R & M Automotive

We are very sorry to hear your experience with your HSA was anything other than exceptionalThis remains our goal, so we would like to clarify to bring positive resolution for you Our records show that two electronic (ACH) deposits have posted to your account One ACH initiated 03/04/2017, posted on 03/14/2017, the 7th business dayOne ACH initiated 03/08/2017, posted 03/15/2017, the 5th business dayThe timing for an ACH deposit to complete is stated online, in your account, in the same location where you complete the transfer Our records also show that we spoke with you twice, by incoming calls on 01/31/We provided you with our phone number through electronic "Contact Us" messages on 02/13, 03/and 03/11/ Should you have any additional questions, please call us at [redacted] , Mon - Fri: 8:am to 11:pm Eastern time, Weekends: 9:am to 6:pm ET

Please accept my apologies for any inconvenience and your less than positive experience with BenefitWalletI can tell you that this scenario is not typical of our usual performance and to our goal of keeping our clients as our main focus The following Ticket# [redacted] has been created and your funds will be credited back within 7-days.BenefitWallet Operations

We are very sorry to hear your experience with your HSA was anything other than exceptionalThis remains our goal, so we would like to clarify to bring positive resolution for you The customer service you reported is not acceptable and not typical of our usual performance and our goal of keeping all clients our main focusPlease accept our apologies for any negative experience or misinformation you may have receivedOur Operations Management, with a full review of all the (recorded) calls, will address these reports Your account is now considered an independent account since it is no longer linked to your employer's health planWhen this separation occurs, we have to update the system to reflect independent statusThis has now been completedWe apologize that due to agent error, it was not done soonerAll of your funds are fully accessible to you and you can now view your balance and transactions online againThank you for your patience Should you have any additional questions, please call us at [redacted] Mon - Fri: 8:am to 11:pm Eastern time, Weekends: 9:am to 6:pm ET

Sir, a credit was posted in the amount of $on 3/4/ This transaction can be viewed on the member portal and heard on the IVR when calling our customer service center at [redacted] We apologize for the negative experience you may have encountered with BenefitWalletIf our response is still unsatisfactory and you require additional support please email The Director of Operations at [redacted] Thank you

We apologize if your experience with your HSA was anything other than exceptionalThis remains our goal, so we would like to address your concerns to bring positive resolution for you Save Daily manages the investment portal that is linked to your HSA onlineSo that we can better understand exactly which portion of the website you are having an issue with, we will have a call made to you todayIf you miss our call and want to call back at a more convenient time, please call us at [redacted] , Mon - Fri: 8:am to 11:pm Eastern time, Weekends: 9:am to 6:pm ET

BenefitWallet was recently provided the following complaint regarding multiple pin based debit card distributions on your account Our records indicate you contacted our customer service department on 02/16/to discuss these transactions A dispute form was sent via overnight mail ( [redacted] 8) on 2/19/to the address on file This form will need to be submitted back within days of receipt to the address indicated on the form.If you require additional information regarding your account, please contact customer service at [redacted] or email The Director of Operations at [redacted] .Thank you

Please accept my apologies for any inconvenience and your less than positive experience with BenefitWalletI can tell you that this scenario is not typical of our usual performance and to our goal of keeping our clients as our main focus.The member's original check dated 2/20/was reissued on 6/17/to the address on our records If the member still has not received the check it is advised to contact customer service for a replacement check or self-service via member portal.BenefitWallet Operations

Please accept my apologies for any inconvenience and your less than positive experience with BenefitWalletI can tell you that this scenario is not typical of our usualperformance and to our goal of keeping our clients as our main focusWe have created Ticket # [redacted] with our vendor to prioritize your debit card request If you should need an update regarding this ticket, please contact an agent at [redacted] from 8am to 11pm eastern

Please accept my apologies for any inconvenience and your less than positive experience with BenefitWalletI can tell you that this scenario is not typical of our usual performance and to our goal of keeping our clients as our main focus.Our records indicate a payment card was processed and sent overnight deliver via [redacted] Additionally, agents have made several attempts to reach you with this information Please request to speak to a Contact Center Manager at [redacted] for additional questions.BenefitWallet Operations

Please accept my apologies for any inconvenience and your less than positive experience with BenefitWalletI can tell you that this scenario is not typical of our usual performance and to our goal of keeping our clients as our main focusTicket [redacted] was created with our vendor to to prioritize to lift your suspension from your current FSA card and order a new debit card.-BenefitWallet Operations

Complaint: [redacted] I am rejecting this response because: I don't agree with settlement amount Regards, [redacted] ***

We are very sorry to hear your experience with your HSA was anything other than exceptionalThis remains our goal, so we would like to clarify to bring positive resolution for youYour check copy was emailed to [redacted] Thank you for your suggestions; we received your messages through your online "Contact Us" optionMoving forward, please refrain from the use of profanity in your communications with our agents The timing for an ACH deposit to complete is stated online, in your account, in the same location where you complete the transferShould you have any additional questions, please call us at [redacted] , Mon - Fri: 8:am to 11:pm Eastern time, Weekends: 9:am to 6:pm ET

We are very sorry to hear your experience with your HSA was anything other than exceptionalThis remains our goal, so we would like to clarify to bring positive resolution for you Our records show that your requests were already completed and resolved prior to this complaintOn 12/09/2016, you asked us to void claims because there was a mistakeYour request was completed without error and the claim check was voidedYou then called us on 12/22/to advise that you tried to present the voided check for paymentAt your request, you spoke with multiple supervisors and had supervisors call you back as wellThe call recordings show that you have hung up on numerous agents because you preferred to speak with someone different, which may cause delay in resolution to your inquiriesAs a courtesy, we sent you new claim checks by overnight deliveryOn 01/03/2007, per [redacted] this was delivered to you Should you have any additional questions, please call us at [redacted] , Mon - Fri: 8:am to 11:pm Eastern time, Weekends: 9:am to 6:pm ETYou can also access your account details online at [redacted]

Complaint: [redacted] I am rejecting this response because there was no email sent to me stating that my payment was reissued I also now do not know if the medical provider has been paid twice for same service due to the system error referred in the vendor's response Regards, [redacted] ***

I am rejecting this response because: The phone number they gave me to call is the number that I have been calling. Twice I asked to speek to managers and I spoke to [redacted] and [redacted] . They both said that they would call back and never did so I don't expect to get a different result if I call again.I tried to use the card on 5/11 and only 61 cents was available for me to use. I called the phone number they gave me in the response, asked for a manager and talked to [redacted] . He said that he would look into it and call back when it was fixed. I never heard from him again. On 5/15 I tried to use the card again and it did not work.I have been embarrassed twice by having insufficient funds while trying to pay a bill, even though I had more than enough to cover it, but Benefit Wallet will not give me access to my money.

Please accept my apologies for any inconvenience and your less than positive experience with BenefitWalletA new branded debit card has been requested and will be sent overnight delivery within days

We apologize if your experience with your HSA was anything other than exceptionalThis remains our goal, so we would like to clarify to bring positive resolution for you The rate and fee disclosure that you have to agree to when you open your account states, that if you should leave your employer's health plan, then there will be a monthly maintenance fee of $regardless of the average balanceYou agreed to the fee schedule in order to open your account, in Notice is also sent to you when your employer's health insurance plan is terminated from [redacted] Please accept our apologies as the agent made an error when you called and the monthly maintenance fees of $for August and September should not have been reversedIf you would like to avoid the monthly fee moving forward, we can offer to switch your account over to our standard interest rate accountThere would be a change (reduction) in interest rate and a change in terms regarding the monthly maintenance feeThe fee would be $when the account average daily balance is less than $1, We had a call made to you, to offer the rate and fee change but we were unable to reach youWe will make several more attempts, but if you want to call back at a more convenient time, please call us at [redacted] , Mon - Fri: 8:am to 11:pm Eastern time, Weekends: 9:am to 6:pm ET

Complaint: [redacted] I am rejecting this response because: I didn't withdraw my funds on 12/- that was just when you finally processed the reimbursement I submitted in JUNE of I never submitted a new reimbursement request for those funds again, and was told most recently that the pending reimbursement was NEVER going to be processed and that I should write myself a checkI DID EXACTLY WHAT YOUR REP TOLD ME TO DOOnce again, I'm told one thing, and something else happensPlease don't make it sound like you are doing me any favors by canceling the withdrawal that you said wouldn't be processed, or by crediting back the maintenance fee that shouldn't have existed because my account should have been closed months agoIn fact, you actually owe me a few more dollars than the amount I withdrew because you wouldn't reimburse me for one of the recent monthly maintenance feesSo to sum it up, I'm getting paid less than what I'm owed, months after it's owed to me, and I'm supposed to think that this is an acceptable solutionThis is no way to serve your customers, SHAME ON YOU Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: it is impossible to do as you instruct asking for the account to be liquidated only leaves several cents left in the account, takes weeks to process and the account is still left open. When I tried to do it in writing they sent back the letter and said it had to be notarized. Again no other financial institutions have rules this restrictive to close an account. I have suffered significant financial damage for this process. I want to the account closed immediately. Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I attempted use the card after this response and it still continues to deny me at atms and one attempt at walgreeens Regards, [redacted] ***