R & M Automotive

We are very sorry to hear you found our response unsatisfactoryWe again will confirm that the issue was resolved prior to when this complaint was filed BenefitWallet is obligated to follow IRS laws on tax reporting and tax formsIRS dictates that the amount reported as a contribution is not reduced by the return of excess contributionThe amount reported as return of excess contribution is reported on a separate 1099-SA with reporting code - return of excess contribution, in the year in which the return was distributed (Not the year for which it is applicable)Therefore, the excess contribution funds that were disbursed for $will be reported on your tax forms since that is the year the excess contribution was disbursed Should you have any additional questions, please call us at [redacted] , Mon - Fri: 8:am to 11:pm Eastern time, Weekends: 9:am to 6:pm ET

Complaint: [redacted] I am rejecting this response because:I followed up with the request by BenfitWallet (BW from herein) outlined in Revdex.com's response here, and forwarded my bank statement, as captured in the attached image file, to BW immediately on December at 8:14pm after receiving this response from Revdex.comAs of December 8, days after I forwarded my bank statement as BW requested, BW has not provided any reolution to my request, nor did they provide any explanation as to why they have not provided any resolutionTherefore, I do not accept this absence of response by BW Regards, [redacted] ***

We apologize if your experience with your FSA was anything other than exceptionalThis remains our goal, so we would like to address your concerns to bring positive resolution for you Our records show that we already mailed another additional card for your spouse on 09/07/ Please note there is a slightly different address with the city listed as [redacted] Please call us to confirm if this address may be a factor in prior orders not received The customer service you reported is not acceptable and not typical of our usual performance and our goal of keeping all clients our main focusPlease accept our apologies for any negative experience you may have receivedOur Operations Management, with a full review of all the (recorded) calls, will address these reports Should you have any additional questions, please call us at [redacted] , Mon - Fri: 8:am to 11:pm Eastern time, Weekends: 9:am to 6:pm ET

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meYes they contacted me today and I returned the call and I am satisfied unless I don't get my cardThank you

[redacted] I am rejecting this response because: 1-An apology for the months of dropping the ball, which resulted in the fees that are now being assessed against me.- Apology Yes Acceptable2-A refund of said fees, directly rolled over into my new trustee account so I do not have to fill out reams of paperwork to explain to our government why I have a non-qualified distributionTotal - $ - NOT ACCEPTABLE - While fees were refunded there was no offer to move this fees as a rollover or transfer to my new accountThis means I need to find a way to spend this amount legitimately under the federal rules or loose it and I need to do it before the month is outNot a convenience I have already made a rollover of the other remaining funds, of which I am only allowed one roll over per year so no longer an option Only a transfer of funds will work at this point3-Better training of Benefit Wallet phone support personnel on how to manage rollover/transfer of funds- NOT ACCEPTABLE - there was no mention of looking into this training and by the response, apparently not everything was included as I made more calls than reported and there was no mention at all of the three way call made Even if everything was handled technically right, the service I received was incredibly poorUnfortunately I trusted in the phone contact person as being knowledgeable, but never once did the words rollover come out of the mouths of anyone at BW Conversely, (and I wished I had looked earlier) I was able to find the roll over form in about minutes on siteHad anyone mentioned rollover and pointed this out I would have been done months ago I was very clear as to what I was trying to accomplish, a better support person would have been able to steer me in that direction Even after having HE and BW on the phone together, neither could come up with this And I submitted a complaint to HE too, so don't feel left out.4-In the end I did find information on their webpage, easier than actually talking with the company.- Comment- Website is actually well designed and unfortunately as I was in the mindset of transfer that was supposed to be done directly by the two companies involved, it did not occur to me at first that there was an alternative to the ends I sought After sending complaints to both BW and HE, I realize that likely it was more HE that was at fault, but it still doesn't excuse the service hereThis was a simple transaction, not some complicated todo.AT this point I suspect that I will be dealing with lesser of two annoyances, spending/loosing the rather than supplying the information that would be needed for a transfer of funds Obviously, that has not worked in the past

Complaint: ***
I am rejecting this response because:The agent did not make notes, but I did request a reversal of the fees and confirmed that the check had been cashed only because it showed as cleared in my account online Someone at your office made an error I made the appropriate steps that I already explained in the original complaint Fees were shown after the account was closed and the account online evidently falsely indicated that the check had cleared Furthermore I received a letter from your office dated after the phone conversation mentioning a NSF fee which proves that an error was made
Regards,
*** ***

We are very sorry to hear your experience with your HSA was anything other than exceptionalThis remains our goal, so we would like to address your concerns to bring positive resolution for you
The funding of your HSA that you mentioned is processed directly by your employer
Your employer controls the timing for when these employer deposits postOur records show that the payroll files successfully post when your employer creates the file and funds their accountIf you feel there is delay in this deposit, in regards to when you receive your paycheck, you would need to discuss this with your payroll or human resources department, with your employer
The customer service you reported is not typical of our usual performance and our goal of keeping all clients our main focusPlease accept our apologies for any negative experience you may have hadOur Operations Management, with a full review of all the (recorded) calls, will address these reports
Should you have any additional questions, please call us at ***, Mon - Fri: 8:am to 11:pm Eastern time, Weekends: 9:am to 6:pm ET

We are very sorry to hear your experience with your HSA was anything other than exceptionalThis remains our goal, so we would like to address your concerns to bring positive resolution for you
As per the call we made to you on 12/01/2016: The way your employer set up the
renewal for the accounts with the health plan, did not allow claims to process under the claim type "HP Claims-Rx/Rx health plan claims"We had to override that rule and we pushed the claims throughThe claims were updated to paid on 12/and direct deposit was issued on 12/Please accept our apologies for the delay and any inconvenience this may have caused
Should you have any additional questions, please call us at *** Mon - Fri: 8:am to 11:pm Eastern time, Weekends: 9:am to 6:pm ET

We are very sorry to hear your experience with your HSA was anything other than exceptionalThis remains our goal, so we would like to address your concerns to bring positive resolution for you
The Monthly Maintenance Fee of $starts when your account is no longer linked to
your employer or your health plan, WellpointWellpoint terminated this link on 05/16/This is in your rate and fee schedule, which you had to agree to, in order to open your account, in Your rate and fee schedule is also available online, when you log into your account at mybenefitwallet.comWe have waived the one MMF of $as a courtesyPlease close your account before the end of June to avoid the next MMFPlease note the MMF would not be considered a distribution
Our records show that to date, we have not received Trustee-to-Trustee transfer out forms from your employer nor your new HSA custodianPlease note a rollover is different from a Trustee TransferA rollover is initiated by the account holder and is therefore managed by the account holder
The call history in your account this year shows we spoke with you on 03/03/2016, 04/21/and 06/03/On 03/03, we confirmed we did not receive the transfer formsOn 04/21, we advised on a return of incorrect distribution inquiry, advised of a rollover option, in addition to the Trustee Transfer option and we emailed you our Trustee Transfer Out formOn 06/03, we submitted your request to waive your MMF at which time we advised you to call us back to check status of this requestWe also advised how to close the account on this callThere is no misdirection from our customer service at BenefitWallet shownIf there is any other customer service issue to report, please provide more details so that we may research further
Should you have any additional questions, please call us at 877-472-4200, Mon - Fri: 8:am to 11:pm Eastern time, Weekends: 9:am to 6:pm ET

We are very sorry to hear your experience with your FSA was anything other than exceptionalThis remains our goal, so we would like to address your concerns to bring positive resolution for you
BenefitWallet records show that the two valid claims submitted for your FSA were already paid out
On 03/11/2016, the date of your first complaint, you only had $left on your FSAYou filed a claim for $and you were able to cash that reimbursement check on the sixth business day after it was sent, 03/28/This is a reasonable amount of time for the processing and mailing of a checkThe proper substantiation documentation for this claim was only received on 03/18/
Your FSA balance is now $Your deadline to file a claim with the required documentation is 04/15/11:PM ESTYour FSA Grace Period is thru 03/15/
All claims need substantiation according to the IRSThis is why some claims are approved and some need substantiation documentsSome transactions, such as debit card transactions, cannot be auto-substantiated, based on IRS guidanceDistributions from an FSA are explained in IRS Publication at www.irs.gov
For information on these substantiation methods, see IRS Revenue Ruling 2003-on page of Internal Revenue Bulletin (IRB) 2003-21, Notice 2006-69, 2006-I.R.Band Notice 2007-2, 2007-I.R.Bavailable at www.irs.govYou can also call the IRS or consult a tax advisor professional
Should you have any additional questions, please call us at ###-###-####, Mon - Fri: 8:am to 11:pm Eastern time, Weekends: 9:am to 6:pm ET

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We apologize if your experience with your HSA was anything other than exceptionalThis remains our goal, so we would like to clarify to bring positive resolution for you
If you created a check payment to be issued to a vendor under the online option between July and 03, 2017,
there was an email notification sent that stated: "Our records indicate that you submitted one or more requests for payment or reimbursement via check since JulyUnfortunately, a system error caused a delay in the mailing of the checkNo action is required by youWe reissued these payment requests and checks are in the mailWe sincerely apologize for any inconvenience this may have causedPlease be assured the system error has been resolved for any future payments."
If you created an electronic payment to be made to a vendor, there was no system error with this paymentOur records show a payment posted on 08/23/2017, to the same vendor you had inquiry on, the day after you called us on 08/
You can also review all of your transactions and account activity online at mybenefitwallet.com
As a courtesy, we have reversed the monthly maintenance fee for the month of AugustIf you need further assistance, please call us at ***, Mon - Fri: 8:am to 11:pm Eastern time, Weekends: 9:am to 6:pm ET

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
Thank youI will also need a corrected 5498-SA formThe current form still shows that I only contributed $for
Regards,
*** ***

We are very sorry to hear your experience with your HRA was anything other than exceptionalThis remains our goal, so we would like to address your concerns to bring positive resolution for you. Your employer sets the rules for your HRA and FSA, as it is part of their health plan
benefits for youThe Deductible is $for individual ($for family) and this deductible has to be met before funds can be used out of your HRAOur records show you are at only $168.51, so you will need to pay out of pocket until your reach your required deductible. The customer service you reported is not acceptable and not typical of our usual performance and our goal of keeping all clients our main focusPlease accept our apologies for any negative experience you may have hadOur Operations Management, with a full review of all the (recorded) calls, will address these reports. Should you have any additional questions, please call us at ***, Mon - Fri: 8:am to 11:pm Eastern time, Weekends: 9:am to 6:pm ET

Complaint: ***
I am rejecting this response because:My complaint was not about the two deposits referenced but about your policy in general of holding onto electronic funds removed from my bank account for business days.
Regards,
*** ***

We apologize your experience with your HSA was anything other than exceptionalThis remains our goal, so we would like to address your concerns to bring positive resolution for you
Unfortunately, all debit, credit cards and bank accounts are at risk to theft or fraudulent useWe
are sorry to hear that this occurred in your accountWe take all fraud disputes very seriously and every case is investigatedOur records show, we received your dispute form and forwarded it to the debit card vendor's fraud department on 08/07/After it is processed, the debit card vendor will issue a credit to the accountPlease accept our apologies for any delay in processing your fraud case as it should not have taken this long to resolveThank you for your patience
The debit card vendor was able to void multiple fraudulent transactions and is currently investigating the other mentioned transactions that were forced throughThe full amount of the dispute has again been escalated so that we may expedite the credits
We will have a call made to you to relay this information and offer our apologyOur records show that a new debit card was mailed on 08/07/During our call, please confirm you have received your new card
If you miss our call and want to call back at a more convenient time, please call us at ***, Mon - Fri: 8:am to 11:pm Eastern time, Weekends: 9:am to 6:pm ET

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I received the forms after the 8th phone call to the service center on 8-5-2015. I stayed on the line for minutes until the representative was able to tell me that she would contact me as soon as the forms were emailed to me hopefully by the end of the business day to make sure I received them. I received them on both emails I had provided and the CSR did make a phone call to meI'm still disappointed that it took eight phone, being frustrated each time and reporting the action to the Revdex.com as well as threatening to contact the Attorney General to receive the service. I faxed the forms today and I also mailed them, not trusting your company's communication methods. I am a very patient and low key person but this situation was very stressful and trying for meI hope the matter is resolved quickly

You took times the time it should have taken to credit back my account for the fraud and I only saw any progress when my HR rep contacted our insurance broker who contacted their connection in your company's managementI know that because they contacted me moments after speaking with them and told me I should be credited in a matter of hours, and I wasI was persistent, but I pity the next customer that doesn't have the energy or will to fight an uphill battle with an opaque and disorganized companyYou should be appalled at the service you provided and work to correct it for the next customer.
Regards,
*** ***

We are very sorry to hear your experience with your HSA was anything other than exceptionalThis remains our goal, so we would like to address your concerns to bring positive resolution for you
In order to properly research and assist, we will need additional account
informationPlease email us directly at *** on the subject line please add Attn: Director V***In the body of the email, please include the member's full name, account number, mailing address and the Revdex.com file number: Revdex.com #***
We look forward to addressing your concernsThank you