ProbioSlim, LLC

RE: ID [redacted]To Whom It May Concern,ProbioSlim takes allegations of fraud and non-compliance very seriously. Inresponse to the above-referenced complaint, we have issued a refund in theamount of $74.98. Refunds usually take between 1-7 days to process through the credit card issuer. The customer...

signed up for their free trial on 07/06/2015. Attached is a screenshot of the terms when signing up for the free trial.  Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date.  The customer was then billed for theirmonthly supply on 07/27/2015, in the amount of $74.98 ($69.99 plus $4.99 shipping and handling). This customer contacted ProbioSlim customer service center on 07/27/2015 to cancel the account and accepted a 60% refund of $41.99 to keep the shipment.  To date, no returns have been received by ourReturns Department.   On 07/27/2015, we issued an additional refund of $32.99, bringing the total amount of refund to $74.98, as a good faith gesture to our customer.  We apologize for any inconvenience this process has caused the customer. We trust that our actions satisfy both the customer andthe Revdex.com and consider the issue closed.  Please do not hesitate to contact us with any future inquires. Regards,ProbioSlim, LLC

RE: ID [redacted] Same Complaint As: [redacted]To Whom It May Concern,ProbioSlim takes allegations of fraud and non-compliance very seriously. In response tothe customers rebuttal, and again apologize that the customer’s experience wasnot a positive one, we processed a refund for the disputed amount of $79.98.  This customer was billed a total of $79.98 for the monthly supplies. We are unable to refund more than what was billed. We apologize for any inconvenience this experience has caused the customer.We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed. Please do not hesitate to contact us with any future inquiries. Regards, ProbioSlim, LLC

Complaint: [redacted]To Whom It May Concern,ProbioSlim takes allegations of fraud and non-compliance very seriously. In response to the above-referenced complaint, we attempted to process an additional refund on this order but it was declined. We are unable to issue a monetary refund in the amount of...

$74.98 due to a chargeback on this order. We apologize for any inconvenience this experience has caused the customer.The customer signed up for the ProbioSlim free trial program on 05/19/2015. The customer was then billed for monthly bottle on 06/06/2015 in the amount of $74.98 ($69.99 plus $4.99 shipping and handling).  On 06/10/2015, the customer contacted ProbioSlim Customer Service center and canceled the order. On 07/22/2015, the customer contacted their financial institution and filed a chargeback. On 11/20/2015, the order was automatically cancelled. We are unable to issue a monetary refund due to the chargeback. We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiries. Regards, ProbioSlim, LLC