R & M Automotive

Please accept my apologies for any inconvenience and your less than positive experience with BenefitWalletI can tell you that this scenario is not typical of our usual performance and to our goal of keeping our clients as our main focusOur records indicate on 02/09/2009, the primary member
agreed to the terms of the Rate and Fee policy of his health savings accountUpon termination of his coverage, the member was moved into an independent status and was no longer eligible for employer pay fee statusHowever, as a measure of our good will, the MMF posted to the members account on 12/31/has been refunded BenefitWallet Operations

Complaint: ***
I am rejecting this response because:
Yes the forms finally arrived, thank you. But most importantly and the reason for the complaint is that Benefit wallet has not yet reimbursed my account for any of the funds that were removed without my knowledge and or permission
Regards,
*** ***

We are very sorry to hear our response is unsatisfactory. However, it was previously indicated that BenefitWallet mailed your initial check to your previous address. *** ** *** *** ***, made the necessary steps to reprocess a disbursement check. Once your original check was confirmed as uncashed, a stop payment was placed and a new check was reissued. These steps take a few business days to process. The stop payment was processed on 3/4/and a new check was mailed on 3/8/2016. As indicated you will need to allow 3-days for the US Postal Service to deliver your distribution check. BenefitWallet Operations

Complaint: ***
I am rejecting this response because:The company provided an e-mail address, with no name, for us to send information on our specific issueWe have not heard back from the company even to receiveconfirmation that they received the material and were doing something about it
Regards,
*** ***

We are very sorry to hear you found our response unsatisfactoryWe again confirm that the claim you asked us to void on 10/20/was claim *** and that claim issued check # ***You can review these details in you account online at mybenefitwallet.com
Our records show that your spouse called us on 11/02/and stated she did not know why check #*** was voided until after she attempted to deposit it
There was no misdirection from our customer service at BenefitWallet shownShould you have any additional questions, please call us at ***, Mon - Fri: 8:am to 11:pm Eastern time, Weekends: 9:am to 6:pm ET

We are very sorry to hear your experience with your HSA was anything other than exceptionalThis remains our goal, so we would like to address your concerns to bring positive resolution for you
The monthly maintenance fee of $has been applied to your account since This
information is in your rate and fee schedule, which you had to agree to, in order to open your account, in
The check you issued, that was returned for insufficient funds, was returned because the check was not deposited for a couple of monthsDuring this time there were regular monthly maintenance fees posting
We have reversed the $NSF and three of the $monthly maintenance fees on your account, as a courtesyThis will bring your account balance back up to $Our records show that you called and closed your account on 06/10/You can now issue yourself a paper check for the balance of $
Should you have any additional questions, please call us at ***, Mon - Fri: 8:am to 11:pm Eastern time, Weekends: 9:am to 6:pm ET

We are very sorry to hear your experience with your HSA was anything other than exceptionalThis remains our goal, so we would like to clarify to bring positive resolution for you
Our records show that your tax forms were already corrected and re-issued to you prior to this
complaintThis was also confirmed in our calls with you this weekPlease accept our apologies for any delays and for the error with your social security numberTo create your account, the health plan provider that you had the HSA eligible plan through, sent your personal details to usThis has since been corrected and your account is no longer linked to this health plan
Should you have any additional questions, please call us at *** Mon - Fri: 8:am to 11:pm Eastern time, Weekends: 9:am to 6:pm ET

Please accept my apologies for any inconvenience and your less than positive experience with BenefitWalletI can tell you that this scenario is not typical of our usual performance and to our goal of keeping our clients as our main focus.A dispute form has been mailed via overnight delivery; you
will need to return the form and your supporting documentation within daysIf you have additional questions please contact Operations at ***
*BenefitWallet Operations

Please accept our apologies for any delayAs per our call with you, we see the online access issue is not yet resolvedWe have escalated this to the leaders in our IT departmentThank you for your patienceWe will schedule another call to you as soon as this is resolved
Should you have any additional questions, please call us at ***, Mon - Fri: 8:am to 11:pm Eastern time, Weekends: 9:am to 6:pm ET

We are very sorry to hear your experience with your HSA was anything other than exceptionalThis remains our goal, so we would like to clarify to bring positive resolution for you
Our records show that check was cashed on 12/27/2016, making your account balance zeroThen on
12/28/2016, you withdrew the same amount with claim check # *** over drafting your accountYou called us on 01/03/and stated you received an extra check that you wanted cancelledPlease accept our apologies if the agent did not clarify that those payments already posted out of your account and your account was at a negative balanceThere was no additional misdirection from our customer service shownAs of 12/29/2016, your account balance was negative
Please allow a day for us to reverse check # *** to bring your account back to a zero balanceBe advised this check has been voided and if presented again for payment, it may result in additional NSF feesWe will close your account when it is back to a zero balance
As a courtesy, we will reverse the December monthly maintenance fee, as we also did in November and August Be advised no further fees will be reversed and you may be responsible to repay those fees if you wish to reinstate your account
Should you have any additional questions, please call us at ***, Mon - Fri: 8:am to 11:pm Eastern time, Weekends: 9:am to 6:pm ETYou can also access your account details online at mybenefitwallet.com

We apologize if your experience with BenefitWallet was anything other than exceptionalThis remains our goal, so we would like to address your concerns to bring positive resolution for you
The rate and fee disclosure that you have to agree to when you open your account states that if you should
leave your employer's health plan with ***, then there will be a monthly maintenance fee of $Had you called us prior to 03/07/2016, we could have switched your account over to our standard interest product, which would have removed the monthly maintenance fee, as long as you maintained the balance you had there
We see you have removed all funds from your accountWhile we would regret to close your account, please advise if that is your intent so we can process this for youThe account would not close automatically by emptying it
Our records show that you set your account to have electronic statementsA notice of your statement is emailed to the email address you had on fileYou changed your email address on 03/so these notices were going to your prior email address at ***Aside from the reminder notice, you can monitor your account hours a day at our website mybenefitwallet.com or by calling us or our automated system at *** Mon - Fri: 8:am to 11:pm Eastern time, Weekends: 9:am to 6:pm ET
BenefitWallet is in full compliance with all IRS governed lawsIf you did not receive the tax forms that we mailed to you the end of January, you can view these in your account at our website or you can call us so we can mail you duplicate forms
Our records show that in the two times you called us this year, you were able to speak with a supervisor the second timeAn outbound call was also made to you on 03/23/but we were unable to reach you so a message was leftThe conversations do not show mention of tax forms so please confirm if you would like us to send you a duplicate tax formIf you would rather email our operations department directly, you can use [email protected] contact us should you have any additional questions

BenefitWallet was recently provided the following complaint which was listed outstanding with the Revdex.com. Our records indicate that your complaint was marked as rejected. If our records are still incorrect and the member of BenefitWallet requires additional support please email The Director of Operations at ***We apologize for the negative experience you may have encountered with BenefitWallet.Thank you

Please accept my apologies for any inconvenience and your less than positive experience with BenefitWalletI can tell you that this scenario is not typical of our usual performance and to ourgoal of keeping our clients as our main focusYour account is currently at an open status and funded by
your employer on 9/3/2015; note that all payroll funding issues would need to be discussed with your employer since the process is self-service by employer direct. Additionally, your documents to update your name were received and processed on 8/28/2015. If you have further questions or need assistiance on how to make a post tax distribution you may speak with an agent at ###-###-#### or you may create a claim to reimburse/liquidate your account on the member portal at ***BenefitWallet Operations

Please
accept my apologies for any inconvenience and your less than positive
experience with BenefitWalletI can tell you that this scenario is not typical
of our usual performance and to our goal of keeping our clients as our main
focus. As a measure of our good will the account has
been re-opened, a monetary
adjustment has been applied and will be avaialble within hours.BenefitWallet Operations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe BenefitWallet company escalated the issue with their IT department and as a result fixed their website. I would like to thank the Revdex.com for assisting to resolve this complaint. I believe the issue would not have been resolved without your involvement.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I don't see refundI agree terms and conditions in but I already closed my account as of Jan and have confirmation about close of my account.My account restarted in So, why they are charging in Dec 2015. This is mistake from your side and you are not doing any good will Also, this company is irresponsible and never refunded anythingCustomer service doesn't know anything. I closed my account on JAN Once account is closed , how can I be bound to terms and conditions signed in ????
Regards,
*** ***

Please accept my apologies for any inconvenience and your less than positive experience with BenefitWalletI can tell you that this scenario is not typical of our usual performance and to our goal of keeping our clients as our main focusIn order to properly assist the member and expedite
the debit card FEE REVERSAL I will need additional account informationPlease email me directly at ***; on the subject line please add Attn: Director ***In the body of the email please include the member's full name account number and day time phone number.Regards,BenefitWallet Operations Tell us why here

We are very sorry to hear your experience with your FSA was anything other than exceptionalThis remains our goal, so we would like to address your concerns to bring positive resolution for you
The customer service you reported is not acceptable and not typical of our usual
performance and our goal of keeping all clients our main focusPlease accept our apologies for any negative experience you may have hadOur Operations Management, with a full review of all the (recorded) calls, will address these reports
The claim that was in question was already paid out and the extra charge by your provider was re-paidThis will lift the suspension off your cardThis has been escalated to be completed immediately
All claims need substantiation, according to IRS requirementsThis is why some claims are approved and some need substantiation documentsSome transactions, such as debit card transactions, cannot be auto-substantiated, based on IRS guidanceUse of an FSA card does not remove or reduce the requirements for proof of eligibility under IRS regulationsSome purchases will still need to be substantiated with detailed receipts or an Explanation of Benefits (EOB)
Distributions from an FSA are explained in IRS Publication at ***
For information on these substantiation methods, see *** *** *** *** ** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** available at *** You can also call the IRS or consult a tax advisor professional
Should you have any additional questions, please call us at ***, Mon - Fri: 8:am to 11:pm Eastern time, Weekends: 9:am to 6:pm ET

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I have written several letters and made a numbers of phone calls to the BenefitWallet [The Bank] and asked them to look into the case They never respond.This case already last for one year That is why I try to ask Revdex.com to help and get in touch with their management
I have reviewed the response made by the business [Revdex.com] in reference to complaint ID *** and try to find a resolution is satisfactory to me
Regards,
*** ***

We are very sorry to hear your experience with your *** was anything other than exceptionalThis remains our goal, so we would like to address your concerns to bring positive resolution for you
Please understand your account was not transferred to usThe account was
originally set up with us, through your health plan, *** *** with an effective date of 01/01/The Monthly Maintenance Fee of $starts when your account is no longer linked to your employer or your health plan*** *** terminated this link on 05/01/This information is in your rate and fee schedule, which you had to agree to, in order to open your account, in Your rate and fee schedule is also available online, when you log into your account at mybenefitwallet.comYour employer or health plan should also provide you with your benefits information when a plan is cancelled or employment endsYour *** was part of these benefits
Our records show that you removed your funds and closed your account on 11/21/Should you have any additional questions, please call us at ***, Mon - Fri: 8:am to 11:pm Eastern time, Weekends: 9:am to 6:pm ET