R & M Automotive

BenefitWallet was recently provided the following complaint regarding a contribution concern on your account. Our records indicate that your request to deposit your contribution dated 02/12/was processed as a prior year contribution for 2015. If our records are still incorrect and
you require additional support please email The Director of Operations at *** We apologize for the negative experience you may have encountered with BenefitWalletThank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We are very sorry to hear our response is unsatisfactory. Benefitwallet will do a thorough investigation of your dispute for the *** Debit Card supported by BenefitWallet As previously discussed with the Director of Operations, your payment card with BenefitWallet was in effect from December to current; analyst will be working with the vendor and fraud department to review the transaction(s) within the time period which was covered under our program. A separate investigation will be needed in order to dispute activity from (July 2010- November 2015) with *** *** *** *** *** and their payment card vendor, *** *** *** *** administered your debit card from (July 2010- November 2015). BenefitWallet does not have access to or a direct relationship with this vendor and is not responsible for transaction processed by another vendor. You will need to contact H*** *** *** *** to create an investigation for transactions during the noted time frame. If our response is still unsatisfactory and you require additional support please email The Director of Operations at ***

Please accept my apologies for any inconvenience and your less than positive experience with BenefitWalletI can tell you that this scenario is not typical of our usual performance and to our goal of keeping our clients as our main focus.As a token of good will for your loyalty as a member of
BenefitWallet a fee reversal of $has been posted to your account. If you should need additional assistance, please email me directly at ***; on the subject line please add Attn: Director ***. BenefitWallet Operations

Complaint: ***
Thank youWhen can I expect a resolution? My accountant says I'd owe at least $more in taxes if this is not corrected
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Please accept our apology for the confusionAs prior mentioned, we need to wait for the balance on your debit card to match the true balance in your accountDuring that time, your card may not workThis is for your protection so that you do not overdraw the accountThe payroll deposits have been corrected but now there is a $claim that is in the process of being paid outThe system shows three declined swipes for the card on 01/11/Had those gone through, your account would have been overdrawnPlease be advised, there is a $insufficient funds fee for every returned item that posts with the bankYou can access your account details online at mybenefitwallet.com
Should you have any additional questions, please call us at* *** Mon - Fri: 8:am to 11:pm Eastern time, Weekends: 9:am to 6:pm ET

We are very sorry to hear your experience with your HSA was anything other than exceptionalThis remains our goal, so we would like to address your concerns to bring positive resolution for you
There have been only four posted monthly maintenance fees of $this year and one
in The information about fees posting after leaving your employer is in your rate and fee schedule, which you had to agree to, in order to open your account, in This is also available online
Your account shows there has been constant activity in your HSA for these two years, including recent debitsPlease continue to monitor your account balance as you use your fundsYou can do this by calling us or by entering your account online at ***Please accept our apologies if your email address was not updated during your 2/23/call with usWe have updated it to *** Please call us if this is no longer current
We have reversed three of the $monthly maintenance fees on your account, as a courtesyShould you have any additional questions, please call us at ###-###-####, Mon - Fri: 8:am to 11:pm Eastern time, Weekends: 9:am to 6:pm ET

We are very sorry to hear your experience with your HSA was anything other than exceptionalThis remains our goal, so we would like to clarify to bring positive resolution for you
Unfortunately, all debit and credit cards are at risk to theft or fraudulent usePlease accept our
apologies for any delay in processing your fraud caseThe debit card vendor was able to void and return funds for the multiple transactions reported and is currently investigating the mentioned transaction that was forced throughOur records show that a new debit card was mailed on 03/13/and $posted back to your account on 03/13/2017, as a temporary creditOnce it is determined that the dispute is valid, the credit will stay on the accountThank you for your patience
Your transfer out request has not yet been received from your other custodianWhen received, it will be processedShould you have any additional questions, please call us at ***, Mon - Fri: 8:am to 11:pm Eastern time, Weekends: 9:am to 6:pm ETYou can also access your account details online at ***

Please accept my apologies for any inconvenience and your less than positive experience with BenefitWalletI can tell you that this scenario is not typical of our usual performance and to our goal of keeping our clients as our main focus.At this time we cannot take action since your account is at
closed status and account was liquidated.BenefitWallet Operations

We are very sorry to hear your experience with your *** was anything other than exceptionalThis remains our goal, so we would like to address your concerns to bring positive resolution for you
The claim that was in question: Claim: ***, was offset to pay back $in
error and should have only been offset for $22, so a new claim (***) was entered to pay out the amount of the offset claim *** for $Please accept our apologies for any inconvenienceThe claims have already been paid out and the suspension was lifted off your card
Your Healthcare Flexible Spending Account is a part of your health care benefits through your employer *** *** ***An *** is not a standard bank account that you can close when funds are depletedPlease contact your employer if you have any changes to make to your benefits or health insurance plans
All claims need substantiation, according to IRS requirementsThis is why some claims are approved and some need substantiation documentsSome transactions, such as debit card transactions, cannot be auto-substantiated, based on IRS guidanceUse of an *** card does not remove or reduce the requirements for proof of eligibility under IRS regulationsSome purchases will still need to be substantiated with detailed receipts or an Explanation of Benefits (EOB)
Distributions from an *** are explained in IRS Publication at www.irs.gov
For information on these substantiation methods, see IRS Revenue Ruling 2003-on page of Internal Revenue Bulletin (IRB) 2003-21, Notice 2006-69, 2006-I.R.Band Notice 2007-2, 2007-I.R.Bavailable at www.irs.govYou can also call the IRS or consult a tax advisor professional
*** *** *** *** *** *** *** *** ** ** *** *** * *** *** ** ** *** ** *** *** *** *** ** ** *** ** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Please accept my
apologies for any inconvenience and your less than positive experience with
BenefitWalletI can tell you that this scenario is not typical of our usual
performance and to our goal of keeping our clients as our main focus.Our records indicate your check image was emailed and
mailed via *** and delivered on 10/09/at 10:15am

Please accept my apologies for any inconvenience and your less than positive experience with BenefitWalletI can tell you that this scenario is not typical of our usual performance and to our goal of keeping our clients as our main focus Our operations manager will look into the multiple
customer service issues you have encountered. In order to properly assist you we will need additional information such as your account number, claim information (number/vendor/date/amounts). This information will help the management team review your employer's FSA set up and their policies Please send your information to *** Attn Ms***. Thank you BenefitWallet Operations

Complaint:
I am rejecting this response because: I have not seen any resolutionI do appreciate you finally acknowledging the receipt of my paperwork despite what I was told on the call I had with your office one day prior, but it is this exact misinformation that worries meI am well aware that credit card fraud happens and have been unfortunately been a victim of it in the pastBut I have never dealt with a company that has bumbled the resolution so badlyI followed all the procedures you outlined to a T and was promised a provisional creditSomething I was hoping your company would stay true to their word on, as I am reliant on that account to pay medical billsI have found your company's response to this unprofessional, inconsistent, and opaqueThis offer of resolution seems no different than the other attempts to pacify meSimply telling me to wait and hold on, or a promise to escalate itWithout any transparency into your procedures or why this case has been handled so poorly, I have little trust this attempt to reach out will be any differentI will consider your response acceptable when I actually see resolution and a credit on my account for all the fraudulent purchases.
Regards,
*** ***

The monthly maintenance fee of $starts when your account is no longer linked to your employer or your health plan, *** *** terminated this link on 06/10/This is in your rate and fee schedule, which you had to agree to, in order to open your account, in Your rate and fee schedule is also available online, when you log into your account at mybenefitwallet.com
We have already waived months worth of fees as a courtesyYour account is closedShould you have any additional questions, please call us at ***, Mon - Fri: 8:am to 11:pm Eastern time, Weekends: 9:am to 6:pm ET

We are very sorry to hear you found our response unsatisfactoryBenefitWallet did a thorough investigation in your account to provide accurate and complete resolution
The rate and fee disclosure that you have to agree to when you open your account states that if you should leave your employer's health plan, then there will be a monthly maintenance fee of $You agreed to the fee schedule in order to open your accountThis fee has been charged to your account since February of
Records indicate your account has been liquidated, so for your convenience, your account is now closedRemember to keep your receipts for your qualified medical expenses for tax purposes
A notice of your electronic statement will be emailed to you and you can continue to monitor your account hours a day at our website mybenefitwallet.com
Tax forms can also be found on our member portal, for your convenience a duplicate tax form will be sent to you by overnight mail

We are very sorry to hear your experience with your HSA was anything other than exceptionalThis remains our goal, so we would like to address your concerns to bring positive resolution for you
The monthly maintenance fee of $has applied to your account since
February This information is in your rate and fee schedule, which you had to agree to, in order to open your account in You can also review your rate and fee schedule in your account onlineAs we advised you on a 12/13/phone call, you can monitor your account activity online at mybenefitwallet.com and statement reminders are sent by way of email as well
Our records show that on 07/13/we advised you how to issue a check through your account onlineThe check you issued, that was returned for insufficient funds, was returned because the check was not presented for payment until 09/07/During this time there were regular monthly maintenance fees posting
We have reversed the two $NSF fees on your account, as a courtesyThis will bring your account balance back up to $Our records show that you called and closed your account on 10/26/and we assisted you to issue another online paper check to empty your accountWe temporarily re-opened your account so you can issue yourself a paper check for the balancePlease continue to monitor your balance when you issue another check to empty your accountYou can do this by calling us or by entering your account online at mybenefitwallet.com
Should you have any additional questions, please call us at *** Mon - Fri: 8:am to 11:pm Eastern time, Weekends: 9:am to 6:pm ET

We apologize if our dispute process explanation has not met your expectationsOur goal is to provide consistent, reliable service on an exemplary levelThis remains our goal, so we would like to clarify to bring you resolution
Your dispute form was forwarded to the debit card vendor's fraud departmentAfter it is processed, the debit card vendor is to issue the credits to the accountPlease accept our apologies for any delay in processing your case as it should not have taken this long to resolveThank you for your patienceOur records show that the debit card vendor has posted back all disputed charges to your account
Should you have any additional questions, please call us at *** Mon - Fri: 8:am to 11:pm Eastern time, Weekends: 9:am to 6:pm ET

Our records indicate that your request to deposit your contribution dated 02/12/was processed as a prior year contribution for and the issue is resolved All prior year activity is current in our system and no further action is required by BenefitWallet or our custodian ***.The reporter (non-member) was contact on 3/07/by BW's Director of Operations and advised of this informationAdditional information provided: federal maximum contribution limits, member's responsibility for accurately funding account and how to properly submit a prior year contributions. The reporter was satisfied with the information provided. If our response is still unsatisfactory and you require additional support please email The Director of Operations, Milagros *** at ***