system should still be available on the source used to upload, such as your personal computer or cell phone. If any EOBs (Explanation of Benefits) are needed, these could be downloaded from your health care provider's website or you could request they mail you those copies.
  Please be assured, there is no loss of financial transactions. These are still available online at mybenefitwallet.com and in your statements.
  Should you have any additional questions, please call us at [redacted], Mon - Fri: 8:00 am to 11:00 pm Eastern time, Weekends: 9:00 am to 6:00 pm ET.

Please accept my apologies for any inconvenience and your less than positive experience with BenefitWallet. I can tell you that this scenario is not typical of our usual performance and to ourgoal of keeping our clients as our main focus. We are unable to research your request with the limited...

information found on this complaint.  To better assist you, please email the BenefitWallet Operations Director at the following address: [redacted] Attn: Milagros [redacted].BenefitWallet Operations

We are very sorry to hear your experience with your FSA was anything other than exceptional. This remains our goal, so we would like to address your concerns to bring positive resolution for you.
   In order for us to fully research your request, we will need for you to provide...

us with a copy of a bank statement that shows the mentioned fees incurred, with details that indicate the fees are due to a voided claim check. Please email this copy to us at [email protected]. The subject line should be: Revdex.com #[redacted]    Should you have any additional questions, please call us at [redacted], Mon - Fri: 8:00 am to 11:00 pm Eastern time, Weekends: 9:00 am to 6:00 pm ET.